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Salon Success Secrets

Lindsay Lowe & Jen Booth

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Welcome to Salon Success Secrets With Jen & Lindsay! (Formerly Blondes in Business: A Luxury Beauty Business Coaching podcast) Get ready to unlock the secrets of success as we empower salon and spa owners with a powerhouse team to gift them more time, money, and freedom. Join our hosts Lindsay Lowe & Jen Booth as they share their insights, strategies, and experiences in the world of luxury beauty business. If you are looking for the best salon owner podcast, you're in the right place! Each e ...
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show series
 
Send us a text We make the case that endings unlock growth and that closing loops is the most powerful move leaders can make before setting new goals. We share the CLOSE framework to capture, label, own, set endings, and empty space so your team feels clear and safe. • why finishing well beats starting big • how open loops create tension and storie…
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Send us a text We challenge the myth that more hustle solves slow months and show how reflection, data, and monthly structure stop the March scramble. Using postmortems, PAR metrics, and the GROWTH framework, we shift salons from reacting to leading with clarity. • why reflection protects profit and energy • four-question postmortem for clear learn…
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Send us a text We argue that salons don’t fail for lack of talent but for lack of leadership and a present operator. We break down why equity handouts and 1099 “owners” backfire, and how an operator-led, systems-first model helps people and profits grow. • defining the operator: clear eyes, clear math, steady leadership • why owner-absent businesse…
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Send us a text We share ten decisive questions that separate salons growing on purpose from those drifting into inconsistency. From sales beliefs and pricing strategy to culture, metrics, and automation, we show how identity drives every result. • intentional growth versus drift • sales as service and trust as helping • attracting next‑gen talent w…
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Send us a text We unveil a new category for beauty pros that replaces force with power by building identity, systems, and sales psychology into team-based salons. Through real wins and clear contrasts with booth rent, we show how to stop entropy, boost consistency, and compound growth. • Why technique alone does not create success • Force model of …
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Send us a text We share how salon leaders can turn the December rush into a strong, predictable January by using scripts, incentives, and hospitality that guide guests into a plan. The focus moves from busy to intentional, with four systems that end the January slump for good. • Reframing January as a December leadership issue • Using pre-booking w…
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Send us a text We unpack the hidden fear that keeps salon owners stuck and show how to replace control with preparation. Turnover stops feeling personal when you use simple systems to protect guests, team, and brand through any departure. • Naming the real fear behind “can we talk” • Why turnover reveals systems not worth • How fear bends standards…
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Send us a text We break down a viral booth rent flyer and show how “surface-level freedom” often turns into chaos. We teach a practical path to real freedom built on clarity, systems, brand consistency, and intrapreneurship so teams gain options, not overtime. • false freedom versus real freedom • the math behind pricing power and hours • structure…
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Send us a text We share why 50 new beauty pros chose education, community, and growth over money, and how that changes recruiting and retention. We walk through four modern learning styles, a hands-on education model, and a clear growth path anchored by the iron sharpens iron principle. • Survey insight showing belonging, learning and growth as top…
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Send us a text We uncover why safe pricing keeps salons stuck and how numbers, narrative, and nerve create premium positioning without panic discounts. We map seven buyer types, upgrade your value language, and share a case study that proves confident pricing attracts better clients. • fear, not math, as the root of underpricing • luxury brand less…
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Send us a text We draw a hard line between change and transformation, then walk through six practical steps salon owners can use to lead from the inside out. The staircase moves from awareness to celebration, supported by resolve and belief, and grounded in systems that turn habits into culture. • change vs transformation in the salon context • ste…
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Send us a text We walk salon owners and beauty pros through the Invisible-to-Abundance staircase from our book, sharing the exact actions to move from unseen to stable to truly successful. We show how to coach teams one step at a time and why abundance is for multiplying, not drifting. • the six stages: Invisible, Crisis, Urgency, Stability, Abunda…
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Send us a text We rethink cancellation policies through hospitality, not fear. We show how a loud, punitive stance can push loyal guests away and why better systems—not bigger warnings—solve most no‑show issues. • roots of “cancellation” and “policy” and why language matters • the viral all‑caps policy post and what it signals • contrast with luxur…
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Send us a text We uncover why some salons retain clients for decades while others struggle to keep them past a first visit, revealing that strong systems create trust while weak ones create chaos. • Five real-world salon experiences that demonstrate how missing systems damage client trust • The critical impact of check-in systems and proper schedul…
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Send us a text The PAD Framework transforms salon communication by eliminating anxiety and building confidence in teams and with clients. We break down how Presence, Acknowledgement, and Duplication create powerful connections that lead to better retention of both staff and clients. • Anxiety literally means "to choke" and can rob your team of pres…
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Send us a text We bust the myth of bragging about salon value and reveal why cashflow is the only number that truly matters for salon owners seeking freedom in their business. • Value equals ego – what your salon is worth on paper doesn't pay your bills • Equity equals potential – what's left after subtracting debt, but you can't spend it without s…
