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In this episode of CX in the Wild, we explore the evolving balance between performance and resilience in the world of customer experience and leadership. Joining us is executive coach Joe Sejean, who shares how his journey through successes, failures, and personal growth has shaped his approach to creating meaningful connections in business and life.
Joe discusses the power of shifting focus from narrow performance goals to fostering adaptability and emotional connection in a rapidly changing world. Together, we uncover the critical role of intention and emotional intelligence in building strong relationships, both within organizations and with customers.
This episode dives deep into rethinking traditional metrics and exploring how businesses can thrive by embracing adaptability and creating genuine, human-centered experiences. If you're ready to rethink what it means to truly connect in business and beyond, this conversation is one you won't want to miss.
Joe Sejean on LinkedIn: linkedin.com/in/jsejean
Learn more about Joe's work at their website: https://awards.employeeengagement.ae/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi