Best Churn Prediction Podcasts (2025)

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Stop Designing for the Ideal User with Ginny Delaitre 23:54

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6h ago23:54

23:54

In this episode, host Alyssa Nolte sits down with UX marketing expert Ginny Delaitre to talk about why so many companies get user experience wrong, especially when they start using AI. Ginny explains that great design and great content don’t matter if the experience doesn’t match how real people actually behave. If you’ve ever launched a chatbot, m…

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Scaling Starts with How You React, Not What You Sell with Jon Weberg 31:02

3h ago31:02

31:02

What if the real key to growing your business had nothing to do with your product? In this episode of The Growth Signal, Alyssa Nolte sits down with Jon Weberg to explore how mindset, reaction, and customer experience drive long-term growth. Jon shares how controlling your response (especially when things go wrong) can lead to stronger customer rel…

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AI Is Not Your Savior, It's Your Intern with Christopher Tompkins 32:06

21h ago32:06

32:06

In this episode of The Growth Signal, host Alyssa Nolte sits down with marketing agency founder Christopher Tompkins to unpack one of the most important AI takes we’ve heard yet: AI isn’t your savior. It’s your intern. And you better start managing it like one. Christopher shares how most teams are using AI all wrong - treating it like a magic wand…

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AI Is a Better Listener Than You with Bob London 27:37

2d ago27:37

27:37

Most companies think they’re listening to their customers. But what if your idea of “value” is completely wrong? In this episode, host Alyssa Nolte sits down with Bob London, creator of the Radically Authentic Discovery Methodology, to talk about why AI might actually be better at empathy, patience, and consistency than humans. Bob shares what he’s…

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Stop Undervaluing CS: It’s Your Biggest Revenue Lever with Anika Zubair 28:21

7d ago28:21

28:21

In this episode of The Growth Signal, host Alyssa Nolte sits down with Anika Zubair to challenge a common belief in SaaS: that sales is the main growth driver. Anika shares her hot take: Customer Success (CS) is actually the biggest lever for long-term revenue growth. Together, they unpack why CS teams are often overlooked, how to shift that narrat…

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Your Experience Is Not a Differentiator Anymore with Kristi Faltorusso 27:19

8d ago27:19

27:19

In this episode of The Growth Signal, host Alyssa Nolte sits down with Customer Success leader Kristi Faltorusso to challenge one of the most common beliefs in business: that experience is what sets you apart. Kristi’s hot take? In the age of AI, that’s no longer true. This conversation dives into how AI is reshaping roles, why legacy systems like …

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Insights Without Action Are Just Noise with Emma Sopadjieva 30:49

9d ago30:49

30:49

In this episode, Alyssa Nolte sits down with Emma Sopadjieva to break down why customer experience (CX) can’t live in just one department. Emma makes the case that every team – from legal to finance to sales – plays a role in how your customer feels. And if you’re not measuring the impact of that experience across the whole journey, you’re missing …

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How AI Is Helping Utilities and Credit Unions Prevent First-Time Delinquency 16:31

10d ago16:31

16:31

Welcome to the BlastPoint Deep Dive Podcast! In this episode, we’re giving you a quick preview of BlastPoint’s latest white paper: A Proactive Strategy for Financial Stability: Predicting and Preventing Delinquencies. We break down the key insights from the report, including: Why first-time delinquency is on the rise How AI and machine learning can…

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The Signal Goldmine You’re Ignoring with Kevin White 24:44

14d ago24:44

24:44

We’re drowning in data but starving for insight and according to Kevin White, most go-to-market teams are sitting on a goldmine of buying signals they don’t even realize exist. In this episode, Kevin, Head of Marketing at Common Room, makes a bold claim: signals are becoming a commodity. Everyone has access to the same job change alerts, website vi…

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Every Customer Wants a Digital-First Customer Experience with Andrew Carothers 28:07

15d ago28:07

28:07

In this episode of The Growth Signal, Andrew Carothers joins Alyssa Nolte to challenge one of the most stubborn assumptions in customer success: that digital-first experiences are only for low-value customers. Drawing on 17+ years of experience building Cisco’s customer experience org, Andrew makes the case that all customers - large and small - no…

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Customer Success Isn’t a Department...It’s the Whole Company with Christine Lawther 25:50

