Welcome to The Laylee Emadi Podcast—the show for creative entrepreneurs who are ready to step into the spotlight as educators, speakers, and industry leaders. Whether you’re building your first course, booking stages, or scaling your impact, this is your space for candid conversations, actionable strategies, and the real talk no one else is having. Host Laylee Emadi is a speaker, coach, and founder of The Creative Educator Conference, helping you grow your influence without losing your authe ...
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Member Retention Strategies Podcasts
The Member Engagement show is the podcast for anyone tasked with boosting retention, gaining new members, and deepening member engagement for associations and organizations. Guests share expert advice on the many facets of building and providing ongoing value to association members. You’ll come away from each episode with strategies proven to transform your organization.
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Build With Becky: Smart Strategies To Grow Your Community-Driven Business
Becky Pierson Davidson
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Your membership, course, or program should be working better than this. You’re proud of what you’ve built — but members are ghosting, engagement is low, refund requests are creeping in, and let’s be honest... it’s harder than it should be to scale. That’s where this podcast comes in. Think of Build With Becky like a voice note from your smart friend to help you tweak your programs, get better student outcomes, and make more money along the way. You can expect practical strategies, real clien ...
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Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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Male Educator Podcast | Last Teacher @School
David ’Prof’ McDuffie | Teacher Retention Specialist | helping schools keep teachers amidst helping teachers keep their sanity & families
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Nevada Male Educator Podcast | LTaS HELPS SCHOOLS KEEP THEIR STAFF WHILE HELPING TEACHERS KEEP THEIR FAMILIES. Experienced teachers share K-8 strategies, techniques & stories based on the true Word of Jesus helping Gen Z school staff thrive in Generation Alpha classrooms. Jesus is the BEST Instructional coach! Begin your 》Teaching In Victory《 transformation from ”Staying Late” to ”Staying Sigma”, Educator! Work - Life Balance and Mastery (catered towards those teaching kindergarten through 8 ...
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Are you a gym owner, personal trainer, or wellness professional looking to grow your business by attracting more clients over 50? Welcome to The Optimal Aging Podcast — your go-to resource for marketing, messaging, and member retention strategies tailored to the powerful 50+ demographic. Hosted by Jay Croft, founder of Prime Fit Content and longtime fitness writer, this podcast delivers real-world tips, expert interviews, and smart content strategies to help you: Stand out in a crowded fitne ...
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Welcome to Revenue Machines powered by AI for Fitness & Wellness Operators This isn’t just another podcast. This is a movement. A mindset. A mission. In each episode, we’ll explore how fitness and wellness entrepreneurs, operators, and change agents — just like you — are rewriting the rulebook. We’re talking scalable systems, real outcomes, and the unfiltered playbooks that actually work in today’s market. No fluff. No theory. Just micro agents making macro impact. That bold new visual is mo ...
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Hosted by Jason Markowicz & Mike Orwig Step inside the heartbeat of Fitness Premier with Beyond The Club, the podcast that goes far past the gym floor. Join co-hosts Jason Markowicz and Mike Orwig as they pull back the curtain on what it really takes to build thriving fitness communities that transform lives—one rep, one relationship, one club at a time. Every episode features raw, unfiltered conversations with the people who make Fitness Premier pulse: Elite trainers sharing cutting-edge pr ...
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Are you an educational leader wanting to foster an environment of collaboration and innovation, develop and implement effective strategies to ensure student achievement, and promote opportunity and access? Then I have the guidance just for you! I’m Dr. Kim Moore, host of the Educational Leadership Moment. As a classroom teacher, school administrator, and central office staff member, I know what it’s like to be overwhelmed because your plate is too full... Join me weekly for research-based an ...
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Fitness Business Podcast: Leadership, Innovation, and Profit
Justin Tamsett | Fitness Business Leader
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Are you a gym owner or manager looking to improve conversions from prospects to members, member satisfaction, employee retention, innovation and profitability? Many fitness podcasts focus solely on lead generation, but we believe the real key to long-term success lies in effective leadership and reducing churn of both staff and members. Host Justin "JT" Tamsett, a leader in the global fitness and wellness culture, brings you actionable advice from multiple industry experts in each episode. W ...
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Welcome to The Intentional Fundraiser Podcast. I'm your host, Tammy Zonker, and I'm thrilled you're here. I've spent nearly three decades specializing in major gifts. I’ve seen how major gifts often form the backbone of an organization’s financial stability, and yet, I know many of us find this area particularly challenging. Time and again, I’ve been approached by fundraisers and nonprofit leaders eager to establish or supercharge their major gift programs. It’s become crystal clear that the ...
