Best Dealership Operations Podcasts (2025)

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"Kickstart Your Wealth Engine" - How a Kia GM Built $10M in Real Estate While Running a Store | Tustin Ulrich, GM at Roper Kia 41:32

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5d ago41:32

41:32

What if your success today could quietly sabotage your future, unless you build a plan beyond the next car deal? In this episode of The Dealer Playbook, I sit down with Tustin Ulrich, General Manager of Roper Kia (one of the most dominant Kia stores in Missouri) and founder of The 1% Effect, a real estate investor concierge designed specifically fo…

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Why Video MPIs Are Now Table Stakes in Fixed Ops with Joe Shaker of TruVideo 25:35

3d ago25:35

25:35

If you think video MPIs are “just another tool,” this episode might completely change how you see fixed ops. In this episode, I sat down with Joe Shaker of TruVideo, alongside Sarah Vantine, and what unfolded was less about software… and more about human behavior. Trust. Transparency. Communication. The stuff we all talk about, but rarely execute a…

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"The ‘Pull, Not Push’ Strategy" - How Authentic Community Investment Drives Real Store Traffic | Ashley Brockhurst, Charlesglen Toyota 37:49

12d ago37:49

37:49

What happens when precision from aviation meets creativity in automotive marketing? In this episode, Ashley Brockhurst, Director of Marketing and Health & Safety at Charlesglen Toyota in Calgary, Alberta — “Alberta’s Celebration Destination” — shares how her dealership’s community-first philosophy is redefining what automotive retail can look like.…

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Why Fixed Ops Velocity Is the Missing Link in Dealership Profitability with Tej Soni 21:11

10d ago21:11

21:11

What if the biggest growth opportunity in your dealership isn’t on the showroom floor… but already sitting in your service drive? In this episode of the Fixed Ops Roundtable, I’m joined by Tej Soni, CEO of FrogData, alongside Sarah Vantine, for a conversation that quietly challenges how most dealers think about service, marketing, and growth. 👉 Reg…

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“Hospitality First” — The Signature 2.0 Experience That’s Changing How Guests Buy Cars | JB Burnett, GM at Preston Auto | Multi-Store Operator 49:26

19d ago49:26

49:26

What happens when a dealer group bets big on hospitality, culture, and process, instead of pressure, price, and tradition? Today, multi-store operator JB Burnett joins me to unpack the launch of his brand new Ford Signature 2.0 store, the first of its kind in the world, and why the guest experience is now his most powerful competitive advantage. We…

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The Future of Automotive Talent Inside Northwood University with Ed Roberts and Maureen Martin 5:46

17d ago5:46

5:46

There are moments in this industry when you can almost see tomorrow walking toward you. This conversation, recorded at Northwood University’s International Auto Show and CAMS Industry Summit, is one of those moments. Ted Ings and Sarah Vantine sit with two respected voices in automotive. Ed Roberts, Chief Operating Officer at Bozard Ford Lincoln, a…

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"Viral for the Right Reasons" - What Dealers Can Learn from Lange & Fetter’s Social Media Strategy | Noella Salter, Marketing Manager at Lange & Fetter Ford 53:25

26d ago53:25

53:25

If you’ve ever wondered how a small-town Ford store ends up going mega-viral, builds a loyal community, and turns everyday dealership life into must-watch content… this episode is for you. Today I’m joined by the brilliant, hilarious, and wildly creative Noella Salter, the marketing manager behind Lang & Fetter Ford’s social media presence that the…

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The Future of Fixed Ops: Technicians, Warranty, and AI with Curtis Gardner and David Reinicke 5:44

24d ago5:44

5:44

What if the most important conversations in fixed ops are the ones happening outside the service bay? In this episode, recorded at the CAMS Industry Summit at Northwood University, we sit down with two industry voices who bring fresh clarity to where the business is headed: Curtis Gardner, Technician Extraordinaire, and David Reinicke, President of…

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“Every Crisis Is Free Profit” — How to Turn Disruption in the Industry Into Opportunity | Nir Bashan, founder of The Creator Mindset 36:33

1M ago36:33

36:33

What if your biggest dealership problems aren’t “market problems”… but creativity problems? In this episode of The Dealer Playbook, Michael sits down with Nir Bashan, world-renowned creativity expert, founder & CEO of The Creator Mindset, LLC, Clio Award winner, and Emmy-nominated former Hollywood/advertising executive to show car dealers how to us…

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The 90,000 Opportunity: What Brian Benstock Wants Every Dealer to Understand 6:48

1M ago6:48

6:48

What if the biggest threat to your dealership wasn’t the economy, the OEM, or even EV adoption… but the opportunities you’re not seeing yet? Today on the Fixed Ops Roundtable, we’re coming to you from the CAMS Industry Summit at Northwood University with someone who never fails to shake the room. I’m sitting down with Brian Benstock of Paragon Hond…

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UCDP #80 – Inventory Management, AI & the Future of Used Inventory with Derek Hansen of vAuto 27:17

1M ago27:17

27:17

In this episode of the Used Car Dealer Podcast, Zach talks with Derek Hansen, Vice President of Inventory Management Solutions at Cox Automotive and head of vAuto, to dig into how data, AI, and disciplined process are reshaping used-vehicle inventory strategy. Derek shares his non-traditional path from Intel and Bain & Company into automotive, and …

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“Use the Equity, Not the Gut” Where the Data Says Your Car Will Sell Next | Yolanda Biswah, President of Canadian Black Book (CBB) 26:29

1M ago26:29

26:29

How should Canadian dealers REALLY be using data to price, appraise, and move inventory in 2025? In this episode of The Dealer Playbook, Michael sits down with Yolanda Bishwah, President of Canadian Black Book (CBB), the data backbone behind used vehicle valuations and residual forecasts for OEMs, lenders, and retailers across the country. With 65+…

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Why The Industry’s Next Leaders Will Come From Programs Like These With Mike Cavanaugh and Dr Matt Bennett 6:50

1M ago6:50

6:50

If you’ve ever wondered what happens when the automotive industry’s brightest thinkers sit down in one room, buckle up. This conversation feels like stepping into the control room of a rocket that’s already taking off. In this episode, joining the conversation are two heavy hitters who are right at the center of that momentum: Mike Cavanaugh of Lit…

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In Search Of... Data Leaks, Dealer Fatigue & the Education Void 44:20

1M ago44:20

44:20

What happens when the automotive industry's biggest blind spots finally get called out? In this new episode of In Search Of, Dan Barker and Wikimotive Co-Founder Zach Billings sit down with Brian Pasch - author, researcher, conference founder, and one of automotive retail's most respected voices.Together, they unpack what's actually hurting dealers…

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“Luxury Isn’t About Price” How to Deliver Premium Experiences That Raise Gross | Marion Cain, Founder of ACE & Creator of Kharisma Mastery 35:11

2M ago35:11

35:11

Guest Marion Cain (ACE founder; creator of Kharisma Mastery) breaks down a science-based playbook for dealership sales and F&I teams to own the room, deliver luxury touchpoints (on any brand), and turn trust into revenue. We cover the first 90 seconds, nonverbal cues, “portable stories,” True Cost of Ownership framing, and how to use GPT/AI to tail…

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Inside the Classroom That’s Redefining the Future of Automotive Leadership with CDK’s Mike Stoll 5:51

2M ago5:51

5:51

What happens when you mix the next generation of automotive leaders with a campus that breathes innovation and free enterprise? You get something electric. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode of the Fixed Ops Roundtable, I sit down with CDK Global’s Mike Stoll, alongside Sarah Vant…

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BLiNK AI Accelerates Growth in Fixed Operations Revenue | Elevate Your Dealership Strategy 26:08

2M ago26:08

26:08

Join me and Dan Mcallister, CRO from BLiNKAI as we discuss how their platform works to accelerate revenue in Fixed Operations. This platform provides innovative ways to unlock new revenue opportunities by filling gaps in staffing resources. Don't miss BlinkAI at this year's MRC as they showcase how AI is transforming Fixed Operations strategy! #dea…

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Liminal Enters Automotive CDP Market with an Impressive Feature Set | Dealership Tools 39:52

2M ago39:52

39:52

Join me and David Solar, CEO of Liminal, and two of his clients from Morgan Auto Group and Modern Automotive Group as we discuss how their CDP platform is filling gaps needed to execute a powerful data activation strategy. Liminal is a new sponsor at MRC and is ready to showcase its technology to dealers who want their ROI to be measured in weeks, …

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Rethinking What Consumers Need When They Visit Your Website | Automotive Marketing Optimization 39:32

2M ago39:32

39:32

Join me and Ted Rubin of ActivEngage as we discuss the power of live human assistance on websites for active shoppers. Do consumers need more data or do they want to establish a connection? Do they want to fill out forms or get their answers right away? Why are dealers acting like they control the information which is so readily available online? W…

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“Extremes Get Clicks”: What 3,000 Pros Just Told Us About AI vs. Google | Marcus Sheridan, Author of Endless Customers | Ep. 684 1:02:04

2M ago1:02:04

1:02:04

AI vs. Google isn’t theoretical anymore; your buyers are already switching how they search. In this episode, Marcus Sheridan (author of They Ask, You Answer and Endless Customers) shares fresh data from ~3,000 pros on how often they now use ChatGPT instead of Google, what that means for SEO, content, and lead gen, and how car dealerships can pivot …

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Stop Guessing Who to Hire: Go Trego’s Data-Driven Way to Build High-Performing Dealership Teams With Cobi Collins 5:31

2M ago5:31

5:31

What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it? That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show. Ted Ings and Sarah Vantine sit down with Cobi Collins of Go Trego, a leader who’s helping the industry rethink…

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“Curiosity Beats Fear Every Time”: How Dealers Are Future-Proofing Their Teams for AI and Electrification | Sebrina Westbrooke, Program Manager at Georgian College | Ep. 683 27:09

2M ago27:09

27:09

Curiosity beats fear in modern retail automotive. In this episode of The Dealer Playbook, Michael Cirillo sits down with Sebrina Westbrooke, Program Manager at Georgian College’s Automotive Business School of Canada and lead for the Canadian Dealer Academy, to unpack how car dealerships are future-proofing leadership teams for AI, electrification, …

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The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness 9:31

2M ago9:31

9:31

What happens when education and industry come together to shape the future of automotive leadership? In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the people driving change in our industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this epis…

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Alex Lawrence: The Playbook for Selling EVs in a Volatile Market | Car Sales | Ep. 682 44:27

2M ago44:27

44:27

There’s something special about people who build where no blueprint exists. My guest today, Alex Lawrence, is one of those people. He’s a tech veteran, tenured professor, and serial entrepreneur who co-founded EV Auto, one of the first dealership groups in the U.S. dedicated entirely to used EVs and plug-in hybrids. But what really stands out about…

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“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis 8:50

2M ago8:50

8:50

What if your customers never had to step foot in your dealership again, and still loved you for it? That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from Mike Calvert Toyota in Houston, Texas, we explore how Zapmoto is transforming pickup and delivery into one of th…

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CallRevu Announces Strategic Partnership for Accelerated Growth and International Expansion 13:12

2M ago13:12

13:12

Breaking News: Brian Pasch sits down with Ben Chodor, CEO of CallRevu, to unveil a major strategic investment partnership aimed at accelerating global growth, driving product innovation, and expanding AI-powered solutions.By Brian Pasch

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Tara Willis: How to Build a Culture That Sells Cars | Car Sales | Ep. 681 27:20

2M ago27:20

27:20

What makes someone dream of being in the car business, and then actually make it happen? In this episode, I sit down with Tara Willis, a seasoned automotive professional who turned her childhood love for cars into a 20-year career working with major automotive brands like BMW, Subaru, Nissan, and Infiniti. Tara now leads product marketing and incen…

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How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv 7:16

2M ago7:16

7:16

What if you could turn every service appointment into a potential car sale… automatically? In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will make you rethink how your dealership uses data, AI, and marketing under one roof. 👉 Register for the upcoming Fi…

4M ago1:09:42

1:09:42

Car dealers are being sold the promise of AI, but are they buying into the wrong parts? In this episode, we dig into the real problems AI should be solving inside a dealership. From aging and acquisitions to marketing waste and misused chatbots. Most vendors are selling chat AI that sounds good but misses the mark. If you’re a GM, owner, or decisio…