Best Revenue Driven Cs Podcasts (2025)

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Mastering Mental Wellness in Customer Success Leadership 14:54

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9d ago14:54

14:54

In this episode, we dive into the mental workload that comes with leading a Customer Success team and how to manage it effectively without burning out. You’ll learn: ✔ How the constant switching between tasks affects your mental clarity and performance ✔ The true cost of ignoring mental wellness in leadership ✔ Practical strategies for protecting y…

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143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That Jazz 45:20

7d ago45:20

45:20

Text us your questions and thoughts! We’re excited to welcome Kelley Turner, whose journey from financial controller to SVP, Global Customer Success at Vitally, defies the traditional career ladder. As she reveals, "My career looked like a squiggle until it all made sense," suggesting that non-linear paths often lead to the richest skill combinatio…

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142 - You're Never Too Senior to Be a Rep: Leadership Lessons with Cynthia Taylor 35:57

21d ago35:57

35:57

Text us your questions and thoughts! What makes a truly exceptional customer success leader? In this conversation with Cynthia Taylor, Senior Vice President, Customer Experience at Culture Amp, we explore how strategic branding, international perspective, and a shoulder-to-shoulder leadership style can transform customer success teams. Cynthia’s jo…

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Skill, Will, or System? Diagnosing Underperformance in Customer Success 15:13

23d ago15:13

15:13

In this episode, we’re tackling one of the toughest challenges Customer Success leaders face: underperformance. When a team member isn’t meeting expectations, it can be hard to pinpoint the root cause. Is it a skill gap? A motivation issue? Or is the system itself setting them up for failure? You’ll learn: ✔ How to diagnose whether the issue is ski…

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The Customer Success Playbook for Product-Led Growth 21:39

1M ago21:39

21:39

In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world. You’ll learn: ✔ What makes PLG fundamentally different from traditional sales-led models ✔ How CS can drive value throughout the entire user journey—from sign-up …

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The Ultimate Guide to Structuring a Customer Success Manager Interview Process 14:11

2M ago14:11

14:11

In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team. You’ll learn: ✔ How to define success and the skills your CSM needs ✔ How to design a 4-round interview process for deeper insights ✔ Why practical exercises are key to assessing real-world skills ✔ How to evaluate cultural fit and…

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141 - The 50/50 Career Rule: How to Grow Without Burning Out with Stephanie Robinson 40:57

2M ago40:57

40:57

Text us your questions and thoughts! Leadership doesn't require a title but emerges when you inspire others, lead by example, and deliver value. We’re excited to welcome Stephanie Robinson, Global Account Management Leader at Maze, to the show. In this inspiring conversation, she shares insights from her career journey from Toronto to Amsterdam, hi…

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How to Succeed in Your First 90 Days as a Customer Success Leader 20:06

2M ago20:06

20:06

In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new leaders. You’ll learn: ✔ Why diagnosing comes before fixing ✔ What to focus on in your 30-60-90 day plan ✔ How to align with stakeholders and drive early momentum ✔ And how to build credibility, clarity…

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140 - The Art of Delivering Customer Value: A Masterclass with Liz Starling 32:31

3M ago32:31

32:31

Text us your questions and thoughts! In this episode of the Women in Customer Success Podcast, we sit down with Liz Starling, Head of Customer Success at Anthropic, to explore her fascinating career journey from environmental scientist to business consultant to customer success powerhouse. Liz is a seasoned customer success leader with a unique car…

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What Founders Get Wrong About Customer Success 15:07

3M ago15:07

15:07

In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them. You’ll learn: ✔ Why hiring one CSM to “figure it out” is a setup for failure ✔ What embedding CS into your company culture actually looks like ✔ The real reason churn isn’t solved by CS alone ✔ And how to measure what actual…

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139 - The Power of Goal Setting: Building Your Path to Leadership with Lara Barnes 43:59

3M ago43:59

43:59

Text us your questions and thoughts! We sit down with Lara Barnes, Chief Customer Officer at Crownpeak and a champion of authentic leadership, to unpack the true meaning of goal setting, resilience, and growing your career with purpose. With over 25 years of experience in high-growth, customer-centric tech companies, Lara has led global Customer Su…

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How to Equip Your Customer Success Team for Revenue Conversations 23:25

3M ago23:25

23:25

In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it. You’ll learn: ✔ The core mindset shift your CSMs need before anything else ✔ Why hesitancy isn’t about discomfort with “selling”; it’s about blind spots ✔ How to build situational f…

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138 - From Fashion to Customer Success: Melissa Garcia's Inspiring Career Journey 32:53

4M ago32:53

32:53

Text us your questions and thoughts! How do you pivot from fashion to a leadership role in Customer Success with no SaaS experience? We kick off Season 5 with Melissa Garcia, Senior Director of Member Success at Chief. Melissa joins us to share her unconventional journey from a career in fashion merchandising to becoming a leader in Customer Succes…

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Why Coaching Accelerates Customer Success Leadership Growth 18:32

4M ago18:32

18:32

In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll learn how coaching can help you build clarity, spot the patterns you’re too close to see, and move forward with sharper focus and confidence. This episode explores: ✔ Why leadership actually gets harde…

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[WiCS PowerUp Masterclass S2:E2] AI as Your CS Co-Pilot: How CS Teams Are Driving Real Impact 46:35

4M ago46:35

46:35

Text us your questions and thoughts! Welcome to another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today’s conversation, we tackle AI's biggest myths, explore practical use cases, and discuss how leading CS teams are already leveraging AI to…

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Women in Customer Success Season 5 Coming Soon! [Trailer] 2:12

4M ago2:12

2:12

Text us your questions and thoughts! NEW! NEW! NEW! We’re kicking off Season 5 of the Women in Customer Success Podcast! That means: - Elevating the voices of more remarkable women in CS - More inspiring conversations, unique career stories and actionable tips - And a brand new spin we’re bringing to our show this season Hear from WiCS Founder & Ho…

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How to Build Customer Success as the First CS Hire in a Startup 22:26

4M ago22:26

22:26

In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached. We’ll walk through: What to prioritize in your first 90 days The three foundational pillars to focus on when you’re a team of one How to avoid burnout and build scrappy systems that actually scale …

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How to Coach Your Customer Success Team to Be More Strategic 25:57

5M ago25:57

25:57

In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership. We’ll walk through: The 5 core behaviors that define strategic CSMs How to coach and enable your team to develop this skillset Tactical ways to embed strategic…

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Berlin Live: An inspiring Evening with Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe 1:09:12

5M ago1:09:12

1:09:12

Text us your questions and thoughts! Can you believe it’s been five years since we launched the Women in Customer Success Podcast? What started as a conversation in your earbuds has grown into a global movement. Now, after hundreds of episodes, bringing these discussions into the physical world feels like coming full circle. We hosted our second Wo…

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Doing More with Less: Leading Customer Success Teams Through Constraints 27:24

5M ago27:24

27:24

This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team. We always hear “do more with less” but no one really explains how to do that in a way that actually works. So in this episode, we’re diving into w…

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The 3 Shifts Your Customer Success Team Needs to Own Revenue 19:22

5M ago19:22

19:22

Should CS Own Revenue? Most teams are already doing it. Just not doing it well. In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed: ✅ A Mindset Shift: From service to growth ✅ A Culture Shift: Fro…

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[WiCS PowerUp Masterclass S2:E1] Revenue-Driven CS: Proving ROI & Driving Executive Alignment 51:47

6M ago51:47

51:47

Text us your questions and thoughts! Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Watch this exclusive masterclass to learn how to build compelling, finance-driven business cases, align CS initiatives with revenue targets, and confidently lead conversations that secure executive buy-in…

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Should Customer Success Teams Own Revenue? 22:40

6M ago22:40

22:40

The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value? In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along. Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team? In this ep…

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137 - A CS Recruiter's Guide to Finding Your Perfect Role - Swati Garg 34:55

6M ago34:55

34:55

Text us your questions and thoughts! In this episode, I sit down with Swati Garg, founder and CEO of Melo Associates, one of the most recognised Customer Success recruitment firms in the US. Swati’s career path is anything but traditional. She dreamed of being a Bollywood director, studied psychology and communication, and started as an HR journali…

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Becoming a CCO: A Journey Through Leadership and Revenue Ownership 43:10

6M ago43:10

43:10

Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world. Alexandra shares her insights on: The evolving role of a CCO: What it really takes to lead Customer Success at the executive level. Owning revenue as a CS …

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London Live: An Intimate Evening with Daphne Costa Lopes 1:32:23

7M ago1:32:23

1:32:23

Text us your questions and thoughts! In a beautifully set Hook’s office in the heart of London, Women in Customer Success hosted our first-ever live podcast recording, an intimate and immersive experience with a familiar voice: Daphne Costa Lopes. Daphne, HubSpot's Global Director of Customer Success - Strategic Accounts and Founder & CEO of This i…

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Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success 42:15

7M ago42:15

42:15

Angeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset. Here’s what you’ll learn: The mindset shift for CS teams: From “service-oriented” to “revenue-driven.” Operationalizing…

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136 - Leading with Grace: Client Success Strategies for Real Results - Patricia Awan 35:00

7M ago35:00

35:00

Text us your questions and thoughts! In this episode, I sit down with Patricia Awan, a passionate advocate for customer success, lifelong learning, and leading with grace. From her childhood dream of working in PR to her journey from Portugal to the UK, Patricia shares how she built a career centred on helping others and fostering trust. She’s the …

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Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS 41:30

7M ago41:30

41:30

Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams. Key discussion points include: The essence of leade…

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Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth 36:46

8M ago36:46

36:46

Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency. Gina shares her expertise on: Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while …

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135 - How to Transition from Recruitment into Customer Success - Ewa Zajac 39:49

8M ago39:49

39:49

Text us your questions and thoughts! How can the skills you’ve learned in one job help you succeed in a completely different field? My guest is Ewa Zajac, a customer success leader at Social Talent, shares her unique journey from recruitment to customer success. Ewa talks about her career transitions, the importance of relationship building, and th…

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Leading for Revenue Impact: Essential Traits of a CS Leader 40:14

8M ago40:14

40:14

In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact. Thomas shares invaluable insights on: The competencies and skills successful CS l…

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The Strategic Shift: Preparing CS Teams for Revenue Goals 46:48

9M ago46:48

46:48

When Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function. In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the …

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Structuring Compensation for Revenue-Driven CS Teams 42:03

9M ago42:03

42:03

Angeline sits down with Ejieme Eromosele, a GTM leader at Quik and Founder of Success in Black, to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact. Key T…

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134 - How Psychology led me into Customer Success - Emma Lampert 41:49

10M ago41:49

41:49

Text us your questions and thoughts! How can a background in psychology and neuroscience shape a career in customer success? I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused…

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Unlocking Revenue Growth with Impact Drivers 36:29

10M ago36:29

36:29

Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion. Key Topics: What are impact drivers and why are…

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133 - How Appearance Shapes Professional Interactions - Alexandra Sagaydak 36:55

10M ago36:55

36:55

Text us your questions and thoughts! What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce. We talk about the importance of appearance in the workplace, especially in customer-fac…

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132 - How to Enable Others to Reach Their Full Potential - Nieves Canada 47:17

10M ago47:17

47:17

Text us your questions and thoughts! How can you, as a leader, truly empower your team to reach their full potential? In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations. My guest is Nieves Canada, a leader in customer success and a passionate ad…

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Digital Customer Success as a Revenue Driver 38:47

10M ago38:47

38:47

Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey m…

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131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco 33:30

11M ago33:30

33:30

Text us your questions and thoughts! What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships. Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her ex…

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130 - Overcoming Imposter Syndrome: How to Feel Confident as a Woman in Tech - Ashley Stamps-Lafont 38:15

11M ago38:15

38:15

Text us your questions and thoughts! Ever feel like you’re not good enough, even when you know you’ve earned your spot? My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 1…

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Why Transitioning to Revenue-Driven CS Does Not Have to Be Difficult 43:47

11M ago43:47

43:47

Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develo…

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129 - Building Relationships in PR and Customer Success - Pragya Dubey 36:43

11M ago36:43

36:43

Text us your questions and thoughts! Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast. She talks about her career in public relations and customer success. With nearly two decades of experience, she shares insights on how the PR landscape has evolved, especi…

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Establishing a Strong Foundation for Revenue-Centric Customer Success 35:54

11M ago35:54

35:54

EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his …

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128 - How to Own Your Career Growth - Angeline Gavino 40:13

11M ago40:13

40:13

Text us your questions and thoughts! Are you saying 'yes' to opportunities that come your way? I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in custome…

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127 - Transforming Customer Success with AI - Nádia Vieira 29:25

12M ago29:25

29:25

Text us your questions and thoughts! What does it take to create great customer experiences globally? Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Customer Success at LinkedIn Sales Solutions. We talk about her journey from aspiring journal…

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Driving Revenue Accountability in Cross-Functional Teams 29:59

12M ago29:59

29:59

Episode Guest: Bob Mathers, Revenue Coach & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of ret…

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126 - How to Lead Teams With Empathy While Still Achieving Amazing Results - Irina Vatafu 36:29

12M ago36:29

36:29

Text us your questions and thoughts! How can empathy be a game-changer in leadership? In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We …

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5-Steps to Transitioning Your CS Team to Drive Revenue 39:24

1y ago39:24

39:24

Episode Guest: Guy Galon, CS Executive Advisor LinkedIn Profile | The CSCycle In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue an…

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125 - How to Transition From Academia to Customer Success - Charlotte Jupp 32:21

1y ago32:21

32:21

Text us your questions and thoughts! Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York…