Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery, your essential resource for navigating the evolving world of Managed Service Providers
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Managed Service Providers Podcasts
The MSP Sales Podcast digs into the philosophy, strategy, sales training, and techniques that allow a managed service provider to meet their maximum sales potential. For managed service providers who want to scale, we’ll discuss the critical systems that must be in place for every MSP to succeed. We’ll be joined by industry specialists in the IT industry to offer their expert insights. Hosted by Brian Gillette, his own unique and proven empathy-driven sales philosophy has helped generate mil ...
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Podcasts, articles, and reference materials for Managed Service Providers. Brought to you by James Kernan and produced by Kernan Consulting.
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The Managed Services space can be a challenging place to build a business. Tune in to hear industry experts talk about topics that are on the minds of MSPs in the Peer Groups. Our hosts come from working in the trenches at Managed Service Providers, and are active MSP Peer Group facilitators that have conversations with dozens of MSPs each month. Topics we will cover will include finance, pricing, sales, marketing, running the business, legal, and pretty much anything MSPs are talking about.
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Resources, tools, and support for business owners who want a business that gives more than it takes.
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TubbTalk: Wired for Connection is a women-led spinoff of TubbTalk: The Podcast for Managed Service Providers. Wired for Connection was created to amplify the diverse, underrepresented voices shaping the IT & MSP industry. Unlike traditional MSP podcasts focused on tools and tactics, we dive into the real, human stories of those redefining leadership in tech.
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Step behind the scenes of digital marketing with Sam Ashrafi, founder of AdExpert.io. In this podcast, Sam shares real-world strategies, SEO secrets, and Google Ads insights that drive results for local businesses, e-commerce brands, and service providers across the U.S. From campaign breakdowns and industry updates to client stories and conversion-boosting tactics, this is your no-fluff guide to mastering modern marketing. Whether you’re a business owner or a fellow marketer, you’ll walk aw ...
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MSP Insider is your backstage pass to everything Managed Service Providers really care about. Forget the fluff—this is where we tackle the real challenges, share unfiltered advice, and dive into the stories that make the MSP world tick. From scaling your team to navigating the chaos of ticket management, we cut through the noise with insights that actually matter. Featuring industry leaders, battle-tested pros, and the occasional war story, every episode is packed with the strategies and too ...
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The Modern Facilities Management Podcast is your premier resource for insights, trends, and best practices in the ever-evolving world of Facilities Management. Hosted by Griffin Hamilton, this show features conversations with thought leaders, service providers, and tech innovators who are shaping the future of FM. From navigating new technologies like AI and IoT to optimizing operational efficiency and sustainability, we dive deep into the challenges and opportunities facing facility manager ...
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The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topi ...
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Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what ins ...
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Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in to explore the latest tech trends, dive into hot topics, and hear from industry experts, community leaders, and innovative vendors shaping the senior living tech landscape. Each episode is packed with practical insights and real-world stories to help you spark change and level up your community’s tec ...
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Management tips from amazing change stories
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The Voice of Cybersecurity for MSPs & MSSPs! The CyberCall is the weekly podcast where cybersecurity meets business reality. Hosted by Andrew Morgan, Founder of Right of Boom, this is the go-to show for Managed Service Providers (MSPs), virtual CISOs (vCISOs), and IT leaders navigating the complex world of cyber risk, compliance, and AI. Each episode features raw, practical conversations with the sharpest minds in cybersecurity—from operators in the trenches to CISOs, researchers, policymake ...
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The Business of Dairy podcast will look at aspects of management of dairy businesses from both within the farm gate and outside the farm gate, speaking to farmers and service providers with skills, information and knowledge of value to you and your business. We will bring to you monthly discussions on topics that will grow your knowledge and understanding of management areas that will drive strong farm business performance into the future. This series is brought to you by the NSW DPI Dairy B ...
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CDW Canada Tech Talks: Discussing the Latest Technology Innovations Experts from CDW and our partners tackle hot topics including generative AI, FinOps, the new cybersecurity landscape and more.
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The Your Health University Podcast explores the ever-evolving world of healthcare, bringing together industry leaders, medical professionals, and business innovators to discuss the latest trends, challenges, and breakthroughs in patient care. Hosted by Jamie Preston, this podcast highlights real-world strategies that improve healthcare delivery, from primary care and chronic disease management to hospice, senior living, and emerging medical technologies. Each episode features insightful conv ...
