Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa ...
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Josh Huff Podcasts
There are many things we hear from the Word of God, whether in a sermon, a song, or regular conversation. But what about those less comfortable topics? What does the Bible say about divorce, pornography, what should or should not happen in worship, modern warfare, the election, profanity, alcohol, masculinity, or a host of other things that don't normally come up around the Sunday lunch table? Jeremiah's Well covers these topics; the ones that people should be, but maybe aren't, talking abou ...
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“Research Ethics Reimagined” is a podcast created by Public Responsibility in Medicine and Research (PRIM&R), hosted by Ivy R. Tillman, PRIM&R's executive director. Here, we talk with scientists, researchers, bioethicists and some of the leading minds exploring new frontiers of science. This season, we are going examine research ethics in the 21st century -- and learn why it matters to you.
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Agency Business is a podcast about ad agencies, from media industry analysts Brian Wieser and Olivia Morley. In our interviews with agency CEOs and industry experts, we explain the week's agency news and provide the context you need to navigate the business. Check it out on Spotify, Apple or wherever you get your podcasts.
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#48: Independent at scale: the Tombras playbook with Dooley Tombras
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42:00Welcome to Agency Business. This week, Olivia and Brian talk with Tombras president Dooley Tombras, who leads one of the industry’s few scaled, family-owned independent agencies. Dooley explains why Tombras built its full-service model by zigging against industry convention, how independence enables long-term investment in AI and first-party data, …
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Building Trust Through Innovation With Lisa Chuba, Alison Pohl, and Leah Huff
33:55
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33:55In this episode of PRIM&R's podcast, "Research Ethics Reimagined," we celebrate PRIMR25 Award recipients Lisa Chuba and Alison Pohl from UConn Health, along with the first-ever Outstanding Student Poster Award recipient, Leah Huff, from the University of Virginia. Chuba and Pohl discuss transforming their IACUC's relationship with researchers from …
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#47: Fixing agency productivity in the age of AI, with Michael Farmer
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43:37Welcome to Agency Business. This week, Olivia and Brian sit down with consultant and author Michael Farmer, who has spent three decades diagnosing the economic pressures inside agencies. Farmer explains why agencies still struggle to measure work, how rework distorts staffing needs, and how digital and social accelerated the long-running pattern of…
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#46: Why confidence is a KPI for independent agencies, with Indie Agency News founder Doug Zanger
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28:05Welcome to Agency Business. This week, Olivia and Brian record in person for the first time with Doug Zanger, founder of Indie Agency News, a growing platform built to help independent agencies increase visibility and confidence. A former radio producer and trade journalist, Doug shares how his background shaped the creation of Indie Agency News, w…
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Everyday Uses for AI in Self Storage Part 2
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35:07In this practical follow-up episode, Josh and Melissa dive deeper into real-world ways self-storage operators can use AI to improve their daily workflow, marketing, and operations. They break down: The right way to write a useful AI prompt How to use AI to build a social media calendar Using AI to analyze competitors and improve your market positio…
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#45: How Day One Agency builds trust in the age of influence, with CEO Josh Rosenberg
35:34
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35:34Welcome to Agency Business. This week, Olivia and Brian interview Josh Rosenberg, co-founder and CEO of Day One Agency, the creative shop founded 11 years ago to bridge the gap between earned media and brand storytelling. With offices in New York, Los Angeles, Chicago, and Portland, Day One works with clients including American Express, Chipotle, N…
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Trust, Translation, and the Future of Federal Research With Josh Fessel, MD, PhD
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53:44In this episode of PRIM&R's podcast, "Research Ethics Reimagined," we speak with Dr. Josh Fessel about trust in science, translational medicine, and the challenges facing federal research. Dr. Fessel is a physician scientist who most recently served as chief medical officer and director of the Office of Translational Medicine in the National Center…
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#44: How to sell or buy an independent media agency, with former Media Experts CEO Mark Sherman
17:10
