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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Join us as we explore practical tips, real stories, and proven strategies in the world of Customer Success. From reducing churn to boosting engagement, each episode gives you simple, actionable insights to grow your SaaS business with GoCSM.
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Getting an inside look on the prices of getting into community college Cover art photo provided by Paweł Czerwiński on Unsplash: https://unsplash.com/@pawel_czerwinski
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The Mariner’s Library

Chris Stanmore-Major

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The Mariner’s Library brings forgotten & obscure sailing books to life, allowing them to pass on their hard-won knowledge to a new generation of sailors. Read by solo, round-the-world yachtsman and host of ’The Mariner’ podcast; Chris Stanmore-Major.
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CSM Toolbox

Isabel Ruiz

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Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
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CSM Radio Podcast

Danny Stacey, Fredrik Ahlwin

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CSM Radio Podcast is your gateway to the future of music production and management. Hosted by Concept Sweden Mgmt, this podcast dives deep into the cutting edge of music, technology, and artistry. Each episode showcases the stories behind the artists, the innovation that drives the industry, and how CSM uses the latest technology with a humanistic approach to elevate every creator. From insider insights to interviews with rising stars, CSM Radio Podcast is where the next big thing is born.
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Trust Me, I'm a CSM

William Belcher & Valerio Bianconi

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Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
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Are you ready to elevate your project management game? Welcome to a dynamic podcast designed to disrupt traditional thinking and revolutionize your approach to project management. Blending the powerful frameworks, methodologies, and mindsets of the PMBOK, Agile, Scrum, and Kanban, infused with a strong focus on personal development, this podcast delivers real-world strategies and transformative insights. Hosted by a seasoned professional holding PMP, CAPM, and CSM certifications and boasting ...
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CXChronicles Podcast

Adrian Brady-Cesana

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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Going in-depth on features, enhancements, and accelerators in the athenaOne EHR, as well as industry trends impacting those on the athenahealth network. Visit the athenahealth Marketplace (marketplace.athenahealth.com) to learn more about our partner sponsors.
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SOFcast

USSOCOM

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SOFcast is the official podcast of U.S. Special Operations Command. Listen to members of America's elite special operations forces discuss leadership, overcoming challenges, and current issues for the force. Hear from special operations personnel like Navy SEALs, Army Green Berets, Army Rangers, Marine Raiders, Air Force Special Operators, pilots, medics, communicators, and more!
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Welcome to BioBits & Bytes, your gateway to the world of science, technology, and the innovations shaping our future. Each week, we dive deep into groundbreaking discoveries, emerging technologies, and the minds behind them. Whether it's quantum computing, biotech breakthroughs, AI revolutions, or space exploration — if it's cutting-edge, we’re talking about it. Designed for curious minds, students, professionals, and future thinkers, BioBits & Bytes where science meets imagination a ...
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Welcome to All Secure! Charge your devices, grab your earbuds, heat up some popcorn, and tune in to stories that unite us. You'll listen in to CSM (R) Tom and Jen Satterly discussing topics related to Veterans, active duty, first responders, military spouses, and the community as a whole. We will talk about relationships, current events, healing health modalities, and so much more. Tune in for a broad range of topics that are sure to entertain.
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The Pauline Chilton Show is a podcast about real estate, entrepreneurship, lifestyle, personal and professional development. Pauline Chilton, a Realtor and entrepreneur for 20 years, founder and Host of The Pauline Chilton Show, interviews entrepreneurs and inspiring individuals, covering a range of topics including success stories.
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The Joint Readiness Training Center is the premier crucible training experience. We prepare units to fight and win in the most complex environments against world-class opposing forces. We are America’s leadership laboratory. This podcast isn’t an academic review of historical vignettes or political-science analysis of current events. This is a podcast about warfighting and the skillsets necessary for America’s Army to fight and win on the modern battlefield.
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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Behind The Mission

Duane K. L. France

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Because fewer than 7% of Americans have served in uniform, most Americans are unfamiliar with military service and culture. As a result, members of the military and Veteran community are at greater risk for disconnection and lack of belonging with the civilian community. PsychArmor’s mission is to bridge the military-civilian divide by educating and training a Nation. Each week, Duane France, a combat Veteran and Clinical Mental Health Counselor, will dig deep into the stories “Behind The Mi ...
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Discussions in Spinal Cord Injury Science - ANPT

Academy of Neurologic Physical Therapy

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The Academy of Neurologic Physical Therapy Spinal Cord Injury Special Interest Group (SCI SIG) is a component of the American Physical Therapy Association. The mission of the SCI SIG is to optimize rehabilitation and maximize participation of persons with spinal cord injuries and disorders (SCI/D) as active members of their communities. The SCI SIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs who share knowledge and expertise, ...
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4D: Deep Dive into Degenerative Diseases - ANPT

