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CSM INTERVIEW

Christabella

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Getting an inside look on the prices of getting into community college Cover art photo provided by Paweł Czerwiński on Unsplash: https://unsplash.com/@pawel_czerwinski
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CSM Toolbox

Isabel Ruiz

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Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
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CSM Radio Podcast

Danny Stacey, Fredrik Ahlwin

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CSM Radio Podcast is your gateway to the future of music production and management. Hosted by Concept Sweden Mgmt, this podcast dives deep into the cutting edge of music, technology, and artistry. Each episode showcases the stories behind the artists, the innovation that drives the industry, and how CSM uses the latest technology with a humanistic approach to elevate every creator. From insider insights to interviews with rising stars, CSM Radio Podcast is where the next big thing is born.
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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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Trust Me, I'm a CSM

William Belcher & Valerio Bianconi

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Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
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Are you ready to elevate your project management game? Welcome to a dynamic podcast designed to disrupt traditional thinking and revolutionize your approach to project management. Blending the powerful frameworks, methodologies, and mindsets of the PMBOK, Agile, Scrum, and Kanban, infused with a strong focus on personal development, this podcast delivers real-world strategies and transformative insights. Hosted by a seasoned professional holding PMP, CAPM, and CSM certifications and boasting ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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The CXChronicles Podcast

Adrian Brady-Cesana

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🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon! The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training. Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelli ...
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Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
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The Vanguard Wall Podcast

The Vanguard Wall Podcast

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The Vanguard Wall Podcast bridges the gap as a fortress of strength and resilience, where modern-day warriors—veterans, law enforcement, and those forged in adversity—share their untold stories of bravery, discipline, mental health, perserverance and personal triumph. Each episode is a shield wall, defending the spirit of honor, courage, and brotherhood that binds warriors across time.
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The Federation Front Line Report [FFLR] is weekly Faction Warfare news with a dash of wisecracking. Seasoned EVE Online veterans, Frozen Fallout and Samson walk you through the nuances of Faction Warfare. Live on Twitch twitch.tv/Federationfrontlinereport Sundays 23:00 EVE time, subscribe for your latest Faction Warfare updates! Also available at youtube.com/c/federationfrontlinereport on YouTube.
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Welcome to All Secure! Charge your devices, grab your earbuds, heat up some popcorn, and tune in to stories that unite us. You'll listen in to CSM (R) Tom and Jen Satterly discussing topics related to Veterans, active duty, first responders, military spouses, and the community as a whole. We will talk about relationships, current events, healing health modalities, and so much more. Tune in for a broad range of topics that are sure to entertain.
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Hangar 46

Air and Space Power Centre Australia

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Join us at Hangar 46, the Air and Space Power Centre's podcast for the Royal Australian Air Force. Each episode has a different guest joining us in the hangar for a chat with our hosts and cohosts. Our team covers topics like international relations, technology, ethics, culture, emerging air and space power challenges and more. Please note: This podcast is recorded in a live operational hangar, background noises may occur.
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The "Asset Champion Podcast" offers candid conversations with some of the industry's most successful asset management leaders. In each 20-minute episode, host Mike Petrusky talks with guests about emerging trends in asset management for fleet, construction, manufacturing, and facilities. You'll discover best practices that will help you streamline your preventive maintenance, work orders, inventory, inspections, and more. You'll also get to know each guest on a more personal level and hear t ...
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4D: Deep Dive into Degenerative Diseases - ANPT

Academy of Neurologic Physical Therapy

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The Academy of Neurologic Physical Therapy Degenerative Disease Special Interest Group (DDSIG) is a component of the American Physical Therapy Association. The DDSIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs that have an interest in neurodegenerative disorders including Parkinson’s disease, multiple sclerosis, amyotropic lateral sclerosis, Huntington’s disease, and others. The DDSIG provides a forum to discuss advances in pr ...
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Discussions in Spinal Cord Injury Science - ANPT

Academy of Neurologic Physical Therapy

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The Academy of Neurologic Physical Therapy Spinal Cord Injury Special Interest Group (SCI SIG) is a component of the American Physical Therapy Association. The mission of the SCI SIG is to optimize rehabilitation and maximize participation of persons with spinal cord injuries and disorders (SCI/D) as active members of their communities. The SCI SIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs who share knowledge and expertise, ...
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Moments in Leadership

David B. Armstrong

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Moments in Leadership is a podcast where you will hear firsthand about the careers of senior military leaders as they share their own unique and individual experiences. Moments in Leadership will immerse you in real-life stories where you will learn about the challenging situations these accomplished leaders faced and discover the lessons they learned early in their careers that were the most influential to developing their overall leadership style.
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GSD - Getting Services Done

Jeffrey R Kushmerek

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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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SOFcast

USSOCOM

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SOFcast is the official podcast of U.S. Special Operations Command. Listen to members of America's elite special operations forces discuss leadership, overcoming challenges, and current issues for the force. Hear from special operations personnel like Navy SEALs, Army Green Berets, Army Rangers, Marine Raiders, Air Force Special Operators, pilots, medics, communicators, and more!
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New PTs on the Block is a physical therapy podcast intended to help student physical therapists and new clinicians side step common pitfalls encountered when starting out as a new PT...on the block. Please contact us with feedback or suggestions for future episodes at [email protected]
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Medal of Honor Podcast

Evergreen Podcasts

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Ken Harbaugh tells the stories of service members who have distinguished themselves through an act of valor. These stories from the Civil War to present day include recipients who were originally overlooked for the medal as well as those who were celebrated at the time.This podcast is made in partnership with The National Medal of Honor Museum.
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Welcome to Contact Lost podcast, where we talk about competitive Warhammer 40,000, focusing on the Polish and international tournament scene. The show is brought to you by: Tomek "Tweak" & Michal "Joker" Watch out for new episodes every week! Logo: Blaze Music: www.bensound.com
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Building a consistent customer success practice is something I believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business. Support this podcast: https://podcasters.sp ...
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The Infantry Podcast

The Infantry Podcast

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The Infantry Podcast is a production done in support of the National Infantry Association. The Podcast aims to capture stories of those who have served including their families in order to provide lessons learned and experiential knowledge to the public. *The content shared is not an official DOD or Army product. The shared thoughts and views are those of the individual speaking. Sharing of the content does not equal endorsement of actions.
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Crazy Stupid Midlife

