Best C Store Business Strategies Podcasts (2025)

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114. Exact Steps For Quarterly Reviews That Can Lead To Upsells 10:05

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19h ago10:05

10:05

Let's talk about something that's probably already sitting in your diary, hiding in plain sight: your client review meetings. Too often, these quarterly or monthly check-ins feel like a routine chore. The conversation drifts, you spend 45 minutes putting out fires, and you both walk away with a tired brain and no real direction. The meeting feels b…

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Episode 26: Making the Most of Mystery Shopping 4:35

3d ago4:35

4:35

Smoke Break - Episode 26: Making the Most of Mystery Shopping Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how to transform mystery shopping from a "gotcha" program into a powerful customer service improvement tool. Learn proven strategies from successful store owners who've used mystery shopping to recognize excellence, ident…

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Episode 26 - Safety Training That Sticks 4:15

3d ago4:15

4:15

Smoke Break - Episode 26: Safety Training That Sticks Episode Duration: 8 minutes Join host Mike Hernandez as he transforms boring safety training into engaging, memorable sessions that actually prevent accidents and save lives. Learn proven techniques for creating hands-on learning experiences, breaking content into digestible chunks, and customiz…

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Episode 26: Handling Challenging Customer Scenarios 3:12

3h ago3:12

3:12

Smoke Break - Episode 26: Handling Challenging Customer Scenarios Episode Duration: 7 minutes Join host Mike Hernandez for the conclusion of the communication series as he walks you through real-world challenging customer situations and proven resolution strategies. Learn step-by-step approaches for handling product complaints, managing rush hour t…

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113. How To Get Clients To Have Confidence In Your Advisory Services 10:33

4d ago10:33

10:33

I've been there. You jump on a Zoom call, ready to be the strategic advisor your client hired you to be, and suddenly you're drowning in stories about their team drama, a random idea from their friend, or what they had for breakfast. Before you know it, you’ve lost control. You've gone from being the pilot of the plane to a passenger just along for…

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112. The 10 Hour Marketing Rule That Buys Your Freedom 15:07

14d ago15:07

15:07

Let's be honest for a moment. Most of us aren't drowning in sales calls; we're starving for them. You're brilliant at what you do, but the feast-or-famine cycle of new inquiries is exhausting. It makes you second-guess your prices, your offers, and even the dream of building a real freedom business. But what if I told you that you're not bad at sal…

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Redefine Success by Uncompeting - With Ruchika T. Malhotra 44:58

2d ago44:58

44:58

Conventional wisdom tells us that those who compete the best will thrive. According to award-winning inclusion strategy consultant and bestselling author Ruchika T. Malhotra, we need to flip that thinking. On this episode of Minds Worth Meeting, Ruchika joins us to talk about her new book “Uncompete: Rejecting Competition to Unlock Success.” In thi…

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111. How Your Environment Dictates Your Performance 17:20

15d ago17:20

17:20

This morning, I nearly let my dressing gown win. Waking up in that quiet, half-dreamy state, all I wanted was to stay on the sofa with a cup of tea. My to-do list felt a world away. It got me thinking about how we blame a lack of motivation when, often, the real culprit is our environment. It wasn't until I forced myself to go upstairs, get dressed…

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110. The Vampire Client Trap: How to Protect Your Energy and Boundaries 13:39

29d ago13:39

13:39

I once had what I thought was a dream client. They signed quickly and paid well, but the dream soon turned into a nightmare. Midnight emails followed by 7 a.m. follow-ups. Constant scope creep disguised as "just one more thing." I was on call 24/7, drowning in their demands, and it got so bad they started to chip away at my confidence, making me do…

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The Dramatic Rise of Web in Gaming: How Top Publishers & Studios Are Building Innovative Web Teams With Caleb Brown of X-Team 35:42

1M ago35:42

35:42

There are few moments in an industry's history where a trend or emerging technology introduces a step function that unlocks an entirely new level of growth. With the rise of D2C and other web based experiences, game publishers are experiencing a rare opportunity to increase profits and establish better long term relationships with players. But how …

