Best C Store Business Strategies Podcasts (2025)

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99. The Key to Making Money Faster 9:35

Play Pause

3d ago9:35

9:35

Ever felt that selling a £2,000 service is an uphill battle? In this eye-opening episode, I dismantle the myth that lower prices mean easier sales. She reveals why selling a £20,000 advisory offer is not only more profitable but also psychologically easier for both you and your client. I show you how premium pricing fundamentally shifts the dynamic…

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World Leaders’ Nicknames You’ve Never Heard Before 34:30

5d ago34:30

34:30

In World Leaders’ Nicknames You’ve Never Heard Before | Episode 157, we take you on a fascinating and often hilarious journey into the quirky, controversial, and sometimes surprising nicknames of some of the world’s most influential presidents. 🌍 Whether these nicknames are rooted in admiration, satire, or political rivalry, each one tells a story …

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98. How to Sell Without Selling Your Soul 12:10

10d ago12:10

12:10

Does the thought of "selling" make you feel awkward, pushy, or fake? You're not alone. Many advisors love helping clients but dread the sales process. In this episode, I flip the script on selling, reframing it not as a necessary evil but as a powerful form of service. I introduce the "SELL Method," a four-part framework designed to help you approa…

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97. 7 Steps to Creating & Launching Your Advisory Offer 21:05

17d ago21:05

21:05

I’m here to save you months of frustration and guesswork when launching your advisory offer. I've seen too many brilliant advisors create services that nobody buys, or worse, that lead to complete burnout. I know this pain firsthand—my first offer had me driving three hours each way for a client and earning next to nothing. It was messy and unsusta…

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96. The Value Triangle: How Much Should You Charge for Advisory Services? 19:31

24d ago19:31

19:31

Have you ever quoted a price and instantly regretted it? I know that feeling—the knot in your stomach when you know your services are life-changing, but you lower the fee just to get the “yes”. It’s a cycle that traps so many of us in an overworked, underpaid, and unfulfilling business. In this episode, I'm pulling back the curtain on why this happ…

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95. Instagram Is Where Good Businesses Go to Die 14:13

1M ago14:13

14:13

In this episode, I’m tackling a topic I'm incredibly passionate about: why short-form content platforms like Instagram, TikTok, and Reels are a trap for serious business advisors. I know it might sound controversial, but I believe these platforms, which are built for distraction and escapism, are the wrong place to build the deep trust required to …

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Big Beautiful Bill: Who Wins & Who Loses? 37:06

1M ago37:06

37:06

This week on Chilling With The Chaplins, we’re peeling back the layers of what the media is calling the “Big Beautiful Bill.” But is it really beautiful for the people, or just for the pockets of the powerful? In Big Beautiful Bill: Who Wins & Who Loses? | Episode 157, we explore the fine print, the fiscal reality, and the fallout for everyday citi…

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94. Creating Content That Stands Out & Gets Clients 14:57

1M ago14:57

14:57

In this episode, I tackle one of the most requested topics from our community: how to create content that cuts through the noise and builds trust with premium advisory clients. I reveal why most advisors are stuck in a cycle of inconsistent posting and ineffective marketing—and how to break free. I’ll walk you through a clear, actionable strategy f…

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93. Understanding Conflict and Avoidance in Sessions 10:53

2M ago10:53

10:53

In this insightful episode of The Business Advisor Podcast, I dive deep into the often-avoided topic of client conflict—an issue every advisor faces but few discuss openly. I share personal experiences, expert insights, and a powerful framework called "GRACE" to help you navigate emotionally charged situations with empathy, curiosity, and professio…

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Trump’s Expanded Travel Ban: What It Means for 36 More Countries 19:01

2M ago19:01

19:01

In this powerful episode of Chilling With The Chaplins, “Trump’s Expanded Travel Ban: What It Means for 36 More Countries | Episode 156,” we unpack the Trump administration’s latest move to expand the travel ban to 36 additional countries. What’s honestly behind this decision? How will it impact families, businesses, and international relationships…

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92. The VOICE Framework: Mastering Impactful Communication as an Advisor 16:51