Renee & Dannielle

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Real Talk for Women Who’ve Been There, Done That, and Are Ready for More Welcome to Crazy Stupid Midlife—the podcast for smart, powerful women who are rewriting the rules of what life looks like after 40. Hosted by two 40-something women who’ve navigated motherhood, career pivots, identity shifts, and everything in between, this is your go-to space for real, unfiltered conversations about midlife reinvention. Because midlife isn’t a crisis—it’s a comeback. A career change, a confidence glow- ...
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Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they ...
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The Shift is a regular podcast series produced by DemandFarm that brings strategic sales and account management leaders from global companies, as guests, to share their stories & experiences about the transition to digital Key Account Management. Increasingly, as customers prefer their B2B Sales interactions to remain virtual, Key Account Management has also shifted towards a virtual direction where technology comes to the forefront as a key differentiator and enabler. Account Managers and S ...
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What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K base offer, PLUS negotiating an extra 10K just weeks later. You’ll hear the exact steps she took to …
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MOPs & MOEs is powered by TrainHeroic, the best coaching app on the planet. ⁠⁠⁠⁠⁠⁠Click here to get 14 days FREE and a consult with the coaches at TrainHeroic to help you get your coaching business rolling on TrainHeroic. ⁠⁠⁠⁠⁠⁠ MOPs & MOEs delivers our training through ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TrainHeroic and you can ⁠⁠⁠⁠⁠⁠get your first 7 days of traini…
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What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actually gaining momentum. That’s why in this episode, I’m breaking down the exact four time blocks you ne…
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Rejection hurts, but it also sharpens you. This episode breaks down how being overlooked, dismissed, or underestimated can become the exact pressure that turns you into a leader people respect. Inside this conversation, you’ll hear the real mindset shift behind going from Rejected PM to Respected PM. No fluff. No theory. Just practical insight that…
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In this holiday season as we approach the end of the year, we're getting a little reflective. In this episode, we're looking back at the experiences that got us to where we are in terms of how we approach our own health and fitness. Hopefully along the way we highlight some helpful insights. MOPs & MOEs is powered by TrainHeroic, the best coaching …
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Ryan Linthicum is Managing Principal and Brett Milburn, GISP is Principal and Director of Digital Solutions at Langan Engineering & Environmental Services where they are passionate about guiding clients through the strategic implementation of cutting-edge technologies, including AI, machine learning, geospatial analytics, and enterprise system inte…
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Failing the PMP exam hits harder than people admit. It’s not just a score report. It’s the silence afterward. The self-doubt. The pressure to act like you’re okay while your confidence is quietly sinking. This episode pulls back the curtain on the part no one prepares you for — the emotional crash after failing and the real work required to rebuild…
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. Enterpret provides custom AI to transform how you understand customers – from feedback chaos into clear, confident action. Harness superintelligence that feels like intuition, so your product and CX …
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How long does it truly take to earn the CAPM certification? The honest answer: it depends on your starting point and your schedule. While a 90-day timeline is possible, it's an aggressive pace. For most new project managers, four to five months is the ideal window to study, build confidence, and avoid overwhelm. In this episode, I will share realis…
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Delegation isn’t just handing off tasks. It’s the skill that separates overwhelmed project managers from confident leaders who move the room, protect their time, and elevate their team. In this episode, I will break down the real reason delegation feels uncomfortable. because of the control, trust, and fear of things going sideways, but I will show…
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What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career. Instead of diving into another r…
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Hangar 46: Supporting the Fight with Squadron Leader Zac Smit, Lieutenant Commander Jamie Imlay-Gillespie, and Wing Commander James Grigson. "For those working at the tactical level, whether it's on a flight line, in a health centre, or behind the scenes in logistics, your work is critical in supporting the fight, keep it up." Join us in the hangar…
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Stop settling for “good enough.” Most project managers don’t fail because of lack of skill—they fail because they accept mediocrity as the norm. This episode breaks that cycle. In this powerful conversation, you’ll learn why mediocre habits quietly destroy your influence, delay your growth, and limit the trust your team places in you. More importan…
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MOPs & MOEs is powered by TrainHeroic, the best coaching app on the planet. ⁠⁠⁠⁠⁠Click here to get 14 days FREE and a consult with the coaches at TrainHeroic to help you get your coaching business rolling on TrainHeroic. ⁠⁠⁠⁠⁠ MOPs & MOEs delivers our training through ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TrainHeroic and you can ⁠⁠⁠⁠⁠get your first 7 days of training wi…
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In this episode, host Parm Padgett interviews Dr. Daniel Peterson about how to conceptualize and begin to intervene in the area of reactive balance. He discusses his work with people with Parkinson’s Disease and Multiple Sclerosis and other emerging areas of work in the field. If you are curious about making balance training functional and impactfu…
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Comfort feels good… until it becomes the barrier between you and your CAPM certification. In this episode, I break down the mindset shift every CAPM candidate must make: Stop planning forever and start executing consistently. You can’t talk your way into this certification. You can’t “feel ready” into it. You must act your way in. I walk through ei…
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Most people talk. Leaders communicate. And the difference between the two? It’s not titles. It’s not data. It’s the voice behind the message. This episode breaks down nine leadership communication principles that shift you from sounding unsure… to sounding undeniable. You’ll learn how to anchor your message with stories, ask questions that drive ow…
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AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)? In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted c…
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA. Jam powers the complete software development lifecycle, with AI that eliminates 84% of bug reproduction tasks, so your engineers can ship clean code faster. Jam AI adds the relevant logs and step…
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🔥 EPISODE OVERVIEW Too many project managers lose their voice trying to please the loudest critic in the room. In this episode, I will unpack how the “validation trap” quietly steals confidence, derails projects, and turns strong leaders into silent performers. Using real-world stories and eight powerful principles, I will explain how to lead with …