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I’m Haree Patel, Founder and CEO of iceConnect, and this is the podcast where we dive into the ups and downs of running a business in today’s tech-driven world. Whether you’re a small business owner, an entrepreneur, or somewhere in between, this show’s for you. We’re all about real conversations with fellow business owners, sharing what’s worked, what hasn’t, and how technology can make (or sometimes break) a business. Have you ever wondered how others manage to grow without losing their mi ...
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Stories from the front lines of life sciences. Hear how founders, investors, engineers, scientists, and quality experts are innovating to save lives. You’ll hear founders share their insights from launching and scaling their business, investors giving their outlook on funding, industry experts unfolding their latest insights and research, and quality professionals offering advice to navigate the regulatory maze and avoid audit pitfalls. We interview the brightest people in the life sciences ...
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Hosted by Freedom Investment Management, Inc., we bring you innovative ideas from investment experts and practice and business management leaders. Check back often to hear from fellow financial advisors talk about what is working for them; service providers describing best of breed technology, product and practice solutions; as well as, economists, portfolio managers, analysts and investment product specialists from all ends of the industry spectrum, from mega global managers to small but in ...
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Now that's IT: Stories of MSP Success dives into the journeys of some of the trailblazers in the Managed Service Provider industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew, Now, That's IT. This podcast provides educational information about issues tha ...
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🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
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CompTIA Breaking Barriers with CompTIA's Managed Services Community
CompTIA's Managed Service Community
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Join the Managed Services Community as we talk to experts and peers to help break barriers in your business. We’ll talk about ways to improve your business operations, new services and solutions, how to capitalize on opportunities and find that next million. If you’re not already part of the CompTIA Managed Services Community, join here (https://bit.ly/2JbURST) to support the managed IT services industry through the promotion of best practices, the development of tools and templates and the ...
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Elevate Technology is your best partner to handle all your IT needs and requirement. They are assisting many businesses to achieve their target by serving them with the best IT solutions. Some of their top-rated services are Fully Managed IT services, Co-Managed IT services, Cloud Solutions, Voice and Data etc. Due to the highest quality solutions, Elevate Technology is one of the best Managed IT Service Providers in Brisbane.
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Welcome to The B2B eCommerce Show – a hub for leaders, innovators, industry experts, and newbies to explore the fast-paced world of digital commerce. Hosted by respected thought leader Justin King, this podcast delves into the strategies, challenges, and successes shaping how manufacturers, distributors, and service providers thrive online. Each episode features insightful conversations, practical advice, and compelling stories from pioneers driving digital transformation in the B2B eCommerc ...
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This podcast is designed for property inventory clerks and service providers, presented by InventoryBase Academy
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Ready to invest in properties and projects bigger than you can manage alone? Then you're ready to syndicate. Our "Raise Capital Legally" host and Corporate Securities Attorney Kim Lisa Taylor, and co-host Krisha Young guides you through this complex and confusing world. Learn how to raise all the capital you need for real estate or small business and avoid legal potholes. Each episode either teaches a subject related to capital raising or interviews service providers who offer services inves ...
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The blog where IT solution providers, telecom agents, channel sales partners and independent consultants share information about their experiences recommending and reselling IT, LAN, WAN, telecom voice, data, network, broadband Internet and related managed services and equipment from IT providers, phone companies, data carriers, resellers and other network service providers through independent channel sales partners and telecom/IT master agencies.
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Growth Strategies for Service-Based Businesses Business Superfans®: The Service Providers Edge delivers proven growth strategies for entrepreneurs, service-based businesses, professional service firms, and trades businesses. Hosted by Frederick Dudek (Freddy D)—bestselling author of Creating Business Superfans®, creator of the Superfans Growth Hub™, and global growth strategist—this business growth podcast equips business owners with AI-powered tools, actionable playbooks, and real-world fra ...
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All things AI related that are relevant to Managed Services Providers.
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Access conversations among Managed Service Providers (MSPs), Datto experts, and other thought leaders on trends in the channel, emerging opportunities for MSPs, and innovative best practices that will help you grow your business.
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Welcome to Your Network’s Edge by RAD, where innovation meets connectivity. This podcast highlights how RAD’s technologies are empowering businesses and service providers. In every episode, we provide in-depth insights into the world of IoT, 5G, network Edge, and AI-powered networking, showcasing how RAD’s solutions empower service providers and critical infrastructure operators to stay ahead. Whether you’re a communications service provider, an industrial IoT professional, or someone passio ...
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The official podcast of CBRE's Network Advisory Services team. Hear from partners and industry experts from around the telecom space, spanning from private optical networks to data centers and cloud providers - and everyone who enables solutions for enterprise organizations, discuss new opportunities that are evolving across the IT landscape.
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Best’s Insurance Law Podcast series examines key topics in the insurance industry from an attorney’s point of view. Featured panelists are top lawyers from firms profiled in Best's Insurance Professional Resources, a highly selective online service showcasing only firms recommended by their clients for outstanding service to the insurance industry. Published by AM Best, Best's Insurance Professional Resources is a claims industry resource that features qualified legal counsel, independent in ...
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CEO Amplify | Small Business Operations, Time Management, Business Systems, Business Strategy
Donna Dube | Certified Director of Operations, Business Growth Strategist for Coaches, Consultants and Service Providers
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Are you a small business owner overwhelmed by the endless to-do lists? Are you stuck in a cycle of doing busywork without actually hitting your business goals? Do you dream of building a business that thrives without requiring every ounce of your time and energy? Have you ever felt like burnout is the only way to reach your goals? What if your reality could look different? You can run a successful, sustainable business that grows consistently while giving you time to focus on what truly matt ...
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The podcast that helps MSPs get ahead. Join Brendan Ritchie each week to hear the latest news, insights, and opinions that matter to people working in Managed Service Providers (MSPs) and telcos in Australia and New Zealand. Insights as a Service is the podcast that pulls together the key industry talking points and combines them with real world experiences shared by industry leaders to deliver value to professionals working in tech. Each episode is made possible by the microphones, studio s ...
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Launching a special, limited edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. We invite thriving MSP veterans who have pushed through many downturns and ask them the secrets that have kept their businesses resistant to recessions.
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The podcast where a tech guru explain things in a way we can all understand.
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Welcome to "Vladster Talks VMeDx," the podcast channel where your host, Vladimir Gasic, takes you on an insightful journey into virtual medical assistant staffing. Join Vladimir, fondly known as the "Vladster," as he delves deep into the dynamics of VMeDx, a revolutionary company reshaping the landscape of medical assistance through virtual staffing solutions. Each episode features engaging discussions, expert interviews, and a behind-the-scenes look at how VMeDx leverages technology to conn ...
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Blueprint Synergy Solutions stands out as a trusted IT service provider committed to delivering end-to-end technology solutions that align with modern business needs. With a deep focus on reliability, efficiency, and scalability, the company supports organisations of all sizes with tailored IT services that reduce downtime, enhance data security, and streamline operations. From infrastructure setup and cloud integration to IT support and managed services, Blueprint Synergy Solutions ensures ...
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The Twenty Minute VC (20VC) interviews the world's greatest venture capitalists with prior guests including Sequoia's Doug Leone and Benchmark's Bill Gurley. Once per week, 20VC Host, Harry Stebbings is also joined by one of the great founders of our time with prior founder episodes from Spotify's Daniel Ek, Linkedin's Reid Hoffman, and Snowflake's Frank Slootman. If you would like to see more of The Twenty Minute VC (20VC), head to www.20vc.com for more information on the podcast, show note ...
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This talk show is about the next big thing in value creation. It is for fund managers and corporate leadership investigating smart digital transformation for their companies, and for service providers, subject matter experts and vendors wanting to broaden their digital skills. Although the show’s focused on value creation in the context of private equity, it’s sector agnostic and can get pretty geeky, digging into IoT, data science (analytics & ML) and other high technology. At a high level, ...
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In this show, we discuss Technology, Business and Security in the world of Cloud. InfraGuard is globally acclaimed Unified Server Management Software that helps large enterprises and services providers efficient manage, automate and secure their servers. So whether you are on AWS, Azure or GCP - InfraGuard gets all your servers on a single dashboard enabling you to scale up faster.
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Technology Services Success is sponsored by CompTIA’s Technology Lifecycle Services Community which provides a forum for business executives to discuss commonality within the technology service industry. This collaborative group engages in thought leadership which drives industry-specific education/tools and promotes innovation and business excellence in the service industry. If you’re not already part of the CompTIA Technology Lifecycle Services community, join here (https://bit.ly/2P7bQtx) ...
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International Buzz is a podcast about localization, translation, global marketing, and international business relations. Wordbee is a leading translation management system and localization technology provider worldwide, powering enterprises and translation service providers with integrated toolsets for end-to-end localization.
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At Outcomes Rocket, we are the shared knowledge hub for healthcare's toughest problems. Our goal is twofold and clear. To help inspire and guide our listeners to 1. Improve patient outcomes and 2. Experience business success in healthcare. Tune in to learn more!
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Discussion with cloud computing industry leaders on topics including public, private and hybrid clouds and related technologies and services. Moderated by cloud computing expert Paul Burns, president of cloud research firm Neovise.
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The Podcast of the CompTIA UK Channel Community. Aimed at UK IT Solution Providers, MSP's, Vendors and Distributors. Richard Tubb interviews members to learn about their businesses, the lessons they've learned, and their thoughts on current IT industry trends.
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Let's talk about that moment when your client casually drops into conversation "So... what do you think about running some ads for this?" 😅 If your stomach does that familiar flip, you're not alone. Right now, there's a massive gap between DIY/boosted posts and expensive agencies charging £2k+ monthly - and your clients are desperate for someone they trust to fill it. In this 3-part series, I'm sharing why service providers like you are perfectly positioned to add profitable ads management t ...
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Smarter Review Engagement: George Swetlitz on Scaling Reputation Management with AI
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Episode 146 Frederick Dudek (Freddy D) For service-based business owners, a single online review can make or break a sale. You invest in advertising, SEO, and social media, but when a potential client searches your business, the very next step they take is reading your reviews. And if they see silence — no response, no engagement — you’ve likely ju…
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[189] The Final TubbTalk: Saying Goodbye to Tubblog
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As Richard hangs up his headphones on TubbTalk, the podcast for managed service providers, he shares his final thoughts on his experiences of almost 20 years of running Tubblog, the hub for MSPs. In this short solo show, he talks about the evolution of Tubblog and how it’s been a journey of consistency. He shares what the blog became and what it’s …
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Rural Assistance Authority – Support for NSW farmers
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Farm businesses in some parts of NSW have experienced some very challenging weather events throughout 2025 including ex-Tropical Cyclone Alfred in March and the East Coast Severe Weather event in May. When disasters of this scale occur and they are declared a severe weather event, the NSW Rural Assistance Authority (RAA) is the agency that administ…
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Why Leadership Development is Profit Development—with Jennifer Jensen
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Episode 148 Frederick Dudek (Freddy D) Too many businesses promote top performers into leadership roles without preparing them to lead. The result? Micromanagement, toxic cultures, high turnover, and disengaged teams. Jennifer Jensen has seen it firsthand: 60% of new managers fail within their first 24 months because they lack the training and mind…
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20Growth: How to Use Influencers to Scale Growth Insanely Fast | How to Optimise User Onboaring for Growth | How the Best Growth Teams Create Organic Growth and Community | Why LTV/CAC Models are BS with ...
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Ketty Slonimsky is Chief Growth Officer at Palta, the platform behind apps like Flo (the #1 female health app with 77M+ MAU), Simple, and Zing AI, where she leads a centralized growth function across the portfolio. She was previously first VP Product & Growth at HeliosX (£900M+ ARR, bootstrapped D2C healthtech), has advised companies like SonderMin…
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How Testing in Google Ads Optimization Boosts CTR, Conversions, and ROI
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Testing is the secret to improving Google Ads performance and maximizing return on investment. In this episode, we break down how smart testing strategies help you move beyond guesswork and make data-driven decisions that deliver real results. Listeners will learn: Why testing is critical for optimizing Google Ads campaigns How split testing headli…
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Purchasing Local Competition: Is It Worth It?
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Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss a wide range of topics relevant to the MSP community. The episode begins with professional insights, starting with advice on purchasing a local competitor MSP and moving on to broader industry trends. They discuss the impact of major companies restructur…
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Why Digital Nudges Work Best When Paired with Human Connection with Dr. Lauren Fore, Chief Medical Officer at IRCCO, Todd Searls, Executive Director of IRCCO ACO & Kathryn Anderton, Vice President of Clinical ...
