Best Dealership Operations Podcasts (2025)

1
"GMs Don’t Get Finance": How This Operator Uses F&I to Outrun the Market | Chase Channell, General Manager of Victory Honda Jackson 52:25

11d ago52:25

52:25

Today I’m joined by Chase Channell, General Manager of Victory Honda Jackson. We get into how he went from college dropout to GM by 25, why mastering finance separates good GMs from great ones, and why he still personally desks every single deal at his store. This episode is brought to you by: 1. DLRdmv – Dealers, are you still stuck using outdated…

1
UCDP Ep #74 - Modernizing Trade-Ins and Dealer Payments: Tim Zierden, TradePending 20:49

20h ago20:49

20:49

In this episode of the Used Car Dealer Podcast, Zach talks with Tim Zierden, Chief Operating Officer at TradePending, to unpack how the company’s trade-in, payment, video, and retention tools are “making automotive simple” for more than 5,000 dealerships. Tim shares what drew him to the role after two decades at Cox Automotive, KAR Global, and Deal…

1
Ep. 658 - Lessons in Influence from One of Canada's Most Respected Leaders, with Agnes Di Leonardi 22:21

1d ago22:21

22:21

My guest in this episode is Agnes Di Leonardi — an automotive executive, a lawyer, and one of the few recipients of the prestigious Order of Canada for her contributions to the industry. With over 30 years of experience across companies like Ford, Mazda, and Simtec Dealer Services, Agnes brings a wealth of knowledge about leadership, inclusion, and…

1
Why a 2x Auction Founder Is Flipping the Wholesale Script—And Paying Dealers When They Sell Cars | Joe Neiman, President of DealerClub 45:53

2d ago45:53

45:53

Today I’m joined by Joe Neiman, President of DealerClub, part of the Cars Commerce ecosystem. We dive into the details behind his $25M exit, how reputation-based wholesale is shaking up the auction block, why he’s paying dealers to sell on DealerClub, and more. This episode is brought to you by: 1. DLRdmv - Dealers, are you still stuck using outdat…

1
4x'ing Used Car Sales: This Franchise Dealers Ultimate Pre-Owned Playbook | JR Toothman, Dealer Principal at Toothman Ford 43:07

4d ago43:07

43:07

Today I’m joined by JR Toothman, Dealer Principal at Toothman Ford. We break down how he’s quietly 4x’ing used car sales—his secret acquisition playbook, the hailstorm that led to his biggest sales day ever, and the behind-the-scenes strategy powering his used car empire. This episode is brought to you by: 1. OPENLANE - The world’s best online deal…

1
UCDP Ep #73 – Real-Time Lot Management with Mike Hanna of TrueSpot 22:56

4d ago22:56

22:56

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Hanna, CEO of TrueSpot, an innovative company transforming fixed ops with real-time vehicle and key tracking technology. They discuss how TrueSpot’s solutions minimize wasted time, cut costs, and ultimately enhance the customer experience. From initial challenges and triumphs to u…

1
Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with 18:31

4d ago18:31

18:31

What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industr…

1
Ep. 657 - Human First, AI Fast: The New Sales Formula, with Kyle Mountsier 21:23

8d ago21:23

21:23

In this episode I’m hanging out in person with my good friend Kyle Mountsier—COO at ASOTU (Automotive State of the Union), we talk about everything from AI implementation in dealerships to the real reason human connection is the most valuable currency in retail auto. We’re recording this one in person from New York City, floor-sitting style (yep, y…

1
Industry Spotlight: Why Most Dealers Fail at Lead Follow-Up—And How Tech Closes the Gap 45:23

9d ago45:23

45:23

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Yuriy Demidko, Chief Information Officer at DPFox; and Matthew Muilenburg, Chief Product Officer at Impel. This episode of th…