16d ago25:50

25:50

In this episode of The Growth Signal, Alyssa Nolte sits down with Christine Lawther to challenge the traditional role of Customer Success. Together, they explore why retention can’t be owned by one team and how companies need to reframe CS as a company-wide operating system. Christine shares her perspective on internal misalignment, the emotional d…

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Stop Rewarding the Wrong Work in CS with Katie Yagodnik 29:01

21d ago29:01

29:01

Customer Success doesn’t need a rebrand—it needs clarity. In this episode, Alyssa Nolte talks with Katie Yagodnik about the credibility gap facing CS teams and how to fix it from the inside out. They unpack the disconnect between CS’s actual impact and how it’s perceived across the business, then get tactical about how to prove value without sacrif…

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Don't Assume Your Map is the Journey with Emily Garza 26:21

22d ago26:21

26:21

Customer journey maps can be a powerful tool, but only if they reflect reality... not just your internal strategy. In this episode, Emily Garza joins Alyssa to unpack the risks of assuming your neatly mapped journey matches what customers actually experience. Drawing from years of experience in CX strategy and post-sale growth, Emily explains why l…

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Agree to Grow Together: Reclaiming Humanity in CS with Renu Ahluwalia 21:36

23d ago21:36

21:36

In a world obsessed with speed, automation, and scale, what happens to the human side of Customer Success? In this episode, Alyssa Nolte sits down with longtime CS leader Renu Ahluwalia to unpack what we lose when efficiency takes priority over empathy... and how the best teams are reclaiming trust, honesty, and real connection. From rethinking “va…

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Facing LIHEAP Uncertainty with Action: How Utilities Can Navigate Risk and Support Low-Income Customers 15:34

27d ago15:34

15:34

Welcome to the BlastPoint Deep Dive Podcast! In this episode, we take you inside a timely and urgent conversation on the future of the Low Income Home Energy Assistance Program (LIHEAP). Moderated by BlastPoint’s CTO & Co-founder Tomer Borenstein, this discussion brings together utility leaders from JEA and Tucson Electric Power to explore how data…

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Why CX Will Never Exceed EX with Rachel Provan 30:37

28d ago30:37

30:37

In this episode of The Growth Signal, Alyssa Nolte sits down with Rachel Provan—leadership coach, CS expert, and psychology nerd—to explore why the human element is vanishing from modern business and what we can do about it. Rachel argues that corporate culture has become emotionally abusive, treating employees like disposable cogs instead of peopl…

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Everything Is Dead. Now What? with Cinthia Silva 25:38

29d ago25:38

25:38

CSMs are dead. AEs are dead. Account managers? Also dead. At least, that’s what your LinkedIn feed would have you believe. In this episode, Cinthia Silva breaks down why these roles are collapsing—and what’s replacing them. We dig into AI’s role in the chaos, the myth of clean CRMs, and why automating a broken process just speeds up the failure. Fr…

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Stop Giving Your Customers Homework: Rethinking Success Plans with Dan Ennis 31:42

1M ago31:42

31:42

What if your customer feedback loop is actually making you miss the point? In this episode, Dan Ennis joins Alyssa to unpack why “listening at scale” has become a crutch for B2B teams...and what’s really getting lost in translation. From building customer-led programs at ServiceNow and SAP to advising startups on growth strategy, Dan shares why mos…

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Why Good Girls Don’t Get the Promotion with Kristi Straw 25:58

1M ago25:58

25:58

In this episode, Kristi Straw calls out the invisible forces holding mid-career women back...namely, corporate good girl conditioning and the culture of performative allyship. She shares how emotional intelligence can be learned (and why it’s often misunderstood), the red flags she watches for in coaching engagements, and the cost of building syste…

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Stop Building for the 5% with Mary Migiano 28:00

1M ago28:00

28:00

When your product is only built for the loudest customers, you're not serving the business - you're reacting to noise. In this episode, Mary Migiano unpacks what it really means to build for scale, not exception. From her years in enterprise sales and operations, she’s seen how the wrong customer signals (and the wrong internal incentives) can dera…

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Loyalty Is Earned in the Moments That Don’t Go Viral with Christina Garnett 29:51

1M ago29:51

29:51

What if the loudest signals your brand chases are the least valuable ones? In this episode, Christina Garnett—advisor, strategist, and community champion—joins Alyssa to unpack why brand loyalty isn’t built in campaign launches or viral moments. It’s built in quiet, consistent signals: how you show up when no one’s watching, how you treat the peopl…

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AI Won’t Save You, but Curiosity Might with Shelby Garlock 27:10

2M ago27:10

27:10

AI can handle the busy work, but it can’t replace your brain. In this episode, Shelby Garlock joins Alyssa to talk about what customer success teams actually need: more curiosity, better boundaries, and the courage to stop playing order taker. They break down how to earn trust, show up as a strategic partner, and build real relationships even in hi…

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Unlocking Upskilling Value: What Your Team Gains When You Don’t Hire a Data Scientist 12:23

2M ago12:23

12:23

Welcome to the BlastPoint Deep Dive Podcast! In this episode, we explore a growing challenge for organizations of all sizes: how to unlock the power of data without hiring a full data science team. Our team breaks down the real-world costs of hiring data scientists, the growing pressure on teams to “do more with less,” and how tools like BlastPoint…

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Is It Time to Kill the Health Score? - Roundtable Replay 55:51

2M ago55:51

55:51

This roundtable originally aired live on Thursday, June 12th. Let’s be honest—most customer health scores are useless. They’re lagging, biased, and based on signals that don’t actually predict renewals. In this roundtable, we ask the question out loud: should we kill the health score altogether? Guests LeeRon Yahalomi, Alyssa Opella, and Brian Hans…

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The Real Sale Happens at Renewal with Matt Green 25:59

2M ago25:59

25:59

The sale doesn’t end at close...it starts at renewal. Matt Green joins Alyssa to talk about why teams need to own revenue or risk being replaced. They dig into what leaders are getting wrong about post-sales, how to upskill your team for the new reality, and why authentic relationships (not aggressive tactics) are the key to driving growth. Listen …

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Your AI Product Sucks and Nobody Cares with Sam Chandler 30:43

2M ago30:43

30:43

AI isn’t a strategy, it’s a tool. And too many companies are slapping it on products no one asked for. In this episode, customer experience strategist Sam Chandler joins Alyssa to call out the echo chamber of half-baked AI rollouts and explore what customers (actually) want. They dive into the difference between artificial and augmented intelligenc…

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What Top CSMs Know That You Don’t (Yet) with Chad Horenfeldt 30:35

2M ago30:35

30:35

Customer Success isn’t what it used to be and that’s a good thing. In this episode of The Growth Signal, host Alyssa Nolte sits down with Chad Horenfeldt to unpack how the best CSMs are evolving their approach. From ditching the “firefighter” mentality to mastering internal politics and asking tougher questions, Chad reveals the mindset shifts and …

1
No Surprises: The Secret to Trust, Retention, and Real CX Impact with Gary Marra 32:02

2M ago32:02

32:02

When your customer doesn’t get their retirement check on time, “oops” doesn’t cut it. In this episode, Gary Marra, a financial services veteran and host of Your Customer, Your Success, joins Alyssa Nolte to unpack what it really takes to build trust in high-stakes, high-compliance industries. They explore why “no surprises” is more than a nice-to-h…

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Stop Pretending You’re Customer-First with Brad Davis 37:17

2M ago37:17

37:17

Brad Davis joins Alyssa Nolte to call out the gap between customer-first talk and customer-first action. From wearing a panda head at conferences to redefining what success looks like in early-stage startups, Brad shares how bold moves (and humility) can reshape customer relationships. He unpacks how tiered offerings, human KPIs, and free leadershi…

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Why BlastPoint’s Member Acquisition Toolkit Changes the Game 17:18

2M ago17:18

17:18

Welcome to the BlastPoint Deep Dive Podcast! In this episode, we’re exploring a timely and critical challenge: how credit unions can drive meaningful member growth without losing sight of their community-first mission. As the financial landscape evolves, digital-first banks and fintech disruptors are setting new expectations—especially among younge…

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AI Won’t Replace You But Mediocrity Might with Maria Trysla 28:59

