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Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

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Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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Used Car Dealer Podcast

Used Car Dealer Podcast

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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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Goxee

Vanja Terzic & Eli Mishal

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We’re Vanja Terzić and Eli Mishal. Dealers first, now 13 years running Goxee. This podcast is the unfiltered reality of building software that actually fixes dealership problems. We break down what we’ve rolled out, why we built it the way we did, and how it played out when dealers used it in their stores. You’ll hear about the good, the bad, and the adjustments we had to make along the way. We talk about things that hit your desk every day: pricing cars to the market, aging and turn, recon ...
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Built This Week

Jordan Metzner, Samuel Nadler

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Built This Week is a weekly podcast where real builders share what they're shipping, the AI tools they're trying, and the tech news that actually matters. Hosted by Sam and Jordan from Ryz Labs, the show offers a raw, inside look at building products in the AI era—no fluff, no performative hype, just honest takes and practical insights from the front lines.
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Beyond the Hood with Tractor Zoom will get you strategies to help you work on your dealership instead of only in your dealership. Host Andy Campbell, Tractor Zoom Director of Insights, drives deep into the business of buying, valuing, and selling equipment with special guests and timely trends influencing the market. Plug in to hear stories and learn strategies directly from leaders in the equipment industry – and outside of it – that will fuel your growth and steer your dealership forward t ...
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Waiting for the spring bounce? Big mistake. In this episode of LotTalk, Jasen Rice (President & CEO of LotPop) breaks down critical 2026 market data that every used car manager needs to know RIGHT NOW. Discover why inventory is up, how pent-up demand is building, and exactly what you need to do in January to dominate Q1. Topics include: aged invent…
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Meet Lot GPT: Dealer AI, Done Right Ever wonder what happens when automotive tech veterans build an AI just for dealers? Meet Lance Schafer, GM of Product and Tech at Lotlinx and the brains behind Lot GPT. This isn't your everyday chatbot. Lot GPT analyzes inventory, predicts which cars will sell and when, optimizes vehicle pages, and even drafts f…
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Car dealerships are losing inventory — and most don’t realize why. Consumers now expect instant pricing, zero friction, and immediate engagement, yet most dealers still rely on slow callbacks, manual workflows, and outdated acquisition models. The result? Cars go straight to Carvana or CarMax. In this episode of Built This Week, Sam Nadler and Jord…
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Ujj Nath, Co-Founder & CEO of MyKaarma walks us through the messy, glorious work of building dealer software. The late nights, the dealer-floor immersion, the hard lessons learned from Toyota's Genchi Genbutsu, and the relentless grind that turns a consulting gig into a product powering billions in payments. We dig into real dealer stories (Norm Re…
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Get inspired by Nick Cossette, co-founder and Head of Growth & Operations at Matador AI, as he shares his journey from working at Enterprise Rent-a-Car to creating one of automotive's leading AI tools. In this episode of Dealer Talk with Jen Suzuki, Nick reveals how Matador AI is revolutionizing dealership sales, BDC follow-ups, and customer engage…
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Join Chris Keene, John Anderson, and Renaldo Leonard on LotTalk as they break down why bucket management remains the cornerstone of successful used car operations. Discover why dealers struggling with aged inventory, declining shopper interest, and soft market conditions keep returning to this fundamental strategy—and why it works. Learn actionable…
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Part 4 of Jen Suzuki's 4-part mini-series gives managers a simple, repeatable structure for teaching one of the most stressful skills in sales: handling customer objections. In this episode, Jen breaks down how to coach your team through pushback without pressure — using a calm, confident, 4-step framework: Acknowledge → Reframe → Offer → Close the…
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Part 3 of Jen Suzuki's 4-part manager mini-series goes deep into one of the most profitable coaching skills in the dealership: teaching teams how to gain more service approvals using her formula called Job–Risk–Reward (JRR). Jen breaks down exactly how to train advisors, salespeople, and BDC agents to explain value simply, clearly, and with confide…
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Home healthcare is breaking. Staffing shortages, last-minute cancellations, credential checks, compliance requirements, and manual scheduling are overwhelming care teams and putting patient outcomes at risk. In this episode of Built This Week, Sam Nadler and Jordan Metzner sit down with Arya Health leadership to see how AI is already replacing hour…
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Part 2 of Jen Suzuki's 4-part mini-series for dealership leaders drills into the single most important window of any customer interaction — the first three minutes. In this episode Jen teaches managers how to coach teams to win fast: a sharp greeting, purposeful value, and immediate engagement. Learn a compact, repeatable coaching routine (teach → …
