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The one with XLAs - Doug Rabold E210

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Manage episode 474523999 series 3007501
Content provided by Rick Denton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rick Denton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What's on your mind? Let CX Passport know...

🎤🎞️“The one with XLAs” with Doug Rabold in CX Passport Episode 210🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction: Welcoming Doug Rabold

2:04 What are XLA’s and why do they matter?

5:43 The difference between SLAs and XLAs

7:32 How XLA’s improve both customer and employee experience

11:32 Treating IT as a business, not just a function

13:52 Real-world XLA success stories

14:17 San Antonio’s hidden gem: The Cove

15:24 First Class Lounge: Travel, food, and guilty pleasures

21:00 Doug’s path from sales to IT leadership

23:32 Why frontline agents must be more tech-savvy

26:08 Where to connect with Doug

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup

✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Doug LinkedIn: https://www.linkedin.com/in/doug-rabold-itil-hdi/

XLA Institute: https://xla.institute/

  continue reading

220 episodes

Artwork
iconShare
 
Manage episode 474523999 series 3007501
Content provided by Rick Denton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rick Denton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What's on your mind? Let CX Passport know...

🎤🎞️“The one with XLAs” with Doug Rabold in CX Passport Episode 210🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction: Welcoming Doug Rabold

2:04 What are XLA’s and why do they matter?

5:43 The difference between SLAs and XLAs

7:32 How XLA’s improve both customer and employee experience

11:32 Treating IT as a business, not just a function

13:52 Real-world XLA success stories

14:17 San Antonio’s hidden gem: The Cove

15:24 First Class Lounge: Travel, food, and guilty pleasures

21:00 Doug’s path from sales to IT leadership

23:32 Why frontline agents must be more tech-savvy

26:08 Where to connect with Doug

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup

✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Doug LinkedIn: https://www.linkedin.com/in/doug-rabold-itil-hdi/

XLA Institute: https://xla.institute/

  continue reading

220 episodes

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