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Content provided by Alyssa Nolte & Amber Moore, Alyssa Nolte, and Amber Moore. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alyssa Nolte & Amber Moore, Alyssa Nolte, and Amber Moore or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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AI Is a Better Listener Than You with Bob London

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Manage episode 498432333 series 3654853
Content provided by Alyssa Nolte & Amber Moore, Alyssa Nolte, and Amber Moore. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alyssa Nolte & Amber Moore, Alyssa Nolte, and Amber Moore or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Most companies think they’re listening to their customers. But what if your idea of “value” is completely wrong?

In this episode, host Alyssa Nolte sits down with Bob London, creator of the Radically Authentic Discovery Methodology, to talk about why AI might actually be better at empathy, patience, and consistency than humans.

Bob shares what he’s learned from nearly 3,000 customer interviews, why your QBR might be doing more harm than good, and how to flip the conversation from “me” to “you.”

Why listen: If you want stronger customer relationships and fewer surprises at renewal time, this episode will challenge how you think about listening, value, and the role of AI.

3 key takeaways:

  • AI doesn’t have bad days, personal agendas, or short attention spans, which makes it oddly better at listening
  • Asking “are we adding value?” is the wrong question...you need to ask about their world, not yours
  • Your customers don’t want another QBR, they want to feel understood
  continue reading

45 episodes

Artwork
iconShare
 
Manage episode 498432333 series 3654853
Content provided by Alyssa Nolte & Amber Moore, Alyssa Nolte, and Amber Moore. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alyssa Nolte & Amber Moore, Alyssa Nolte, and Amber Moore or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Most companies think they’re listening to their customers. But what if your idea of “value” is completely wrong?

In this episode, host Alyssa Nolte sits down with Bob London, creator of the Radically Authentic Discovery Methodology, to talk about why AI might actually be better at empathy, patience, and consistency than humans.

Bob shares what he’s learned from nearly 3,000 customer interviews, why your QBR might be doing more harm than good, and how to flip the conversation from “me” to “you.”

Why listen: If you want stronger customer relationships and fewer surprises at renewal time, this episode will challenge how you think about listening, value, and the role of AI.

3 key takeaways:

  • AI doesn’t have bad days, personal agendas, or short attention spans, which makes it oddly better at listening
  • Asking “are we adding value?” is the wrong question...you need to ask about their world, not yours
  • Your customers don’t want another QBR, they want to feel understood
  continue reading

45 episodes

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