Angeline sits down with Ejieme Eromosele, a GTM leader at Quik and Founder of Success in Black, to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact.

Key Topics:

• Structuring compensation to align with retention and growth goals.
• Balancing incentives to drive the right behaviors in CS teams.
• Identifying the key metrics that should influence compensation plans.

Resources:

• 3 questions to ask when building a CSM comp structure
• Ejieme's website

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