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Gabfocus Self Storage Podcast

Melissa Huff, Josh Huff, Tommy Nguyen

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Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa ...
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Hosted by Actor/Writer/former YOLK Editor-in-Chief Larry Tazuma and Producer/Casting Director Sommer Nguyen. Created by the founding members of YOLK Magazine, originally started in 1994 by Tommy Tam, Amy Tu Stevenson and Tin Yen. The YOLK mission is to showcase Asian advancement & their allies in the Arts, Entertainment, etc. outside the traditional career paths taken by Asians & honoring the traditional careers that sustains the economy for decades
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Mixing a cocktail of philosophy, theology, and spirituality. We're a pastor and a philosopher who have discovered that sometimes pastors need philosophy, and sometimes philosophers need pastors. We tackle topics and interview guests that straddle the divide between our interests. Who we are: Randy Knie (Co-Host) - Randy is the founding and Lead Pastor of Brew City Church in Milwaukee, WI. Randy loves his family, the Church, cooking, and the sound of his own voice. He drinks boring pilsners. ...
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Alan Pao is the CEO of TUNNEL POST the Santa Monica based full service post-production company. Having guided over a couple hundred films through various phases of the post-production process, Alan has become one of the foremost experts in the post industry. Over the last decade, Alan has also produced and executive produced over 200 feature films …
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We talk a lot about amenities in self storage—security cameras, clean units, keypads, gates—but what about you? The manager is one of the most important amenities at a facility, and often one of the most under emphasized. Appearance, attitude, and professionalism can either enhance or hurt your facility’s image. What you wear and what you support d…
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Olivia Cheng is a dynamic actress and activist born in Edmonton, Alberta to working class, Cantonese-speaking immigrant parents. It was they who helped co-found the Edmonton Chinese Bilingual Education Association's Mandarin program within the city's public school system to which Olivia credits for her ability to speak Mandarin and instilling in he…
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AI is transforming the self-storage industry—from smarter security cameras and chatbots to automated rate comparisons and call evaluations. But how much is too much? In this episode, we take a balanced look at the role of artificial intelligence in storage operations and explore where it helps—and where it may be hurting more than helping. We discu…
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Film debuts May 13 on VOD, and will be in limited theaters tba! Thank you to Pender PR, and the Lucky Star cast and crew for making such a meaningful, universally relatable film. We look forward to seeing a GILLIAN McKERCHER film at https://www.kinosum.com/ and @kinosum . TERRY CHEN and OLIVIA CHENG are known by their numerous television and films.…
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Text us your questions! Pope Francis, a man who inspired even many Protestants and non-Christians with his refreshingly prophetic voice, has died. The process to select his successor is ongoing as we release this. To help us understand what's happening, as well as its historical significance, we're talking with our friend and returning guest Shaun …
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In this special on-location episode from Boerne, TX, we're joined by the team from On the Move—Jim, Sherry, CJ, and Stacie—to unpack their biggest takeaways from the Inside Self-Storage World Expo, the industry's largest event. From expert-led education sessions to lively vendor conversations, this episode dives into: Why Good Questions Matter – Ho…
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OG YOLK welcomes GILBERT CHEAH served as Associate Publisher of A Magazine for 7 years. In fact, when Larry Tazuma was Editor of Yolk Magazine, they met in Hawaii at the 1995 Asian American Journalists Association convention, and (according to Gilbert) even took pictures together with several other A Magazine staff. In this holiday season episode r…
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Text us your questions! Matthew Vines is here to discuss the revised and expanded edition of his influential book God and the Gay Christian, marking eleven years since its initial release. The book sent shockwaves through evangelical Christianity and remains a powerful and compelling case for an affirming reading of the Bible for those who want to …
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In this quarterly Legal Chat, self storage attorneys Scott Zucker and Carlos Kaslow tackle the toughest legal challenges operators face in 2025. From military tenants and bankruptcy stays to lean sale objections and law enforcement searches, this conversation dives deep into the real-world scenarios that take storage owners out of the office and in…
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We have our 41st episode. Welcome, our Opera Singers The Verdi Chorus concert this April 26-27!**note: I meant 5th amendment. . . and we had to rush this interview for the space time restrictions, apologies for the urgency! Renowned Filipino baritone ROBERTO PERLAS GOMEZ, is one of the featured guest Soloists this Spring for the Verdi Chorus. He ma…
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We welcome George Hirose is a New York City based Japanese-American photographer. He was born in the Bronx, and teaches at Pratt Institute. In 2013, his project to capture all 39 of the East Villagegardens was covered by the New York Times. His photos were always taken at night. In 2008 he published an art book called Blue Nights. https://www.georg…
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Bobo Le & Jeremy Hoffman- The Vancouver natives gets a breakout role in Andrew Ahn’s refreshing reimaging the 1993 romantic comedy. For BoBo, her big screen debut after small parts in series like The Flash and Legends of Tomorrow. Le plays opposite Saturday Night Live’s Bowen Yang in the Vancouver-shot film and has a great rapport with the actor as…
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ALFRED HSING is an American Actor, Producer, Director, Martial Artist, and Stuntman/Coordinator. After over a decade of intensive training in both America and China, Hsing won the first American gold medal in wushu taolu history at the 2009 World Wushu Championships held in Canada. He has been a Stuntman in many films with Jet Li, Donnie Yen, and J…
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What separates the good from the truly great in self-storage management? In this episode, Melissa and Tommy are joined by Mark Green from The Jenkins Organization to explore what top-performing managers do differently—and how their daily habits, communication, and customer care lead to higher occupancy and better results. Together, they dive into k…
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Quan Phung - Media executive, Television Producer and Consultant with more than 25 years in the global scripted television business, working at industry leading studios and platforms (Fox, NBC), independent production companies (Topic Studios/First Look Media, Bluegrass Films) and start-up ventures (Slingshot Global Media). Now at MIQUAN Prods. Tha…
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Text us your questions! This is a conversation we've been avoiding: how are we doing now that Donald Trump is president again? As we had a break between interviews, we decided to try to unpack how we're feeling, what we're doing, what we've learned about ourselves, and what we're worried and hopeful about. This is an unusually impromptu and unpolis…
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What does it take to truly master self-storage management? In this episode, we give a preview of our upcoming session at the Inside Self-Storage World Expo on Friday morning, where they’ll break down the essential skills every great manager and owner needs to succeed. We will expand on these four core areas: ✅ Managing Yourself – Building disciplin…
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We are delighted to have MAYUMI YOSHIDA for this episode because she is a talented moving machine of creative energy. You can find her works on Vimeo: Akashi, Tokyo Lovers and her poignant music video for Singer Amanda Sum with stars like Tzi Ma and Olivia Cheng in it. Mayumi is more than just mult-hyphenate, she resided in many countries and her j…
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So, you’ve got the land and a feasibility study in hand—now what? In this episode, we walk through the critical next steps before breaking ground on a new self-storage facility. From layout decisions to customer flow to operational planning, this conversation is packed with practical advice for developers and future owners. Topics covered include: …
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Text us your questions! This is a re-release of an episode from our second season when we spoke with philosopher C Thi Nguyen. We think it bears re-listening in our current moment. ===== What happens when we seek simple answers in a complex world? Philosopher C Thi Nguyen takes us into the machinery of belief, understanding, and value formation, ex…
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Fresh off the Self Storage Association (SSA) Spring Conference & Expo in Orlando, we break down key legislative updates and share our top takeaways from the event. New and Pending Legislation – Updates on non-monetary defaults, unsigned leases, and the push to remove outdated newspaper advertising requirements Why Industry Self-Regulation Matters –…
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Five years ago, Gabfest kicked off the Gabfocus webinar series to bring expert insights and real-world strategies to the self-storage industry. Now, in our 70th webinar episode, we’re diving into one of the most important topics for storage operators: How to Dominate Your Local Market. In this special episode, Tommy and Melissa sit down with indust…