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Individuals from a variety of backgrounds join us to discuss how to keep customers smiling. Experts from fields such as customer loyalty, customer experience and marketing bring valuable insights and have thoughtful discussions. ethos is the leading loyalty platform for brands who want to deliver exciting benefits to their customers and keep them coming back. One place for customers to get regularly rewarded for their purchases, enter a member-only contest, watch an exclusive behind-the-scen ...
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Welcome to The Tribe Membership Show—your weekly blueprint for mastering membership growth, retention, engagement, and revenue! Hosted by Funk Roberts, co-creator of the Tribe Method, co-author of the Amazon best-selling book The 27 Tribe Secrets, and the man behind the multi-million-dollar Over 40 Alpha Brotherhood—a thriving membership with over 10,000 members and a 90% retention rate. Funk combines proven psychological strategies that tap into the human psyche with real-world experience t ...
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Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancin ...
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Membership strategy. How much do we really know about it? Membership is not a recognized subject of expertise. There are no degrees, defined requirements, career paths, educational tracks, or training programs. Membership organizations employ millions of people and generate billions in revenue, yet the strategies essential to membership engagement and growth have remained largely unknown, overlooked, guessed, or left to chance. Until now. The Membership IQ is a podcast dedicated to helping a ...
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Tired of feeling like the old tools for motivating your team no longer work? Productivity is dipping, engagement is at an all-time low, and you are being asked to get more done with fewer people. The workplace has changed, and managers need a different playbook to lead effectively. The New Manager Playbook podcast gives you practical, actionable, real-world strategies that help you navigate the messy realities of managing people today. No theory. No fluff. Just things that actually work. Hos ...
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Fuel your SMB’s growth with data-driven strategies. Data Fuel is the podcast for small and medium-sized businesses looking to harness the power of data science to drive smarter decisions, streamline operations, and unlock new revenue opportunities. Hosted by experts passionate about actionable insights, each episode dives into practical strategies, real-world examples, and cutting-edge tools tailored to SMBs. From leveraging AI and predictive analytics to monetizing data and scaling with eff ...
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Welcome to Beyond the Studio, the podcast where fitness business owners, gym operators, and industry pros get the insider strategies they need to grow, market, and scale their businesses. Hosted by Zach Mills, founder and CEO of On Brand Marketing, this show dives deep into the real-world challenges and successes of running a fitness business—whether it’s a boutique studio, a big-box gym, or anything in between. Each episode features expert insights, actionable marketing tactics, and candid ...
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The Multifamily Manager Pro Podcast is your ultimate resource for mastering the art and science of multifamily property management. Whether you're a seasoned property manager, a broker overseeing a growing portfolio, or an industry newcomer eager to learn the ropes, this podcast delivers expert insights, cutting-edge strategies, and practical tools to help you excel in the competitive world of multifamily real estate. 🎙️ What You’ll Get in Every Episode: ✔️ Industry Expertise: Deep dives int ...
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How do world-class agencies continue to grow profitably and hit their goals, even through the choppy waters and challenges of agency life? How do leaders like Tiffany Sauder, Marcus Sheridan, Jay Acunzo, Shama Hyder, David C. Baker, Nikole Rose, and Zeb Evans think? Join Agency Journey host Jakub Grajcar as he interviews agency operators and leaders to share insights, actionable tips, and hilarious stories from the builders who live in the agency trenches. Each episode focuses on crucial asp ...
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Welcome to MC Master Class, a podcast presented by Modern Campground, where we offer in-depth and detailed master classes on various topics within the outdoor hospitality industry. Our goal is to provide you with valuable insights, tips, and strategies that you can apply to your business or career in this exciting industry. Our master classes are free and created with the assistance of AI, but reviewed and fact-checked by the Modern Campground team. Whether you're an owner/operator, a team m ...
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Join IAPD and special guests as they discuss the performance plastics industry and its various applications.
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Learn more about the market and stock analysis through CAEE™. CAEE™ is in a unique analytical framework designed to help market participants, researchers, and learners better understand Index performance and long term valuation trends. Our publications and podcast episodes feature insights derived from CAEE™ , which are for use in our educational and analytical services. Email [email protected] to request a CAEE™ based performance report on the magnificent 7 index or to request a ...
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Courses are getting harder to sell, not because people do not want to learn, but because they want results faster than ever. I talk about recent conversations with clients, why even leaders like Amy Porterfield are shifting away from traditional courses, and how the market now expects fast track systems, short actionable lessons, and coaching exper…
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Unlocking AI's Potential in Fitness Marketing with Allison Rand of ALTA
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Send us a text Summary In this episode of the Revenue Machines podcast, host Ben Ludwig is joined by guests Ron Benamor and Allison Rand to discuss the integration of AI in the fitness industry. They explore how AI can optimize marketing strategies, improve lead generation, and enhance customer engagement. The conversation also covers the importanc…
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Unlock the Sigma Key: Practical Prep, Authority, & Fall Teacher Retention
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David McDuffie speaks directly to overwhelmed teachers who feel underpaid, disrespected, and not valued. Beat October/November Burnout Now! This professional development combines scripture, spiritual warfare, and practical classroom strategies to help educators reclaim their teacher voice and maintain stamina. Rooted in Isaiah 54:17, he invites tea…
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GLP-1s Aren’t Cheating: Why Fitness Needs a Mindset Shift | Dave Appel, KORB Health Group
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In this episode of the Optimal Aging Podcast, host Jay Croft talks with Dave Appel, Chief Health and Fitness Officer of KORB Health Group. KORB’s mission is to bridge the gap between medicine, wellness, and fitness, creating a more integrated and accessible approach to health—especially for people over 50. They dive deep into the controversy around…
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Ep6 Internet Sales Series: Work Smarter, Not Harder! AI Strategies for Dealership Teams
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AI is no longer optional—it's a must-have tool for every salesperson, service advisor, and dealership professional. In this episode of Dealer Talk with Jen Suzuki, learn how to leverage AI to save time, boost efficiency, and personalize every customer interaction. Jen walks you through: The must-have AI tools for your phone and desktop How to promp…
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[ELM#1041] Advanced Programs for All Students
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Success grows when we remove barriers and proactively open doors. Students thrive when opportunity seeks them, not the other way around. Today, we explore practical steps that help more students feel seen, supported, and ready to rise to their full potential. #EducationalLeader Kim “When students are led well, they learn well.” Website: http://kimd…
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The Power of Compelling Calls to Action with Dallin Palmer, Cofounder @HALDA.AI
43:04
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SaaS Therapy hosts Todd Kirk and Casey Trujillo talk with Dallin Palmer, co-founder of Halda AI, about building an enrollment marketing platform for universities, why higher ed is surprisingly open to AI, and how “seeking truth” (not vanity metrics) drives real customer value. Dallin shares hiring and CS practices, product prioritization, and a sim…
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205: Handling setbacks in a way that propels you forward
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You know that moment. An email drops, a meeting gets scheduled, and your stomach sinks. As a manager, it’s not just your reaction that matters, it’s what your team sees, hears, and absorbs. This week, we get into: Why your team mirrors your reaction to frustrating people and situations How to avoid dragging your team into a commiseration spiral The…
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From Vibes to Value: Communities That Drive Growth with Georgina Donahue
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Our guest on this episode of The Member Engagement Show is Georgina Donahue, Higher Logic’s Director of Community Innovation and AI Strategy. With over 10 years in community leadership (having started out as a community manager) Georgina shares her wealth of expertise in community leadership, and user-focused community advocacy. Topics covered incl…
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Episode 1: From Classroom to Multi-Unit Franchisee
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Kick off Beyond The Club with the episode that started it all. Hosts Jason Markowicz and Mike Orwig sit down—no guests, no filter—to unpack the raw blueprint of running a Fitness Premier location, the high-stakes leap into franchising, and the unlikely path that turned a school principal into a multi-unit fitness empire builder. In this premiere ep…
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227: The Speaker Selection Process: What Event Organizers Look for in Speaker Applications ft. Jamie Fisher & Heather Leicy
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Want to know what really happens after you hit submit on your speaker pitch? It’s easy to feel like your application disappears into a void, but today, we’re pulling back the curtain on the process that Conquer Live hosts take. I sat down with Jamie Fiscer and Heather Leicy to uncover what goes on behind the scenes when hosts choose speakers for th…