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17:10Welcome to Agency Business. This week, Brian interviews Mark Sherman, founder of Media Experts, Canada's largest independent media agency prior to its sale to Interpublic. Mark provides a wide range of perspectives on independent media agencies, how to make the most of selling an agency and how to make the most of buying one, too. Subscribe to the …
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2025 Storage Legal Update with Joe Doherty
1:14:40
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1:14:40In this rebroadcast of our live webinar, attorney Joe Doherty joins Melissa Huff and Tommy Nguyen to unpack the most pressing legal topics facing self storage owners and operators in 2025. From website privacy lawsuits and predatory ADA claims to evolving lien laws and tenant disputes, this session is packed with practical legal insight. You'll lea…
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#43: Building a lasting independent agency, with Venables Bell & Partners’ Paul Venables
39:41
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39:41Welcome to Agency Business. This week, Olivia and Brian interview Paul Venables, founder and chairman of Venables Bell & Partners, the independent San Francisco agency known for its work with Audi, Chipotle, and Intel. Paul shares how “doing right by people” became both a cultural mantra and a competitive business strategy that’s guided VB&P’s deci…
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#42: Building a differentiated agency — with Robin Bonn of Co:definery
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37:04
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37:04Welcome to Agency Business. This week, Olivia and Brian interview Robin Bonn, founder of Co:definery and host of The Immortal Life of Agencies. Robin advises agency leaders on positioning, growth strategy, and differentiation to help them define what makes their business truly distinct in a changing market. Robin explains why so many agencies confu…
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Self Storage State Associations 101 - and Updates From Lighthouse
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26:40In this special episode, Melissa and Josh reflect on a big moment: being featured on the cover of Modern Storage Media's October issue! 🎉 They share what it means to be recognized and the exciting shifts happening behind the scenes at Lighthouse Storage Solutions. Melissa opens up about her recent transition away from managing a state association t…
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#41: Inside Allen & Gerritsen: Andrew Graff on leading an independent agency and creative growth
39:22
39:22
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Do you really know who's renting your storage units? In this episode, Josh and Melissa Huff dive into one of the most overlooked aspects of effective self-storage marketing: creating clear, specific buyer personas. Understanding your customers is the first step to attracting more of them—and retaining them longer. We break down how to analyze your …
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#40: Inside agency reviews, compensation models, and AI’s impact — with Rachel Huff
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40:55Welcome to Agency Business. Olivia and Brian interview Rachel Huff, founder of Victoire & Co. and a leading agency search consultant. Rachel works with CMOs and brand leaders to run agency reviews and has a clear view of what clients actually value when choosing partners. She explains how brand marketers approach agency search and compensation mode…
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Choosing the Right Management Fit with Brad North
1:07:34
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1:07:34Whether you're a hands-on owner-operator or a passive investor looking to scale, finding the right management style can make or break your self-storage success. In this episode, guest host Brad North walks us through the various management setups—from on-site managers and remote tech-driven operations to hybrid and hub-and-spoke models. We explore …
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#39: Campaign’s Luz Corona on the Rise of Indie Agencies and the Changing Trade Landscape
38:33
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38:33On this episode of Agency Business, Olivia and Brian interview Luz Corona, editor of Campaign US. Luz leads coverage of advertising agencies across the U.S., shaping how the industry understands shifts in creativity, media, and marketing. She explains how Campaign US covers the ad agency beat with depth and context, including its signature “100 day…
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AI, Trust, and the Future of Bioethics With Vardit Ravitsky, PhD
37:48
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37:48In this episode of PRIM&R's podcast, "Research Ethics Reimagined," we explore the intersection of artificial intelligence, trust, and bioethics with Dr. Vardit Ravitsky, President and CEO of the Hastings Center for Bioethics. Dr. Ravitsky discusses the rapid implementation of AI in healthcare and biomedical research, strategies for combating misinf…
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None of us would go a year between oil changes for our cars. I can't even go 6 months without descaling my Keurig. But how long has it been since you did a tune-up of your self storage facility? The word "Audit" has gotten a bad wrap over the years, but it is one of the most essential things you can do to ensure your facility runs smoothly and avoi…