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This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Aligning provider buy-in, leadership priorities, and patient-centered strategies is key to closing the ACO engagement gap. In this episode, Dr. Lauren Fore, Chief Medical Officer at IRCCO…
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109. What You Need to Know About Cybersecurity in Senior Living
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In this critical episode of Raising Tech, host Amber Bardon is joined by two of Parasol Alliance’s finest: Sean Sheldrake and Jake Wigfield-Gorka. Together, they dive into what an MSSP (Managed Security Services Provider) is and why it really matters for senior living communities. From phishing attacks to insurance compliance, this episode sheds li…
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20VC: Are Burn Multiples BS in an AI World | Sam Altman Needs $1TRN of Energy | Klarna, Figma, Stubhub, all Down: Are Public Markets Turning? | FiveTran and DBT: Is the Wave of Consolidation About to Begin ...
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AGENDA: 03:58 Understanding Burn Multiples and Capital Efficiency in an AI World 11:54 What Metrics Founders Need to Focus on in a World of AI 19:31 The Role of Kingmakers in Venture Capital: Harvey, Abridge, Profound 33:42 Klarna, Figma, Stubhub, all Down: Are Public Markets Turning? 36:35 OpenAI Needs the Same Energy as Japan… WTF! 41:09 How Can …
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Ubiquiti - The MSP Game Changer (EP 908)
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Join Uncle Marv and veteran MSP Tom Wyant as they dive deep into the Ubiquiti ecosystem for IT professionals. Discover real-world tips for replacing SonicWall and Cisco hardware, advanced UniFi management, and transitioning to cost-effective network hardware for MSPs. Whether you’re an Ingenious, Synology, or Cisco fan, get candid pros and cons plu…
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Roberto Martinez: Scaling Service Providers through AI, PR & Authentic Marketing
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Episode 147 Frederick Dudek (Freddy D) Most service providers and small businesses struggle to compete with big-box brands. They’re buried in daily fires, stuck in short-term survival mode, and often left behind when it comes to digitization, AI, and PR. That’s where Roberto Martinez and his team at Braven Agency step in. In this episode of The Bus…
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108. Resident Exclusive- Smart Devices: Amazon Alexa vs Google Nest
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Resident Technology Assistant Michael Lynn breaks down the pros, cons, and practical uses of today’s most popular smart home devices: Amazon Alexa and Google Nest. Whether you’re considering a smart assistant for yourself or helping a loved one get started, this episode is a clear, jargon-free guide to what each platform offers and how to decide wh…
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This episode explores the journey of Kevin Dutkiewicz launching Tech Brews, his approach to serving underserved small businesses, the struggles with business administration, and the philosophy of running a modern MSP without the typical minimums. Uncle Marv and Kevin debate the realities of break-fix models, Trunk Slammer myths, and community-drive…
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NIST Small Business Primer and Quick Start Guides
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Today we’re talking about something that may sound government-heavy but is actually critical for MSPs and the SMBs they serve: the new NIST Small Business Primer for SP 800-171 Rev. 3. At its core, this guide is about protecting Controlled Unclassified Information, or CUI. And while that might sound like it only applies to defense contractors, the …
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In this episode, we're diving into a side of business continuity that often gets overlooked in the MSP space: What happens to your business if you, the owner, can’t be there. This isn’t about data backups or disaster recovery tools. Instead, it’s about building a plan so your MSP can keep running if you need to step away for a vacation, face an une…
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Uncle Marv sits down again with Jermaine Clark, Sherweb’s Senior Manager of AI Readiness, for a lively discussion about how managed service providers can drive real business results with AI. Jermaine walks through Sherweb’s robust AI initiatives, including training, certification, and hands-on guides for automating onboarding, ticketing, and custom…