2M ago16:51

16:51

This week's episode is all about moving beyond just knowing your stuff as an advisor and truly mastering the art of communication. I shared why saying the right thing isn’t enough—it’s about how, when, and with what intention you say it. I introduced my VOICE Framework, a five-part structure that helps advisors communicate in a way that creates saf…

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Kamala Warned Us: Did MAGA Ignore Her? 5:51

2M ago5:51

5:51

In this powerful Chilling With The Chaplins special, “🚨 Kamala Harris Warned Us… But Did We Listen? | MAGA Supporters Regret Voting Trump After Iran Bombing,” we revisit Kamala Harris’s viral warning to American voters about the dangers of re-electing Donald Trump. In a series of eye-opening clips, we highlight her chilling predictions and how just…

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91. Why Saying Less Makes You a More Powerful Advisor 12:21

2M ago12:21

12:21

This week’s episode is all about how less talking and more listening can transform you into a powerful, sought-after advisor. I shared how impactful advisory isn’t about dazzling clients with insights—it’s about creating space for them to hear themselves think. I reflected on my work with advisors who believed their value came from being the smarte…

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Episode 25: Role-Playing - Your Training Secret Weapon 4:23

2M ago4:23

4:23

Smoke Break - Episode 25: Role-Playing - Your Training Secret Weapon Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how role-playing transforms awkward training sessions into powerful skill-building experiences that boost customer service confidence. Learn proven techniques from successful store owners who've used role-playing t…

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Episode 25 - OSHA Inspections: Be Ready, Not Worried 3:11

2M ago3:11

3:11

Smoke Break - Episode 25: OSHA Inspections: Be Ready, Not Worried Episode Duration: 7 minutes Join host Mike Hernandez as he transforms OSHA inspection anxiety into confidence through proper preparation and daily readiness practices. Learn how to maintain inspection-ready standards every day, organize essential documentation, and train your team to…

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Episode 25: De-escalating Tense Situations 3:29

2M ago3:29

3:29

Smoke Break - Episode 25: De-escalating Tense Situations Episode Duration: 6 minutes Join host Mike Hernandez as he reveals essential de-escalation techniques that transform heated confrontations into manageable conversations. Learn proven strategies for maintaining calm under pressure, using language that defuses tension, and creating safe environ…

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90. How to Deeply Understand Clients' Behaviour with the 6 Human Needs 9:08

2M ago9:08

9:08

Welcome back to the Business Advisor podcast— this week we’re diving into a game-changer for advisors: understanding client behaviour through the lens of the six human needs. This is part four of our soft skills series, and it’s all about going beneath the surface to uncover what really drives your clients. I share how recognising these core needs—…

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Episode 24: Mastering Problem Resolution 4:20

2M ago4:20

4:20

Smoke Break - Episode 24: Mastering Problem Resolution Episode Duration: 9 minutes Join host Mike Hernandez as he transforms how you view customer complaints and problems, revealing how effective resolution strategies can turn unhappy customers into loyal advocates. Learn proven techniques from successful store owners who've mastered the art of tur…

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Episode 24 - Incident Reports: Getting the Details Right 3:07

2M ago3:07

3:07

Smoke Break - Episode 24: Incident Reports: Getting the Details Right Episode Duration: 7 minutes Join host Mike Hernandez as he reveals how proper incident reporting protects your store from major complications and liability issues. Learn comprehensive documentation strategies for all types of incidents, from customer injuries to near-misses, and …

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Episode 24: The Power of Empathy in Communication 3:02

2M ago3:02

3:02

Smoke Break - Episode 24: The Power of Empathy in Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how empathetic communication transforms challenging customer interactions into positive experiences that build trust and loyalty. Learn practical techniques for understanding customer perspectives, using language that v…

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Trump vs Ramaphosa: What Happened in the Oval Office? 32:40

2M ago32:40

32:40

In this explosive episode, “Trump vs Ramaphosa: What Happened in the Oval Office?” of Chilling With The Chaplins, we go behind the headlines to dissect the Oval Office clash that’s stirring conversations around the globe. Unpacking the Oval Office Shutdown Between United States President Donald Trump and South African President Cyril Ramaphosa isn’…