Academy of Neurologic Physical Therapy

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The Academy of Neurologic Physical Therapy Degenerative Disease Special Interest Group (DDSIG) is a component of the American Physical Therapy Association. The DDSIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs that have an interest in neurodegenerative disorders including Parkinson’s disease, multiple sclerosis, amyotropic lateral sclerosis, Huntington’s disease, and others. The DDSIG provides a forum to discuss advances in pr ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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The MisFitNation

Richard LaMonica

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Welcome to The MisFitNation Show, hosted by Rich LaMonica—a US Army Veteran who, alongside a fellow US Army Veteran and a Business Leader. Our mission is simple: inspire and empower you to be a better human being. We highlight the powerful stories of Veterans and First Responders, sharing their journeys of resilience and strength. Through captivating interviews, we also bring you guests from all walks of life—authors, entrepreneurs, coaches, motivational speakers, and health & fitness profes ...
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Customer Success Career Coach

Carly Agar | Career and Job Interview Tips for Customer Success Managers

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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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Untold Valor: Veterans Recovery in Action

Voice & Vision, Inc. & CompeerCORPS

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Welcome to Untold Valor, a podcast with a unique focus on veterans with stories of courage, recovery, perseverance and strength. Listen as veterans share their perspectives on what it's like to battle mental health challenges, combat addictions, and overcome other adversities unique to those who have served. We'll also speak with experts who have valuable experience working with veterans through their recovery journeys. Our mission is to reach veterans with a message of recovery and hope. Un ...
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GSD - Getting Services Done

Jeffrey R Kushmerek

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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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Medal of Honor Podcast