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Every client we work with at Affinity starts with a Community Strategy Intensive. In this episode, I’m pulling back the curtain on what actually goes into that process and how we design strategies that drive both engagement and business results. I’ll walk you through the core questions we ask to uncover the right focus, how we collect member data t…
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From Alaska to The Golden Bachelor: Diane Firmani on Living Boldly at 71
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In this inspiring episode, Jay Croft talks with Diane Firmani — a 71-year-old triathlete, women’s hockey player, and standout on the latest season of The Golden Bachelor. Diane shares what led her from snowy Wasilla, Alaska, to a national TV spotlight, and how she uses fitness, community, and a bold spirit to redefine aging. You’ll learn why moveme…
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By Fitness Premier
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P4 AI Mini Series: Sales & Service are Leading the AI Shift Inside Dealerships — with Carla Ksonzek, Head of Sales at Matador AI
27:49
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AI is changing the way dealerships connect, communicate, and compete! In Part 4 of our Matador AI mini-series, Jen sits down with Carla Ksonzek, Head of Sales at Matador AI, to talk about how top dealers are winning the long game through automation, culture, and leadership. Carla breaks down what she calls the SMS-first world—where 90% of customers…
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P3 AI Mini Series: From Demo to Daily Use: How to Make AI Actually Work Inside a Dealership — with Joshua Bagley, Head of After Sales at Matador AI
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We all love a shiny new tech demo—but what happens after the install? In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership. Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and c…
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P2 AI Mini Series: From GM to Dealer Advisory Board Member: How AI Is Changing the Way Dealerships Operate
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Not every day do you meet someone who's worked their way from the sales floor to the GM's office — and now sits on the advisory board for an AI company that's changing how dealerships leverage AI in operations. In Part 2 of our AI mini-series with Matador AI, Jen sits down with Uli DeMartino, a seasoned operator turned advisor, to talk about how AI…
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P1 AI Mini Series: How to Collab with AI in Your Dealership with Kevin Esmezyan, Matador AI
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AI isn't here to replace humans—it's here to amplify them. In this first episode of our new mini-series with Matador AI, Jen sits down with Kevin Esmezyan, Head of Product at Matador AI, to explore how dealerships are using AI to eliminate repetitive tasks, reduce burnout, and empower their people to focus on what they do best—building relationship…
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[ELM#1040] Five Proven Practices for Supporting Marginalized Students
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Every student deserves opportunity, not just access. Opportunity grows when we see student strengths, not deficits. Today, we explore how shifting from good intentions to bold, opportunity-centered action helps every learner thrive. #EducationalLeader, Kim “When students are led well, they learn well.” Website: http://kimdmoore.com Book: http://lea…
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Establishing New Success Metrics for Customer Education with Todd Kirk and Casey Trujillo
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Welcome to SaaS Therapy — the show where founders stop pretending everything’s perfect. Hosts Todd Kirk and Casey Trujillo pull back the curtain on the real SaaS journey: the wins, the setbacks, the stress, and the breakthroughs. If you’re building, scaling, or dreaming about the SaaS life, grab a seat. This is your weekly dose of honest stories an…
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The Excellence in Major Gift Fundraising Seminar Experience
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What if I told you the most powerful major gift fundraising seminar of your life could happen in your favorite chair, no travel required? I just experienced it firsthand, livestreamed for three days, and let me tell you, the connections and insights our faculty delivered in a virtual setting blew me away. I’ll never forget one moment: watching seas…
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204: Manager questions on the front page of Reddit - and what they reveal about leadership
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We’re in a moment of weird contradictions in the workplace: you’re supposed to set clear expectations, but not micromanage; delegate, but not let things spin out; do more with less. It’s exhausting—and it’s why so many leaders feel stuck. In this week’s episode of The New Manager Playbook, I walk you through three real‑world questions that landed i…
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Ep5 Internet Sales Series: Stop Sending Boring Emails! Level Up Your Video Game!