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The Real Issues Keeping Behavioral Health Leaders Awake At Night with Stacy DiStefano, CEO and founder of Consulting For Human Services
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The strongest organizations aren’t just scaling services; they’re scaling leadership. In this episode, Stacy DiStefano, CEO and founder of Consulting For Human Services, discusses the unique challenges and opportunities facing nonprofit behavioral health organizations. She explains how her team supports providers with strategic planning, growth str…
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Ep 116 - Stop the Busywork: How to Grow Your Business Without Burning Out
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Discover how to break free from busywork, reclaim your CEO role, and scale your small business without burning out. Do you ever finish the day exhausted but realize nothing you did actually grew your business? That’s the trap of busywork and it’s keeping too many small business owners stuck. In this episode of the CEO Amplify Podcast, I share: Why …
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Show Notes Origin story: From pharma to inpatient BH—witnessing 7–10 day transformations. Definition reset: BH includes SUD, PTSD, SMI, and cognitive issues (e.g., dementia). Stigma & seniors: “Toughen up” culture vs. the art + science of psychiatry. By the numbers: Many struggle; only about half receive treatment; rural access gaps. SC lens: A sig…
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The proof is in the protein with Dr. Jonathan Usuka, CEO of Sapient
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If you’ve been following From Lab to Launch for a while, you may remember a previous conversation with Sapient’s Chief Scientific Officer, Dr. Mo Jain, a couple years back. We’re thrilled to build on that conversation with Dr. Jonathan Usuka, the CEO of Sapient. Sapient is one of the largest capacity biomarker discovery labs in the world, and their…
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How to Use First-Party Data for Better Retargeting: Boost Conversions and Customer Loyalty
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This episode explores how businesses can leverage first-party data to create more effective, personalized retargeting campaigns. By using insights from website activity, CRM systems, and social media, marketers can improve targeting, boost conversions, and strengthen customer relationships. Listeners will learn: Why first-party data is more reliabl…
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Episode 24 - Standing Out in a Sea of MSP Sameness (w/ Guest: Paul Green)
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In Episode 24 of The MSP Sales Podcast, Brian Gillette sits down with Paul Green — one of the most respected voices in the MSP community — to unpack why so much MSP marketing looks the same and how to finally break free. When every website, offer, and stock photo blends together, it’s harder than ever for prospects to tell you apart. Paul shares pr…
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20VC: OpenAI and Anthropic Will Build Their Own Chips | NVIDIA Will Be Worth $10TRN | How to Solve the Energy Required for AI... Nuclear | Why China is Behind the US in the Race for AGI with Jonathan Ross ...
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Jonathan Ross is the Founder & CEO of Groq, the AI chip company redefining inference at scale. Under his leadership, Groq has raised over $3B from top investors. The company has reached a valuation of nearly $7B, positioning itself as one of NVIDIA’s most formidable challengers. Previously at Google, Jonathan led the team that built the first Tenso…
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Happy People, Simple Systems: Brian Dosal’s MSP Lessons
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over that time, we learned that delivering great service isn’t just about technology — it’s about how you build you…
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MSP Growth Secrets: Inside the Journey to $100M
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Are you ready to transform your MSP's growth trajectory? In this episode, Tim Conkle shares powerful insights that challenge conventional wisdom and unlock unprecedented success. Summary: Join us as Tim Conkle, CEO of The 20 MSP, reveals the hard truths and strategic insights that propelled him from a struggling small business owner to a leader of …
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20Product: Revolut Business $1BN Revenue: Five of the Biggest Product Lessons | How Revolut Structures Product and Design Teams | How Revolut Experiments and Invests in New Product Bets | How Revolut Ships ...
