Best Dealership Operations Podcasts (2025)

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BLiNK AI Accelerates Growth in Fixed Operations Revenue | Elevate Your Dealership Strategy 26:08

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5h ago26:08

26:08

Join me and Dan Mcallister, CRO from BLiNKAI as we discuss how their platform works to accelerate revenue in Fixed Operations. This platform provides innovative ways to unlock new revenue opportunities by filling gaps in staffing resources. Don't miss BlinkAI at this year's MRC as they showcase how AI is transforming Fixed Operations strategy! #dea…

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Elite Leaders Operate at THIS Level of Empathy - #automotive #shorts #dealership 0:56

7h ago0:56

0:56

There are three levels of empathy. Most leaders never reach the top. Learn what it takes to lead with awareness, connection, and emotional mastery. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedu…

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P2 AI Mini Series: From GM to Dealer Advisory Board Member: How AI Is Changing the Way Dealerships Operate 20:46

5d ago20:46

20:46

Not every day do you meet someone who's worked their way from the sales floor to the GM's office — and now sits on the advisory board for an AI company that's changing how dealerships leverage AI in operations. In Part 2 of our AI mini-series with Matador AI, Jen sits down with Uli DeMartino, a seasoned operator turned advisor, to talk about how AI…

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Liminal Enters Automotive CDP Market with an Impressive Feature Set | Dealership Tools 39:52

3h ago39:52

39:52

Join me and David Solar, CEO of Liminal, and two of his clients from Morgan Auto Group and Modern Automotive Group as we discuss how their CDP platform is filling gaps needed to execute a powerful data activation strategy. Liminal is a new sponsor at MRC and is ready to showcase its technology to dealers who want their ROI to be measured in weeks, …

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P4 AI Mini Series: Sales & Service are Leading the AI Shift Inside Dealerships — with Carla Ksonzek, Head of Sales at Matador AI 27:49

5d ago27:49

27:49

AI is changing the way dealerships connect, communicate, and compete! In Part 4 of our Matador AI mini-series, Jen sits down with Carla Ksonzek, Head of Sales at Matador AI, to talk about how top dealers are winning the long game through automation, culture, and leadership. Carla breaks down what she calls the SMS-first world—where 90% of customers…

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P3 AI Mini Series: From Demo to Daily Use: How to Make AI Actually Work Inside a Dealership — with Joshua Bagley, Head of After Sales at Matador AI 24:04

5d ago24:04

24:04

We all love a shiny new tech demo—but what happens after the install? In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership. Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and c…

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P1 AI Mini Series: How to Collab with AI in Your Dealership with Kevin Esmezyan, Matador AI 22:46

1d ago22:46

22:46

AI isn't here to replace humans—it's here to amplify them. In this first episode of our new mini-series with Matador AI, Jen sits down with Kevin Esmezyan, Head of Product at Matador AI, to explore how dealerships are using AI to eliminate repetitive tasks, reduce burnout, and empower their people to focus on what they do best—building relationship…

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"Everyone Wants to Go to Heaven, but Nobody Wants to Die" - #automotive #shorts #dealership 0:34

1d ago0:34

0:34

Success is never owned, it's rented and rent is due everyday. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO …

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Rethinking What Consumers Need When They Visit Your Website | Automotive Marketing Optimization 39:32

2d ago39:32

39:32

Join me and Ted Rubin of ActivEngage as we discuss the power of live human assistance on websites for active shoppers. Do consumers need more data or do they want to establish a connection? Do they want to fill out forms or get their answers right away? Why are dealers acting like they control the information which is so readily available online? W…

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“Extremes Get Clicks”: What 3,000 Pros Just Told Us About AI vs. Google | Marcus Sheridan, Author of Endless Customers | Ep. 684 1:02:04

6d ago1:02:04

1:02:04

AI vs. Google isn’t theoretical anymore; your buyers are already switching how they search. In this episode, Marcus Sheridan (author of They Ask, You Answer and Endless Customers) shares fresh data from ~3,000 pros on how often they now use ChatGPT instead of Google, what that means for SEO, content, and lead gen, and how car dealerships can pivot …

