Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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A regular podcast about the Customer Success profession.
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Getting an inside look on the prices of getting into community college Cover art photo provided by Paweł Czerwiński on Unsplash: https://unsplash.com/@pawel_czerwinski
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An exploration of students' perspectives on the education system.
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Retired Navy SEAL, Jocko Willink and Director, Echo Charles discuss discipline and leadership in business, war, relationships and everyday life.
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Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
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Military Advice and Commentary
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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CSM Radio Podcast is your gateway to the future of music production and management. Hosted by Concept Sweden Mgmt, this podcast dives deep into the cutting edge of music, technology, and artistry. Each episode showcases the stories behind the artists, the innovation that drives the industry, and how CSM uses the latest technology with a humanistic approach to elevate every creator. From insider insights to interviews with rising stars, CSM Radio Podcast is where the next big thing is born.
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Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
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Konshuhs Agility-Project Manager Coach & Agile Coach, Trainer, Mentor & Author
Edward Coke, Jr, MSPM,PMP, CAPM, CSM, Agile Coach
Are you ready to elevate your project management game? Welcome to a dynamic podcast designed to disrupt traditional thinking and revolutionize your approach to project management. Blending the powerful frameworks, methodologies, and mindsets of the PMBOK, Agile, Scrum, and Kanban, infused with a strong focus on personal development, this podcast delivers real-world strategies and transformative insights. Hosted by a seasoned professional holding PMP, CAPM, and CSM certifications and boasting ...
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Changing the fitness culture of the force. Your one stop shop for all things fitness for tactical professionals.
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Welcome to TheOncoPT Podcast, where you'll learn how to be a confident, competent oncology physical therapist from oncology experts, practitioners, & patients.
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Do you enjoy coffee with your murder? What about some spooky stories for dessert? Grab a seat, grab some delicious coffee and join us for coffee, spooky stories and tales of murdeeerr! Instagram @coffeespooksandmurder Twitter @CSM_Podcast Email: [email protected]
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Mastering Business Analysis
Dave Saboe, CBAP, PMP, CSM | Certified Business Analysis Professional | Agile Coach
Your key to advancing your career as a Business Analyst and beyond
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You will learn how to perform basic Army drill instruction. This includes stationary drill and basic marching drill as demonstrated by JROTC cadets.
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Premier NPTE preparation. Visit www.npteff.com today!
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Welcome to All Secure! Charge your devices, grab your earbuds, heat up some popcorn, and tune in to stories that unite us. You'll listen in to CSM (R) Tom and Jen Satterly discussing topics related to Veterans, active duty, first responders, military spouses, and the community as a whole. We will talk about relationships, current events, healing health modalities, and so much more. Tune in for a broad range of topics that are sure to entertain.
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The Academy of Neurologic Physical Therapy Degenerative Disease Special Interest Group (DDSIG) is a component of the American Physical Therapy Association. The DDSIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs that have an interest in neurodegenerative disorders including Parkinson’s disease, multiple sclerosis, amyotropic lateral sclerosis, Huntington’s disease, and others. The DDSIG provides a forum to discuss advances in pr ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Customer Success Career Coach
Carly Agar | Career and Job Interview Tips for Customer Success Managers
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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Each week, the Grow Your Practice Podcast with Chad Madden of Breakthrough brings you no-nonsense marketing & business growth strategies that deliver new patients and higher profits. Co-Founder of Breakthrough, Owner of Madden Physical Therapy and Author of "Killer Marketing Secrets for Private Practice PTs", Chad grew his practice 600% in the last five years using direct response marketing strategies. He sees more than 200 new patients each month in his single location Private Practice. Now ...
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Welcome to Untold Valor, a podcast with a unique focus on veterans with stories of courage, recovery, perseverance and strength. Listen as veterans share their perspectives on what it's like to battle mental health challenges, combat addictions, and overcome other adversities unique to those who have served. We'll also speak with experts who have valuable experience working with veterans through their recovery journeys. Our mission is to reach veterans with a message of recovery and hope. Un ...
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Ken Harbaugh tells the stories of service members who have distinguished themselves through an act of valor. These stories from the Civil War to present day include recipients who were originally overlooked for the medal as well as those who were celebrated at the time.This podcast is made in partnership with The National Medal of Honor Museum.
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Firefighter / Paramedic / Business Owner & Entrepreneur/ EVE Online player since the beginning
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Bring your Warhammer 40k game to that next level with help of Advanced Warfare! We cover 40k releases, news, tournament results, battle reports, and more.
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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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Engage to Lead is your go-to podcast for bite-sized, actionable lessons on Customer Success, Account Management, and Leadership. In just 10 minutes per episode, we break down real-world insights, mistakes, and strategies to help you engage customers, empower teams, and drive success—without the fluff. Because whether you're leading a customer or a team, engagement is the key to success. 🎧 Listen now and start leading through engagement!
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by Gamers for Gamers
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New PTs on the Block is a physical therapy podcast intended to help student physical therapists and new clinicians side step common pitfalls encountered when starting out as a new PT...on the block. Please contact us with feedback or suggestions for future episodes at [email protected]
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SOFcast is the official podcast of U.S. Special Operations Command. Listen to members of America's elite special operations forces discuss leadership, overcoming challenges, and current issues for the force. Hear from special operations personnel like Navy SEALs, Army Green Berets, Army Rangers, Marine Raiders, Air Force Special Operators, pilots, medics, communicators, and more!
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Building a consistent customer success practice is something I believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business. Support this podcast: https://podcasters.sp ...
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Home Health Minute: Home Health | Physical Therapy | Geriatrics
Home Health Section of the American Physical Therapy Association
The podcast for Home Health Physical Therapists/Assistants from the Home Health Acadamy of the American Physical Therapy Association. Regular conversations that will keep you informed, engaged, and better able to serve your patients.
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Strength in Gaming is a podcast of real nerds, with 8+ years of honest opinions. We deliver relentless gaming reviews and hilarious geek-filled entertainment. What are you waiting for? Join the nerdfest and subscribe now!
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The Academy of Neurologic Physical Therapy Spinal Cord Injury Special Interest Group (SCI SIG) is a component of the American Physical Therapy Association. The mission of the SCI SIG is to optimize rehabilitation and maximize participation of persons with spinal cord injuries and disorders (SCI/D) as active members of their communities. The SCI SIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs who share knowledge and expertise, ...
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Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they ...
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The Shift is a regular podcast series produced by DemandFarm that brings strategic sales and account management leaders from global companies, as guests, to share their stories & experiences about the transition to digital Key Account Management. Increasingly, as customers prefer their B2B Sales interactions to remain virtual, Key Account Management has also shifted towards a virtual direction where technology comes to the forefront as a key differentiator and enabler. Account Managers and S ...
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Breaking Down the Army Fitness Test Changes with CSM Raymond Harris
1:05:28
1:05:28
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1:05:28On Monday the Army announced some major fitness testing changes that include removing the Standing Power Throw (SPT) and introducing sex-neutral standards for 21 "close combat" military occupational specialties (MOSs). These changes are marked with a shift from Army Combat Fitness Test (ACFT) to the new name: Army Fitness Test (AFT). In this episod…
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Data-Driven Strategies That Turn Chaos into Wins
30:41
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30:41Send us a text Can data-driven strategies really transform customer success? In this interview of CSM Practice, Jen Jackson, a customer success leader with over 20 years of experience, uncovers how leveraging data can improve retention, reduce churn, and scale CS operations. Jen shares her story of turning fragmented data into actionable insights, …
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From Service to Storytelling: CSM Bart Womack’s Story (Part 1)
31:08
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31:08We are honored to welcome retired Command Sergeant Major Bart Womack to the podcast today. With over 29 years of distinguished service in the United States Army, he’ll share his story from enlistment to leading thousands of soldiers in the 101st Airborne Division. In the first of a two-part conversation, Bart reflects on his early days in the milit…
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64. 4 Ways To Leverage AI And Uplevel Your CSM Game
22:15
22:15
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22:15Being a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re missing a massive opportunity to save time, impress leadership, and build deeper customer relationships. In this episode, I’m sharing four creative ways you can leverage AI that have completely changed the game. F…
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The Anti Check-In: How to CSM on a Daily Basis to Drive Value and Expansion with Melanie Faye
52:19
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52:19Send us a text In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Melanie Fay, an enterprise Customer Success Manager at Goldcast. They discuss Melanie's journey in customer success, her transition between various roles, and her innovative approach to customer engagement known as the 'anti-check-in.' Melanie shares h…
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How to Create an Easy CAPM Exam Study Routine That Actually Works
14:07
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14:07Mastering the CAPM Exam: Essential Tips and Strategies for Success In this episode, Ed shares crucial tips and personal insights on preparing for the CAPM exam. He emphasizes the importance of self-compassion and patience, setting realistic expectations, making temporary sacrifices, establishing clear boundaries, forming an accountability circle, c…
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Jocko Underground: I'm Looking For Purpose In Life.