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James Gibson is Head of Revolut Business. Under his leadership, Revolut Business now processes over $33 billion in monthly transaction volume and generates more than $1BN in annualised revenue. AGENDA: 04:10 Is Consulting the Worst Background for Aspiring PMs 07:09 How Revolut Hires for it’s Product Team 17:21 How Revolut Sets Goals: What Works, Wh…
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[11] Wired for Connection: Equality, Diversity and Strong Leadership for Successful Modern MSPs
54:22
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In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group. He also has experience as a former MSP owner turned SaaS consultant. Ben is very passionate about building inclusive spaces in the tech industry and suppo…
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AI Readiness for MSPs: Jermaine Clark (EP 905)
33:04
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Jermaine Clark of Sherweb sits down with Uncle Marv to discuss what AI readiness means for MSPs, sharing practical advice, personal stories, and vendor insights. The conversation tackles how the rapid adoption of AI has shifted the balance between MSP expertise and client knowledge, emphasizing the need for a security-first approach and regular dat…
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How Sean Garner Helps Service Businesses Protect Margins with Smart Marketing Systems
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Episode 145 How Sean Garner Helps Service Businesses Protect Margins with Smart Marketing Systems Frederick Dudek (Freddy D) Copyright 2025 Prosperous Ventures, LLC Is your marketing agency quietly draining your profits? In this powerful episode of the Business Superfans® Podcast, host Freddy D sits down with marketing strategist and former gym own…
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Unlocking Your Unfair Advantage: How to Attract the Right Investors by Owning Your Story
1:03:20
1:03:20
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In this insightful episode, co-hosts Kim Lisa Taylor and Krisha Young chat with Marcin Drozdz, a capital-raising expert and investor mentor, about the concept of "The Unfair Advantage"—a powerful strategy for attracting the right investors. Marcin dives into how your unique background, mindset, skills, and life experience, when understood and commu…
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The Role of Content Marketing in SEO Strategy: How to Boost Rankings, Visibility, and Engagement
15:46
15:46
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In this episode, we break down how content marketing and SEO work together to strengthen your online presence and drive results. You’ll learn why creating high-quality, keyword-optimized content is essential for improving search rankings and building audience trust. Here’s what you’ll discover in this episode: How content marketing drives SEO by ta…
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Billy Holder: Leveraging AI for Facilities Inspections
30:27
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In this episode of the Modern Facilities Management Podcast, Griffin Hamilton speaks with Billy Holder about his extensive journey in the facilities management and construction industry. They discuss the significant changes in the industry over the past year, the core problems faced by facilities managers, particularly regarding time management and…
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How Financial Pressures Are Shaping The Next Wave Of Healthcare Innovation with Dan Czech, VP of Insights at KLAS Research
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14:21
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Summary: The healthcare industry is resilient, and even in times of financial pressure and policy uncertainty, new opportunities for growth and innovation emerge. In this episode, Dan Czech, VP of Insights at KLAS Research, shares findings from a survey of 169 healthcare delivery organizations (HDOs) on how they are adapting to federal policy shift…
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Microsoft Partner Program Changes & Updates
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Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss a variety of tech topics relevant to IT professionals. They start by sharing personal anecdotes about their preferences for coffee and tea before diving into recent changes in the Microsoft Partner Program, emphasizing the importance of meeting revenue requirements.…
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20VC: NVIDIA Invests $100BN Into OpenAI | Is Triple, Triple, Double, Double Dead | Navan Files to go Public & Notion Hits $500M ARR | The Impact of H1B Visas on Startups in the US
1:19:34
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AGENDA: 00:00 Why I am 100% Equities and 0% Cash 04:35 Nvidia's Massive $100BN Investment in OpenAI 08:39 Is Anthropic Negatively Positioned by OpenAI Gaining NVIDIA Investment 27:30 Is Triple, Triple, Double, Double Dead 44:00 Navan Files to Go Public at $8BN 49:31 Lockup Periods and Liquidity 50:35 Impact of H-1B Visa Changes on Startups 01:02:42…
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[10] Wired for Connection: How Positive Thinking Makes you a Better Leader
1:09:57
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Hannah Lloyd is the Chief Revenue Officer at Enhanced.io. She’s worked with hundreds of MSPs to launch, sell and scale cybersecurity services. She knows exactly what makes go to market strategies succeed and where they tend to stall. Hannah has held several leadership roles and her impact has already been widely recognised. She was the youngest-eve…
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Ever felt pressured to keep quiet in your business or IT community? Uncle Marv unpacks what Jimmy Kimmel’s comeback teaches IT pros about the freedom to speak in the face of political and industry pressure. With real stories of cyberbullying, shady marketers, and systemic bias, Marv reminds us that doing the right thing means accepting the risk—and…
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MSPX 2.0: The Future of MSP Contracts (EP 903)
