A reliable cleaner can make or break your short-term rental business.

And if you've ever dealt with a no-show or a messy last-minute handoff, you know exactly what we're talking about.

In this episode of Sip & Scale, I sat down with Cristina Vascil, Director of Partnerships at Turno, to unpack one of the biggest bottlenecks STR hosts face when trying to grow: cleaning. We talk about why having one cleaner isn’t enough, how to build a cleaning system that doesn’t fall apart at the worst time, and how Turno is helping hosts solve this problem at scale.

Cristina also shares her journey into the STR space, what makes a great partnership in this industry, and why property managers and vendors alike need to think long-term about guest experience and cleaner happiness.

This episode is perfect for hosts, property managers, or anyone trying to scale a short-term rental operation without burning out over turnover days.

What You’ll Learn:

👉 Why having only one cleaner is a risky strategy
👉 How to create a backup system for your cleaning team
👉 What hosts overlook when it comes to the guest experience
👉 Why Turno is more than just a cleaner marketplace
👉 How partnerships fuel real growth in the STR industry
👉 The hidden impact of cleaning on 5-star reviews
👉 What hosts can learn from game developers and team dynamics (seriously!)

Watch/listen now!

Stay tuned for more episodes!
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