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Fin Conversations Ep3: The blueprint for scaling AI in customer service

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Manage episode 502525979 series 1321127
Content provided by [email protected]. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by [email protected] or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From introducing new roles like conversation designers and AI ops managers, to keeping customer experience front and center, and rethinking support economics to prove long-term business value, it’s a candid look at what it really takes to scale AI in customer service.

Watch this episode here: https://youtu.be/zUw0IyehCuw?si=w5F8ElMVf1_-9nLv

Read the AI Agent Blueprint here: https://fin.ai/blueprint

Newsletter:

Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/

Follow The Ticket podcast:

Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

Spotify: https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

YouTube: https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

RSS Feed https://art19.com/shows/inside-intercom

Say hi:

LinkedIn: https://www.linkedin.com/company/intercom/

X: https://x.com/intercom

https://www.fin.ai

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

474 episodes

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iconShare
 
Manage episode 502525979 series 1321127
Content provided by [email protected]. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by [email protected] or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From introducing new roles like conversation designers and AI ops managers, to keeping customer experience front and center, and rethinking support economics to prove long-term business value, it’s a candid look at what it really takes to scale AI in customer service.

Watch this episode here: https://youtu.be/zUw0IyehCuw?si=w5F8ElMVf1_-9nLv

Read the AI Agent Blueprint here: https://fin.ai/blueprint

Newsletter:

Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/

Follow The Ticket podcast:

Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

Spotify: https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

YouTube: https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

RSS Feed https://art19.com/shows/inside-intercom

Say hi:

LinkedIn: https://www.linkedin.com/company/intercom/

X: https://x.com/intercom

https://www.fin.ai

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

474 episodes

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