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I’m joined by Matt Yesbeck, the innovative co-founder of MSPX, a groundbreaking online marketplace empowering MSPs to buy, sell, and value managed services contracts with confidence. Matt brings deep industry experience as a builder of smart, secure business solutions for IT providers. Together, we unpack the new features of MSPX 2.0, including tru…
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From 9 Failed Businesses to Franchise Business Success: Tariq Johnson’s Turning Point
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Episode 144 From 9 Failed Businesses to Franchise Business Success: Tariq Johnson’s Turning Point Frederick Dudek (Freddy D) Copyright 2025 Prosperous Ventures, LLC What turns a client into a lifelong raving fan? In this powerhouse episode of the Business Superfans® Podcast, host Freddy D welcomes Tariq Johnson, founder of Franchise Empire, to expl…
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Microsegmentation Demystified: What Every MSP & Client Should Know
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Today we’re tackling microsegmentation—a solution that could change the game against ransomware. Ransomware thrives on lateral movement: one compromised device turns into an entire network takedown. Microsegmentation stops that by creating secure ‘neighborhoods’ inside the network, containing the damage before it spreads. The big questions: can MSP…
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Culture as Medicine: Funding What Works with Rich Havard, Director of the Decolonizing Wealth Project’s Youth Mental Health Fund
44:01
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The pain of youth must always be seen alongside its power. In this episode, Rich Havard, Director of the Decolonizing Wealth Project’s Youth Mental Health Fund, shares his journey from a closeted gay kid in rural Mississippi to leading a $20 million initiative supporting BIPOC and LGBTQ youth. He reflects on formative church experiences, both heali…
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Why Cloud is the Future for Businesses with Amish Sanghrajka
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Still running your business on old servers? In this co-hosted conversation, Haree and Amish (COO at iceConnect) break down when and why to move to the cloud, without the jargon. If you’re a founder, CEO or Ops Lead juggling remote work, spiralling IT costs and security worries, this episode shows how cloud migration cuts capital spend, boosts flexi…
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Ep 115 - How to Prioritize When Everything Feels Urgent
32:09
32:09
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Ever feel like your day gets hijacked by everyone else’s “urgent” requests and your real priorities get pushed to tomorrow (again)? You’re not failing, it's just that you’re stuck in reaction mode. In this episode, I’m sharing my Relief Method, a 3-step, brain-based prioritization framework that helps you cut the chaos, calm your nervous system, an…
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Predictability, Presence, and the Power of Steady Leadership
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Key Themes: Why predictability is just as important as consistency. How leaders act as emotional barometers for their teams. The “Staubism”: Be the anchor, not the stone. Why routines help calm anxiety during chaos. The paradox of consistency vs. adaptability in leadership. Practical ways to be transparent without overpromising. Why leaders need pe…
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[9] Wired for Connection: Be Grateful, Make Human Connections & Avoid Burnout
1:00:23
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In this episode, Lenka and Vera are joined by Amy Luby. She transforms service delivery with Agentic AI and is a GTM Strategist – Advisor. She helps MSPs scale smarter and vendors build channel engagement that converts with battle-tested strategy, operational clarity, and fearless execution. She’s spent her entire career in the MSP channel – as an …
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Building Better MSPs with Bret Erickson (EP 902)
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If you want a truly no-BS look at life as a Managed Service Provider, this is the episode you can’t miss. I’m joined by Bret Erickson—owner of Passkey Technology up in Golden Valley, Minnesota, and a founding force within the National Society of IT Service Providers (NSITSP). Bret shares how he went from gigging as a musician all over the country t…
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#198 Stop Abandoning Your Weekly Plan by Tuesday
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11:31
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Did you enjoy this episode? Share you aha moment with us! If you’ve ever felt like your weekly plans collapse under client emergencies, procrastination, or overwhelm, this episode is for you. I break down the ALIVE Method, the exact weekly planning routine that helps me run two businesses, homeschool two kids, and still only work 4 days a week. Boo…
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Every lost client is a lesson to be learned in your MSP. In this episode, Natalie and I talk about things we've learned along the way from the clients that got away. Interested in the Pax8 Peer Groups? You can find out more info here: https://www.pax8.com/en-us/academy/groups/ Interested in the Pax8 Instructor Led Training? You can find out more in…
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How to Set Up Remarketing Campaigns That Actually Convert: A Step-by-Step Guide for Marketers
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This episode breaks down how to create remarketing campaigns that turn past visitors into paying customers. You’ll learn the exact steps to build campaigns that boost ROI, improve conversion rates, and keep your brand top of mind. What you’ll learn: Why remarketing campaigns drive higher conversions compared to cold ads How to segment audiences lik…
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