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Emails alone won't cut it anymore. In this episode of Dealer Talk with Jen Suzuki, we dive into how to leverage video to boost responses, engage leads, and convert more sales. Jen walks you through: Using AI to craft tailored video scripts for introductions, follow-ups, and appointment confirmations. The 4 "moments that matter" in every customer jo…
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226: 10 Insider Tips from Event Hosts on What Makes a Speaker Stand Out
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What do event hosts actually look for when they book speakers? I sat down with 10 powerhouse event hosts who not only curate stages, but often speak on them too, and asked exactly that. In this episode, I’m pulling back the curtain to bring you their top 10 tips. These aren’t just theories; they’re what real decision-makers are looking for when the…
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Memberships are shifting — and the old evergreen sales model isn’t converting like it used to. In this episode, I share what’s actually working right now: blending cohort-style programs with ongoing community memberships. This hybrid model gives you the best of both worlds — urgency for conversions and momentum for retention. I break down why this …
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Put on Your Drip: Tread on the school Dragon in October Teachers
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In this October Teacher Burnout Rescue episode, a teacher-focused pep talk ties Psalm 91:13 to everyday classroom authority: pray Psalm 91 daily, declare spiritual authority, and stand confidently in your role. The host connects modern language like "drip" and "kicks" with stepping on spiritual opposition, offers practical habits to invite the Holy…
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How to Persuade Anyone to Take Action (Without Being Pushy) with Michelle Bowden | Episode 551
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Persuasion expert Michelle Bowden, whose episode 83 on the Fitness Business Podcast ranks in the all-time top 20, is back to break down the science of influence and how to connect with every prospect and member. If you want to boost sales, retention, and team member engagement without resorting to manipulative tactics or "buyer's remorse," this epi…
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How to Host a Fitness Event That Converts Over-50 Prospects
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Hosting a simple, purposeful event before the end of the year could be the key to attracting your next five best clients over 50. In this solo episode, Jay Croft shares a step-by-step strategy that any gym owner or fitness professional can implement—even during the busy holiday season. You’ll learn: Why older prospects prefer low-pressure, educatio…
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Ep4 Internet Sales Series | Stop Being Transactional: Connect, Build Trust, Sell More
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Are you still saying, "What I'd like to do is get you down here…"? That old-school, transactional approach is dead. In this episode of Dealer Talk with Jen Suzuki, we explore the relational selling mindset — the strategy that builds trust, boosts confidence, and creates lifelong customers. Jen walks you through: The difference between transactional…
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[ELM#1039] Transform Your School's Approach to Family Engagement
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Strong family partnerships don’t happen through flyers or events. They grow when we listen with humility and invite families to shape school culture rather than receive information. In this episode, we explore how shifting from compliance to true collaboration transforms engagement, especially with underrepresented families. When we share power, tr…
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Building a Human-Centered Fundraising Pipeline
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Are you chasing numbers or building relationships? Most fundraisers are stuck on the hamster wheel. Chasing donors. Juggling events. Burning out. But what if the real breakthrough comes from slowing down? Here’s the playbook for human-centered, relationship-first fundraising: Schedule ONE meaningful conversation this week. → Ask, “What inspired you…
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The Evolution of Customer Success Strategies with Dan Steinman, Director @ Colson Fellows
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In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo interview Dan Steinman, a seasoned expert in customer success and former Chief Evangelist at Gainsight. The conversation delves into the evolving role of customer success, the importance of data-driven strategies, and the necessity of healthy tension within leadership teams. Dan shares i…
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203: The one meeting guaranteed to increases engagement and retention on your team
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When a top performer leaves, the line often sounds the same: “I just wanted something different.” But the truth is, they probably didn’t see what was possible here. In this episode of The New Manager Playbook, I walk through how one conversation, done right, can be the reason someone stays. We’ll talk about: Why engagement is down (and what that re…
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Ep3 Internet Sales Series | The 3-Step Framework to Convert Internet Leads Into Appointments
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So many people avoid calling internet leads — and it's not fear, it's lack of process. In this episode of Dealer Talk with Jen Suzuki, I break down my 3-step call framework that builds trust, uncovers what customers really want, and locks in appointments fast. You'll learn: How to lead with helper vibes instead of "sales vibes." How to get into fle…
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225: How to Show Up and Stand Out as a Speaker ft. Joanna Waterfall
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It’s not just what you say on stage—it’s how you show up in the room. In this snack sized episode, Joanna Waterfall shares what really makes a speaker memorable from a host’s perspective. Spoiler: it’s not just a killer keynote. Joanna gets real about the importance of showing up authentically before, during, and after your talk. We talk about how …
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The Launch Strategy Behind A 1000+ Member Community