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Where Are You On Your Leadership Journey? - #automotive #shorts #dealership 0:20

2d ago0:20

0:20

Take an inventory of people to better understand where you are on your leadership journey. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendl…

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Ep5 Internet Sales Series: Stop Sending Boring Emails! Level Up Your Video Game! 17:32

3d ago17:32

17:32

Emails alone won't cut it anymore. In this episode of Dealer Talk with Jen Suzuki, we dive into how to leverage video to boost responses, engage leads, and convert more sales. Jen walks you through: Using AI to craft tailored video scripts for introductions, follow-ups, and appointment confirmations. The 4 "moments that matter" in every customer jo…

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Stop Guessing Who to Hire: Go Trego’s Data-Driven Way to Build High-Performing Dealership Teams With Cobi Collins 5:31

4d ago5:31

5:31

What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it? That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show. Ted Ings and Sarah Vantine sit down with Cobi Collins of Go Trego, a leader who’s helping the industry rethink…

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Most Managers Never Reach This Level of Leadership - #automotive #shorts #dealership 0:50

3d ago0:50

0:50

People follow a manager because they have to but they follow a leader because they want to. Christopher Singleton breaks down the levels of leadership and what it takes to rise to the top. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Ha…

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The Toughest Transition: From ME to WE - #automotive #shorts #dealership 0:58

6d ago0:58

0:58

Christopher Singleton opens up about the hardest transition in his dealership journey: moving from sales to GM. No more leaderboard rush or personal recognition... Now, the spotlight had to shine on his team members. Learning to lead from behind wasn’t easy, but it’s what transformed him into a true leader. Global Dealer Solutions offers a network …

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EQ > IQ: The Real Key to Leadership - #automotive #shorts #dealership 0:53

8d ago0:53

0:53

Christopher Singleton shares why emotional intelligence (EQ) is more valuable than IQ in leadership. True leaders know when to listen, when to guide, and how to connect through empathy and compassion, the soft skills that drive real success in automotive. Global Dealer Solutions offers a network of high-performance providers while remaining product…

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"Most Money I Ever Made... and the Most Unhappy I’ve Ever Been" - #automotive #shorts #dealership 1:00

11d ago1:00

1:00

Christopher Singleton made more money than ever before, but felt emptier than ever. Cars, clothes, and status couldn’t replace what really mattered: meaningful relationships. Sometimes, every new accomplishment just brings a new kind of sadness. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic.…

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Ep4 Internet Sales Series | Stop Being Transactional: Connect, Build Trust, Sell More 17:35

8d ago17:35

17:35

Are you still saying, "What I'd like to do is get you down here…"? That old-school, transactional approach is dead. In this episode of Dealer Talk with Jen Suzuki, we explore the relational selling mindset — the strategy that builds trust, boosts confidence, and creates lifelong customers. Jen walks you through: The difference between transactional…

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Behind the Dealership Doors: Mental Health in Auto - #automotive #shorts #dealership 0:33

10d ago0:33

0:33

Working in the car business can take a serious toll on mental health. Long hours, high pressure, and constant performance expectations. It’s time to start talking about it. In this short, Christopher Singleton dives into the real mental health challenges in automotive and why supporting your team matters more than ever. Global Dealer Solutions offe…

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“Curiosity Beats Fear Every Time”: How Dealers Are Future-Proofing Their Teams for AI and Electrification | Sebrina Westbrooke, Program Manager at Georgian College | Ep. 683 27:09

13d ago27:09

27:09

Curiosity beats fear in modern retail automotive. In this episode of The Dealer Playbook, Michael Cirillo sits down with Sebrina Westbrooke, Program Manager at Georgian College’s Automotive Business School of Canada and lead for the Canadian Dealer Academy, to unpack how car dealerships are future-proofing leadership teams for AI, electrification, …

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Ep3 Internet Sales Series | The 3-Step Framework to Convert Internet Leads Into Appointments 21:25