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We welcome our YOLK guests: ALI SHER and BILL DEVLIN! They produce their live comedy shows and bring other renown Comedians to their shows. Comedians are a tight group of friends that support each other through decades of controversy and tragedy, providing laughter for everyone, even the hecklers! BILL DEVLIN - Stand Up Comedian, Actor, Writer, Pro…
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EWP will present the Los Angeles premiere of Lauren Yee’s Cambodian Rock Band, featuring music from Dengue Fever—the LA band that inspired the play after Yee attended one of their Long Beach concerts. This poignant new classic of the American theater canon has taken the country by storm, and EWP is proud to be the first to bring this production to …
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Text us your questions! What happens when the foundation of your identity crumbles beneath you? When the lens through which you understood the world no longer works? Psychologist Dr. Daryl Van Tongeren joins us to explore this profound transition that one-fifth of Americans have experienced—leaving religion behind. Drawing from eight years of groun…
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1st known from 21 Jump Street as “Officer Ioki” and brought the first cop series bromance with his 2 colleagues. DUSTIN NGUYEN is now the Lead, “Tay”, in a brilliant, award winning and critically acclaimed film The Accidental Getaway Driver directed by talented Sing J. Lee. Story of an elderly Vietnamese cab driver, during a routine pickup, is take…
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With so many self-storage management software options available, how do you choose the right one for your facility? We unpack the key features and must-haves for 2025, helping you navigate the software landscape to find the best fit for your business. Online Rentals & Payments – How to streamline the tenant experience with electronic signatures, ID…
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Pricing your self-storage units isn’t just about setting a number and hoping for the best—it’s about staying informed and adapting to market conditions. In this episode, we break down why keeping an eye on your local competition, regional trends, and even seasonal factors is essential for optimizing your rates and specials. Topics covered include: …
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We welcome to the podcast- SALLY YEH, not to be confused by the other Actor/Singer Sally Yeh. Sally’s background in media spans from Actor, Author, Journalist, Radio and TV Host and film Producer, working with companies in China, India, Canada and the US, including MTV, Warner Bros, Universal and China Film Group. An MFA Graduate of AFI and also pr…
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Text us your questions! Tom Oord is back! This time, we're discussing his "main thing": open and relational theology. We explore what it means and its significance in reshaping our understanding of God, love, prayer, and more. Tom answers our questions graciously, and we try to convince Randy that he's wrong. How is open and relational theology dif…
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A consultant shows you the path you need to walk, but a mentor walks the path with you. In a business as nuanced and unique as self storage, enlisting a mentor can be the difference between a successful business venture and one that never makes it through lease up. As the industry evolves, new investors often face overwhelming decisions about facil…
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YOLK welcomes a one of a kind, MICHAEL MATSUDA is founder and president of the 1st Martial Arts History Museum in the U.S., which is located in Glendale, California. Designed by the artists of #Disney, #Dreamworks and The Simpsons, it is filled with culture, history, tradition and more. They hold events, seminars, tour visits and movie screenings. …
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In this rebroadcast of our February 20, 2025 webinar, John Chang from Marcus & Millichap provides an in-depth analysis of the self-storage industry's economic landscape in 2025. With inflation stabilizing, interest rates remaining high, and occupancy trends shifting, John breaks down key market forces shaping the industry and what operators should …
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Text us your questions! This episode explores the complexities of spiritual evolution and its impact on marriages and relationships. Our friend Keri Ladouceur shares her wisdom, and we discuss stories of navigating changing faith and the strain it can place on intimate partnerships. We cover how questioning beliefs impacts relationships, emotional …
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Self-storage isn’t just for life transitions anymore—more and more small business owners, gig workers, and entrepreneurs are using storage units to run and grow their businesses. From Etsy sellers and antique dealers to pharmaceutical reps and lawn care companies, these customers have unique needs and can be some of the longest-staying tenants. In …
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Welcome to a special episode of OG YOLK GenerAsian Next, the MING NA WEN episode! Albeit shorter than our usual session, we are grateful for her time. Her streaming work in the Disney Star Wars family, her Marvel family, Mulan film, Joy Luck Club film and upcoming film, Karate Kid: Legends! Thank you to APA Summit and McDonalds for sharing her time…
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Today we dive into figuring out your self storage story- the characters, the plot, and the target audience. It's only after those pieces are in place that an effective story can be told, and your business is no different. But that's only half of the journey. Once you've figured out your story, you have to tell it, and often words just aren't enough…
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YOLK welcomes this year’s Grammy nominated musician and another person named Chung as our guest! Coincidence? Yes, and ppl always thinks he’s Filipino but he’s not. Please meet, past Latin Grammy winner DALE EDWARD CHUNG, a Film, Theater, TV & VO Actor. He is also a Director, Producer, Singer, & Musician. He starred in the SAG Award winning film, "…
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Text us your questions! Faith deconstruction has become a defining trend in American Christianity, and disagreement persists about what’s driving it. In this episode, we talk with Scot McKnight and Tommy Preson Phillips about their book Invisible Jesus, which considers why so many Christians are critically re-examining their faith. Rather than trea…
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We're back for part 2 of the self storage SEO discussion that began on last week's episode. There were so many unanswered questions that needed a response: What if you have multiple locations? Do you use 1 website, 1 Google Profile? How do you get in the Map Pack if your not already? Should my website list every single chain restaurant near my faci…
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We are happy to have 1 of our own, he was one of the YOLK Editors and Writers., and now look where he is now! Philip W. Chung has written and produced for theatre, film and television. He was the Co-founder/Artistic Director of the Asian American theatre company Lodestone Theatre Ensemble[1] and is the current creative director for director Justin …
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What is SEO, why does it matter, and how does it work for self-storage specifically? Today we tackle search engine optimization basics and discuss the impacts of the REITs, AI, and changes to expect in the coming year. Do you need to still be on page 1 of Google? What metrics should you pay attention to? Who and how do you target your ideal custome…
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Hi We welcome Walter Nishinaka, a taiko player and Podcaster from Los Angeles. He started Little Tokyo Talks to create opportunities to listen to the stories of the locals of Nikkei America. A yonsei (fourth generation) Japanese American born and raised in Los Angeles, Walter also is a third-degree black belt in karate. He loves food, Little Tokyo,…
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Text us your questions! This is one of our favorite interviews we've ever done. Nicholas Ma (son of famed cellist Yo-Yo Ma) is a filmmaker best known for producing the 2018 documentary Won't You Be My Neighbor? about Fred Rogers. We speak with him about his latest documentary Leap of Faith, which follows a group of Christian pastors from diverse so…
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When is the last time you looked through your self storage operations manual, assuming you have one in place? Is it still fully applicable and relevant? Are you using it to train new employees or is it so out of date it just collects dust on the shelf? Today we talk best practices for optimizing your operations manual. These documents should be reg…
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Text us your questions! This is a re-release of an episode from our first season: our first conversation with Kristin Kobes Du Mez, which happened to fall just after January 6, 2021. It seems fitting to revisit it now. ===== In this episode, we chat with Kristin Kobes Du Mez about her book that's been making waves and is brilliantly titled Jesus an…
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A new year is here and change is in the wind! Is it time to get into TikTok? Do you need to pivot to AI search? Maybe a billboard strategy or having a manager available 24/7 is what you need. As more and more options for doing self storage become available, what do you need to be doing as a business owner or operator? As with most things, the more …
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Legend among legends: One of the most celebrated photographers in Singapore and Asia, RUSSEL WONG. A native Singaporean, he reminds us his name is with one “l”. He was the first Singaporean to break into the notoriously difficult Hollywood movie industry and has worked with famous celebrities, including Joan Chen, Isabella Rossellini, Oliver Stone,…
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Welcome to Episode 4 of Legal Chat. This virtual "Power Hour" covers a variety of topics and questions sent in from self storage owners and operators around the country. Today it's all about costs, data protection, and un-signed leases. Is it okay to pass along costs to your tenants? How long should you hold on to your tenants information once they…
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