Best Dealership Operations Podcasts (2025)

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Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio 6:13

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3h ago6:13

6:13

In this episode, my guest is Kaylee Felio, Sales and Marketing Manager at PartsEdge, joining us from the Snell Motor Companies in Dallas, Texas. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Kaylee and I talk about why parts managers are so critical to a dealership’s success but often left out of the bigger…

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Business Value and the Human Connection 1:05:30

13h ago1:05:30

1:05:30

Send us a text What happens when you strip commerce down to its essence? In this thought-provoking conversation between industry veterans, we explore the fundamental truth that all business boils down to two people exchanging value—and everything else is just overhead. Steve Clegg opens with a powerful framework: the economy only functions through …

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Michael Cirillo: The Biggest Problem In Retail Auto and How To Solve It | Leadership | Ep. 678 30:44

24m ago30:44

30:44

Most people assume the biggest problem in retail auto is inventory, rates, or competition. But every time I walk into a dealership, I see something else at the core of the struggle. It isn’t obvious on the surface, but you can feel it in the turnover, the burnout, the “busy but not fulfilled” pace that too many teams are stuck in. We love to talk a…

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How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon 10:17

3h ago10:17

10:17

What if the way you manage your fleet could flip from being a cost center to a profit center? In this episode I’m joined by Shawn Concannon, President of TSD Mobility by Reynolds and Reynolds, and Ed Roberts of Bozard Ford Lincoln. Katrina Ness and Sarah Vantine sat down with them live at the Reynolds and Reynolds Amplify event in Dallas to talk ab…

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Value First, Technology Second: The AI Implementation Playbook 56:19

20m ago56:19

56:19

Send us a text Technological revolutions come and go, but the fourth industrial revolution – powered by artificial intelligence – promises to transform business in ways we're only beginning to comprehend. In this thought-provoking conversation, we explore how organizations can harness AI's potential through value-based implementation strategies wit…

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Jimmy Douglas: Why 49% of Car Dealers Struggle to Sell EVs | Car Sales | Ep.677 35:15

11d ago35:15

35:15

In this episode my guest is Jimmy Douglas, founder and CEO of Plug and former Tesla exec. Jimmy’s one of the sharpest voices in the pre-owned EV market, and he’s here to break down what most dealers are missing, and what a small group is quietly getting right. We talk about why nearly half of dealers still won’t touch used EVs, what it actually tak…

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Stop Guessing Car Prices | Dealer's Real-Time Market Data + AI Suggestions 1:03:46

14d ago1:03:46

1:03:46

Pricing is moving every day. Your lot is full, days-to-turn is climbing, and “check comps later” quietly erases margin. In this episode we show how dealers can price with same-day market data, re-engage every warm shopper automatically on a drop, and use AI price suggestions with reasons so you know when to move, and when not to. What you’ll take a…

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The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It) 6:37

22h ago6:37

6:37

In this episode my guests are Ashleigh Norton, VP of Marketing at Blink AI, and Ken Mauldin, Director, Platform Fixed Operations at Snell Motor Companies. Katrina and I sat down with them inside Snell’s stunning Dallas facility to talk about something every dealership wrestles with: how to keep operations efficient without burning out your people o…

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Human Intelligence in the AI Era: The Future of Recruitment and Leadership 1:03:11

1d ago1:03:11

1:03:11

Send us a text The talent crisis in heavy equipment has reached a critical point. In this eye-opening conversation, recruiting veteran Jay Lucas reveals why technicians remain the industry's Achilles heel and how leadership failures are exacerbating the problem. Drawing from 30 years of experience and thousands of candidate interviews, Lucas offers…

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Dry Run Fee Request Denied! OMG Car Hauler Not LOL ATI IL show 209 51:48

6d ago51:48

51:48

AUTO INDUSTRY SOCIAL MEDIA SUGGESTS WE'RE ALL ONE BIG HAPPY FAMILY (TAKING CARE OF ONE ANOTHER) AND BIG COMPANIES (FULL OF AMAZING LEADERS) DO THE RIGHT THING. So what happens when the little guy needs fair compensation? This is Industry Logistics on ATIBy Jay at ATI

