This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Contact Center Podcasts
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in ...
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The Ultimate Podcast for Call Center, Contact Center & Customer Experience Professionals. Looking to stay ahead in the world of call centers, contact centers, and customer experience (CX)? Join industry veterans Angus Peacey and Pete Brown as they dive deep into the technology supply and buy chain that powers customer engagement and service. From CX software vendors to resellers, analysts, consultants, and end users, we uncover the real challenges, motivators, and trends shaping the industry ...
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Contact Us: Website: https://www.lfcphila.com Facebook: https://www.facebook.com/lfcphila Youtube: http://www.youtube.com/c/LFCPhila Donate: https://www.lfcphila.com/donate
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Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io. On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more. If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and ...
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Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where p ...
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🎙️ Set Lusting Bruce is more than a podcast—it's a celebration of connection through the music of Bruce Springsteen. Hosted by longtime contact center leader and community builder Jesse Jackson, each episode invites fans from all walks of life to share their personal stories, favorite lyrics, and the moments where Bruce’s music met them right where they were. Whether you're a die-hard E Street devotee or someone who just discovered Thunder Road, this show is your backstage pass to heartfelt ...
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On our show we discuss contact center services (CCaaS) and the companies, technologies, processes and people that impact the customer's experience with your contact center agents and your brand.
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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
56k
785
Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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The only show where we forget about the hype! "AI into ROI" is the definitive guide for business executives who want to leverage Artificial Intelligence to reduce costs, increase margins, scale and create real competitive advantage. Hosted by Rolando, by 2027 he'll complete his doctorate degree in AI with an University from Michigan, his education in AI also includes a postgraduate from an University from Texas, 2 certificates from MIT and 1 from IBM; he's a seasoned IT professional with 14+ ...
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Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
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Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.
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A brief daily summary of what is important in information security. The podcast is published every weekday and designed to get you ready for the day with a brief, usually 5 minutes long summary of current network security related events. The content is late breaking, educational and based on listener input as well as on input received by the SANS Internet Storm Center. You may submit questions and comments via our contact form at https://isc.sans.edu/contact.html .
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Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
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Join Sunshine, BigCat and Stardust as they discuss all things centered around sports! CONTACT US: [email protected]
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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CX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces: How do you transform customer support from a cost center into a growth engine? What does AI actually mean for CX jobs and systems? How can BPO ...
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Welcome to LFG with JJ. On this podcast, you'll learn how to level up your CX game by navigating CX and AI technologies from Juan Jaysingh, the CEO of Zingtree, the AI-powered Customer Experience platform providing solutions that turn every human into an expert. 700+ companies across 54 countries trust our solutions to boost their contact center proficiency, enable their customers to self-help, improve their internal processes, and more with Zingtree.
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The podcast dedicated to developing and encouraging spiritual leaders for the Kingdom. The podcast is produced by the Center for Excellence in Spiritual Leadership at Freed-Hardeman University. Contact Josh Ketchum at [email protected] with questions or feedback.
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With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to dro ...
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Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...
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Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larg ...
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This is the Product Management Leaders Podcast, in which you hear from some of the top PM leaders about their real-world strategies and tactics for building world-class products. It’s sponsored by Voximplant, the leading serverless communications platform and no-code drag and drop contact center solution. Voximplant enables product leaders and developers to integrate communications into their products such as embedding voice, video, SMS, in-app chat, and natural language processing and it en ...
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4
The Byron Center PRC Evangelism Podcast
Byron Center Protestant Reformed Church Evangelism Committee
011
We are members of Byron Protestant Reformed Church. Our goal is to spread God’s word throughout the world, and onto the broader podcast community. Each episode will have a unique theme. This will include episodes on topics of discussion, interviews, book reviews, and other topics our listeners are interested in hearing about. Contact: [email protected]
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Ashish Sinha, in conversation with thought leaders from business and product space. Expect candid conversations and notes from him on startups, life and everything in-between.
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The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
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This is the best Podcast to get started with English for Call Centers and Customer Service for students of English as a Second Language. Practice your listening and speaking. Learn Call Center Soft Skills and Vocabulary. Learn Customer Service skills: Empathy, Troubleshooting Soft Skills and others. Practice active listening, Call center Role plays, empathy scripts, sales role plays, grammar and vocabulary. Join our live training sessions for $175 USD dollars with materials and call center c ...
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Cognitive and emotional biases can have a big impact on your financial life. Each episode of Financial Decoder looks closely at one financial decision--and the biases that might cloud your judgment and cost you money. Host Mark Riepe, head of the Schwab Center for Financial Research, decodes the behavioral and psychological factors at play and shares strategies designed to improve the way you approach financial crossroads. Other experts join Mark to provide their unique perspective on behavi ...
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Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globa ...
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Join us for 25 minutes of powerful prayer and inspiration to start your day! To join us live please dial (530) 881-1400 and enter code 624102# Monday-Friday at 7AM EST. Please contact us at 770-807-HOPE!
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The Faith-Focused Launch Podcast with Marsha M. Tate | For Christian Mompreneurs Ready to Launch
Marsha M. Tate | Business Strategist | Christian Mompreneur Coach
13
The Faith-Focused Launch with Marsha Tate is the go-to podcast for Christian mompreneurs ready to stop second-guessing and start building. Hosted by Marsha Tate—Kingdom business strategist, mom of five, and your personal hype-woman in Christ—each episode delivers scripture, real talk, and practical strategy to help you trust God, trust yourself, and trust the process. No fluff. No hustle. Just bold, Bible-backed business with Jesus at the center. Contact: [email protected]
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Properly practiced, digital transformation should lead to happier, faster, smarter and safer employees and customers. Welcome to Experience Threading: The Podcast where we discuss human-centered, outcome focused digital transformation. If you’ve ever wondered, “How can we make it easier for people to get their work done? How can I move to the cloud, and then stay in the cloud? What’s the best way to handle risk in this work-anywhere world?” we invite you to listen in for the tools, technique ...
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Welcome to Powerful Peace Podcast, where I, Katie Bryan, take you through the gritty, raw journey of overcoming abuse, trauma, and darkness. I’ve been where you are—broken, lost, and trapped in the pain of my past. But I found a way out, and it was through Jesus Christ. Now, I’m here to share my story, the hard lessons I’ve learned, and the blueprint that led me to peace, healing, and a life transformed. This podcast isn’t about sugarcoating the truth—it’s about getting real. I’ll share my j ...
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The Rising Above Podcast serves as a dedicated platform, amplifying the voices of individuals who often go unheard. Hosted by David Hess, the podcast provides a space for him to openly share his personal journey of triumph over the challenges of the foster care system and the pervasive abuse he faced. David firmly believes that one’s circumstances should not permanently define their identity. Located in Lansing, Michigan, the heart of the Great Lakes State, the Rising Above Podcast welcomes ...
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Daily interviews with people from all walks of life. See the real heroes of life take center stage. I’ve come in contact with interesting people all over. They’re all worth hearing about! #strokesurvivor #interviews Support this podcast: https://podcasters.spotify.com/pod/show/dale613/support
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SeaVoice podcast, including news, e-books and stories. Powered by Firstory Hosting
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Hire YourGoodCall to get the best virtual assistant services to answer all your business calls. Our agents provide American quality telemarketing and customer support services. Contact now.!
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HOLD — The Suffering Economy of Customer Service
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Amas Tenumah explains why customer service is not "broken" but intentionally designed to fail. Drawing on decades inside contact centers, historical research, and real corporate incentives, he argues that long waits, deflection, and automation-first strategies are features—not bugs. The conversation dismantles common CX myths, challenges executive …
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Beyond the Numbers: How Data Reliability Transforms Business | Episode 65
21:46
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Marcia Daniel, Chief Client Officer at Ferrilli, explains why reliable data is the backbone of customer experience and growth. She connects NPS, CSAT, and help desk insights to business outcomes leaders can trust. Marcia shows how consistency and cybersecurity protect brand credibility and donor confidence. She closes with a blueprint for turning d…
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From AI Chaos to Customer Confidence: Building Virtual Agents That Actually Work
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Guest: Adam Fenwick, SVP Global Alliances, Boost.ai Topic: Conversational AI in contact centers Focus: Strategy, design, regulation, and scale Audience: CX leaders, contact center executives, IT and digital leaders Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.…
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Dear Santa: Here is the AI Contact Center Tools We Actually Want!