2M ago28:59

28:59

What if the real threat to your job isn’t AI...it’s apathy? In this episode of The Growth Signal, Alyssa Nolte sits down with Maria Trysla - two-time SaaS CEO and brand strategy powerhouse - to unpack what it actually takes to grow in the age of automation. From launching mobile data at Sprint to advising today’s fastest-growing startups, Maria sha…

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The One Question That Defines Real Customer Centricity with Laura Patterson 29:17

2M ago29:17

29:17

What does success look like—for your customer? In this episode, Alyssa Nolte sits down with Laura Patterson, co-founder of VisionEdge Marketing and a pioneer in customer-centric growth strategy. Together, they unpack the one question too many companies overlook—and why answering it could be the difference between transactional sales and long-term l…

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The Real Work Starts After the Sale: Why Adoption Needs a Human Strategy with Shannon Gregg 24:25

3M ago24:25

24:25

What if the biggest barrier to adoption isn’t the tech but the humans using it? In this episode, Shannon Gregg joins Alyssa Nolte to break down why so many software implementations fail after the deal is closed. They unpack the generational dynamics at play, the importance of building around actual user behavior, and how to rescue a rollout that’s …

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Stop Walking Around the Mountain: Build What Matters with Titus Jordan 25:11

3M ago25:11

25:11

What if the thing holding your business back isn’t strategy - it’s self-awareness? In this episode, Titus Jordan joins Alyssa to explore the messy middle of personal growth, branding, and building authentic customer relationships. They dive into the danger of shiny object syndrome, the power of daily discipline, and why clarity beats complexity eve…

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Reboarding for Utilities: A Smarter Way to Re-Engage Customers 10:45

3M ago10:45

10:45

Welcome to the BlastPoint Deep Dive Podcast! Utilities have long prioritized onboarding—ensuring that customers get connected, understand their billing cycles, and know how to contact support. But what happens after that initial connection? Too often, the answer is: not much. In today’s dynamic energy landscape, where the push for energy efficiency…

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15 Minutes to Win the Renewal: Reinventing the QBR with Andrea Bumstead 28:32

3M ago28:32

28:32

What if your most dreaded meeting could become your most powerful? In this episode of The Growth Signal, Andrea Bumstead shares how one off-the-cuff comment turned into a viral framework that’s transforming customer success teams. We break down the "15-Minute QBR" - a radical approach that prioritizes emotional impact, renewals, and executive atten…

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Let the Customer Define Value with Brian Hansen 34:55

3M ago34:55

34:55

What if your most well-intentioned outreach is actually turning customers off? In this episode, Brian Hansen joins Alyssa to unpack the blind spots in post-sale relationships—and why so many Customer Success teams are stuck delivering “value” that no one asked for. They explore how to stop checking boxes and start building trust, with real talk on …

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Who Owns Revenue After the Deal? - Roundtable Replay 53:05

3M ago53:05

53:05

This roundtable originally aired live on Thursday, May 8th. Customer Success. Sales. RevOps. Everyone’s in the revenue pool, but no one agrees who’s swimming where. Join us for a real conversation (no slides, no fluff) about the messy overlap of post-sale ownership. What’s working? What’s broken? And where do we go from here? Connect with Alyssa on…

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Stop Segmenting by Spend: How to Truly Tailor Your CX with Kristen Hayer 25:59

3M ago25:59

25:59

Customer segmentation isn’t just a spreadsheet exercise—it’s the foundation of your entire customer success strategy. In this episode, Alyssa sits down with Kristen Hayer, CEO of The Success League, to unpack what most companies get wrong about segmentation, how investor pressure is reshaping CS priorities, and why B2B needs to finally catch up to …

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Great CABs Are Conversations, Not Decks with Irene Yam 21:49

3M ago21:49

21:49

If your Customer Advisory Board feels like a presentation, you’re doing it wrong. Irene Yam joins Alyssa to explain why the most effective CABs ditch the slide deck and prioritize real conversation. Drawing from 20+ years of experience leading executive programs, Irene shares what makes CABs work—from building trust to making room for off-script mo…

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High-Consequence Leadership: How Growth Leaders Can Make Faster, Smarter Decisions with Charles Browne 36:22

