In this episode of The Growth Signal, host Alyssa Nolte sits down with Customer Success leader Kristi Faltorusso to challenge one of the most common beliefs in business: that experience is what sets you apart. Kristi’s hot take? In the age of AI, that’s no longer true. This conversation dives into how AI is reshaping roles, why legacy systems like customer health scores are outdated, and what leaders must do to stay relevant.

If you're a CS leader, operator, or just someone wondering how to stay ahead as AI changes everything, this episode is a must-listen.

Why You Should Listen: This isn’t a hype session about AI. It’s a grounded, honest look at how the job is changing—and what to do about it. Kristi shares both strategy and practical advice you can apply right now, whether you're leading a team or trying to future-proof your career.

3 Key Takeaways:

1. Experience alone won’t cut it anymore – AI gives everyone access to the knowledge that used to take years to earn.
2. Health scores are broken – Most are built on bad data and gut instinct. It’s time for smarter, automated signals.
3. Learn by doing – The best way to prepare for what’s next is to get your hands dirty. Build a GPT, try a tool, share what you learn.