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Send us a text We explore how salon owners can use September as a leadership reset period, implementing three powerful habits that will help their teams thrive and businesses grow during the most profitable quarter of the year. • Create clarity habits by setting clear goals and expectations for your team through weekly "Sunday CEO Reset" routines •…
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Send us a text We explore the reality of salon growth and why bigger doesn't always mean better, breaking down the unique challenges and opportunities at each stage from 5 to 22 chairs. The journey requires understanding the crucial difference between profit and your paycheck – profit is the oxygen that keeps your business alive. • At five chairs (…
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Send us a text Most salon owners conduct superficial interviews that fail to reveal who candidates truly are, while intentional interviews uncover thinking patterns and cultural fit that predict long-term success. • Traditional interview questions only reveal who candidates want you to believe they are • You can teach technical skills but cannot te…
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Send us a text The most powerful tool in a salon owner's leadership toolkit is presence – the ability to truly notice what's happening with your team, clients, and business. When leaders are fully present, they transform routine services into exceptional experiences, turn complaints into opportunities, and help team members achieve their potential.…
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Send us a text Challenging borrowed beliefs is the key to salon success. We expose how industry propaganda shapes reality and provide tools to flip the script, replacing limiting thoughts with powerful discernment. • The history of propaganda through the "Torches of Freedom" campaign that transformed smoking for women • How common salon industry ph…
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Send us a text We explore what experienced salon owners would do differently if they had to start over tomorrow with nothing but their skills and experience. • Replacing paper appointment books and calculators with salon software that integrates with QuickBooks for better financial insights • Shifting from desperate hiring to building teams based o…
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Send us a text We explore why what salon owners often call "burnout" is actually disconnection from purpose—and how to reignite your passion with practical strategies that transform leadership challenges. • Burnout definition: physical or emotional exhaustion resulting from long-term stress, like engines that overheated and shut down • The distinct…
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Send us a text We explore the invisible yet crucial value commission salon owners bring to their teams and how to help your team see the power of what you do. As salon owners, we generate traffic, manage marketing, build brands, and create stability—all while team members sometimes assume we're just sitting in the back scrolling through social medi…
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Send us a text Salon owners can now claim the FICA tax tip credit, a dollar-for-dollar tax credit on payroll taxes paid on team tips that was previously only available to restaurant owners. This new legislation through the One Big Beautiful Bill Act gives salon owners the opportunity to redirect thousands of dollars back into their businesses or pe…
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Send us a text We dive into the essential framework for grooming salon leaders who maintain your salon's soul while scaling operations. Leadership is about transferring clarity, building beliefs, and documenting systems so your mission outlives you. • Clients come first, systems come next - protect the client experience at all costs • Great leaders…
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Send us a text Toxic coaching advice is running rampant in the salon industry, leading to broken systems, confused teams, and forgotten clients - but there's a better way forward through measured strategies and genuine leadership. • The 100% commission promotion disaster - why marketing is the owner's job and giving away services doesn't teach the …
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Send us a text We explore how proper diagnosis transforms stylists from service providers to trusted beauty guides, creating undeniable value that clients can't resist. • The moment when you see a client's Pinterest dream but know it won't work with their current hair • Why proper diagnosis builds trust, retention, confidence, and higher ticket pri…
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Send us a text We explore Dr. Ben Hardy's "Science of Scaling" framework to help salon owners shift from incremental to exponential growth through a powerful three-part system: Frame, Floor, and Focus. • Frame: Set an audacious goal that forces you to completely rethink how you operate • Floor: Raise your minimum standards by determining what you w…
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Send us a text We explore how salon owners can transform their training approach from simply teaching technical skills to developing beauty professionals with million-dollar mindsets. Every new hire represents a $20,000 investment that requires a structured development path to ensure they become profitable team members instead of costly turnover st…
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Send us a text Today we explore how to transform your salon by elevating your team from service providers to true beauty professionals who deliver meaningful transformations rather than just completing tasks. • Beauty comes from the Latin word bellus, meaning "good"—we're in the business of creating goodness, not just performing services • In today…
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Send us a text Ever notice how "freedom" becomes a trap for so many salon professionals? That quest to escape the 9-to-5 grind often leads straight into a 24/7 hustle that's anything but liberating. We're breaking mental chains in this episode by challenging everything you think you know about freedom in the salon industry. The truth? Freedom isn't…
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Send us a text Tired of the endless hustle for new salon clients? This game-changing episode reveals why your existing clients are actually your greatest untapped resource for building predictable, sustainable income. We break down the shocking math behind client acquisition that most salon owners never consider. When you calculate that acquiring e…