4M ago36:22

36:22

When the pressure’s on, most leaders default to speed—but moving fast without thinking clearly is what gets companies stuck. In this episode of The Growth Signal, Alyssa Nolte talks with Charles Browne, a seasoned executive and leadership coach, about the overlooked cost of rushing to solutions. Drawing from decades in the Navy, nuclear ops, and na…

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AI Reshapes Loan Decisioning for Credit Unions Ready to Lead 10:20

4M ago10:20

10:20

Welcome to the BlastPoint Deep Dive Podcast! Artificial Intelligence is no longer just a buzzword—it’s a strategic asset that credit unions can no longer afford to ignore. While big banks and fintechs have been early adopters, credit unions are now tapping into the power of AI to make smarter lending decisions, uncover underserved markets, and bett…

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This Is Not a Drill: How CS Burnout Became the Norm (and What to Do About It) with Bob Mathers 25:05

4M ago25:05

25:05

In this episode of The Growth Signal, we sit down with Bob Mathers—customer success coach, keynote speaker, and host of The Growth Mixtape—to explore the emotional toll of working in high-pressure CS environments. What starts with a conversation about trauma, perspective shifts, and boundary-setting quickly evolves into a deep dive on why CS profes…

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Creating Scalable Automations With Your Data 9:12

4M ago9:12

9:12

🎙️ Why Point-to-Point Automation Is Broken—and What to Do Instead | Data Fuel Podcast 🔔 Subscribe for smarter systems, cleaner data & automation that actually scales 📢 Your Zaps and automations are breaking—and it’s not your fault. Tools like Zapier and Make are powerful, but when used in point-to-point setups, they create fragile, error-prone spag…

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Trusted Advisors Drive Revenue Too: The Human Side of CS with Sabina Pons 24:08

4M ago24:08

24:08

In this episode of The Growth Signal, host Alyssa Nolte welcomes Sabina Pons, CEO & Chief Customer Officer at Growth Molecules, for a real, human conversation on the evolution of customer success—and why being a trusted advisor doesn’t mean avoiding revenue. Sabina shares her unconventional journey from PR to SaaS leadership, the gut-punch of getti…

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BlastPoint Thought Leadership Series – Building Your AI Toolbox: A Pragmatic Approach to AI for Business 9:44

4M ago9:44

9:44

Welcome to the BlastPoint Deep Dive Podcast! In this episode, Alison Alvarez, CEO of BlastPoint, kicks off our new thought leadership series with a candid, clear-eyed perspective on how businesses can responsibly harness the power of AI. She urges leaders to treat AI not as a magic wand, but as a tool—one that demands critical thinking, careful ove…

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Stop Treading Water: The One Thing That Sets Strategic CSMs Apart with Alex Turkovic 22:59

4M ago22:59

22:59

In this episode of The Growth Signal, host Alyssa Nolte is joined by Alex Turkovic—customer success leader, podcast host, and the mind behind the Digital CS Maturity Model—for a hands-on conversation about how CSMs can stop running in circles and start making meaningful progress. They dig into: Why the most strategic CSMs don’t work harder—they wor…

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CX Starts With EX: Why Happy Teams Build Better Customer Experiences with JP Dumas 34:53

5M ago34:53

34:53

In this episode of The Growth Signal, host Alyssa Nolte sits down with Jean Pierre (JP) Dumas, a seasoned sales and CX leader with a track record of turning chaos into best-in-class teams. From his childhood selling seeds door-to-door in LA to leading massive CX transformations across telecom and travel industries, JP shares the pivotal leadership …

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Introducing The Growth Signal Podcast 0:59

5M ago0:59

0:59

Introducing The Growth Signal: The Podcast for Revenue Leaders Who Play to Win. Hosted by Alyssa Nolte and Amber Moore and designed for customer-facing teams, this podcast tackles the challenges of reactive growth strategies and offers proactive solutions. Each episode features insights from top experts who are transforming customer-facing teams in…

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AI-Driven Checking Account Growth: A Credit Union's Success Story 15:15

5M ago15:15

15:15

Welcome to the second episode of the BlastPoint Deep Dive Podcast! In this episode, we explore winning strategies for increasing checking account engagement using AI-driven insights. Join Taylor Malm, Digital Marketing Specialist at P1FCU, and Tomer Borenstein, BlastPoint’s CTO & Co-Founder, as they share exclusive expertise on how financial instit…