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Send us a text This episode is my AI Christmas wish list for CCaaS. Not toys. Not buzzwords. The real AI tools contact centers should already have but don’t. Everyone is focused on making AI talk to customers. That’s missing the point. AI in CX isn’t supposed to just talk. It’s supposed to run the contact center. I break down the biggest opportunit…
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Breaking Down Barriers to Managing Agent Lifecycles in Contact Centers
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11:28
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Join UC Today's Kristian McCann as he sits down with Quang Le, Product Manager at Kurmi, to explore the evolving challenges and innovative solutions in managing agent life cycles within contact centers. With organizations facing increasing complexity from seasonal spikes, platform fragmentation, and the demands of distributed teams, the realities o…
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The Future of Contact Centers: AI, Human Leadership & the Next Decade of CX
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Send us a text What does the next decade of contact centers look like? In this episode of CX Roundtable, host Sarah Caminiti is joined by two global leaders in the customer experience industry — Brad Cleveland and Luke Jamieson — to break down the five major shifts transforming contact centers today. From AI-driven workflows to the rise of human-in…
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Catching Up with Tammy Collier - From Jersey to Denver and Bruce Springsteen Adventures
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Jesse Jackson welcomes back fan-favorite guest Tammy Collier. The episode is a delightful catch-up session. Tammy shares her significant life changes, including moving from Jersey to Denver, and reminisces about her Bruce Springsteen fandom journey since discovering him during the 'Born in the USA' tour. The duo delves deep into memorable concerts,…
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SANS Stormcast Tuesday, January 6th, 2026: IPKVM Risks; Tailsnitch; Net-SNMP Vuln; (#)
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SANS Stormcast Tuesday, January 6th, 2026: IPKVM Risks; Tailsnitch; Net-SNMP Vuln; Risks of OOB Access via IP KVM Devices Recently, cheap IP KVMs have become popular. But their deployment needs to be secured. https://isc.sans.edu/diary/Risks%20of%20OOB%20Access%20via%20IP%20KVM%20Devices/32598 Tailsnitch Tailsnitch is a tool to review your Tailscal…
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Choosing Communication Tech for Industrial Environments for Today and Tomorrow
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Kristian McCann sits down with Ryan Zoehner, CEO at Algo Communication Products, and Ariel Posvolsky, Director of Customer Success Engineering at Algo, to unpack how manufacturers can finally bring their industrial floors into the unified communications era. Modern factories run 24/7, but many still rely on paging systems installed before the inter…
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#793: PAN Communications CMO Mark Nardone on 2026 predictions and staying ahead of GEO
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What if the foundation of your digital strategy, your corporate website, is becoming less important than the conversations happening about your brand in places you don't control? Agility requires a fundamental shift in mindset, moving beyond just broadcasting your message on owned channels to actively shaping the narrative across an entire ecosyste…
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SANS Stormcast Monday, January 5th, 2026: MongoBleed/React2Shell Recap; Crypto Scams; DNS Stats; Old Fortinet Vulns (#)
6:57
6:57
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SANS Stormcast Monday, January 5th, 2026: MongoBleed/React2Shell Recap; Crypto Scams; DNS Stats; Old Fortinet Vulns Cryptocurrency Scam Emails and Web Pages As We Enter 2026 Scam emails are directing victims to confidence scams attempting to steal cryptocurrencies. https://isc.sans.edu/diary/Cryptocurrency%20Scam%20Emails%20and%20Web%20Pages%20As%2…
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#792: Replay: Increasing speed to insights with Sid Banerjee, Medallia
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As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards? Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instant…
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In this episode Sunshine, BigCat, and The Jake'd Potato reveal that all 3 of them have won a fantasy championship this year. Maxx Crosby is unhappy about being shut down. Denzel Ward destroys the Steelers. The Patriots clinch the AFC East. The Bucs and Panthers both lose to setup a week 18 showdown for the illustrious NFC South title. Josh Allen sh…
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Reflecting on 2025: Bruce Springsteen's Musical Journey and Highlights
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In the final episode of the year, join us as we reflect on Bruce Springsteen's significant moments throughout 2025. With insights from Joyce, Caroline, and Shawn, we discuss everything from the release of Tracks 2 and the impactful Land of Hope and Dreams tour to the Nebraska expanded edition and the new biopic. We also touch upon heartfelt tribute…
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#791: Replay: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world
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As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! What if bankruptcy, a global financial crisis, and other hurdles along the way aren’t the end of your brand, but instead a way to help you define what it truly is? Agility requires a willingness to experiment and adapt, not just in your technolo…
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Exploring Bruce's Music and its Spiritual Connections with Denise Green
48:36
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In this episode, host Jesse Jackson speaks with Denise Green, a dedicated Bruce Springsteen fan and scholar. Denise discusses her recent presentation on how Springsteen's songs can be seen as modern Christian hymns. She shares her personal journey with Springsteen's music, including how pivotal tracks provided comfort during difficult times. The co…
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Humans win, and bots assist. A return to real human connections, contact centers being designed for people first and bot second, and customers increasingly opting out of those AI loops that go round in circles. Jon Zoltie talk through top five predictions for 2026 in the contact center environment: the option to speak to a human at every step rathe…
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Alex Markham - Nebraska: Insights, Memories, and Reflections
49:50
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Return guest Alex Markham and I discusses Alex's extensive writing portfolio. The conversation dives deep into the Nebraska Box Set, its historical significance, and the creative process behind it. They also analyze the new film about Springsteen, comparing it to other artist biopics, and discuss the love interest subplot, Stephen Graham's performa…
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#790: Replay: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix
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As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we’re going to talk about how AI-driven personalization allows retailers to move beyond…
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SANS Stormcast Sunday, December 28th, 2025: MongoDB Unauthenticated Memory Leak CVE-2025-14847 (#)
5:51
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SANS Stormcast Sunday, December 28th, 2025: MongoDB Unauthenticated Memory Leak CVE-2025-14847 MongoDB Unauthenticated Attacker Sensitive Memory Leak CVE-2025-14847 Over the Christmas holiday, MongoDB patched a sensitive memory leak vulnerability that is now actively being exploited https://www.mongodb.com/community/forums/t/important-mongodb-patch…
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David Sloan Talks Bruce, Pageantry, and Podcasting
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Join host Jesse Jackson in this episode as he welcomes his new friend David Sloan from the Pantheon Podcast family. David shares his lifelong journey as a Bruce Springsteen fan, from discovering Bruce in 1984 and waiting overnight for concert tickets to attending multiple shows. The discussion also dives into David's podcast 'What Difference Does I…
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#789: Replay: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo
25:02
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As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! Customer lifetime value is a critical KPI, but with customer acquisition costs rapidly rising, what can brands do to successfully build long-term value for the business? Agility requires seeing past vanity metrics to the durable value hidden in …
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Tune in to my 2025 Christmas message as we celebrate music, community, and the stories that bind us. 🌟❤️ #PodcastFamily #MusicJoy #HolidaySeason2025" Learn more about your ad choices. Visit megaphone.fm/adchoicesBy Jesse Jackson
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128: Concussions Aren't Real? (Week 16)
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Sunshine, BigCat, and The Vanilla Gorilla wish you the happiest of holidays. Is Puka Nacua turning into Antonio Brown? DK Metcalf takes a swipe at a Lions fan. The Seahawks are victorious in a nail-biter on Thursday. Chicago wins a thriller against the Packers. Philip Rivers looked great in a loss to the 49ers. Week 17 preview. BCOTW. CONTACT US: S…
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#788: Year-end review with Greg Kihlström, The Agile Brand
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In this episode I’m going to do something a little different. As we wind down for the year, we’re going to be running some of our favorites from 2025 until the new year begins. Let’s take a look back at some of the overall themes discussed and point out a few highlights for me. I won’t be able to highlight everything of course but I found 5 themes …
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Ep. 11 - Nick and Arthur Kleyn - Reformed Outreach in Tasmania