10d ago21:25

21:25

So many people avoid calling internet leads — and it's not fear, it's lack of process. In this episode of Dealer Talk with Jen Suzuki, I break down my 3-step call framework that builds trust, uncovers what customers really want, and locks in appointments fast. You'll learn: How to lead with helper vibes instead of "sales vibes." How to get into fle…

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The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness 9:31

11d ago9:31

9:31

What happens when education and industry come together to shape the future of automotive leadership? In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the people driving change in our industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this epis…

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Be the Thermostat, Not the Thermometer - Leadership Lessons with Christopher Singleton 56:25

11d ago56:25

56:25

Running a business is no easy task. Leadership is often a thankless job, and the personal sacrifices can be heavy. Yet, the true mark of a great leader lies in their soft skills: empathy, communication, and emotional intelligence. In this episode of What the Fixed Ops?!, we sit down with Christopher Singleton, eloquent wordsmith and Managing Partne…

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We are Doing a Horrible Job of Educating the Customer - #automotive #shorts #dealership 0:54

15d ago0:54

0:54

Customers don't understand a photo of random engine parts. Transparency is key, but so is understanding. Educating the customer is imperative. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule yo…

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Ep2 Internet Sales Series | Aggressive 72-Hour Internet Lead Follow-Up Strategy 19:10

15d ago19:10

19:10

Unlock the secrets to mastering internet lead follow-up with Jen Suzuki! In this episode of Dealer Talk with Jen Suzuki, Jen dives deep into her aggressive, results-driven 72-hour follow-up cadence for internet leads. She shares proven strategies for phone calls, texts, voicemails, personalized videos, and AI-assisted messaging—designed to help dea…

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Biggest Issue is Digital Vehicle Inspections - #automotive #shorts #dealership 0:58

16d ago0:58

0:58

Facts matter. Jami Alexander explains how to save time doing DVIs. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1S…

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Alex Lawrence: The Playbook for Selling EVs in a Volatile Market | Car Sales | Ep. 682 44:27

16d ago44:27

44:27

There’s something special about people who build where no blueprint exists. My guest today, Alex Lawrence, is one of those people. He’s a tech veteran, tenured professor, and serial entrepreneur who co-founded EV Auto, one of the first dealership groups in the U.S. dedicated entirely to used EVs and plug-in hybrids. But what really stands out about…

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Do A Better Job Speaking Up! - #automotive #shorts #dealership 0:35

17d ago0:35

0:35

It's okay to compliment the team, but you also have to compliment the individual! And, advocate for yourself! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation tod…

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Why Do People Quit and Give Up? - #automotive #shorts #dealership 0:56

17d ago0:56

0:56

Jami Alexander shares with us why people quit, why they give up. Is it us that sets them up for failure? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. h…

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Ep1 Internet Sales Series | Stop Sounding Basic! Level Up Your Phone Game with Jen Suzuki 14:02

17d ago14:02

14:02

In this solo episode, Jen Suzuki kicks off her new Sales Series with the energy, insight, and strategy that'll transform your phone calls into conversions. Jen breaks down her favorite real-world techniques that work for inbound, outbound, internet, and service calls — the same tactics she teaches top-performing dealership teams across the country.…

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“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis 8:50

17d ago8:50

8:50

What if your customers never had to step foot in your dealership again, and still loved you for it? That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from Mike Calvert Toyota in Houston, Texas, we explore how Zapmoto is transforming pickup and delivery into one of th…

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"We Are Humans Before We're a Business." - #automotive #shorts #dealership 0:51

20d ago0:51

0:51

"It's okay to admit you messed up. It's okay to offer help - not just as a leader, but as a human." Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https:…

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I'm Your Next Best Employee! - #automotive #shorts #dealership 0:48

22d ago0:48

0:48

Jami Alexander shares how she got her job at NAPA Auto Parts with little experience, but a ton of drive! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. h…

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Leadership That Sells Cars: How Raul Gomila Took City Kia to #3 in the Nation 37:10

22d ago37:10

37:10

Get ready to meet Raul Gomila, General Manager of City Kia of Greater Orlando, and one of the highest-performing dealership leaders in the nation! Jen Suzuki dives deep into Raul's playbook on leadership, management, and dealership growth — and how he built a championship culture that sells +/- 500 cars a month. Raul shares how he turned an average…