1
How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat 16:38

11d ago16:38

16:38

The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feel…

1
Industry Spotlight: Why Tariffs Could Fuel a Used Car Squeeze– And How Dealers Are Pivoting 34:43

13d ago34:43

34:43

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Doug Obenhaus, President Texas Auto Sales, and David Kang, Chief Marketing & Analytics Officer, Copart. This episode of the C…

1
Ep. 656 - Avoid This Mistake, Unlock Customer Loyalty, with Christine Mitchell 22:00

15d ago22:00

22:00

In this episode, my guest is Christine Mitchell—aka The Car Lady— founder of The Car Lady Canada, and we talk about what it really takes to build dealership loyalty, elevate women in automotive, and create a culture that actually sticks. Christine’s been in the car business since she was 16—and what started as a gig in the lube lane turned into a n…

1
Industry Spotlight: Who Killed The Loaner Car– And Why Service Customers Don’t Miss It 25:31

16d ago25:31

25:31

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Cody Hansen, Fixed Operations Director Ferman Automotive, and Matt Gonzalez, Sr. Account Executive, Automotive at Uber. This …

1
How Family Turmoil—And A Patriarch’s Dying Wish—Sparked A Bold New Chapter For Crain Automotive | Christian Crain, VP of Operations at Crain Automotive 49:15

18d ago49:15

49:15

Today I’m joined by Christian Crain, VP of Operations at Crain Automotive — a 16-store dealer group based in Arkansas. We dig into a story that’s both unique and all too common in the car business: generational turmoil, how control can fracture a family, what it takes for the next generation to rebuild and much more. CDG's Automotive Tariff Tracker…

1
Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters 15:43

18d ago15:43

15:43

In this episode, I’m joined by none other than Aaron Watters, CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line m…

1
Ep. 655 - How to create a Culture that delivers the Brand Promise, with Edwin Frizzell 20:06

22d ago20:06

20:06

In this episode, my guest is Edwin Frizzell, Regional Vice President and General Manager at the legendary Fairmont Royal York, and we’re talking about what it really takes to create unforgettable guest experiences, build strong internal culture, and lead with purpose in fast-paced, high-expectation environments. Edwin shared a real-world example of…

1
Industry Spotlight: How a Superbowl Champion Helped Cable Dahmer Crack The Code On Interstate Vehicle Shipping 30:23

23d ago30:23

30:23

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Tom Bear, Platform Used Car Director at Cable Dahmer Automotive Group, Stephan Morris, Used Vehicle Acquisition Manager at Ca…

1
Average Is the Enemy: How Hospitality Became This Dealer's Strategy for Standing Out | Michael Wood, GM at Jaguar and Land Rover of Virginia Beach 46:46

25d ago46:46

46:46

Today I’m joined by Michael Wood, GM at Jaguar Land Rover Virginia Beach. We discuss Jaguar returning to its roots as a niche sports car brand, the existential crisis facing car dealerships, whether “negotiation-free” really matters—and more. This episode is brought to you by: 1. SalesApe (AI Agent Group LTD) - SalesAPE is the AI sales rep built fo…

1
How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell 22:58

25d ago22:58

22:58

In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye, and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management. UVeye is a cutting-edge computer vision company specializing in au…

1
The Hidden EV Hurdle: Why Charging Still Stumps Buyers & How Dealers Can Fix It | Oliver Phillips, Chief Operating Officer of Qmerit 26:18

1M ago26:18

26:18

Today I’m joined by Oliver Phillips, COO of Qmerit. We break down the #1 EV problem dealers aren’t talking about—and how to solve it, why Florida is quietly becoming an EV powerhouse, how EVs are cutting through the political noise, and a whole lot more. This episode is brought to you by: 1. OPENLANE - The world’s leading online dealer marketplace …

1
Ep. 654 - What the Top 1% of Dealers Are Doing Differently on Social Media, With Miranda Pyette 27:50

29d ago27:50

27:50

In this episode, my guest is Miranda Pyette, founder of Purpose Automotive and one of the sharpest minds in the game when it comes to dealership social strategy. She’s been in the trenches. From hustling newspaper ads to helping dealers make the massive leap from print to digital. Now, she’s leading a powerhouse team of women helping dealerships ac…

1
Auto Tariffs Are Coming– Now What? | Emergency Podcast With 8 Top Dealers And Insiders 53:30

1M ago53:30

53:30

Today on the show: A powerhouse panel breaks down one of the most urgent issues facing auto retail — tariffs. With major policy shifts on the horizon, I brought together some of the industry's top operators, economists, and insiders to cut through the noise and unpack what tariffs could mean for dealers, OEMs, and the entire retail ecosystem. This …

1
UCDP Ep #72 – Automotive BDC & Fixed Operations with John Traver 47:09

1M ago47:09

47:09

In this episode of the Used Car Dealer Podcast, Zach talks with John Traver, the founder of Traver Technologies and TraverConnect, to explore the evolution of the BDC concept. John shares insights on launching TraverConnect, transforming service-lane interactions into revenue opportunities, and balancing people with technology to deliver an excepti…

1
How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi 16:36

1M ago16:36

16:36

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle? In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide. …

1
Ep. 653 - The Hidden Influence of Retail Spaces on Customer Behavior, with Omar Gandhi 20:09

1M ago20:09

20:09

In this episode, my guest is Omar Gandhi, founder of Omar Gandhi Architects (OG) and the architectural genius behind Audi Haus. Omar’s firm, Omar Gandhi Architects, has built a reputation for creating spaces that do more than just exist—they make people feel something. And as it turns out, when people feel something, they’re more likely to engage, …

1
The Data Battle in Auto Retail: Who’s Losing, and How Dealers Can Take Control | Chad Rycenga, Chief Product Officer at Authenticom 32:14

1M ago32:14

32:14

Today I’m joined by Chad Rycenga, Chief Product Officer at Authenticom. We’re breaking down the data battle playing out on dealership lots — how dealers are protecting customer info, where the threats are coming from, and how smart businesses are using data to unlock serious profits. This episode is brought to you by: 1. CRC Transport LLC - If you’…

1
Humbled, Sober, and Scaling to $1B a Year: The Faith-Driven Rise of a 5th-Gen Auto Dealer | Andrew Dahl, President at Dahl Automotive 48:09

1M ago48:09

48:09

Today, I’m sitting down with Andrew Dahl, President at Dahl Automotive, a 12 franchise dealer group based in Wisconsin and Minnesota to discuss: How He's Scaling to $1B a Year, Why 'entitlement' almost ruined a 5th-generation family legacy, How he found found a higher power to change his life and much more. This episode is brought to you by: 1. Sto…

1
Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents 23:39

1M ago23:39

23:39

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again? That's not science fiction — that’s Numa. In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone s…

1
Ep. 652 - The #1 Mindset Shift That Will Transform Your Dealership’s Success, with Nick Askew 29:33

1M ago29:33

29:33

In this episode, my guest is Nick Askew, CEO of Space Auto— a guy who went from composing music to selling cars to building game-changing tech for dealerships. Yeah, you read that right. His journey proves that creativity, sales, and innovation are more connected than we think—and that fresh thinking might be exactly what the auto biz needs right n…

1
How Tesla, Tariffs & Market Shifts Are Reshaping Car Sales | David Thomas, Director of Content Marketing at CDK Global 36:01

1M ago36:01

36:01

Today, I’m sitting down with David Thomas, Director of Content Marketing at CDK Global to discuss: Tesla polarizing customers and the brands they are flocking to, The potential impact of auto tariffs and how manufacturers are pivoting, the coming drought of used rental inventory—plus much more. This episode is brought to you by: DriveHRIS - DriveHR…

1
Inside Nissan’s Comeback Gameplan: Profitability, Product Mix, And The Long Road Ahead | Vinay Shahani, Chief Marketing & Sales Officer Nissan/Infiniti USA 52:10