11:21
11:21
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11:21>Join Jocko Underground< What to do when you get promoted and you want to stay on good terms with your friends. How to know when someone is about to NOT take responsibility. Looking for purpose in life. I want to make a change, but I'm afraid to. The people you work with are slackers and too comfortable. How to capitalize on this. Support this podc…
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DD SIG: Navigating the Path Episode 2: The Parkinson’s Foundation
27:24
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27:24In this episode, host Ken Vinacco sits down with special guest Donna Sperlakis to explore the wide range of resources and support services offered by the Parkinson’s Foundation. Together, they dive into the educational tools, community programs, and research initiatives designed to empower individuals living with Parkinson’s disease and their famil…
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🚀 Are you making the most of your downtime or letting it slip away? Stop wasting opportunities and transform your approach to project management! Whether you’re gearing up for your next challenge or pursuing your CAPM certification, this empowering guide has you covered. 💼 🎯 What you'll learn in this episode: ✅ How to break down silos through cross…
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8 Actionable Strategies to Boost Your Confidence as a Project Manager 🚀 Ready to Build Unshakable PM Confidence? 💪 Discover this empowering guide filled with proven strategies to crush imposter syndrome, thrive in project management, and create a bully-free work environment! If you’ve ever doubted your skills or felt the weight of negative feedback…
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KEY STEPS every new Business Analyst should take in their first 30 days
13:49
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13:49Leading from Day One: Blueprint for New Hires to Truly Make an Impact Feeling ignored in your new job? Over-eager to impress? In this episode, Ed shares his true story and unpacks actionable points to avoid sabotaging your first 30 days at work. Learn the importance of meeting the organization where they are, building trust, and gathering requireme…
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65. What does a career in CS Ops really look like?
37:53
37:53
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37:53Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops. In this episode, I’m chatting with Justin, who went from tra…
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487: What We All Can Learn From Being a "New Guy". With Bobby Holland.
2:33:20
2:33:20
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2:33:20>Join Jocko Underground< Bobby Holland joins the pod to discuss what we can all learn from the guidelines of being a "New Guy" in the SEAL Teams. Support this podcast at — https://redcircle.com/jocko-podcast/exclusive-contentBy Jocko DEFCOR Network
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The TOP Deliverables in Project Management YOU Should be Aware of
22:46
22:46
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22:46Key Project Management Documents: Focus on Deliverables That Drive Success In this episode, Ed dives into the importance of focusing on key project management documents that truly impact project success. He shares a personal story about the strategic decision to not use a Work Breakdown Structure (WBS) for a straightforward project, emphasizing tha…
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What Happens When We Really Show Up for Our Patients
37:14
37:14
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37:14Send us a text Healing is more than physical—every small act of empathy and presence matters. In this episode, breast cancer survivor and advocate Thandi Montgomery shares how her cancer journey helped her shift from just getting by to actually living. Thandi advocates for survivors and clinicians to make the same pivot, through the power of suppor…
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How are people getting into Project Management without related experience
22:08
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22:08🚀 Ready to take your project management career to the next level? I help aspiring and seasoned project managers lead with confidence, influence without authority, and build a career they’re proud of.👉 https://pxl.to/b694tx: Apply now for my 1:1 coaching program, and let’s elevate your potential: Breaking Into Project Management: Tips and Personal J…
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Jocko Underground: How Do You Measure Up Against You In Your Prime?