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Ondar Tarlow: Activate More Car Buyers with VIP Events | Car Sales | Ep. 676 44:16

18d ago44:16

44:16

In this episode my guest is Ondar Tarlow, a marketing strategist with more than 20 years of experience working with brands like Fastlane Drive, Pacific Premier Bank, and the LA Chargers. He’s built a career on creating events and campaigns that actually move people—sometimes literally into showrooms. We dig into the big question dealers wrestle wit…

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Fake Leads, Real Costs: Dealers and the Marketing Blind Spot 50:37

19d ago50:37

50:37

In this episode of Dealer Insiders, we break down the real marketing problems costing car dealers time, money, and sales from paying for fake leads to tracking the wrong metrics. We cover how to identify lead quality, fix broken attribution, and make data-driven decisions that actually improve ROI. Whether you’re navigating ad contracts, questionin…

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AI in Car Sales: Assistant or Spam Machine? 50:39

21d ago50:39

50:39

AI is everywhere in retail, but the real test for car dealers is whether it actually helps sell cars or just burns trust. In this episode, we break down the fine line between AI that assists and AI that feels like spam. From price-drop automation to appointment scheduling, from personalized follow-ups to dust-covered inventory, the conversation dig…

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The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn 9:00

16d ago9:00

9:00

In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City. Mickey has spent more than 35 years in the F&I space, and he brings a perspective that challenges the way many dealers think about customer loyalty. We talk about how authenticity, sincerity, and emp…

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Mystery Shopping The Car Dealership: Why It Works. ATI AE show 402 1:11:11

10d ago1:11:11

1:11:11

OEMS, DEALERS, AND VENDORS ALL BENEFIT - UNLOCKING HIDDEN SECRET INSIGHT WHEN MYSTERY SHOPPING A DEALERSHIP - THROUGH REAL CUSTOMER EXPERIENCE, REVEALING WEAK SPOTS, AND PROVING LEADS, STAFF, AND SALES PROCESSES WORK. This is Automotive Ecosystem on ATI.By Jay at ATI

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UCDP Ep #78 - AI, Live Agents & the Future of Dealership Engagement w/ Aaron Kleinhandler 33:56

11d ago33:56

33:56

In this episode of the Used Car Dealer Podcast, Zach sits down with Aaron Kleinhandler, CEO of Better Car People, to discuss how AI-powered technology and live agents are transforming dealership engagement. Aaron shares lessons from his private-equity journey leading Spectrio, insights from scaling Better Car People through acquisitions like Proact…

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Shasta Haddock: How to Convert Social Media Leads Into Car Sales | Business Development | Ep. 675 31:44

25d ago31:44

31:44

In this episode, my guest is Shasta Haddock, Chief Operations Officer at Epic BDC and host of I'm A Car Chick Podcast. With over a decade in automotive, she’s built high-performing BDC teams and even created the industry’s first elite response team that turns social media traffic into real showroom appointments. We get into some very real challenge…

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Is AI Helping You Dealers Sell More… or Just Confusing Everyone? 1:09:42

28d ago1:09:42

1:09:42

Car dealers are being sold the promise of AI, but are they buying into the wrong parts? In this episode, we dig into the real problems AI should be solving inside a dealership. From aging and acquisitions to marketing waste and misused chatbots. Most vendors are selling chat AI that sounds good but misses the mark. If you’re a GM, owner, or decisio…

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How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins 8:17

15d ago8:17

8:17

What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before? In this episode my co-host Sarah Vantine and I sit down at Uber’s World Headquarters in New York City with Tim Mullins, Chief Market Transformation Officer at Capital One. Together, we explore how technology is rewri…

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Two People, One Transaction: The Naked Truth About Money 1:01:10