2M ago52:10

52:10

Today, I’m sitting down with Vinay Shahani, Chief Marketing & Sales Officer at Nissan/Infiniti USA. We break down Nissan’s comeback strategy, how its product mix is evolving, whether or not the brand is "over-dealered," and what it all means for the future of the franchise—plus much more. This episode is brought to you by: 1. Corpay - Corpay is tra…

1
David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships 19:20

2M ago19:20

19:20

In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres, and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like…

1
Ep. 651 - From Bank Robber to Car Sales Master, with Luke Lunkenheimer 33:35

2M ago33:35

33:35

In this episode, my guest is Luke Lunkenheimer, the President of Paid to Persuade, and let’s just say… his road to success wasn’t exactly a straight line. Before becoming a persuasion expert and sitting at the table with guys like Tai Lopez and Brad Lea, Luke took a few, uh… detours but we’ll get to that. But here’s the crazy part—his past is exact…

1
Buy-Sell Boom or Bust? The Truth About Dealership Mergers in 2025 | Alan Haig, President of Haig Partners 57:45

2M ago57:45

57:45

Welcome to the Car Dealership Guy Podcast. In this episode, I welcome back Alan Haig, CEO of Haig Partners to discuss: Why dealers are lining up to buy Stellantis stores, Why "Japan Inc." won't let Nissan fail, the vibe shift on dealership profitability in 2025, and how 10 million cars disappeared from American roads. This episode is brought to you…

1
State of the Car Market: Luxury Squeeze, Leasing Lifeline & OEM Tech Failures | Andrew Wright, Managing Partner @ VINArt Dealerships 1:03:21

2M ago1:03:21

1:03:21

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Andrew Wright, Managing Partner at Vinart Dealerships. This episode is brought to you by: 1. Phone Ninjas - Is your store missing opportunities before they even hit the lot? Phone Ninjas helps dealers maximize every opportunity with custom scripts and critical coaching on a…

1
John Traver: How to Build an Engaged, High-Performing Team in 2025 26:00

2M ago26:00

26:00

John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service pro…

1
Ep. 650 - Remembering Jim “Alpha Dawg” Ziegler 39:34

2M ago39:34

39:34

In this special episode, I pay tribute to my friend and industry icon, Jim "The Alpha Dawg" Ziegler. If you’ve been in the car business for more than five minutes, you probably know his name—or at the very least, you’ve heard his unmistakable voice calling it like it is. Jim was one of a kind, and his impact on the industry, and on me personally, i…

1
Benzs and Bowties: Dealership Secrets of The General Sales Manager Redefining Automotive Content | Doug Horner, GSM of North Olmstead Mercedes-Benz 42:48

2M ago42:48

42:48

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Doug Horner, General Sales Manager of North Olmsted Mercedes-Benz and the creator behind the wildly popular Benzs and Bowties social media accounts. We discuss why he’s intentionally leaving $50K on table with every G-Wagon he sells, how he’s generating half of his leads th…

1
Industry Spotlight: Tasca Auto Group's Secret to Bringing Long-Lost Customers Back To The Dealership 35:41

2M ago35:41

35:41

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Bob Tasca III, VP of Tasca Automotive Group, and Ryan Maher. CEO of BizzyCar. This episode of the Car Dealership Guy Podcast …

1
The Fixed Ops Power Play: How BG Products is Helping Dealers Win Big with Tim Allbritten 22:45

2M ago22:45

22:45

In this episode, I'm joined by Tim Allbritten, Director of OEM Business Development at BG Products, Inc., to unpack the game-changing impact BG is having on dealership service departments across the country. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if you could boost service drive efficiency, incr…

1
Lessons From Lithia And Beyond: The Habits Driving A Successful Dealer Group With Happy Employees | Michael Speigl, Dealer Principal of WE Auto 1:01:06

2M ago1:01:06

1:01:06

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Michael Speigl, Dealer Principal of We Auto, a Michigan-based dealer group. We discuss the lessons he learned from working for Lithia and how they shaped his own dealerships, why he’s investing over $250K in company culture, and the phone call that changed his family’s life…