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#38: How AKQA EMEA Is Evolving Under WPP Integration and AI Transformation — Geoff Northcott
28:06
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28:06This week on Agency Business, Olivia Morley and Brian Wieser speak with Geoff Northcott, CEO of AKQA in EMEA. Geoff's been there 18 years, building a career at the intersection of creativity and technology. From launching Nike+ campaigns to opening offices around the world, his path reflects AKQA’s dual commitment to craft and innovation. Now leadi…
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Remembering the Fallen - Never forget 9/11 - Never Forget Charlie Kirk
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17:16
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17:16Another generational event has happened, and it's worth taking a break from self storage to talk about. The events of yesterday, the assassination of Charlie Kirk, remind us of the last great generational tragedy from 24 years ago today. In both cases, evil individuals plotted and carried out deadly killings against people and ideals they disagreed…
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#37: How James Dale Scaled Sine Digital in Broadway and the West End
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33:06Welcome to Agency Business. This week, James Dale, CEO and founder of Sine Group and Sine Digital, joins Olivia on the show. Dale’s path into agency life was anything but conventional. A former musician whose band once played at Glastonbury and toured with Band of Horses, he saw his career collapse when streaming upended the music business and data…
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Getting a Self Storage Education (Even If You Missed the SSA Show)
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38:06
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38:06If you're like us, you didn't make it out to Vegas this year for the Self Storage Association 50th Anniversary Conference. But don't despair! We have tons of other ways to find the education, networking, and vendor updates you need to keep your business competitive. Whether it's in-person events, virtual webinars, podcasts, or papers, we share all …
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#36: From The Richards Group to Independence: Pedro Lerma’s Agency Playbook
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35:12Welcome to Agency Business. This week, Pedro Lerma, CEO and founder of LERMA/ joins us on the show. Pedro shares his unconventional career journey—from selling radio spots in Wichita Falls to spending 23 years at The Richards Group, where he built both its digital practice and its Hispanic marketing arm, Richards/Lerma. He explains how that experie…
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Human Challenge Studies With Wilbur H. Chen, MD, and Jake Eberts
55:51
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55:51In this episode of "Research Ethics Reimagined," we explore human challenge studies for shigellosis, examining their role in vaccine development and the ethical considerations surrounding intentional infection of healthy volunteers. Our guests are Dr. Wilbur H. Chen, the Frank M. Calia, MD Endowed Professor and Chief of the Division of Geographic M…
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#35: Why Mid-Size Agencies Have an Edge, With Kat Ott of Havas Chicago
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37:20Welcome to Agency Business. This week, Brian interviews Kat Ott, president of Havas Chicago. Kat’s unconventional path into advertising—from professional ballerina to agency president—shapes her perspective as what she calls a “modern marketer.” She explains how Havas Chicago operates like a speedboat: integrated, mid-size, and agile enough to make…
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Disaster Prep & Recovery with Kevin Leebrick and Scott McLaughlin
1:10:54
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1:10:54Today we focus on something every self storage operator hopes they never have to face—but absolutely need to be ready for: disasters. When the worst happens, every decision matters. Kevin Leebrick and Scott McLaughlin join Tommy and Melissa to share real stories from their own crisis experiences—fires, floods, and more—and the lessons they've learn…
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#34: Anthropology, Independence, and Growth at Kelly Scott Madison, with President Chad Maxwell
30:34
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30:34Welcome to Agency Business. This week, co-hosts Brian and Olivia are joined by Chad Maxwell, president of Kelly Scott Madison (KSM). Maxwell’s path into advertising started in anthropology, a background that still informs how he runs KSM today—both in understanding consumers and in building culture inside the agency. He shares how that perspective …
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Legal Landmines: ADA, Arbitration, & Antitrust in Self Storage - Legal Chat Episode 6 with Carlos Kaslow and Scott Zucker
42:30
42:30
