In this podcast, we explore Josh Halpern's journey as the CEO of Shaquille O'Neal's restaurant franchise, Big Chicken, and his passion for creating unforgettable experiences in the hospitality industry.

Key Points:

Partnership and Collaboration: Josh's collaboration with Big Chicken stemmed from a previous partnership with Shaquille's restaurant group, leading to an exciting journey of growth.

Remarkable Growth: Big Chicken has rapidly expanded with 23 locations already open and nearly 300 franchise units in development, prioritizing quality and exceptional customer service.

Customer Experience: Big Chicken focuses on continuous improvement, utilizing feedback and various tools to enhance the customer experience.

Creating Memorable Experiences: Big Chicken emphasizes fun and memorable experiences for guests and employees through events, promotions, and community engagement.

Catering to Different Generations: The company tailors loyalty programs to cater authentically to each generation's preferences.

Fostering Trust and Teamwork: Big Chicken fosters a collaborative environment, promoting teamwork and shared success.

Unlocking Time for Growth: The company empowers employees to focus on impactful activities, driving performance.

Future Vision: Josh envisions a bright future for Big Chicken, aiming to receive rave reviews from guests and ensuring strong franchisee economics.

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BOOK RECOMMENDATIONS:

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VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

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