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89. How to Build Rapport with Clients So That They Trust You As Their Advisor 11:30

2M ago11:30

11:30

On this week episode, I explored one of the most essential soft skills for advisors – building real rapport with clients. Rapport isn’t about impressing someone or pushing them forward; it’s about walking beside them, understanding their world, and supporting them at their pace. When you build that trust, conversations flow more naturally, decision…

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Episode 23: Product Knowledge - Your Secret Service Weapon 3:53

2M ago3:53

3:53

Smoke Break - Episode 23: Product Knowledge - Your Secret Service Weapon Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how deep product knowledge transforms your staff from order-takers into customer service experts. Learn proven strategies from successful store owners who've turned product expertise into a competitive advantag…

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Episode 23 - When Accidents Happen: First Response Matters 3:15

2M ago3:15

3:15

Smoke Break - Episode 23: When Accidents Happen: First Response Matters Episode Duration: 7 minutes Join host Mike Hernandez as he guides you through critical first response procedures when workplace accidents occur. Learn how your actions in the first few minutes can significantly impact outcomes, from scene safety assessment to proper documentati…

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Episode 23: Clear and Concise Communication 3:11

2M ago3:11

3:11

Smoke Break - Episode 23: Clear and Concise Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the essential communication skills that make assistant managers more effective in fast-paced convenience store environments. Learn how to deliver messages quickly and clearly to customers and team members, prioritize informat…

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AI, Finally Clear for Leaders 9:16

3M ago9:16

9:16

AI, Explained Like a Human If you lead a team or a business, you don’t need more AI buzzwords. You need clarity—and a path to action. In this episode, we break down the two most important ways AI is already reshaping work: Handling repetitive tasks faster—and smarter—than humans Coordinating across systems like a 24/7 digital team You’ll walk away …

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88. When You Should Coach & When You Should Mentor Your Clients 8:10

3M ago8:10

8:10

Welcome back to the Business Advisor Podcast. This week we’re kicking off a brand-new series: The Soft Skills of Advisory. This series is all about the skills that go beyond technical expertise—the ones that help you build trust, deepen relationships, and truly impact your clients' lives. In this episode, I dive into one of the most foundational so…

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Episode 22: The Impact of Store Cleanliness 4:07

3M ago4:07

4:07

Smoke Break - Episode 22: The Impact of Store Cleanliness Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how store cleanliness directly impacts customer perception, shopping behavior, and sales success. Learn proven strategies from real store transformations that show how smart cleaning systems, staff engagement, and attention t…

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Episode 22 - Emergency Planning: Ready for Anything 4:16

3M ago4:16

4:16

Smoke Break - Episode 22: Emergency Planning: Ready for Anything Episode Duration: 8 minutes Join host Mike Hernandez as he guides you through comprehensive emergency planning that protects your team and customers when seconds count. Learn how to create actionable emergency procedures, assign specific roles, and conduct effective drills that prepar…

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Smoke Break - Episode 22: The Art of Active Listening 3:16

3M ago3:16

3:16

Smoke Break - Episode 22: The Art of Active Listening Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the difference between simply hearing customers and truly listening to them. Learn essential active listening techniques that transform customer interactions, build stronger relationships, and help you resolve issues more effecti…

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Episode 21: Mastering Efficient Checkout 3:54

3M ago3:54

3:54

Smoke Break - Episode 21: Mastering Efficient Checkout Episode Duration: 9 minutes Join host Mike Hernandez as he shares proven strategies for transforming slow, frustrating checkout experiences into swift, memorable interactions that keep customers coming back. Learn how independent store owners have dramatically reduced wait times and improved cu…

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Episode 21 - OSHA Basics: What Every Store Manager Must Know 3:17

3M ago3:17

3:17

Smoke Break - Episode 21: OSHA Basics: What Every Store Manager Must Know Episode Duration: 7 minutes Join host Mike Hernandez as he demystifies OSHA regulations with practical, actionable guidance for convenience store managers. Learn the essential safety requirements that protect your team and keep your store compliant, from hazard communication …

