The One With The Storytelling - Andrew Carothers CX OpenToWork E194 CX Passport podcast

The one with the storytelling - Andrew Carothers CX OpenToWork E194

7M ago 32:16

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🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with Andrew Carothers in CX Passport Episode 194🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:58 Challenges and Solutions in CX

07:25 Building a Customer-Centric Experience

11:33 Impact of Customer Experience on Business Results

13:36 Extra Legroom Section: Fun and Personal Insights

17:17 What are companies getting wrong about CX

19:21 Improving CX Understanding and Storytelling

24:04 Andrew's Vision for the Future of CX

29:50 Closing Remarks and Contact Information

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Episode resources:

Andrew Carothers LinkedIn: https://www.linkedin.com/in/andrew-carothers/

221 episodes