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Part 1 of Jen Suzuki's 4-part mini-series for dealership leaders: a fast, repeatable coaching framework to level up your team one short session at a time. In this episode Jen breaks down a 10–15 minute training format she uses in-store and at NADA Academy — how to open sharp, teach one skill in 60–90 seconds, demonstrate it under 3 minutes, then pu…
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(Sam Nadler and Jordan Metzner are back — and this week they’re joined by Amar Goel, CEO of BITO, the AI-powered code review agent transforming how engineering teams ship software. Jordan kicks things off by unveiling a surprise build: a fully custom BITO Slack Bot that can run PR reviews, generate stats, crack developer jokes, write haikus, and ev…
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In this episode of Dealer Talk with Jen Suzuki, Jen sits down with Bill Camastro, dealer partner at Gold Coast Cadillac and Jersey, to explore the intersection of technology, AI, and human connection in modern dealerships. Bill shares hard-earned lessons from growing up in the Bronx to running a top-rated Cadillac brand, and how he leverages AI—not…
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Discover why 22% of car buyers are bouncing from your dealership website in seconds—and what to do about it. The LotTalk hosts break down how millennials really shop for cars, why AI optimization is no longer optional, and the inventory mistakes that will destroy your spring selling season.Learn more at ⁠www.lottalkpodcast.com⁠…
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What makes people stay… and what makes them walk out the door? In this episode, Jen sits down with Clint Pulver — Emmy Award–winning speaker, author, and creator of the "Undercover Millennial" movement — for a raw, energy-packed conversation about leadership that actually inspires people to perform at their highest level. Clint has interviewed over…
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What's really happening inside dealership service departments? In this episode, Jen sits down with Kim Saylor, Senior Director of Fixed Ops Product Marketing at CDK Global, to break down the real shifts, disruptions, and opportunities shaping fixed ops today. Kim brings big data, real research, and boots-on-the-ground insights from dealerships acro…
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Episode 22: Let's do the Math! — Sam Nadler and Jordan Metzner return with one of the most mind-bending episodes yet. Joined by Carina, founder & CEO of Axiom Math, the startup is building a self-improving, formal-reasoning AI mathematician. The trio breaks down why math is the next AI frontier, how Lean formalization works, and why proving theorem…
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In this episode of the Used Car Dealer Podcast, Zach talks with Derek Hansen, Vice President of Inventory Management Solutions at Cox Automotive and head of vAuto, to dig into how data, AI, and disciplined process are reshaping used-vehicle inventory strategy. Derek shares his non-traditional path from Intel and Bain & Company into automotive, and …
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Wake up — it's here. Conversational AI has officially arrived in automotive, and it's transforming dealership operations faster than anyone expected. In this episode, Jen sits down with one of the true OGs of voice AI, Rich Sands, CEO of Stella Automotive AI, to unpack what's really happening behind the scenes as dealerships adopt AI in service and…
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Built This Week – Episode #21 Not your STANDARD Market Sam Nadler and Jordan Metzner are back! And this week, they’re joined by a special guest: Angie Westbrook, CEO of Standard AI. Together, they explore one of the most creative builds yet: an AI-powered retail DJ that uses computer vision and custom AI-generated music to adjust a store’s soundtra…
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AI is no longer optional—it's a must-have tool for every salesperson, service advisor, and dealership professional. In this episode of Dealer Talk with Jen Suzuki, learn how to leverage AI to save time, boost efficiency, and personalize every customer interaction. Jen walks you through: The must-have AI tools for your phone and desktop How to promp…
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Built This Week – Episode #20 Episode 20: Compliance, Pomelli, and the Rise of the Robots Sam Nadler and Jordan Metzner are back for a landmark 20th episode of Built This Week! This time, the duo breaks down how Ryz Labs used AI to build a full compliance and education platform, complete with video-based lessons, automated tests, and certificates: …
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AI is changing the way dealerships connect, communicate, and compete! In Part 4 of our Matador AI mini-series, Jen sits down with Carla Ksonzek, Head of Sales at Matador AI, to talk about how top dealers are winning the long game through automation, culture, and leadership. Carla breaks down what she calls the SMS-first world—where 90% of customers…
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We all love a shiny new tech demo—but what happens after the install? In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership. Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and c…
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Not every day do you meet someone who's worked their way from the sales floor to the GM's office — and now sits on the advisory board for an AI company that's changing how dealerships leverage AI in operations. In Part 2 of our AI mini-series with Matador AI, Jen sits down with Uli DeMartino, a seasoned operator turned advisor, to talk about how AI…
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AI isn't here to replace humans—it's here to amplify them. In this first episode of our new mini-series with Matador AI, Jen sits down with Kevin Esmezyan, Head of Product at Matador AI, to explore how dealerships are using AI to eliminate repetitive tasks, reduce burnout, and empower their people to focus on what they do best—building relationship…
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Emails alone won't cut it anymore. In this episode of Dealer Talk with Jen Suzuki, we dive into how to leverage video to boost responses, engage leads, and convert more sales. Jen walks you through: Using AI to craft tailored video scripts for introductions, follow-ups, and appointment confirmations. The 4 "moments that matter" in every customer jo…
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Episode 19: Mirror, Mirror on the Wall… Who Built the Smartest AI of All? It’s a spooky special! Sam Nadler (a.k.a. Bad Bunny) and Jordan Metzner (the resident vampire) celebrate Halloween with a pair of AI-powered builds that bring equal parts fun and fright. First, they unveil Mirror, Mirror on the Wall, a poetic, Gemini-powered “talking mirror” …
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Are you still saying, "What I'd like to do is get you down here…"? That old-school, transactional approach is dead. In this episode of Dealer Talk with Jen Suzuki, we explore the relational selling mindset — the strategy that builds trust, boosts confidence, and creates lifelong customers. Jen walks you through: The difference between transactional…
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So many people avoid calling internet leads — and it's not fear, it's lack of process. In this episode of Dealer Talk with Jen Suzuki, I break down my 3-step call framework that builds trust, uncovers what customers really want, and locks in appointments fast. You'll learn: How to lead with helper vibes instead of "sales vibes." How to get into fle…
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Episode 18: TrickOrTreat! Sam Nadler and Jordan Metzner get into the Halloween spirit with a playful AI build — TrickOrTreat, an interactive web app that lets users snap a photo and instantly generate custom AI costumes and “Happy Halloween” videos. Built in Replit using NanoBanana and Video 3.1, it’s a perfect mix of fun, speed, and creativity. Th…
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Unlock the secrets to mastering internet lead follow-up with Jen Suzuki! In this episode of Dealer Talk with Jen Suzuki, Jen dives deep into her aggressive, results-driven 72-hour follow-up cadence for internet leads. She shares proven strategies for phone calls, texts, voicemails, personalized videos, and AI-assisted messaging—designed to help dea…
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In this solo episode, Jen Suzuki kicks off her new Sales Series with the energy, insight, and strategy that'll transform your phone calls into conversions. Jen breaks down her favorite real-world techniques that work for inbound, outbound, internet, and service calls — the same tactics she teaches top-performing dealership teams across the country.…
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Episode 18: TrickorTreat! This week on Built This Week, Sam Nadler and Jordan Metzner get into the Halloween spirit with a playful AI build, TrickOrTreat, an interactive web app that lets users snap a photo and instantly generate custom AI costumes and “Happy Halloween” videos. Built in Replit using NanoBanana and Video 3.1, it’s a perfect mix of f…
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Get ready to meet Raul Gomila, General Manager of City Kia of Greater Orlando, and one of the highest-performing dealership leaders in the nation! Jen Suzuki dives deep into Raul's playbook on leadership, management, and dealership growth — and how he built a championship culture that sells +/- 500 cars a month. Raul shares how he turned an average…
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In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives approvals. I'll cover: How to personalize each call and start with a warm, human touch Using good news fi…
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Episode 16: AI Agents Reinvent Construction This week on Built This Week, Jordan Metzner and Sam Nadler sit down with Tristan Wilson, CEO of Edgevanta, an AI startup that brings automation to one of the world’s most traditional industries: construction. From parsing 1,200-page bid packages to predicting pricing with AI agents, Edgevanta is helping …
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Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they've learned — from warm greetings to Job-Risk-Reward explanations and analogies — and put it into action using real MPIs.…
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Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go "full tech mode." That's where analogies change the game. In this episode of Dealer Talk with Jen Suzuki, I share one of my favorite techniques that helps customers understand repairs without feeling overwhelmed: turning technical jargon into relatable stories…
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Episode 15: Sora 2 Took Over AI Video + Our New Parking Data Tool This week on Built This Week, Jordan Metzner and Sam Nadler debut Tix LAX, a new platform that visualizes parking tickets across Los Angeles using city APIs, from officer leaderboards to the surprising car colors that rarely get ticketed. Then, they dive into Sora 2, OpenAI’s latest …
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In this episode of the Used Car Dealer Podcast, Zach talks with Cole Reiken, Managing Director of Blue Driver, to unpack how smarter diagnostics and data-driven tools are reshaping dealership profitability and customer trust. Cole shares lessons from his career at Impel.AI, Open Lane, and Canadian Black Book, and how those experiences inform his le…
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Most customers don't wake up excited to buy brake pads or a cabin filter. That's where YOU come in. In this episode of Dealer Talk with Jen Suzuki, I reveal the secret weapon that service advisors across the country call their #1 takeaway from my classes: the J-R-R Formula (Job – Risk – Reward). Here's what we cover: How to explain any repair in pl…
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In this episode of LotTalk, retired Army officer Bryant Love joins Chris Keene, John Anderson, and Renaldo Leonard to share leadership lessons that apply directly to dealerships. Learn how clarity, empathy, and critical thinking can transform your team and boost results.Learn more at ⁠www.lottalkpodcast.com…
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