The One With The Biker CX - Rick Malsch E198 CX Passport podcast

The one with the biker CX - Rick Malsch E198

6M ago 33:43

Content provided by Rick Denton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rick Denton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What's on your mind? Let CX Passport know...

🎤🎞️This month’s CX OpenToWork seeker in “The one with the biker CX” with Rick Malsch in CX Passport Episode 198🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction to Rick Malsch, CX OpenToWork

2:14 Why Customer Experience Matters to Rick Malsch

4:33 Customer Engagement at Harley Davidson: Rentals and Training

8:55 CX Passport Live: Amplifying Event Experiences

10:06 Building Brand Loyalty Through Customer Engagement

14:12 Listening to Customers to Improve CX Programs

19:19 1st Class Lounge

24:15 Four Key Areas Companies Miss in CX

28:38 How Rick Malsch Helps Companies Overcome CX Challenges

32:09 How to Connect with Rick Malsch

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup

✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Rick Malsch LinkedIn: https://www.linkedin.com/in/rickmalsch/

221 episodes