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42:30As the self storage industry moves further online, legal risks are evolving fast. In this Legal Chat episode, Carlos Kaslow and Scott Zucker break down the biggest legal challenges operators face today—and how to prepare for them. Key topics include: Website accessibility & ADA lawsuits Deceptive Trade Practices and Drip Pricing Mandatory arbitrati…
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#33: Building a Social-First Ad Agency — Movement Strategy CEO Jason Mitchell
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36:43Welcome to Agency Business. This week Jason Mitchell, CEO of Movement Strategy, joins us to discuss how a social‑first shop scales from a college startup into a 180‑person creative agency. He explains why early pricing was a competitive advantage, how Movement Strategy grew from social AOR work into 360 creative projects, and why creator marketing …
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Everyday Uses for AI in Self Storage with Jennifer Barroqueiro
57:14
57:14
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57:14AI is everywhere in the self storage world—but how can operators actually use it day-to-day? In this episode, Jennifer Barroqueiro from All-Purpose Storage joins Josh and Melissa Huff to share real, practical ways managers and owners can leverage AI to save time, improve communication, and boost efficiency. We discuss: How AI can streamline emails,…
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#32: The Business of Comedy in Advertising, with Party Land’s Haley Hunter
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27:53
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27:53In this episode of Agency Business, Haley Hunter, co-founder, COO, and CMO of Party Land, joins us to discuss building a comedy-forward creative agency that can still win serious business. Haley shares how Party Land has scaled from a scrappy indie shop into a creative force behind campaigns for brands like Liquid Death, Every Man Jack, JanSport, a…
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Future-Proofing with Upgrades & Expansions: with Nigel Kreft
1:10:41
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1:10:41Is your self storage facility ready for the future—or falling behind? In this episode, Nigel Kreft from Elevate Structures joins Tommy Nguyen and Melissa Huff to talk about how to keep your property competitive, profitable, and positioned for growth through the right upgrades and expansions. We discuss: When and why to upgrade or expand (from occup…
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The Intersecting Ethics of Canine and Human Cancer Research With Mark Mamula, PhD
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46:57In this episode of PRIM&R's podcast, "Research Ethics Reimagined," we explore groundbreaking cancer vaccine research for dogs with potential implications for human cancer treatment. Our guest is Dr. Mark Mamula, Professor at the Yale School of Medicine and leading researcher in immunology and innovative vaccine development.…
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#31: Inside MediaLink With Andrea Kerr Redniss: Agency Reviews, UTA Synergies, and Strategic Growth
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26:36
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26:36In this episode of Agency Business, Andrea Kerr Redniss, managing director and co-lead of marketing transformation at MediaLink, joins us to discuss how the firm has evolved from its relationship-driven origins into a full-fledged strategic consultancy. She shares how MediaLink works with Fortune 100 brands on marketing transformation, AI integrati…
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Your facility manager isn't just an employee—they're running your multi-million-dollar business. Are you training, empowering, and compensating them to reflect that responsibility? In this episode, we cover: What NOT to incentivize (and why the wrong goals can hurt your bottom line) How to educate your manager (or yourself) so they fully understand…
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#30: Inside M+C Saatchi Americas’ Growth Strategy, With CEO Nadja Bellan-White
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31:32This week on Agency Business, Olivia and Brian speak with Nadja Bellan-White, group CEO of M+C Saatchi Americas. Nadja explains how the agency is structured to compete across disciplines—from creative and PR to sports marketing and issues management—while remaining lean and independent. She outlines how the team scopes work through upfront strategy…
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Whether you plan to sell next year or in 20 years, one thing is certain: you won't own your self storage facility forever. So how do you ensure it's gaining—and retaining—value? In this episode, we explore what it means to steward your storage asset with the future in mind. We break down three key areas that directly impact your facility's long-ter…
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#29: How FCB New York Leverages Its Autonomy
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38:35This week on Agency Business, Olivia and Brian speak with Emma Armstrong, CEO of FCB New York and global transformation officer at FCB. Emma shares how FCB’s structure gives local offices real autonomy, and how her newly formalized transformation role helps scale innovation across the network. She reflects on how her team built a strong creative re…
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Social Media is Back! - How AI and META are Changing How People Find Self Storage
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34:59How's your social media presence? Do you post once a month? Once a year? If your Facebook page or Instagram profile are low priorities, it might be time for a change. A HUGE update from META dropped today. Posts on social can now be indexed on Google. Plus, Google is launching AI Mode to go along with their traditional search. What does this mean f…
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Making Tech Work For You with James Hatfield & Michael Brevdeh
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1:27:30We sat down with James Hatfield from LiveSwitch and Michael Brevdeh from Cubby to unpack how self storage operators can make the most of their technology—whether you're working with what you already have or considering your next big upgrade. We dive into: The essential tech tools every facility should have in place The most underutilized features o…
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#28: What Chase Design Group Built After Losing Its Founder
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40:49This week on Agency Business, Olivia speaks with Chris Lowery, president of Chase Design Group. Chris shares how he helped scale Chase Design Group from a three-person studio in a Silver Lake house into a global design agency with offices in Los Angeles, New York, and the UK. He reflects on the company’s creative roots in music and entertainment, t…
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Clear, intentional signage isn't just for looks—it can shape the entire customer experience, reduce confusion, and cut down on unnecessary phone calls. In this episode, we break down the essential signs every facility should have and why they matter. We cover: Why your main sign should be simple and brand-driven—no phone numbers required The one si…
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#27: Building a Multi-Agency Model for Collaboration, With Tim Ringel
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37:19This week on Agency Business, Olivia speaks with Tim Ringel, global CEO and founder of Meet the People. Tim shares how his global performance marketing background and time at IPG informed his vision for Meet the People, an independent agency group now 800 people strong. The company’s pitch? A multi-agency model designed to preserve individual agenc…
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One of the biggest questions we get asked is, "How can I compete with my competitor down the street who is offering the same unit as me but for 50% less?" Low intro rates are a strategy many large companies are using, but don't worry. You have options other than bottoming out your prices and losing money for the first several months of a rental. We…
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#26: Tyler Turnbull on FCB, Holding Companies, and the Case for Agency Brands
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50:07Tyler Turnbull, global CEO of FCB, joins co-hosts Olivia Morley and Brian Wieser to talk about what it means to run a global creative network today—and why he’s betting on premium creativity, flexible local leadership, and a new approach to audience planning. Tyler traces his own journey from intern to global CEO, shares how FCB evolved after the D…
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Real Life VS Running a Business - Can Your Self Storage Business Run Without You?
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27:37Sometimes real life just smacks you in the face. That was our week, and it happens to us all. If you run a small business, like self storage, it can hit a little different. What happens to your business if you get that call or text that forces you to focus all of your attention on something else? If you have to step away, will your business survive…
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#25: Paramount Drops WPP, Consultancies Consolidate, and Indies Gain Steam
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15:01This week’s episode of Agency Business is a little different—our scheduled guest couldn’t make it, so co-hosts Olivia Morley and Brian Wieser go deep on the biggest news of the week. From sudden account moves to growing competition from consulting firms, we explore what it all means for agencies navigating a rapidly evolving landscape. Subscribe to…
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The First 100 Days: Navigating Uncertainty in Research Oversight With Mark Barnes, JD, LLM
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45:24In this episode of "Research Ethics Reimagined," Mark Barnes, JD, LLM, a partner in the healthcare and life sciences practice at Ropes and Gray LLP in Boston shares his thoughts on the first 100 days of the new administration and identifies the ongoing legal challenges that affect the research oversight community.…
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What do you do when a tenant passes away while renting a storage unit? This was the opening question AI came up with... Hopefully, no one has ever passed away in your office while renting a unit, but dealing with an existing tenant who has died happens more often than you think. This is one of the most uncomfortable but critical situations self sto…
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