Compass One: Blackpoint’s North Star for MSPs (EP 943)

Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

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2d ago 29:27

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Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.

https://www.itbusinesspodcast.com/thread/

In this lively episode from IT Nation Orlando, Uncle Marv is joined by Mike Estep, Chief Client Officer at Blackpoint Cyber, who discusses the evolution of MSP security products, including EDR Essentials and Compass One. The conversation centers on providing comprehensive solutions that unify endpoint security, compliance, vulnerability management, and billing in one dashboard. Estep recounts his own transition from long-time MSP owner to vendor, the value of partner advisory councils, and how burnout and training remain top priorities within Blackpoint’s partner programs. Key resources mentioned include the launch of Blackpoint University, strategies for career pathing and soft skills training, and insights into expanding globally throughout 2026.

Takeaways List:

Discover Blackpoint’s new Compass One platform and its game-changing features for MSPs
Insights on EDR Essentials and the value of accessible security entry points
Strategies to combat engineer burnout and promote effective team training
The difference between MSP and vendor event participation
How partner advisory councils shape product development
The importance of soft skills and business education for techs
Advice on tool consolidation and reducing operational "engineering tax"
Blackpoint University: training resources for partners
Global expansion and international hiring updates
The true meaning of trusted client relationships in MSP business

Mentioned People, Places & Things:

Blackpoint Cyber: https://blackpointcyber.com
IT Nation (ConnectWise): https://itnation.connectwise.com/
Tenable: https://www.tenable.com
Blackpoint CompassOne: https://blackpointcyber.com/platform/
Vuori (apparel): https://vuoriclothing.com
Carhartt: https://www.carhartt.com
DXL: https://www.dxl.com

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