15d ago1:01:10

1:01:10

Send us a text The economic revolution we've been waiting for isn't just coming—it's already here. In this eye-opening conversation, Steve Clegg brings decades of financial expertise to explain how artificial intelligence and cryptocurrency are fundamentally restructuring global commerce by eliminating the layers of middlemen that have traditionall…

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Janis Showers: The Most Overlooked Profit Center in Your Dealership | BDC | Ep. 674 33:45

1M ago33:45

33:45

In this episode my guest is Janis Showers, founder of The Car Girls, who has spent more than 25 years helping dealerships turn phone calls and customer conversations into lasting relationships and profit. We dig into why the simplest interaction—the phone call—is still one of the biggest stumbling blocks in 2025, and what that says about the way de…

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From Conventional Dealership to AI-Driven Operations: A Conversation with Troy Ottmer 52:53

22d ago52:53

52:53

Send us a text Troy Ottmer brings forty years of dealership experience to a forward-looking conversation about artificial intelligence and its profound impact on the equipment industry. Drawing from his unconventional career path—spanning automotive, medium-duty, construction equipment, agricultural machinery, forestry, and recycling sectors—Troy s…

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How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson 5:19

23d ago5:19

5:19

In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why “courtesy rides” are no longer just about shuttle…

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Ep. 673 - Why Your Dealership Experience Is Worth More Than You Think, with Megan McDowell 26:05

1M ago26:05

26:05

In this episode, my guest is Megan McDowell, Vice President of Operations at TrueCar. Megan’s career started on the sales floor at Lexus of Austin and took her all the way to the executive table without leaving the automotive industry. We dig into what she learned from those bell-to-bell dealership days that gave her an edge in leadership, and how …

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What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds) 9:12

1M ago9:12

9:12

In this episode, I’m joined by Christopher Walsh, President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential companies. From starting in customer support to now steering the entire ship, Chris has seen every side of the business… and he’s not slowing down. 👉 R…

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The Fourth Industrial Revolution: Navigating Change 1:06:13

1M ago1:06:13

1:06:13

Send us a text Are you prepared for the unprecedented transformation sweeping through the equipment dealer and rental landscape? In this eye-opening conversation with industry veteran Nick Mavrick, we dive deep into how technological advancement, market consolidation, and changing buyer behaviors are reshaping the entire industry. "If you continue …

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Ep. 672 - If you believe AI will replace your job… you’re right 23:37

2M ago23:37

23:37

Let’s just be real. The ground has shifted—and it’s not just a ripple. It’s a full-blown seismic shift under every industry, every role, every business model. In this episode, I’m unpacking what that actually means for those of us in the retail auto world and beyond as we navigate artificial intelligence. You’ve seen the AI overviews show up before…

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Salvato Auctions: Insurance Vehicles w/ Lower Fees ATI AE show 401 1:09:28

2M ago1:09:28

1:09:28

THE INDUSTRY OF SALVAGE AND INSURANCE VEHICLE AUCTIONS HAS LONG BEEN RULED BY A DUOPOLY, LEAVING BUYERS STUCK WITH HIGHER FEES AND FEWER CHOICES. But what if a smarter, lower-fee, tech-driven platform hit the market? This is Automotive Ecosystem on ATI.By Jay at ATI

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What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg 6:19

1M ago6:19

6:19

In this episode, my guest is Marco Zwanenburg, Aftersales Consultant, mentor to technicians, and someone who's spent over 30 years in the service bay trenches—and lived to tell the tale. We sat down live from Uber HQ at Three World Trade Center with Sarah Vantine and a room full of fixed ops pros to talk about a subject that’s hot, a little uncomfo…

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AI is not your competition—it's your most powerful ally in business. 56:28

1M ago56:28

56:28

Send us a text The artificial intelligence revolution isn't coming—it's already here. For equipment dealerships caught in the crossfire of technological disruption, adaptation isn't just recommended; it's essential for survival. When Ron Wilson attended a birthday party and learned that two people's children had recently lost their jobs to AI, it s…