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By Byron Center Protestant Reformed Church Evangelism Committee
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AI into ROI: cutting costs and boosting profits with AI... but without the hype
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‘AI into ROI’ is the definitive guide for business executives who want to leverage Artificial Intelligence to reduce costs, increase margins, scale and create real competitive advantage. Hosted by Rolando, by 2027 he'll complete his doctorate degree in AI with an University from Michigan, his education in AI also includes a postgraduate from an Uni…
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Deep Dive into Bruce Springsteen's 'Nebraska' Era with Michael Cubeiro
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Join host Jesse Jackson as he welcomes back Michael, a retired NYC sanitation worker, to discuss Bruce Springsteen's music and the impact of the movie 'Deliver Me From Nowhere.' Michael shares his unique experiences working in security at Madison Square Garden and City Field, his journey with a spinal fusion, and efforts to secure disability benefi…
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Celebrating the Spirit of Bruce Springsteen with Michael Cubeiro
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In this episode Jesse Jackson and guest Michael Cubeiro. Michael shares his lifelong fandom of Bruce Springsteen, his experience attending numerous concerts, and his passion for live music. He discusses the impact of community and storytelling in the Springsteen fandom, delves into his involvement in promoting emerging musicians like Jake Thistle, …
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#787: Tray.ai's Stephen Stouffer on AI adoption and why marketers should care about the integration layer
25:56
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Why are so many companies spending billions on AI, only to see their most ambitious projects stall out before they ever impact the customer experience? Agility requires more than just a fast-moving marketing team. It requires the foundational ability to connect disparate systems and data sources, allowing new technologies like AI to be implemented …
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SANS Stormcast Monday, December 22nd, 2025: TLS Callbacks; FreeBSD RCE; NIST Time Server Issues (#)
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SANS Stormcast Monday, December 22nd, 2025: TLS Callbacks; FreeBSD RCE; NIST Time Server Issues DLLs & TLS Callbacks As a follow-up to last week's diary about DLL Entrypoints, Didier is looking at TLS ("Thread Local Storage") and how it can be abused. https://isc.sans.edu/diary/DLLs%20%26%20TLS%20Callbacks/32580 FreeBSD Remote code execution via ND…
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A Fan's Journey: Nigel Bigg's Stories and Reflections
50:20
50:20
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Join host Jesse Jackson as he chats with Nigel, a retired physiotherapist from Newcastle, England, and a devoted Bruce Springsteen fan. Nigel shares his personal history with Springsteen's music, recounts memorable concert experiences across the UK and Europe, and discusses the impact of Springsteen's songs on his life. The conversation covers ever…
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"Bruce and the Boys: Music Through Generations with John DeSantis"
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Join host Jesse Jackson as he welcomes new friend John from New Jersey in this episode focused on Bruce Springsteen, his music, and the strong connection among his fans. John shares his personal background, memories of growing up in New Jersey near Bruce’s former residence, and his lifelong love for Springsteen’s music. He discusses his introductio…
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Welcome to Series 2, Episode 6! Angus and Pete explore the dreaded Change Freeze, a vital IT strategy often implemented during peak periods like Christmas. The discussion was prompted by a listener who had a travel nightmare due to a systems upgrade that went wrong during the busiest time of the year. The hosts delve into what the freeze is, why it…
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#786: Thrad CEO Andrea Tortella on advertising in your conversational AI
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What if the most valuable part of your next conversation with an AI wasn't the answer it gave, but the ad it served? Agility requires more than just adopting new platforms; it demands a complete re-imagination of how brands provide value within them. It challenges us to move from interruption to integration, ensuring our presence is not only seen b…
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SANS Stormcast Friday, December 19th, 2025: Less Vulnerabie Devices; Critical OneView Vulnerablity; Trufflehog finds JWTs (#)
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SANS Stormcast Friday, December 19th, 2025: Less Vulnerabie Devices; Critical OneView Vulnerablity; Trufflehog finds JWTs Positive trends related to public IP range from the year 2025 Fewer ICS systems, as well as fewer systems with outdated SSL versions, are exposed to the internet than before. The trend isn't quite clean for ISC, but SSL2 and SSL…
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