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Measuring Success: What KPI's Do You Use?

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Manage episode 450208599 series 83401
Content provided by Karl Palachuk and James Kernan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Karl Palachuk and James Kernan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Hosts James and Amy sit down this week to discuss key performance indicators (KPIs) that can be used to measure success with your business.

1.) MSP Question of the week:

What reports or KPI’s do you need to manage your business?

Article by Amy: https://www.channelpronetwork.com/2024/09/26/how-do-msps-measure-success-im-hitting-my-metrics-but-not-sure-theyre-the-right-ones/

---

2.) Notes On The News

    1. https://www.channele2e.com/news/big-3-rmm-psa-vendors-see-market-share-slip-canalys

    ConnectWise market share dropped from 26.8% to 24.3%.

    Kaseya market share dropped from 22.9% to 22.7%

    N-able market share dropped from 12.5% to 11.4%

    NinjaOne’s market share grew from 8.4% to 9.4%

    All others combined had a market share of 29.4% last year, which grew to 32.1% this year. Canalys is forecasting the managed services industry itself to grow from $548 billion in 2024 to $608 billion in 2025.

    1. https://mspradio.com/podcast/marriotts-52m-fine-cybersecurity-warnings-and-tech-updates-from-microsoft-linkedin-atlassian/

    Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures

---

3.) Our upcoming events and more:

December 4: M&A Workshop in Scottsdale, AZ

December 5-6: MASTERMIND LIVE in Scottsdale, AZ

http://bit.ly/kernanmastermind

December 11: Channel Program M&A Forum in Dallas, TX

Check out Amy’s weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting “Weekly Tips”!

Sign up now: https://kernanconsulting.com/

  continue reading

481 episodes

Artwork
iconShare
 
Manage episode 450208599 series 83401
Content provided by Karl Palachuk and James Kernan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Karl Palachuk and James Kernan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Hosts James and Amy sit down this week to discuss key performance indicators (KPIs) that can be used to measure success with your business.

1.) MSP Question of the week:

What reports or KPI’s do you need to manage your business?

Article by Amy: https://www.channelpronetwork.com/2024/09/26/how-do-msps-measure-success-im-hitting-my-metrics-but-not-sure-theyre-the-right-ones/

---

2.) Notes On The News

    1. https://www.channele2e.com/news/big-3-rmm-psa-vendors-see-market-share-slip-canalys

    ConnectWise market share dropped from 26.8% to 24.3%.

    Kaseya market share dropped from 22.9% to 22.7%

    N-able market share dropped from 12.5% to 11.4%

    NinjaOne’s market share grew from 8.4% to 9.4%

    All others combined had a market share of 29.4% last year, which grew to 32.1% this year. Canalys is forecasting the managed services industry itself to grow from $548 billion in 2024 to $608 billion in 2025.

    1. https://mspradio.com/podcast/marriotts-52m-fine-cybersecurity-warnings-and-tech-updates-from-microsoft-linkedin-atlassian/

    Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures

---

3.) Our upcoming events and more:

December 4: M&A Workshop in Scottsdale, AZ

December 5-6: MASTERMIND LIVE in Scottsdale, AZ

http://bit.ly/kernanmastermind

December 11: Channel Program M&A Forum in Dallas, TX

Check out Amy’s weekly newsletter!

Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news

Kernan Consulting “Weekly Tips”!

Sign up now: https://kernanconsulting.com/

  continue reading

481 episodes

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