Best Automotive Service Advisors Podcasts (2025)

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Episode 325: More New Guy and “NOS” Guy Survival Kit 1:03:02

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1h ago1:03:02

1:03:02

On this episode of Grease the Wheels, Uncle Jimmy follows up last week’s episode with all of the stuff that he forgot — it happens, because as a new guy there is a ton of things to learn in a short period of time and sometimes the people teaching you the ropes will themselves forget things. We also get into the idea of changing jobs and becoming a …

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Milwaukee Pipeline Series: Solving Shop Lighting Challenges 46:54

4h ago46:54

46:54

Jason Issacs, Director of Product Marketing at Milwaukee Tool, dives into shop lighting—how Milwaukee Tool develops durable products, key lighting solutions for technicians, and advice on the best lights for those just starting their careers. Check out the full video version of the podcast on YouTube! About the Episode Host: Jay Goninen, WrenchWay,…

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Should the Auto Repair Industry Take Notes from the Heavy Duty Trucking Industry? | Mathieu Patenaude 2:01:35

2d ago2:01:35

2:01:35

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Mathieu Patenaude, a mobile heavy truck technician from the Ottawa area. Mathieu shares his journey from working for a s…

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Not Letting Your Past Define You with Samantha Wright 1:13:04

2d ago1:13:04

1:13:04

In this episode, Samantha Wright shares how she became co-owner of Wright Auto Group, a multi-shop business founded on three key pillars: Aim for Happy Customers, Aim for Happy Workers, and Aim for Sustainable Business Practices. Her story—from high school dropout and teen mom to shop owner—is one of determination, learning, healing, and hope. It’s…

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Why New Techs Don’t Last 26:57

2d ago26:57

26:57

GET THE BOOK HERE https://www.amazon.com/dp/B0FK654G57 Videon on Patreon Managers love to ask why they can’t keep new hires but the answer’s right in front of them. In this episode, I break down what really happens when a motivated tech walks into a dealership and gets thrown into the bay with no support, no communication, and nothing but lies from…

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Stop Writing Tickets: How to Turn Service Advisors into Sales Pros [E227] 12:43

2d ago12:43

12:43

Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermi…

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Attention to Detail: The Habit That Prints Profits [E226] 11:20

2d ago11:20

11:20

Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermi…

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Service Advisors: Top Tips for Phone Success 18:41

6d ago18:41

18:41

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about phone skills for service advisors. He emphasizes the importance of treating every incoming call…

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Episode 324: New Guy Survival Kit 1:10:35

6d ago1:10:35

1:10:35

On this episode of Grease the Wheels, we have some serious words of wisdom (and rants) for the new guys. If you have new guys in the shop, this is probably a good one to start them out with, because it should theoretically cut about 90% of the BS if they actually listen! From inherent mechanical curiosity to becoming a master technician, the road f…

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Milwaukee Pipeline Series: Transitioning From Technician to Shop Owner 46:54

7d ago46:54

46:54

Recorded live at Milwaukee Pipeline 2025, Chris Enright—Founder & Owner of Enright Automotive and content creator—shares his journey from technician to shop owner and the lessons learned along the way. In this episode, we dive into making the transition from tech to owner, the ROI of technician training, the power of clear communication, and more. …

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Turn Recalls into Retention with Chris Miller 28:41

8d ago28:41

28:41

A recall feels like a headache until you see it for what it really is: a built-in reason for lapsed customers to walk back through your service doors. If you’re letting those opportunities slip, you’re leaving retention, CP revenue, and future vehicle sales on the table. The fix? Treat recalls like a strategic program, not a one-off task. In this e…

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Will the Service Advisor Role Go Extinct?? | Marshall Sheldon 1:53:21

9d ago1:53:21

1:53:21

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to …

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Another Wave Of Techs Leaving 26:38

9d ago26:38

26:38

GET THE BOOK HERE https://www.amazon.com/dp/B0FK654G57 Another wave of techs is walking out and it’s not slowing down. Shops keep scrambling to hire, but nobody’s asking why people are leaving in the first place. In this episode, we break down what’s driving techs out right now: unstable pay plans, broken promises, toxic management, and the burnout…

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Run Your Shop Like a Championship Football Team [E225] 11:27

10d ago11:27

11:27

Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermi…

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Getting Uncomfortable is the ONLY Way to Grow as a Service Advisor 21:33

13d ago21:33

21:33

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the challenges service advisors face when it comes to avoiding uncomfortable tasks. Michael emph…

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Milwaukee Pipeline Series: Hand Tools Designed with Technicians in Mind 43:53

14d ago43:53

43:53

Recorded live at the Milwaukee Pipeline 2025 event, Leah Balto, Group Manager of Product Marketing at Milwaukee Tool, joins host Jay Goninen to walk us through Milwaukee’s latest hand tool kits, explain how the team studies technicians in real-world settings to inspire smarter innovations, and share how Milwaukee Tool is investing in solutions that…

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Technicians Quit Over Poor Recognition NOT Pay | Josh Parnell 1:22:32

16d ago1:22:32

1:22:32

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff talks with Josh Parnell from the Limitless Leadership Podcast. Josh shares why recognition, rather than pay, is the number one reason…

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The Power of One More: Life-Changing Insights with Ed Mylett 42:16

16d ago42:16

42:16

In this episode we have the honor to speak with Ed Mylett right after his keynote presentation at Shop Hackers Conference 2025. Ed is a globally recognized entrepreneur, performance coach, and speaker. He got his start in the financial services industry, achieving incredible success that eventually earned him spot on the Forbes "50 Wealthiest Under…

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Career Growth: The Shop Will Pick Your Path if You Don’t 21:50

16d ago21:50

21:50

GET THE BOOK HERE https://www.amazon.com/dp/B0FK654G57 Career growth in the automotive industry isn’t as simple as climbing a ladder. Some techs want hours, some want titles, and some just want out. In this episode, I break down the real paths techs face—from grinding it out as a master tech, to getting trapped in leadership roles, to burning out a…

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Coaching Is Hard (for the Client) [E224] 6:11

16d ago6:11

6:11

Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermi…

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How to Win at The Front Counter for Service Advisors 22:35

20d ago22:35

22:35

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the mindset shift required for service advisors to truly make a difference beyond just processin…

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Webinar Replay: Building Effective Educational Partnerships 1:02:24

21d ago1:02:24

1:02:24

In this recorded webinar, Tom Wozniak, Diesel Instructor at Madison College, and John Gustafson, Shop Owner at Gustafson Brothers, share both the school and shop perspectives on building stronger partnerships. They discuss where shops should start, how to get the most out of advisory committees, the importance of consistency, and the power of servi…

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How Carter Myers Automotive Tackles Retention from Day One 25:09

22d ago25:09

25:09

Most dealerships don’t lose customers years down the road, but at the very first oil change. That early defection is costing dealerships future service visits, tire sales, and even repeat vehicle purchases. The solution? Build retention into the customer’s journey from day one and invest in your culture and technology to keep both employees and cus…

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Flat Rate EXPOSES Lazy Techs and that Scares the Auto Repair Industry 2:06:30

23d ago2:06:30

2:06:30

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Curtis Gardner is an Audi Master Guild technician. Today he joins Jeff to talk about his perspective on flat-rate pay, emphasizing both its financial upsid…

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Continuous Improvement: Build a Shop That Never Stops Getting Better [E223] 9:24

24d ago9:24

9:24

To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you woul…

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Service Advisors - Act Like You Already Do Business Together with New Customers! 13:03

27d ago13:03

13:03

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares practical advice for service advisors on how to approach new customer calls as if they’re already do…

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When Service Advisors Put Technicians First, Everyone Wins 1:01:36

29d ago1:01:36

1:01:36

Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the l…

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Dory Carlin Says Bad Management is KILLING Good Techs 2:02:48

30d ago2:02:48

2:02:48

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into…

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The Big Balance. How to be time rich with Jesse Itzler 33:56

1M ago33:56

33:56

Jesse is an out-of-the-box kind of guy. I'm most cases he didn't even start with a box! In this episode, Jesse, who is an acclaimed author, co-founder of the world's largest private jet company, and award-winning musician and producer among other things, dives deep into his approach to balancing professional achievements with family life. Jesse sha…

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Ford Tech 1:16:55

1M ago1:16:55

1:16:55

Get The BOOK HERE! Flat Rate Life https://www.amazon.com/dp/B0FK654G57 Today's guest is a Ford Tech, we talk about all kinds of stuff. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks F…

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Marketing & Customer Retention: Keep 'Em Coming Back [E222] 11:28

1M ago11:28

11:28

Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermi…

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The Five Performance Levels for Service Advisors | Level Up Today! 18:01

1M ago18:01

18:01

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty challenges Service Advisors to make a pivotal choice: remain average or strive for elite status in their ca…

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Leading with Accountability & Influence 59:31

1M ago59:31

59:31

In this episode, Dave Anderson, President of Learn to Lead, gives leaders actionable strategies for handling tough situations while earning trust and respect. He shares practical advice on holding even high-performing team members accountable, making confrontation conversational, and avoiding the loss of credibility. Check out the full video versio…

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What 70% Online Scheduling Adoption Tells Us About the Future 20:07

1M ago20:07

20:07

If you're still trying to control every slot on your scheduler, you're probably pushing customers away. Today’s customers don’t want to call. They don’t want to wait. And they don’t want to be told when they can’t come in. They want control, convenience, and clarity. Dealerships that give them that? They’re the ones earning long-term retention. So,…

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The Auto Repair Industry Needs to Fix More than Just Cars | Bryan Pollock 1:29:04

1M ago1:29:04

1:29:04

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by his longtime friend and colleague Bryan Pollock. Bryan remembers stories of diagnostic mishaps and stresses the …

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Loyalty Isn’t Free — They’ll Still Lie to Get You Here 42:13

1M ago42:13

42:13

The BOOK Flat Rate Life GET IT HERE https://www.amazon.com/dp/B0FK654G57 First we talk about the true cost of loyalty — how giving a shop everything still leaves you with nothing when they’re done using you. Then we dive straight into the interview lies: the fake promises, the sales pitch, and the managers who convince techs to uproot their lives a…

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Inventory & Parts Management: Control the Chaos, Protect the Profit [E221] 12:00

1M ago12:00

12:00

To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us! Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you woul…

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Service Advisors NEED to Use "The Honest Agreement"! 16:18

1M ago16:18

16:18

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the concept of the "Honest Agreement," inspired by Marcus Sheridan’s energetic approach to build…

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Episode 323: Life From The Fence 1:38:16

1M ago1:38:16

1:38:16

On this episode of Grease the Wheels, Uncle Jimmy goes in depth on the pros and cons of being an auto mechanic. Despite some of our previous episodes, there are many pros to being an auto mechanic. The cars have gotten safer, the shops in many cases have gotten better, and more often than not the shops have come a long way from some of their humble…

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Turning Wrenches for the Secret Service 1:15:13

1M ago1:15:13

1:15:13

Lenny Fumarolo shares his journey from working in NASCAR to becoming a Protective Armored Specialist for the United States Secret Service (USSS). He breaks down how others can follow in his footsteps, what daily repairs and maintenance look like in such a high-security role, and how tools, uniforms, and the overall environment differ from typical s…

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The Auto Repair Industry is FAILING Young Techs! | Lance Mechanics from TikTok 2:06:47

1M ago2:06:47

2:06:47

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Lance Mechanics (lancemechanics10 on TikTok), a technician and content creator who has made waves online for his outspok…

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You want to be the BEST? Tommy Mello tells us how! 1:13:39

1M ago1:13:39

1:13:39

Tommy is BACK! Our first time with Tommy was after he was a keynote at the Shop Hackers Conference in 2024. This time Tommy joins us for an hour packed episode sharing how he grew his garage door service company into a massive enterprise with over 900 employees. He shares what it takes to not just be good at sales, but what it takes to be GREAT. Hi…

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The Death of Mentorship and the Short Life of Good Shops 38:15

1M ago38:15

38:15

Flat Rate Life The Book Get it NOW! https://www.amazon.com/Flat-Rate-Life-Mechanic/dp/B0FK654G57/ Mechanic mentorship is disappearing fast in the automotive industry, leaving new techs to figure it out alone. In this episode I talk about why veteran technicians aren’t teaching like they used to, how to spot a bad auto repair shop before you get hir…

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The Wire, The Visits, and The Elite [E220] 9:50

1M ago9:50

9:50

Visit https://ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketing…

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STOP Being Transactional!! - Start Growing Lasting Relationships with Every Customer 13:52

2M ago13:52

13:52

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into why the sale isn’t the end—it’s just the beginning for service advisors. Michael shares actionab…

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Helping Shop Owners Build Profitable, Fulfilling Businesses 1:07:26

2M ago1:07:26

1:07:26

Darrin Barney shares his journey from running a family-owned shop with his brother to becoming CEO of Elite Worldwide. He talks about the early struggles of building a profitable business and the importance of having the right team in the right roles. Darrin also opens up about buying the company that changed his life and how he now helps shop owne…

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Turn Your Advisors into Retention Engines with Ron Maki 19:46

2M ago19:46

19:46

What builds real loyalty in today’s service lane? It’s not flashy tech. It’s trust. And that starts the moment a customer steps out of their car. Want to make customers come back again and again? Teach your advisors to become “my mechanic.” In this episode, sponsored by DriveSure, Bill talks with Ron Maki, a fixed ops leader with nearly four decade…

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The State of the Repair Industry and What's Next with Christopher Delprete 1:39:11

2M ago1:39:11

1:39:11

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff welcomes Christopher Delprete, lead tech at Ace Truck Body and Trailer Repair in Georgia. Christopher talks about growing up in a fam…

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Flat Rate Life Is OUT NOW! Link Below 3:02

2M ago3:02

3:02

https://www.amazon.com/dp/B0FK654G57 Flat Rate Life is live on Amazon. I didn’t write this to be perfect—I wrote it to tell the truth. This book is for every tech who’s been underpaid, burned out, overworked, lied to, and still shows up. It’s not some motivational fluff. It’s what it actually feels like to survive in the bays. If you’ve ever though…

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Grey Mechanic 4:08

2M ago4:08

4:08

book is available NOW! https://www.amazon.com/dp/B0FK654G57 There’s a type of tech they never talk about. Doesn’t post, doesn’t brag, doesn’t suck up. Just shows up, keeps their head down, and sees everything. The one who doesn’t play politics, but knows who’s full of it. The one they underestimate—until they need him. This episode is about that te…