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Administrative Tasks Overwhelm Advisors! - #automotive #shorts #dealership 0:58

23d ago0:58

0:58

Are you setting up your advisors to fail by bombarding them with administrative tasks? Jami Alexander shares how we should be investing in the person, not the job. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; p…

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CallRevu Announces Strategic Partnership for Accelerated Growth and International Expansion 13:12

26d ago13:12

13:12

Breaking News: Brian Pasch sits down with Ben Chodor, CEO of CallRevu, to unveil a major strategic investment partnership aimed at accelerating global growth, driving product innovation, and expanding AI-powered solutions.By Brian Pasch

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Tara Willis: How to Build a Culture That Sells Cars | Car Sales | Ep. 681 27:20

24d ago27:20

27:20

What makes someone dream of being in the car business, and then actually make it happen? In this episode, I sit down with Tara Willis, a seasoned automotive professional who turned her childhood love for cars into a 20-year career working with major automotive brands like BMW, Subaru, Nissan, and Infiniti. Tara now leads product marketing and incen…

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We Need THESE Kinds of Women in Automotive! - #automotive #shorts #dealership 0:32

24d ago0:32

0:32

Jami Alexander has spent decades in automotive and has seen a lot. She wants more women in the industry but not just any kind! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary…

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Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations into Approvals 10:34

28d ago10:34

10:34

In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives approvals. I'll cover: How to personalize each call and start with a warm, human touch Using good news fi…

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How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv 7:16

25d ago7:16

7:16

What if you could turn every service appointment into a potential car sale… automatically? In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will make you rethink how your dealership uses data, AI, and marketing under one roof. 👉 Register for the upcoming Fi…

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Bringing a Personal Touch with Jami Alexander of Meineke Car Care Centers 55:11

25d ago55:11

55:11

Jami travels the country consulting for Meineke Car Care Centers — but her story goes far beyond business. In this episode, she shares how a domestic violence situation changed her life and how the automotive industry gave her a second chance. We discuss: Why she’s passionate about serving her team The challenges of working in a male-dominated indu…

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My Coach is My Business Partner - David Sparks - #automotive #shorts #dealership 0:52

29d ago0:52

0:52

Michael Barich and David Sparks make great accountability partners. These teammates have built a network of support and partnership across the nation. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sch…

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Leading Leaders is TOUGH - David Sparks - #automotive #shorts #dealership 0:40

29d ago0:40

0:40

Leaders convince themselves they don't have the time or can't make the time. It's the biggest challenge for David Sparks. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary cons…

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Ep. 7 Real MPIs, Real Practice, Real Results: Boost Approvals with Hands-On Training 12:58

1M ago12:58

12:58

Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they've learned — from warm greetings to Job-Risk-Reward explanations and analogies — and put it into action using real MPIs.…

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I Fix People, Not Cars - David Sparks - #automotive #shorts #dealership 0:45

1M ago0:45

0:45

By Russell Hill, Charity Dunning

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Jean-Pierre Lacroix: The Most Underrated Tool For Selling More Cars | Car Sales | Ep 680 33:40

1M ago33:40

33:40

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The Reason You Have Competition - David Sparks - #automotive #shorts #dealership 0:37

1M ago0:37

0:37

By Russell Hill, Charity Dunning

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Ep. 6 Stop the Tech Talk: Why Analogies Win Service Approvals 11:42

1M ago11:42

11:42

Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go "full tech mode." That's where analogies change the game. In this episode of Dealer Talk with Jen Suzuki, I share one of my favorite techniques that helps customers understand repairs without feeling overwhelmed: turning technical jargon into relatable stories…

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What Really Happens to Your Data When You Trade In Your Car with Merry Marwig (Privacy4Cars) 8:26

1M ago8:26

8:26

By Ted Ings

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All Things Fixed Ops! - David Sparks - #automotive #shorts #dealership 0:49

1M ago0:49

0:49

All Things Fixed Ops has been a HUGE opportunity for fixed ops and David Sparks. Join this platform to share insights and ideas. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimenta…