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🎤🎞️This month’s CX OpenToWork seeker in “The one with the posture of learning” with Jeff Harrell in CX Passport Episode 202🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction: Welcoming Jeff Harrell

2:44 Why customer experience matters to Jeff

5:24 Crafting relatable experiences with "Big Ass Runner"

9:18 Building a podcast community through connection

12:25 The power of feedback loops in content marketing

16:28 Applying podcast lessons to CX and marketing

17:30 First Class Lounge: Dream travel destinations

24:20 Mistakes companies make in CX and marketing

26:53 The importance of post-purchase experiences

28:20 Jeff’s vision for his next content marketing role

29:30 Closing thoughts and where to connect with Jeff

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Jeff Harrell Instagram: jeffharrellyo

Jeff Harrell LinkedIn: https://www.linkedin.com/in/jeffrharrell/

Big Ass Runner podcast: https://podcasts.apple.com/us/podcast/big-ass-runner-trail-running-podcast/id1524865074