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109. The Secret Maths Behind a Freedom Business 13:11

29d ago13:11

13:11

If you've ever thought, "I just need more clients," I need you to listen to this. In my early days, I chased that exact goal. I was getting 33 new clients every six weeks, and on paper, it looked like I was crushing it. But behind the scenes? It was complete chaos. I was stretched thin, serving underpaying clients, and drowning in stress. It was my…

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USCIS Is Cracking Down on Migrant Sponsors | What You Need to Know in 2025 47:05

1M ago47:05

47:05

Are you an inspiring entrepreneur struggling to learn new ideas or stuck in your business, needing help to grow and scale it? We got you! Join our Total Business Access Business to help you get unstuck, learn new strategies, and implement them to succeed in your business. Join the waitlist HERE: 👉🏾 https://thenowuniversity.com/#landing-page In this…

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108. Your Playbook For A Business Built For Freedom 23:22

1M ago23:22

23:22

In this episode, I get raw and real about the five critical mistakes that turn a dream into a nightmare. We’ll expose the difference between being a busy “doer” and a high-value advisor. I’ll show you how selling your time traps you, why saying “yes” to everyone is a recipe for burnout, and how a lack of boundaries invites chaos. But more important…

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107. How To Double Your Profits Today 19:16

2M ago19:16

19:16

Welcome to this episode of The Business Advisor Podcast and in this episode, I’m tackling a subject that makes even the most confident advisors crumble: pricing. I know that feeling—the sweaty palms and tight throat when you have to state your fee, terrified of hearing a "no." I see so many people undercharging or stuffing their offers with extras,…

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The New US Visa Rules for African Countries | What They Mean for You in 2025 31:48

2M ago31:48

31:48

In this week’s Friday episode of Chilling With The Chaplins, we unpack one of the most talked-about policy shifts of 2025, The New US Visa Rules for African Countries | What They Mean for You in 2025 | Episode 160. 🌍✈️ These changes are reshaping how African applicants approach the U.S. immigration system, from stricter documentation requirements a…

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How to Lead in the Most Disruptive Era in History With Scott D. Anthony 38:32

2M ago38:32

38:32

Going back hundreds of years, history is full of paradigm-shifting innovations. In today’s era of epic disruptions, how can leaders boldly usher their organizations into the future safely and strategically? On this episode of Minds Worth Meeting, we talk with Scott D. Anthony, clinical professor of strategy at Dartmouth’s Tuck School of Business an…

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Pricing & Packaging for Game Web Stores with Chip Thurston of FastSpring 32:18

2M ago32:18

32:18

By FastSpring

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106. How To Get Clients Without Slimy Sales Calls 19:49

2M ago19:49

19:49

For years, I followed the gurus' advice on sales calls, and I hated every slimy, scripted minute of it. The multiple calls, the hidden pricing, and the high-pressure tactics felt awful for me and my prospects. So, I flipped the entire process on its head and created what I call the 'Champagne Close.' Instead of holding back information, I give my p…

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105. How to Say No Without Guilt (And Make More Money) 14:58

2M ago14:58

14:58

Welcome to this episode of The Business Advisory Podcast and today, I'm getting brutally honest with you. Have you ever felt that creeping dread, that little whisper in your gut telling you "this isn't it," even as you nod and smile and say "yes"? I know I have, and I bet you have too. We've all been there – taking the meeting we don't need, saying…

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Third Country Deportations to Africa | Who’s Really Taking U.S. Deportees? 32:34

2M ago32:34

32:34

In this week’s episode of Chilling With The Chaplins, we dive deep into one of the most pressing and controversial issues today: Third Country Deportations to Africa | Who’s Really Taking U.S. Deportees? | Episode 159. With global attention on immigration and human rights, this episode unpacks what’s really happening, who’s involved, and the conseq…

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104. How To Stand Out Online And Attract Ideal Clients 11:39