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Learn Car Hauling Business 101: New Owner-Operator ATI IL show 208 1:51:28

2M ago1:51:28

1:51:28

EQUIPMENT, INSURANCE, CDL, ELD, DOT, MC AUTHORITY, MEDICAL CARD, LOAD BOARDS, BROKERS, MINDSET AND EXPECTATIONS, THIS SOUP TO NUTS CONVERSATION IS ABOUT EVERYTHING YOU NEED TO KNOW TO BECOME AN OWNER-OPERATOR CAR HAULER. This is Industry Logistics on ATIBy Jay at ATI

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Ep. 671 - The Secret Car Sales Strategy Your Competitors Don't Know About 23:32

2M ago23:32

23:32

We’re throwing it back to one of the most practical and actionable episodes of MC on the Mic—and for good reason. This strategy is so simple, it almost feels too good to be true. But it's exactly the kind of innovative (not inventive) move that the top 1% in sales and service swear by. In this solo episode, I break down a three-step framework that …

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How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah 7:09

2M ago7:09

7:09

In this episode, my guest is Ibrahim Mesbah, Co-Founder and CEO at RevolutionParts. We caught up at Uber’s NYC headquarters to talk about something most dealerships overlook—the real power sitting inside the parts department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ibrahim shares how a casual poker co…

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Ep. 670 - GET OUT of the Customer's Way, for crying out loud! with Gary Graves 26:33

2M ago26:33

26:33

In this episode, my guest is Gary Graves, the kind of guy who can build a SaaS platform by day and grade a dirt road by night. One foot in the tech world, the other in the real one. Equal parts futurist and hands-on problem solver, he's spent years collecting and analyzing the conversations dealerships have with their customers—and the insights he’…

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The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary 7:00

2M ago7:00

7:00

What if one change in your service process could boost customer retention by 29%? That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG, joins us to unpack exactly how. We’re coming to you from Uber’s World Headquarters in New York City. Sarah Vantine and I sit down with Rob for a powe…

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Ep. 669 - Why Tires Might Be Your Dealership’s Most Overlooked Goldmine, with David Pulla 25:53

2M ago25:53

25:53

In this episode, my guest is David Pulla, President of Dynamic Tire, one of Canada’s largest tire distributors. We dive into a part of the business that most dealers overlook—tires—and explore how they’re not just rubber on a rim, but one of the most practical tools for increasing retention, profitability, and service traffic. We talk about how dea…

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New AI Auto Podcast (Part 2): Concept Development. ATI AE show 400 2:25:33

2M ago2:25:33

2:25:33

THE DAYS OF EXPECTING AUDIENCES TO CONSUME YOUR TIRED CONTENT HAVE RAPIDLY COME TO AN END, AND YOU'RE QUESTIONING WHY YOU EVER WORKED ON A COMPANY PODCAST. Do you go back to blogging and banner ads, or can AI help you? This is Automotive Ecosystem on ATIBy Jay at ATI

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UCDP Ep #77 – AI in Dealerships & EV Retail Innovation w/ Ross Tinkham & Alex Lawrence 35:58

2M ago35:58

35:58

In this episode of the Used Car Dealer Podcast, Zach Klempf is joined by Ross Tinkham, Go-To-Market Leader at Podium, and Alex Lawrence, CEO of EV Auto, a leading EV-only independent dealership and Podium customer. Fresh off the buzz of post-NIADA conversations around AI, Zach explores how artificial intelligence is transforming communication, sale…

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The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis 20:46

2M ago20:46

20:46

In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls. We’ve all heard about outbound strategies and BDC hustle—but what about the people calling you ready to do business? That’s the focus here. Scott breaks down what he’s seeing across high-performing stores…

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Auto Transport Fraud War: Why Scammers Are Winning ATI IL show 207 1:19:21