Evergreen Podcasts

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Ken Harbaugh tells the stories of service members who have distinguished themselves through an act of valor. These stories from the Civil War to present day include recipients who were originally overlooked for the medal as well as those who were celebrated at the time.This podcast is made in partnership with The National Medal of Honor Museum.
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New PTs on the Block is a physical therapy podcast intended to help student physical therapists and new clinicians side step common pitfalls encountered when starting out as a new PT...on the block. Please contact us with feedback or suggestions for future episodes at [email protected]
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Building a consistent customer success practice is something I believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business. Support this podcast: https://podcasters.sp ...
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Engage to Lead is your go-to podcast for bite-sized, actionable lessons on Customer Success, Account Management, and Leadership. In just 10 minutes per episode, we break down real-world insights, mistakes, and strategies to help you engage customers, empower teams, and drive success—without the fluff. Because whether you're leading a customer or a team, engagement is the key to success. 🎧 Listen now and start leading through engagement!
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Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they ...
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The Shift is a regular podcast series produced by DemandFarm that brings strategic sales and account management leaders from global companies, as guests, to share their stories & experiences about the transition to digital Key Account Management. Increasingly, as customers prefer their B2B Sales interactions to remain virtual, Key Account Management has also shifted towards a virtual direction where technology comes to the forefront as a key differentiator and enabler. Account Managers and S ...
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If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025. But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think sm…
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Show Summary On today’s episode, we’re featuring a conversation with Retired Command Sergeant Major Julia Kelly of the Crow Nation from Pryor, Montana. We talk about Julia’s Native heritage and her membership of an advisory group to PsychArmor for content related to Native and Tribal veterans. Provide Feedback As a dedicated member of the audience,…
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In this powerful Memorial Week episode of The MisFitNation, host Rich LaMonica welcomes U.S. Army Command Sergeant Major (Ret.) Wayne St. Louis, a distinguished Combat Engineer and lifelong servant-leader.With over two decades of service, including leadership roles from Team Leader to Rear Detachment CSM of the legendary 101st Airborne Division (Ai…
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#updateai #customersuccess #saas #business Sarah Parker, SVP, Global Customer Success at BetterUp joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠. They discuss the need for a transition from high-touch to low-touch customer interactions and the mindset shift required for CSMs for a self-service approach. Topics Discussed…
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What if your biggest growth opportunity isn't more leads—but keeping the customers you already have? On this episode of The Pauline Chilton Show, I sit down with Alex Booth, founder of Huckleberry Consulting and GetCSM, to talk about building high-impact customer success systems that drive retention, recurring revenue, and referrals. With nearly a …
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Send us a text Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success. In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and a top customer success influencer nominee. In just 10 months, his team revamped their onboarding …
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The Joint Readiness Training Center is pleased to present the one-hundredth-and-second episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the former Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are the command team for 7th Special Forces Group (Airborne). COL Patrick “Pat” Nelson is the Commander of 7th SFG(A). C…
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In this gripping follow-up episode, retired Command Sergeant Major Bart Womack returns to share the lasting impact of surviving a horrific insider attack during his time with the 101st Airborne. He shares the emotional and strategic fallout of that day, and how it reshaped his understanding of trust, leadership, and personal safety. Tune in as Bart…
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In this episode, we dive into the innovative application of CRISPR-Csm systems for real-time RNA imaging in live cells at the single-molecule level. The discussion covers how this CRISPR-based technique surpasses traditional RNA tracking methods in terms of specificity, resolution, and live-cell compatibility. Listeners will gain insights into the …
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SOFcast | Season 6 Premiere: GEN Bryan Fenton & CSM Shane Shorter 🎙️ SOF is purpose-built for exactly what our Nation demands: unmatched agility, readiness, and lethality — fueled by our people. In this powerful season opener, GEN Bryan Fenton and CSM Shane Shorter reflect on leading U.S. Special Operations Command, the relentless pursuit of excell…
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🎙️ From a childhood of poverty and violence in Los Angeles to the ranks of the 75th Ranger Regiment, Angel Cortes’ story is one of grit, growth, and relentless purpose. In this raw and moving conversation, Angel shares how he escaped gang life, found a new mission in the Army, and eventually became a leader in the Ranger Regiment — even after setba…
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>Join Jocko Underground< Bravo Company 2-6 IN "Team Dealer" owned and controlled its battlespace, Al-Taʾmīm. The regulars of Team Dealer were never attached to the command of other units. All units planning operations in Al-Taʾmīm, including NSW (SEALs) and other SOF or OGA units always reported to Team Dealer before planning ops in Al-Taʾmīm. Supp…
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In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of building genuine human relationships with customers. She discusses the challenges faced by Customer Success Managers in managing multiple accounts and the need to shift from transactional interactions to strategic partnerships. Anika outlines common mista…
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As Memorial Week continues, The MisFitNation Show welcomes a guest whose journey embodies strength, advocacy, and enduring service—U.S. Army First Sergeant (Ret.) Aaron Hudgins.With a distinguished 26-year career as a Sniper, Infantry Leader, Human Resources NCO, and Company First Sergeant, Aaron deployed to Bosnia and Iraq, supported natural disas…
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>Join Jocko Underground< What is considered too much physical activity? Should I abandon my safe life to pursue my dream life? As as older person, what should your life's mission become? How to better retain information while learning Jiu Jitsu. How to easily deal with people with strong personalities. Support this podcast at — https://redcircle.co…
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🪖 In this special Memorial Week episode, The MisFitNation welcomes MSG Kyle Shelton, a warrior and leader who has spent nearly two decades saving lives and defusing chaos as an Army Explosive Ordnance Disposal (EOD) Technician.Kyle will share his experience, reflections, and most importantly—the memory of CPT Jason McMahon, who was killed in action…
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🔥 Are PMI Certifications Worth It in 2025? Find Out NOW! In today's episode, we have the dream team (Phill, Darrell, Dee, and I) having an open and transparent conversation about PMI Certifications. Looking to thrive in your career and ace the world of project management? 🌟 This empowering guide dives into PMI certifications like PMP, CAPM, PMI-BA,…
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#updateai #customersuccess #saas #business Welcome back to Unchurned! In this very special annual tradition, host Josh Schachter, CEO of UpdateAI sits down with Nick Mehta, the ever-energetic CEO of Gainsight, for a deep dive into all things Pulse 2025 - Gainsight’s CS conference, which this year is bringing its signature blend of learning and comm…
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In this episode, we introduce the revolutionary field of synthetic biology, where engineering principles meet molecular biology to redesign and construct new biological parts, systems, and even entire organisms. The hosts guide listeners through the fundamentals of synthetic biology, its tools, and its real-world applications—from creating biofuels…
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In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client ret…
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On the week's episode we're getting "clickbaity with integrity" in the words of our guest, Dr. Alyssa "Lyss" Olenick. Between her social media presence as @doclyssfitness and her powerhouse training business The Lyss Method she's a big deal as both a coach and a science communicator. We've been working on getting her on the podcast for over a year,…
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🚨 Attention Project Managers and Leaders! 🚨 🌟 Are you ready to unlock PMO success and avoid the pitfalls that hold so many back? Whether you're building or improving a PMO, this empowering guide will transform your approach! 🚀 In this episode, discover actionable, proven strategies to ensure your PMO thrives and delivers real impact. 🎯 Here’s what …
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In this episode of The MisFitNation, host Rich LaMonica welcomes two incredible veterans and humanitarians, MSG (R) Cassandra Knabenshue and SGM (R) Jeremy Knabenshue. With decades of combined service in elite military units, their story is one of resilience, commitment, and continued purpose beyond the uniform.Cassie Knabenshue, originally a Marin…
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In this powerful episode, we’re joined by The Honorable John P. Capuzzi Sr., a senior judge in Delaware County, who has spent the past several years helping veterans and others in crisis find their footing again. Judge Capuzzi oversees Veterans Court, Mental Health Court, the Second Chance Court for substance abuse, and a program aimed at reducing …
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Dive into the fascinating world of microbes and modern bioinformatics! In this episode, we explore how cutting-edge computational tools are revolutionizing the study of microorganisms — from genome sequencing and data analysis to real-world applications in health, agriculture, and biotechnology. Whether you're a student, researcher, or simply curio…
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In this episode of The MisFitNation, host Rich LaMonica sits down with US Navy Veteran Dustin Hayes, a man whose journey embodies resilience, perseverance, and transformation. From dropping out of high school to fighting alongside Navy SEALs, Dustin has faced life’s harshest challenges head-on. After being medically retired from the Navy, he built …
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The Project Manager's Mindset| Unlocking the Power of Invisible Leadership in Project Management In this episode, ED explores the concept of 'invisible leadership' and outlines seven key strategies for achieving exceptional project management. Learn how empowering others, adaptive confidence, thoughtful defiance, strategic humor, engaging hidden st…
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🎙️ In this extraordinary SOFcast episode, we step away from the studio and onto the stage of SOF Week 2025, a premier joint conference co-hosted by U.S. Special Operations Command (USSOCOM) and the Global SOF Foundation. Recorded live in Tampa, this powerful panel titled “Moments That Matter” features three living SOF recipients of the Congressiona…
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You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success? In this episode, I’m diving into the job search advice that’s activel…
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>Join Jocko Underground< Get "With The Old Breed: Full Story Revealed" >HERE< The Old Breed… The Complete Story Revealed brings to life an abundance of new material from the original manuscript of Eugene Sledge’s classic memoir With the Old Breed at Peleliu and Okinawa. By interspersing his own personal anecdotes throughout, Henry Sledge takes his …
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In this episode, Anika Zubair discusses the importance of transitioning from a reactive to a proactive customer success strategy. She outlines a step-by-step approach to building a proactive customer success organization, emphasizing the need to define success from the customer's perspective, map the customer journey, automate touchpoints, and regu…
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Beyond the PMP: Turning Certification into Real-World Success Just earning your PMP isn’t enough; you need to actively apply it. Join Ed as he shares actionable tips to help PMP holders make the most of their certification. From defining a post-PMP vision and adopting a coaching mindset, to mastering project management tools and applying agile meth…
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In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…
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Show Summary On today’s episode, we’re featuring a conversation with conversation with playwright and producer Elizabeth Coplan, founder of the Greif Dialogues, a nonprofit theatrical movement that facilitates conversations about dying, death, and grief. We talk about her own connection to service and discuss how Grief Dialogues has developed a spe…
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On the next episode of The MisFitNation, host Rich LaMonica welcomes U.S. Air Force Veteran and trailblazing author Georgia Lee Arts. With 30 years of leadership, training, and coaching experience, Georgia brings invaluable insights into life and career transitions. As the author of Dream Journey, Breaking the Dream Barriers™: A Guide to Identity G…
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🔥 How do elite Project Managers turn blame into career breakthroughs? 🔥 Let’s face it: Every project manager faces setbacks. But what separates average managers from exceptional leaders is how they handle being blamed when things go wrong. 🔥 What if mastering blame is the secret weapon you’ve been missing in project management? Discover how to tran…
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>Join Jocko Underground< For the FULL EPISODE. The new standard as we get old and injured. What to do when a loved one seems to be slowly giving up on life. Dealing with neighbors crossing social boundaries. How to deal with a gym rival. What to do when you hate your parent and can't forgive. Support this podcast at — https://redcircle.com/jocko-po…
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We first became aware of the story at the heart of this episode over three years ago. Details were scarce at the time, but we knew that heat casualties had been a major issue for units at Defener Pacific... except for one company that was completely unaffected. And as it turned out, that company had been doing afternoon physical training to deliber…
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8 Key Strategies to Regain Trust in Project Management In this episode, Ed discusses crucial strategies to maintain and build trust within project management teams. He emphasizes the importance of vulnerability, avoiding blame, fostering open dialogue, being clear with expectations, following through on commitments, embracing empathetic communicati…
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PMP Exam Preparation: People Domain Deep Dive - Part 2 Welcome back, family! In today's episode, we dive into PART TWO of the People Domain for the PMP exam. This session covers crucial aspects of the PMP content outline, including tasks like addressing impediments, negotiating project agreements, and collaborating with stakeholders. We also explor…
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Get ready for an inspiring episode of The ToosDay Crue with hosts Stephen and Jake as they welcome Leighton Campbell, the visionary author behind Your Happiness Equation. What began as a heartfelt conversation with his kids evolved into a transformative journey, leading to a powerful book and an upcoming mini-documentary that promises to touch live…
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