2M ago11:39

11:39

In this episode, I pull back the curtain on the single most powerful shift you can make in your business: leveraging your unique intellectual property (IP). For too long, I've seen brilliant accountants, bookkeepers, and CFOs stuck in the "trading hours for money" trap, feeling like they're just one bad month away from panic mode. The constant hust…

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103. My 6-Step System for £500k Revenue, 200k Profit and a 10-Hour Work Week 24:44

3M ago24:44

24:44

Are you trapped in the belief that growing your financial advisory business means more clients, more hours, and more stress? I'm here to tell you that is a story you've been sold, and it’s not the truth. You can scale without the burnout, and in this episode, I'm showing you exactly how. I’m pulling back the curtain on my proven "Scalable Six" syst…

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Assume the Boom - Leading Through Crises With Juliette Kayyem 44:21

2M ago44:21

44:21

Whether it's a natural or humanmade disaster, weathering the storm comes down to preparation ahead of time, leadership through the crisis and resilience after. On this episode of Minds Worth Meeting, we sit down with Juliette Kayyem, faculty chair of the Homeland Security and Global Crisis Resilience Projects at Harvard’s Kennedy School of Governme…

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Loyalty Isn’t Dead — It’s Just Getting Smarter (CEO of Convenience and Energy Advisors, Peter Rasmussen) 42:52

3M ago42:52

42:52

Most loyalty programs are broken. Retailers spend millions on discounts, apps, and activations—yet customers drift away. As Peter Rasmussen said during our conversation: “I spent money to get you into the program, and now how do I keep you?” Peter knows what works... He helped lead Wawa’s massive Florida expansion and today, as CEO of Convenience a…

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102. Building Authority In The New Advisory Era 12:40

3M ago12:40

12:40

This week, I created 11 pieces of content in just seven days. And no, it’s not about burnout—it’s about being strategically visible in today's advisory era. If you're still relying on referrals and your good work alone, you're falling behind. In this episode, I pull back the curtain on my exact strategy. I’ll show you how to use psychological trigg…

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101. The one where you are stuck doing the work. 10:01

3M ago10:01

10:01

I have a confession: I used to wear my ability to execute everything like a badge of honor. I built a successful six-figure business that looked impressive from the outside, but on the inside, I had created a prison. I call it the "monster business," and it demanded I feed it with my personal time and energy every single day, leaving me burnt out a…

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Self-Deportation in America | The $1000 Offer You Haven’t Heard About 33:41

3M ago33:41

33:41

In this week’s episode of Chilling With The Chaplins, we tackle a controversial and timely topic, Self-Deportation in America | The $1000 Offer You Haven’t Heard About (Episode 158). Immigration policies are shifting, and a new wave of “voluntary return” programs is raising tough questions: Is self-deportation truly a chance to leave with dignity, …

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Announcing Season 5 of Minds Worth Meeting 0:38

3M ago0:38

0:38

We’re excited to let you know that season 5 of Minds Worth Meeting is right around the corner, kicking off on September 10th! Whitney Jennings and Justin Louis return with thought-provoking conversations from some of the most important voices of the day. In the new season, we’ll discuss disaster prep, women’s leadership, rethinking collaboration an…

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100. The Power of Consistency 21:15

3M ago21:15

21:15

I’m thrilled to hit the 100th episode of the Business Advisor Podcast! Starting this journey, I dreamed of inspiring advisors, accountants, and coaches to break free from the grind of compliance work and embrace their potential. I never imagined it would spark over 25,000 downloads across the UK, USA, Australia, and beyond in just 18 months. Your h…

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99. The Key to Making Money Faster 9:35

4M ago9:35

9:35

Ever felt that selling a £2,000 service is an uphill battle? In this eye-opening episode, I dismantle the myth that lower prices mean easier sales. She reveals why selling a £20,000 advisory offer is not only more profitable but also psychologically easier for both you and your client. I show you how premium pricing fundamentally shifts the dynamic…

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World Leaders’ Nicknames You’ve Never Heard Before 34:30

3M ago34:30

34:30

In World Leaders’ Nicknames You’ve Never Heard Before | Episode 157, we take you on a fascinating and often hilarious journey into the quirky, controversial, and sometimes surprising nicknames of some of the world’s most influential presidents. 🌍 Whether these nicknames are rooted in admiration, satire, or political rivalry, each one tells a story …

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98. How to Sell Without Selling Your Soul 12:10

4M ago12:10

12:10

Does the thought of "selling" make you feel awkward, pushy, or fake? You're not alone. Many advisors love helping clients but dread the sales process. In this episode, I flip the script on selling, reframing it not as a necessary evil but as a powerful form of service. I introduce the "SELL Method," a four-part framework designed to help you approa…

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97. 7 Steps to Creating & Launching Your Advisory Offer 21:05

4M ago21:05

21:05

I’m here to save you months of frustration and guesswork when launching your advisory offer. I've seen too many brilliant advisors create services that nobody buys, or worse, that lead to complete burnout. I know this pain firsthand—my first offer had me driving three hours each way for a client and earning next to nothing. It was messy and unsusta…

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The Hidden Science of Email: Authentication, Deliverability, and Trust With Hank Hoffmeier of Kickbox 39:47

4M ago39:47

39:47

Conversation with Kickbox Director of Operations Hank Hoffmeier about the science of email marketing. Email marketing is often hailed as the highest-ROI channel — especially for SaaS and digital product companies. But what happens when your emails don’t even make it to the inbox? In this episode of Growth Stage, we speak with Hank Hoffmeier, email …

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96. The Value Triangle: How Much Should You Charge for Advisory Services? 19:31

4M ago19:31

19:31

Have you ever quoted a price and instantly regretted it? I know that feeling—the knot in your stomach when you know your services are life-changing, but you lower the fee just to get the “yes”. It’s a cycle that traps so many of us in an overworked, underpaid, and unfulfilling business. In this episode, I'm pulling back the curtain on why this happ…

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95. Instagram Is Where Good Businesses Go to Die 14:14

4M ago14:14

14:14

In this episode, I’m tackling a topic I'm incredibly passionate about: why short-form content platforms like Instagram, TikTok, and Reels are a trap for serious business advisors. I know it might sound controversial, but I believe these platforms, which are built for distraction and escapism, are the wrong place to build the deep trust required to …

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Big Beautiful Bill: Who Wins & Who Loses? 37:06

5M ago37:06

37:06

This week on Chilling With The Chaplins, we’re peeling back the layers of what the media is calling the “Big Beautiful Bill.” But is it really beautiful for the people, or just for the pockets of the powerful? In Big Beautiful Bill: Who Wins & Who Loses? | Episode 157, we explore the fine print, the fiscal reality, and the fallout for everyday citi…

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94. Creating Content That Stands Out & Gets Clients 14:57

5M ago14:57

14:57

In this episode, I tackle one of the most requested topics from our community: how to create content that cuts through the noise and builds trust with premium advisory clients. I reveal why most advisors are stuck in a cycle of inconsistent posting and ineffective marketing—and how to break free. I’ll walk you through a clear, actionable strategy f…

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93. Understanding Conflict and Avoidance in Sessions 10:53

5M ago10:53

10:53

In this insightful episode of The Business Advisor Podcast, I dive deep into the often-avoided topic of client conflict—an issue every advisor faces but few discuss openly. I share personal experiences, expert insights, and a powerful framework called "GRACE" to help you navigate emotionally charged situations with empathy, curiosity, and professio…

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Trump’s Expanded Travel Ban: What It Means for 36 More Countries 19:01

5M ago19:01

19:01

In this powerful episode of Chilling With The Chaplins, “Trump’s Expanded Travel Ban: What It Means for 36 More Countries | Episode 156,” we unpack the Trump administration’s latest move to expand the travel ban to 36 additional countries. What’s honestly behind this decision? How will it impact families, businesses, and international relationships…

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Payment Horror Stories: The How and Why Behind the Most Vicious Attacks on Your Payment Stack With Jeremy Waxman 42:51

5M ago42:51

42:51

In this episode of Growth Stage, we interview payments industry legend and VP of Payments at FastSpring, Jeremy Waxman about his thoughts on what the most common payment stack attacks are, why bad actors choose those particular types of attacks, and what you can do to make your payment stack more secure regardless of who your payment provider is. W…

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92. The VOICE Framework: Mastering Impactful Communication as an Advisor 16:51

5M ago16:51

16:51

This week's episode is all about moving beyond just knowing your stuff as an advisor and truly mastering the art of communication. I shared why saying the right thing isn’t enough—it’s about how, when, and with what intention you say it. I introduced my VOICE Framework, a five-part structure that helps advisors communicate in a way that creates saf…

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Kamala Warned Us: Did MAGA Ignore Her? 5:51

5M ago5:51

5:51

In this powerful Chilling With The Chaplins special, “🚨 Kamala Harris Warned Us… But Did We Listen? | MAGA Supporters Regret Voting Trump After Iran Bombing,” we revisit Kamala Harris’s viral warning to American voters about the dangers of re-electing Donald Trump. In a series of eye-opening clips, we highlight her chilling predictions and how just…

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91. Why Saying Less Makes You a More Powerful Advisor 12:21

5M ago12:21

12:21

This week’s episode is all about how less talking and more listening can transform you into a powerful, sought-after advisor. I shared how impactful advisory isn’t about dazzling clients with insights—it’s about creating space for them to hear themselves think. I reflected on my work with advisors who believed their value came from being the smarte…

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Episode 25: Role-Playing - Your Training Secret Weapon 4:23

5M ago4:23

4:23

Smoke Break - Episode 25: Role-Playing - Your Training Secret Weapon Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how role-playing transforms awkward training sessions into powerful skill-building experiences that boost customer service confidence. Learn proven techniques from successful store owners who've used role-playing t…

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Episode 25 - OSHA Inspections: Be Ready, Not Worried 3:11

5M ago3:11

3:11

Smoke Break - Episode 25: OSHA Inspections: Be Ready, Not Worried Episode Duration: 7 minutes Join host Mike Hernandez as he transforms OSHA inspection anxiety into confidence through proper preparation and daily readiness practices. Learn how to maintain inspection-ready standards every day, organize essential documentation, and train your team to…

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Episode 25: De-escalating Tense Situations 3:29

5M ago3:29

3:29

Smoke Break - Episode 25: De-escalating Tense Situations Episode Duration: 6 minutes Join host Mike Hernandez as he reveals essential de-escalation techniques that transform heated confrontations into manageable conversations. Learn proven strategies for maintaining calm under pressure, using language that defuses tension, and creating safe environ…

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90. How to Deeply Understand Clients' Behaviour with the 6 Human Needs 9:08

6M ago9:08

9:08

Welcome back to the Business Advisor podcast— this week we’re diving into a game-changer for advisors: understanding client behaviour through the lens of the six human needs. This is part four of our soft skills series, and it’s all about going beneath the surface to uncover what really drives your clients. I share how recognising these core needs—…

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Episode 24: Mastering Problem Resolution 4:20

6M ago4:20

4:20

Smoke Break - Episode 24: Mastering Problem Resolution Episode Duration: 9 minutes Join host Mike Hernandez as he transforms how you view customer complaints and problems, revealing how effective resolution strategies can turn unhappy customers into loyal advocates. Learn proven techniques from successful store owners who've mastered the art of tur…

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Episode 24 - Incident Reports: Getting the Details Right 3:07

6M ago3:07

3:07

Smoke Break - Episode 24: Incident Reports: Getting the Details Right Episode Duration: 7 minutes Join host Mike Hernandez as he reveals how proper incident reporting protects your store from major complications and liability issues. Learn comprehensive documentation strategies for all types of incidents, from customer injuries to near-misses, and …