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Michel Stevens believes technology should be boring... and that’s a compliment.
In this episode of CX Passport, Michel shares how three core values — honesty, fairness, and trust — shape every decision in customer experience and leadership. From his start on the contact center floor to leading global teams, Michel reveals how calm technology and clear values drive better results.
We talk about:
👉Why “boring” tech is better tech
👉The 3 values that guide great CX
👉How fairness improves decision-making
👉Building trust across global teams
👉What honest leadership really looks like
CHAPTERS
0:00 The Three-Part CX Value Equation
0:18 Michel’s Unplanned Journey Into CX
4:18 Grocery Store Epiphany
6:21 Balancing Speed, Humanity, and Brand
10:38 Journalism Skills in CX
13:28 Creating Space for Curiosity
16:01 Lessons From European Business Culture
17:51 First Class Lounge
23:26 When Tech Gets Boring, It Gets Useful
26:34 Connecting Strategy to Tangible Outcomes
Guest Links:
💼 LinkedIn: https://www.linkedin.com/in/michelstevens/
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