In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world.

You’ll learn:
✔ What makes PLG fundamentally different from traditional sales-led models
✔ How CS can drive value throughout the entire user journey—from sign-up to expansion
✔ How to adapt your engagement model and scale success in a product-led environment
✔ Key metrics that matter in PLG and how to measure CS impact

Whether you're supporting freemium users, converting trials, or scaling high-touch guidance for power users, this episode will give you clarity on how CS can move the needle in a PLG-driven company.

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Until next time, keep driving success and speaking the language of revenue!