15:25
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15:25>Join Jocko Underground< How do you stack up to your self when you were in your prime? How to spread the principle of Extreme Ownership effectively. The results and benefits of hanging around Jocko for 10+ years. Get back on track with your spouse. Is there redemption for "bad" people? Support this podcast at — https://redcircle.com/jocko-podcast/e…
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In 2016 the American Heart Association called for Cardiorespiratory Fitness (CRF), generally measured using VO2max, to be included as a vital sign. They said: “The underlying premise of this statement is that the addition of CRF for risk classification presents health professionals with unique opportunities to improve patient management and to enco…
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Project Management| How To Be A Great Leader
29:15
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29:15Mastering Leadership: Clear Communication & Team Success In this insightful episode, we explore effective leadership and the pivotal role of clear communication. Sharing personal stories and actionable tips, the speaker outlines how clear communication, active listening, maintaining a positive attitude, and effective delegation can transform projec…
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Scalable Adoption Strategies to BOOST Customer Success in 2025
40:33
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40:33Send us a text Are you struggling to get users to adopt your product’s features and drive real engagement? In this interview of CSM Practice, David Kahn from SAP, a seasoned expert with over 25 years of experience in transformation initiatives and product adoption strategies, shares his proven framework for increasing user adoption within tradition…
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PMP certified in 2 weeks NOT realistic|HERE'S WHY
18:13
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18:13🚀 Ready to conquer the PMP exam WITHOUT falling for the 2-week trap? 🌟 If you've ever thought about cramming for this career-defining certification, STOP right there! This empowering guide is here to transform your approach and set you up for long-term success. ✅ What you’ll learn in this episode: - Proven strategies to master your PMP exam prepara…
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Episode 216 NPTEFF Interview with Dr. Ellen Hillegass
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23:12Episode 216 NPTEFF Interview with Dr. Ellen HillegassBy NPTE FINAL FRONTIER
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Won't Get Promoted to PM Because I'm Not Owning Projects as a Coordinator
20:19
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20:19Struggling to move from Project Coordinator to Project Manager? 🚧 You're not alone. In this insightful episode, "Won't Get Promoted to PM Because I'm Not Owning Projects as a Coordinator," we dive deep into why talented coordinators often find themselves stuck and overlooked during promotion opportunities. Drawing on over a decade of real-world pro…
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486: Warfare: The Missions, The Men, and The Movie. W/ Elliott Miller and Joe Hildebrand.
2:06:48
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2:06:48>Join Jocko Underground< Two of the US Navy SEALS that were in the Battle of Ramadi in the events depicted in the Movie "Warfare". Support this podcast at — https://redcircle.com/jocko-podcast/exclusive-contentBy Jocko DEFCOR Network
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How to Identify At-Risk Customers and Save Them
38:16
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38:16Send us a text In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical skill of identifying customer churn signs and implementing strategies to prevent it. She debunks common myths about churn, emphasizes the importance of proactive engagement, and outlines a five-step framework for recognizing at-risk customers. Th…
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Master Effective Meeting Leadership: Turn Frustration into Inspiration In this episode, we transform unproductive meetings into successful, inspiring sessions. Sharing a personal story of a chaotic meeting, Edward explores essential meeting management techniques, focusing on conflict resolution, staying flexible, recapping progress, maintaining hig…
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Case Report? More like Survival Guide for OncoPTs!
28:17
28:17
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28:17Send us a text “One day you will tell your story of how you overcame what you went through, and it will be someone else’s survival guide.” – Brené Brown Your case report is exactly that—a survival guide for future OncoPTs. When you share your clinical reasoning, decision-making, and outcomes, you’re not just fulfilling an application requirement. Y…
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Unpacking The Value of Project Management for 2025
26:29
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26:29Mastering Project Management in 2025: Key Strategies for Success In a rapidly changing world, project managers must adapt to new challenges and opportunities. In this episode, we explore how to dominate project management in 2025, focusing on data privacy, strategic orchestration, blending AI and human leadership, agile methodologies, stakeholder s…
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Jocko Underground: You Are Accepting Too Much Weakness.
14:08
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14:08>Join Jocko Underground< Don't accept the backslide. Get out of a depressive slump caused by tragedy. My wife/spouse seems to be slacking. What to do? The perfect example how to deal with a person who is chronically late. How to change physical training as you age. If at all. Support this podcast at — https://redcircle.com/jocko-podcast/exclusive-c…
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Endurance Training 101: Top Down vs Bottom Up
52:46
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52:46This episode is all about identifying the right approach to endurance training for different types of athletes. Some people are genetically predisposed to strength and power, while others are built for stamina. While most of us fall somewhere on a spectrum between the two, knowing your athlete archetype can help you determine your optimal approach …
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Are you a passionate Project Manager, or is it just a job for you?
17:58
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17:58🔥 Are you a Passionate Project Manager, or is it Just a Job? 🔥 🔥 Ready to transform your project management game and thrive in any workplace? Let’s go! Master these 8 project management secrets today and unlock proven strategies to build a bully-free work environment, overcome imposter syndrome, and boost your leadership skills. YOU GOT THIS! 🎯 Wha…
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Building a Customer Success Team from Scratch!
39:13
39:13
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39:13Send us a text Can you build a customer success team from scratch in just 12 months? In this interview of the CSM Practice Podcast, Irit Eizips and Mariana Nikolova reveal the secrets behind transforming a legacy tech organization by establishing a best-in-class customer success team. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 The foundational steps that ensured success, includin…
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How Great Project Managers Inspire Their Teams |Leadership Secrets!
17:37
17:37
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17:37Mastering Project Leadership: 8 Critical Insights for Success 🌟 Ready to transform your project management game? Struggling with workplace bullies, imposter syndrome, or chaotic team dynamics? YOU GOT THIS! 💪 This empowering guide reveals 7 proven strategies to master project teams and thrive as a leader! 🚀 🔥 What you'll learn: ✅ The power of asser…
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Stop Managing Tools—Start Leading Projects with Purpose
15:30
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15:30🔍 You’ve mastered the map—but have you ever truly walked the territory? 🔥 Ready to Master Project Leadership? Stop hiding behind templates and start leading with purpose! 🚀 This empowering guide dives into proven strategies to transform your leadership style and prioritize PEOPLE over processes. Whether you're tackling workplace bullies, overcoming…
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CX Excellence Through AI Innovation | Live From Cyara XChange 2025
1:39:20
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1:39:20Hey CX Nation, In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where industry leaders come together with peers and industry experts, as well as Cyara leaders and product teams, to netw…
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485: We Are ALL Susceptible to Arrogance, Vice, and Villainy. The Hunn-Beating Proverb.
1:46:23
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1:46:23>Join Jocko Underground< Support this podcast at — https://redcircle.com/jocko-podcast/exclusive-contentBy Jocko DEFCOR Network
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63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert
47:06
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47:06Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d job hunt completely differently. In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s…
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The #1 mistake CSMs make when trying to drive expansion — and how to fix it
23:17
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23:17Send us a text In this episode of the Customer Success Pro podcast, Anika Zubair discusses the common pitfalls in customer expansion strategies and emphasizes the importance of proactive engagement. She highlights that expansion should not be treated as a one-time event but rather as an ongoing process that requires continuous conversations and gui…
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The #1 Reason Project Managers Struggle (It’s Not Discipline — It’s THIS)
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19:15The #1 Reason Project Managers Struggle (It’s Not Discipline — It’s THIS) 🔥 Are you ready to unlock the secret to project management success? It’s not just about discipline—it’s about FOCUS! This empowering guide will transform how you lead, manage, and thrive in every project you take on. Discover the truth behind what separates good project manag…
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Seated Doesn't Mean Easy: Adaptive Fitness for Your Oncology Patients
36:51
36:51
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36:51Send us a text Too often, people living with and beyond cancer are sidelined from fitness—not because they can’t exercise, but because programs aren’t designed with their unique needs in mind. In this episode, Elise talks with Dr. Kaci and Dr. Reed Handlery, PTs, about building inclusive, sustainable community-based programs for people with mobilit…
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How do you possibly MANAGE a Project when you don't have the Knowledge of that Project
20:44
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20:44Project Leadership: Thriving Outside Your Comfort Zone In this video, Ed shares an inspiring story about being assigned a project outside his expertise and how he successfully managed it. He provides practical tips for project managers, including identifying subject matter experts, conducting detailed kickoff meetings, defining project scope, gathe…
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>Join Jocko Underground< Tighten Up Your Life. Resentment toward the SEAL Teams. Sober and ready to take on life. Where to begin. Training and practicing to be more dominant and assertive. How to build a network for future success. Support this podcast at — https://redcircle.com/jocko-podcast/exclusive-content…
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The Financial Foundation of Health and Readiness with Brendan Duebner
1:13:28
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1:13:28The human performance community often focuses on physical fitness at the expense of other domains. Recent holistic approaches have improved the ways we address other domains, especially nutrition, mental health, and spiritual fitness. A weak area in many of these programs is financial fitness, and Life Skills for Soldiers is working to fix that. Fi…
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