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What Founders Get Wrong About Customer Success
Manage episode 493201467 series 3598254
In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them.
You’ll learn:
✔ Why hiring one CSM to “figure it out” is a setup for failure
✔ What embedding CS into your company culture actually looks like
✔ The real reason churn isn’t solved by CS alone
✔ And how to measure what actually matters—so you don’t get blindsided later
If you’re a founder building your first CS function or a CS leader working to get buy-in from the top, this episode is for you.
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- Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
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