2M ago1:19:21

1:19:21

CREDIT CARD FRAUD DEPARTMENTS ARE AVAILABLE 24/7 VIA PHONE, CHAT, EMAIL, AND MOBILE APP, READY TO HELP YOU IMMEDIATELY STOP SUSPICIOUS ACTIVITY TO PREVENT LOSS, CLAIMS, AND THEFT. In auto transport, leave a message. WTF? This is Industry Logistics on ATIBy Jay at ATI

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Ep. 668 - Should You Buy a Dealership in 2025? with Arthur J Madjarian 24:37

2M ago24:37

24:37

In this episode I’m joined by Arthur J. Madjarian, a guy who’s been neck-deep in retail automotive, pivoted into mergers & acquisitions, and now helps dealer groups grow, exit, and scale smart. If you’ve ever wondered how M&A works in the auto industry, or whether dealership ownership is still worth chasing in 2025, this is your episode. Arthur tal…

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How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin 23:47

3M ago23:47

23:47

In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships. Brett pulls back the curtain on how his team is flipping the script—turning service drives into high-trust buying opportunities, building custom software to appraise every car that rolls …

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Ep. 667 - The New Rules of SEO for Car Dealers in 2025, with Colin Carrasquillo 47:20

3M ago47:20

47:20

In this episode, my guest is Colin Carrasquillo, Digital Marketing Manager at Nielsen Auto Group. We’re diving into some of the real challenges and solutions that most dealers are thinking about but rarely talk about out loud. We talk about what it actually looks like to get your vendor partners working together instead of pulling in different dire…

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Tariffs, Where Are We Now? Auto Industry Reactions ATI AE show 399 1:37:27

3M ago1:37:27

1:37:27

Q1 WAS STRONG, BUT Q2 ILLUSTRATED AN AUTO INDUSTRY ADAPTING TO TARIFF UNCERTAINTY BY RAISING CAR PAYMENTS, INCREASING DEPLOYMENT OF AI, AND DEALERSHIP CONSOLIDATION THAT WILL CONTINUE TO RESHAPE THE BUSINESS LANDSCAPE. This is Automotive Ecosystem on ATIBy Jay at ATI

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Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright 22:36

3M ago22:36

22:36

In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis. We talk about how tariffs could shake things up, how technician shortage…

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Ep. 666 - What Most Dealerships Gets Wrong About CRM, with Sam Maimone 26:28

3M ago26:28

26:28

In this episode, my guest is Sam Maimone from Activix, and we’re diving into a part of the car business that most people think they’ve figured out—but really haven’t: CRM. We talk about why most CRM setups are missing the mark and why buying more leads won’t solve the real problem. Sam shares what he’s seeing inside hundreds of dealerships and the …

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Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield 20:53

3M ago20:53

20:53

In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now. We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shar…

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Growing From Within 33:57

3M ago33:57

33:57

Send us a text Are you constantly searching for new growth opportunities while overlooking gold mines within your existing business? In this eye-opening conversation with industry veteran Ron Wilson, we explore how equipment dealerships and service-oriented businesses can substantially increase revenue by looking inward rather than outward. Ron dra…

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Protect Your Career! Learn How To Manage Sales AI. ATI AE show 398 1:14:57

3M ago1:14:57

1:14:57

TO REMAIN RELEVANT AND PROTECT THEIR JOBS, WHITE-COLLAR WORKERS MUST LEARN TO MANAGE ESSENTIAL SALES AND MARKETING AI TOOLS (BEFORE THEY ARE DISPLACED BY PEERS WHO ARE WILLING TO EVOLVE FASTER IN THE NEW TECH ECONOMY). This is Automotive Ecosystem on ATIBy Jay at ATI

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Ep. 665 - Why Fixed Ops Isn’t Back-End—It’s the Backbone, with Nicole Dolphin 21:57

3M ago21:57

21:57

In this episode, my guest is Nicole Dolphin, Retail Development Manager at Groupe Touchette, and we’re digging into the part of the dealership that doesn’t always get its fair share of attention—Fixed Ops. Nicole shares how the service department isn’t just about oil changes and tires. It’s a relationship hub. It’s where trust is built (or lost). I…