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Content provided by Josh Huff, Melissa Huff, and Tommy Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Huff, Melissa Huff, and Tommy Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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When AI Isn't the Answer

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Manage episode 481664721 series 3294397
Content provided by Josh Huff, Melissa Huff, and Tommy Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Huff, Melissa Huff, and Tommy Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

AI is transforming the self-storage industry—from smarter security cameras and chatbots to automated rate comparisons and call evaluations. But how much is too much? In this episode, we take a balanced look at the role of artificial intelligence in storage operations and explore where it helps—and where it may be hurting more than helping.

We discuss this balance regarding:

  • Where AI Works Well – Data-driven tasks like rate comparison, call scoring, and tech enhancements (security, chatbots, drones)
  • Where AI Falls Short – Creative work like content writing, marketing voice, and brainstorming where human insight is still essential
  • AI and Customer Experience – The risk of losing personal touch when AI replaces too much of your team’s interaction
  • Practical Use Cases – Evaluating vendors, optimizing marketing campaigns, and using AI to improve—not replace—your systems
  • How to Avoid Overuse – Guidelines for keeping your business human-centered while still embracing new tools

Use AI strategically, not automatically. People still matter most in self storage success.

Hosts: Josh Huff & Melissa Huff

Produced by Lighthouse Storage Solutions

  continue reading

139 episodes

Artwork
iconShare
 
Manage episode 481664721 series 3294397
Content provided by Josh Huff, Melissa Huff, and Tommy Nguyen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Josh Huff, Melissa Huff, and Tommy Nguyen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

AI is transforming the self-storage industry—from smarter security cameras and chatbots to automated rate comparisons and call evaluations. But how much is too much? In this episode, we take a balanced look at the role of artificial intelligence in storage operations and explore where it helps—and where it may be hurting more than helping.

We discuss this balance regarding:

  • Where AI Works Well – Data-driven tasks like rate comparison, call scoring, and tech enhancements (security, chatbots, drones)
  • Where AI Falls Short – Creative work like content writing, marketing voice, and brainstorming where human insight is still essential
  • AI and Customer Experience – The risk of losing personal touch when AI replaces too much of your team’s interaction
  • Practical Use Cases – Evaluating vendors, optimizing marketing campaigns, and using AI to improve—not replace—your systems
  • How to Avoid Overuse – Guidelines for keeping your business human-centered while still embracing new tools

Use AI strategically, not automatically. People still matter most in self storage success.

Hosts: Josh Huff & Melissa Huff

Produced by Lighthouse Storage Solutions

  continue reading

139 episodes

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