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Join Kristen Cezat and Casey Kandilakis in this episode as we are joined by Dr. Chad Swank and Dr. Dannae Arnold to discuss their recent publication titled: Overground Robotic Exoskeleton Gait Training in People With Incomplete Spinal Cord Injury During Inpatient Rehabilitation: A Randomized Control Trial published in Archives of Physical Medicine …
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MOPs & MOEs is powered by TrainHeroic, the best coaching app on the planet. ⁠⁠⁠⁠Click here to get 14 days FREE and a consult with the coaches at TrainHeroic to help you get your coaching business rolling on TrainHeroic. ⁠⁠⁠⁠ MOPs & MOEs delivers our training through ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TrainHeroic and you can ⁠⁠⁠⁠get your first 7 days of training with us…
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Billy Holder, CFM is Founder & CEO at Project Aidra where he is as a dynamic and tech-savvy facilities professional who is passionate about driving facility management innovation. Mike Petrusky asks Billy about his FM career journey and how it led to the founding of Project Aidra, a company dedicated to building a future where more intelligent, aut…
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🎙️ Simplifying Project Management: 🔥 EPISODE OVERVIEW Ever tried to explain project management and watched eyes glaze over? In this episode, I will do my very best to simplify the complex world of project management by using kid-friendly analogies that make anyone... Yes, even a 5-year-old understands what project managers actually do. From baking …
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA. Cloud Trailz offers their customers Saleforce help without all of the hassle by providing professional, expert users that come with the playbooks required to achieve utilization & success with the world's large…
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Hey CX Nation, In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on. Full candor, we're in a full blown sales sprint to the end of the year to close 2025 with a bang & tee up the best year yet in 2026. We're also working on a ton of new customer focused business content -- inc…
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Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume. In this episode, I break down the six silent LinkedIn mistakes that are killing your v…
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Send us a text From a 12-year-old kid in Montana wearing hand-me-downs to Command Sergeant Major—this is the story of what happens when you almost lose everything, and the fallen hero who saved you one last time. Command Sergeant Major Michael Burke (Ret.) served 14 deployments, completed 1,000+ combat operations, and rose from struggling private t…
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🔥 EPISODE OVERVIEW Most projects don’t blow up; they sometimes quietly sink. This episode exposes the hidden risks that leaders overlook when status reports appear green, communication feels busy, and no one wants to admit something’s wrong. You’ll learn how to spot silent failure early, challenge assumptions with confidence, and lead your team wit…
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Send us a text A 16-year-old mom. No father. A troubled Montana kid who didn't fit anywhere. Three days after graduation, he shipped out to become an Army Ranger—and almost quit before the war even started. Retired Command Sergeant Major Mike Burke takes us inside the pre-9/11 Ranger Regiment—when money was tight, morale was low, and the mission wa…
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🔥 EPISODE OVERVIEW Projects fail… but real leaders rise. This episode provides you with the mindset and tools to lead with confidence under pressure—protecting your team, communicating with authority, and standing your ground when the stakes are high. ✅ 1:1 COACHING If imposter syndrome is slowing you down or you’re not leading with the confidence …
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MOPs & MOEs is powered by TrainHeroic, the best coaching app on the planet. ⁠⁠⁠Click here to get 14 days FREE and a consult with the coaches at TrainHeroic to help you get your coaching business rolling on TrainHeroic. ⁠⁠⁠ MOPs & MOEs delivers our training through ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TrainHeroic and you can ⁠⁠⁠get your first 7 days of training with us FREE…
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In this episode, we bring together a panel of guests to discuss neurologic physical therapy residencies. Host Chris Burke talks to ANPT RF SIG chair Christina Platko, along with DD SIG volunteers Madison Catalano, a residency graduate, and our very own podcast intern, Ayesha Sawnani, a PT student interested in residency. From logistics of applying …
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What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive? In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Su…
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Send us a text The Vanguard Wall Podcast Presents: The Quiet Professional - The MSG Gregory Trent Series (Final Episode) In this emotional series finale, Command Sergeant Major Kevin Robbins (ODA 3422) shares his perspective as a member of the sister team that fought alongside MSG Gregory Trent's ODA 3424 during their 2012 deployment to Afghanistan…
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Our guest this week recently published an opinion piece criticizing how the Army undermines its health and fitness efforts through the poor nutrition environments on its installations. We dive into that conversation, looking at both the problems with Army nutrition, and the many ways leaders are working to fix them. MAJ Christina Deehl is a Registe…
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Colette Temmink is a corporate real estate, facilities and operations leader at Voxel committed to making a positive impact championing safe, efficient and sustainable workplace technology. Mike Petrusky asks Colette about how asset and facility management has evolved from a purely tactical focus to a more strategic and technology-oriented professi…
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Command Sergeant Major Joanne Naumann, Senior Enlisted Leader for U.S. Army Special Operations Command, shares hard-earned lessons on humility, trust, and leadership in high-pressure environments. She joins Moments in Leadership for a powerful conversation about what it means to lead when the stakes are highest. Currently serving as the Senior Enli…
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Send us a text 🎯 THE UNTOLD STORY FROM THE BATTLEFIELD Former Green Beret Warrant Officer Mike Swenson breaks his silence about one of the most devastating days in Special Operations history. On July 31st, 2012, his team leader and brother-in-arms Master Sergeant Gregory Trent was shot in Afghanistan. 💥 WHAT YOU'LL DISCOVER: The moment everything c…
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Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone…
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Send us a text 🎖️ BROTHERHOOD BEYOND DEATH 🎖️ When Master Sergeant Gregory Trent was shot in Afghanistan in 2012, his teammate Dovid risked everything to save him. What happened next will restore your faith in American heroes. This is the untold story of ODA 3424 - the Special Forces team that epitomized what it means to be a "quiet professional." …
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MOPs & MOEs is powered by TrainHeroic, the best coaching app on the planet. ⁠⁠Click here to get 14 days FREE and a consult with the coaches at TrainHeroic to help you get your coaching business rolling on TrainHeroic. ⁠⁠ MOPs & MOEs delivers our training through ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TrainHeroic and you can ⁠⁠get your first 7 days of training with us FREE by c…
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Arrowspeeed Bounty's Eve Story and Experience I started playing Eve in 2014, working my way through the new player stage with 2 friends, all of us learning together. Both friends have long since left the game (one through a sad death, the other still in contact in a Steam chat), but their characters still sit in my corp, my own sentimental salute t…
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