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Send us a text That stomach-dropping moment when a service provider says "Can I talk to you?" is something every salon owner dreads. Your mind races to "they're quitting," and suddenly all the training, coaching, and heartfelt investment you've poured into them feels like it's evaporating before your eyes. But what if these moments weren't failures…
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Send us a text The Headliner for Meevo Live is John Dijulius and tickets are available at Meevo.com/meevo-live Ever wondered how a teenager with braces transformed the beauty industry through technology? This enlightening conversation with John Harms, founder of Meevo (Millennium Evolution) software, reveals the fascinating journey from a simple co…
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Send us a text Ever found yourself constantly pushing your team, feeling drained at the end of each day, wondering why your salon staff just won't "get with the program"? This transformative episode introduces a leadership paradigm shift that could revolutionize how you run your salon and lead your team. We dive deep into the critical distinction b…
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Send us a text Why do promising stylists sometimes lose their spark? It's not a mystery—it's entropy. The universal principle that everything naturally moves from order to disorder unless acted upon by an intelligent force applies directly to your salon team. Through the contrasting stories of two stylists—one who disconnected from structure and sa…
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Send us a text Your salon isn't just losing clients—it's missing the fortune hidden in those final moments after they leave your chair. That stunning statistic reveals the hard truth: 76% of new clients vanish after their first visit, not because your service disappointed them, but because you disappeared from their lives. The magic happens in what…
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Send us a text Michael Odell's journey from Marine Corps service to prison to leadership offers a masterclass in building teams that last through accountability, courage, and personal growth. After struggling with addiction from his teenage years through his military service, Michael found himself in prison, where he made a pivotal prayer: to use h…
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Send us a text What if those elusive "dream clients" who happily pay premium prices aren't something you find, but something you create? This paradigm-shifting conversation challenges the common salon belief that ideal clients either walk through your door or they don't. Through real-world examples and practical strategies, we explore how transform…
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Send us a text The secret to salon success might not be what you think. Jane Johnson, personal development expert with over 40 years of experience, reveals how toxic relationships could be silently sabotaging your business and draining your energy. Want to identify toxic patterns and create a healthier salon environment? Here are free resources to …
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Send us a text Ever had that visceral reaction when someone slides into your DMs with a "hey girl, business opportunity" message? That feeling of wanting to run is exactly what we're unpacking today as we dive into the truth about attraction-based marketing for salon professionals. What if the secret to filling your books isn't chasing clients but …
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Send us a text Our latest episode unveils the secrets behind extraordinary service in the hospitality industry. Join us as we sit down with Martin, the acclaimed waiter from Le Cirque, who has mastered the art of providing unforgettable guest experiences. With a million-dollar mindset, Martin reveals how he transformed a simple career into a journe…
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Send us a text Ever wondered if booth renters in the beauty industry are truly business owners? Our latest episode challenges this common belief by dissecting the real differences between owning a business and merely owning a job. We promise you'll gain eye-opening insights into the financial risks and hidden stresses booth renters face, as we debu…
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Send us a text Rediscover the essence of beauty and success with Lindsay Lowe and Jen, two trailblazing salon owners who turned uncertainty into opportunity. Lindsay's journey began with an unexpected role as a receptionist, sparking a passion that led her to helm Platinum Company Beauty Bar. Meanwhile, Jen's early academic struggles redirected her…
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Send us a text What if your salon could maintain a bustling schedule year-round without succumbing to the myth of the slow months? This episode promises to equip salon owners with transformative strategies to not only fill appointment slots but also cultivate lasting client relationships. Drawing from insights by salon experts across North America,…
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Send us a text Unlock the secrets of sparking desire and motivation within yourself and your team by tuning into our latest episode. What if the key to achieving your goals lies in understanding the true essence of desire? We promise you’ll gain insights into how this powerful force, rooted in its Latin origins as an inherent calling, can drive mea…
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Send us a text What if your salon could become a hub of empowerment and creativity, where every stylist and client feels truly valued and inspired? Join us as we unveil the transformative power of "Beauty Buddies" with our special guest, Lindsay, who brings firsthand insights into creating a supportive salon environment. Discover how simple changes…
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Send us a text Discover the secret to elevating both your personal confidence and client perceptions with our latest episode of Salon Success Secrets. Have you ever walked into a salon where the staff's attire just didn't match the premium prices? We explore how such mismatches can impact perceptions of service quality and customer satisfaction. As…
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Send us a text Curiosity might just be the secret ingredient you never knew your business needed. Imagine transforming your approach to leadership and customer relationships by simply embracing a curious mindset. This episode promises to unlock the potential of curiosity, particularly in the salon industry, by illustrating how it can fuel growth, i…
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