1
Ep. 649 - The Ultimate Customer Magnet for Dealerships, with John Dwyer 24:58

2M ago24:58

24:58

In this episode, my guest is John Dwyer—a marketing enigma known for crafting “way-outside-the-box” customer attraction strategies. John is the brains behind campaigns that have turned entire industries on their heads. He’s the guy who got Jerry Seinfeld out of retirement for an ad campaign (seriously, who does that?!), and he’s been helping busine…

1
How Van Horn Auto Group Is Capitalizing on the Final Customer Touchpoint—The Card Swipe | Industry Spotlight 32:58

2M ago32:58

32:58

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jennica Krebsbach, Controller at Van Horn Auto Group, and Julie Douglas, CEO of Dealer Pay. This episode of the Car Dealershi…

1
Ryan Maher: How Top Dealers Are Using Recalls to Drive More Revenue in 2025 23:25

2M ago23:25

23:25

In this episode my guest is Ryan Maher, the powerhouse CEO behind BizzyCar. Ryan isn’t just a leader—he’s a disruptor turning what most view as a headache—a recall notice—into a secret weapon for dealer profitability and customer retention. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ryan and I dive into …

1
Ep. 648 - How New York’s Largest Auto Group Dominates Social Media, with Brad Gelber 27:24

2M ago27:24

27:24

In this episode, my guest is Bradley Gelber—the digital media and content marketing mastermind at West Herr Auto Group, the largest privately-owned dealer group in New York. Now, let me ask you something… Does your dealership’s online presence actually stand out? Or are you just another brand blending into the endless scroll of sameness? Here’s the…

1
No B.S. Dealer Strategy: How Brett Sutherlin Built a Toyota Powerhouse (& What Brands He’s Avoiding) | Brett Sutherlin, Dealer Principal of Sutherlin Automotive Group 46:50

2M ago46:50

46:50

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Brett Sutherlin, Dealer Principal of Sutherlin Automotive Group, to discuss: His no B.S. dealer strategy and what brands he's avoiding, How he's doubling margin vs his competition with Google Business Profiles, Buying dealerships off of Linkedin and much more. This episode …

1
Hard Lessons Learned: Brute-Forcing His Way to 12 Dealerships & $1B+ Revenue | Matt Bowers, Dealer Principal at Matt Bowers Auto Group 56:50

2M ago56:50

56:50

Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Matt Bowers, Dealer Principal of Matt Bowers Automotive Group, to discuss how he brute-forced his way to 12 dealerships and $1 billion in revenue, his unlikely start in the car business and tumultuous path to becoming a powerhouse auto group owner, the most important factor…

1
Run Toward the Fire: David O’Brien on Culture, Coaching, and Dealership Success 15:24

3M ago15:24

15:24

In this episode, I sit down with my friend and industry powerhouse, Dave O’Brien, CEO of Woven Solutions. We get real about what it takes to fix results where they matter most: your people, your culture, and your leadership. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if the secret to dealership succ…

1
How Sonic Automotive Joined Forces With The Biggest E-Retailer In The World To Sell Cars | Industry Spotlight 38:45

3M ago38:45

38:45

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jeff Dyke, President of Sonic Automotive, and Matt Nuffort. Director at Amazon Autos. This episode of the Car Dealership Guy …

1
Ep. 647 - How to Tap Into the Multi-Billion Dollar Spanish Car Market, with Chance Mayfield 26:07

3M ago26:07

26:07

In this episode, my guest is Chance Mayfield, founder of Carfluent - we sit down to talk about how dealerships can better connect with Spanish-speaking buyers, create a seamless customer experience, and ultimately drive more sales. Here’s the deal… The Spanish-speaking car market in the U.S. is MASSIVE yet it remains one of the most underserved con…

Podcasts Worth a Listen

Dealership Operations Podcasts

Podcasts Worth a Listen