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This week I’m sharing a behind-the-scenes look at how we recently migrated more than 1,000 members into a new custom Circle app for a client. If you’re getting ready to launch a new community or move your existing customers onto a new platform, this episode walks you through exactly what to plan for. I share the full list of what we did to make thi…
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Reinventing Fitness Business Models with Kari Saitowitz
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Send us a text In this captivating episode of the Revenue Machines podcast, host Ben Ludwig sits down with the remarkable Kari Saitowitz, a marketing powerhouse and the Chief Marketing and Creative Officer for New York Sports Club. Kari shares her inspiring journey from a marketing executive at Pepsi to becoming a trailblazer in the fitness industr…
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October Rescue: Beat Teacher Burnout with Colossians' Hidden Key
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Teacher retention specialist David McDuffie shares the second hidden key to beat burnout in this October PD episode: using Colossians 2:13–15 to "disarm" negative powers in the classroom. He teaches practical steps—breaking legal claims, exposing lies (fear and ignorance), classroom routines, and a daily declaration—to help teachers reclaim authori…
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From Struggling to $30K Months: How Seth Scrimo Grew His Fitness Business with Books and a Podcast
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In this episode of The Optimal Aging Podcast, host Jay Croft sits down with Seth Scrimo, a former Marine and now a thriving fitness business owner in Wooster, Ohio. Just a few years ago, Seth was barely scraping by—earning around $4,000/month. Today, he regularly brings in up to $30,000 per month. How did he do it? By writing books that build trust…
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Ep2 Internet Sales Series | Aggressive 72-Hour Internet Lead Follow-Up Strategy
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Unlock the secrets to mastering internet lead follow-up with Jen Suzuki! In this episode of Dealer Talk with Jen Suzuki, Jen dives deep into her aggressive, results-driven 72-hour follow-up cadence for internet leads. She shares proven strategies for phone calls, texts, voicemails, personalized videos, and AI-assisted messaging—designed to help dea…
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[ELM#1038] Building a Thriving Educator Ecosystem
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Thriving schools don’t happen by chance; they’re built through intentional systems that attract, grow, and keep great educators. In this episode, we’ll explore how proactive leadership transforms retention, development, and culture, creating schools where teachers thrive and students soar. #EducationalLeader, Kim “When students are led well, they l…
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Your Network is Your Net Worth with Carson Heady, Managing Director of Americas @ Microsoft
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In this episode of SaaS Therapy, host Todd Kirk and co-host Casey Trujillo welcome Carson Heady, a sales expert from Microsoft. They discuss Carson's extensive sales background, the transition from hardware to SaaS, and the essential skills for successful selling. Carson emphasizes the importance of building trust with customers, understanding thei…
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202: The leadership skill that INSTANTLY makes you more influential
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As managers, we’re trained to look downward (at our team) and outward (at the organization), but if you’re not also managing up, you’re missing a huge part of the job. In this episode of The New Manager Playbook, I unpack: Why your team’s burnout isn’t enough to justify more resources (and what is) The exact shift that helped one manager secure 3 a…
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Ep1 Internet Sales Series | Stop Sounding Basic! Level Up Your Phone Game with Jen Suzuki
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In this solo episode, Jen Suzuki kicks off her new Sales Series with the energy, insight, and strategy that'll transform your phone calls into conversions. Jen breaks down her favorite real-world techniques that work for inbound, outbound, internet, and service calls — the same tactics she teaches top-performing dealership teams across the country.…
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Are unpaid speaking gigs worth it or a complete waste of your time? In this episode, I’m pulling back the curtain on a question that every industry educator and speaker eventually asks: “Should I take the stage if I’m not getting paid?” You’ll hear from powerhouse speakers and event hosts like Jordan Gill, Elizabeth Henson, Amber Housely, Kristina …
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2025 Association Community Benchmarks, Trends, and Tips
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Today’s episode of The Member Engagement Show is a special presentation of a recent webinar covering the release of Higher Logic’s 2025 Association Community Benchmark Report: “From Data to Action.” Kelly and her guests Eileen Quinn and John Micah Yates, strategic advisors on the Higher Logic customer success team, walk through the results of the s…
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Radical Customer Obsession: Unlocking Growth, Loyalty, and Advocacy with Amanda Stevens | Episode 550
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Discover the surprising power of "Radical Customer Obsession" with author and expert Amanda Stevens. She explains that in a digitally distracted world, the key to success is getting to the heart of what your customers really need, not just what they tell you. From understanding the "Inner Circle" dynamic of female members to learning from other ind…
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How Row House Found Its Over-40 Marketing Niche, with Noel Miller
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What happens when a national fitness brand realizes its best members are over 40? For Row House, it sparked a powerful new direction—and a brand refresh rooted in vitality, community, and smart training. In this episode of the Optimal Aging Podcast, Jay Croft chats with Noel Miller, Row House's Manager of Training and a 30-year fitness pro. Noel sh…
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