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CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX

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Manage episode 403648922 series 2289024
Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #220 we welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia.
Simon is a customer experience futurologist and thought leader who works with Company Boards and C-Suite Executives on innovation in their customer experience.
He's also the author of the book The AI Empowered Customer Experience & the host of The CXII Podcast, please see the links below.

In this episode, Simon and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #220 Highlight Reel:**
1. Lessons and learnings from being in the CX & contact center space for 35+ years
2. Leveraging AI to transform your customer support & success teams into superheros
3. How the largest contact centers in the world leverage technology, AI & SaaS tools
4. Improving your tech-stack adoption & utilization as you scale your business
5. Training AI to help you master the design, facilitation & delivery of your CX/EX
Huge thanks to Simon for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Simon Kriss

Click here to learn more about Simon's Book

Click here to checkout The CXII Podcast

If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at [email protected] and ask us about how we can help your business & team make customer happiness a habit now!

Reach Out To CXC Today!

Support the show

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

256 episodes

Artwork
iconShare
 
Manage episode 403648922 series 2289024
Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #220 we welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia.
Simon is a customer experience futurologist and thought leader who works with Company Boards and C-Suite Executives on innovation in their customer experience.
He's also the author of the book The AI Empowered Customer Experience & the host of The CXII Podcast, please see the links below.

In this episode, Simon and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #220 Highlight Reel:**
1. Lessons and learnings from being in the CX & contact center space for 35+ years
2. Leveraging AI to transform your customer support & success teams into superheros
3. How the largest contact centers in the world leverage technology, AI & SaaS tools
4. Improving your tech-stack adoption & utilization as you scale your business
5. Training AI to help you master the design, facilitation & delivery of your CX/EX
Huge thanks to Simon for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Simon Kriss

Click here to learn more about Simon's Book

Click here to checkout The CXII Podcast

If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at [email protected] and ask us about how we can help your business & team make customer happiness a habit now!

Reach Out To CXC Today!

Support the show

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

256 episodes

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