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Episode 21: Putting It All Together - Creating the Ultimate Customer Experience 3:01

3M ago3:01

3:01

Smoke Break - Episode 21: Putting It All Together - Creating the Ultimate Customer Experience Episode Duration: 6 minutes Join host Mike Hernandez as he demonstrates how to combine all customer service skills into seamless, exceptional experiences. Learn how to blend cue reading, empathy, needs anticipation, and expectation management to create mem…

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87. The CORE Method - The Real Skills You Need to Get Clients to Take Action 10:12

3M ago10:12

10:12

In this episode, we kick off a six-week series on the often-overlooked power of soft skills in the accounting and advisory world. This isn’t just fluff — it’s foundational to how you deliver value. As advisors, many of us have been trained to be technicians, but now it’s time to step into leadership, build trust, and create transformation for our c…

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White Afrikaners in America: Refugees or Racial Preference? 27:00

3M ago27:00

27:00

In this week’s episode of Chilling With The Chaplins, we delve into the complexities surrounding the Trump administration’s decision to grant refugee status to “White Afrikaners in America: Refugees or Racial Preference?”, Episode 154 explores the implications of this policy shift and its resonance in both American and South African contexts. What …

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AI Grows Up - Long Live Agentic 12:16

3M ago12:16

12:16

🚀 RPA is dead. Long live Agentic Automation. Imagine AI that doesn't just follow rules… it thinks, adapts, and reasons through your most complex workflows. In this special edition of Fueling AI, we unpack the game-changing concept of Agentic Automation from New Tide AI—and why it’s a huge leap forward for fuel and convenience retail. You’ll discove…

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86. How to Turn Content into Clients 13:56

3M ago13:56

13:56

This week's episode dives into how vanity metrics—likes, follows, and views—can mislead business owners into feeling successful while draining their energy and stalling growth. As someone who’s coached countless advisors, I’ve seen how chasing these empty metrics leads to burnout, not revenue. The truth? Real success isn’t about viral content; it’s…

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Smart Priorities: Managing Multiple Demands Successfully 23:44

3M ago23:44

23:44

Episode 78 Show Notes: Smart Priorities - Managing Multiple Demands Successfully Episode Description In this final episode of the "Arrive" series from C-Store Center, host Mike Hernandez tackles the challenge every convenience store owner faces - managing competing demands and setting smart priorities when everything feels urgent. Discover how Rach…

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Episode 20: The Art of Greeting and Assisting Customers 4:33

3M ago4:33

4:33

Smoke Break - Episode 20: The Art of Greeting and Assisting Customers Episode Duration: 9 minutes Join host Mike Hernandez as he shares powerful stories and proven strategies for transforming customer experiences through effective greeting practices. Learn how independent store owners like you have significantly increased customer loyalty and sales…

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Episode 20 - When Things Go Wrong: Food Safety Emergency Response 3:35

3M ago3:35

3:35

Smoke Break - Episode 20: When Things Go Wrong: Food Safety Emergency Response Episode Duration: 8 minutes Join host Mike Hernandez as he provides essential guidance for handling food safety emergencies in your convenience store. Learn how to develop an effective crisis response plan for situations like power outages, product recalls, and foodborne…

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Episode 20: Reading and Responding to Customer Cues 3:06

3M ago3:06

3:06

Smoke Break - Episode 20: Reading and Responding to Customer Cues Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how to interpret and react to the silent signals customers communicate through their body language, tone, and expressions. Learn why understanding these non-verbal cues is essential for providing exceptional service a…

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Why Is Trump Cutting US Embassies in Africa? 24:49

3M ago24:49

24:49

In this week’s powerful and thought-provoking episode of Chilling With The Chaplins, we unpack a headline-shaking both continents—Why Is Trump Cutting US Embassies in Africa? | Episode 153. Coach LJ and Lady Siza break down the real-world implications of this draft executive order and what it means for diplomacy, development, and dignity across the…

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85. From 'Who Am I to Offer That?' to Advisory Confidence 17:11

3M ago17:11

17:11

In this week's episode of the Business Advisor Podcast, I dive deep into one of the most critical yet often overlooked aspects of building a thriving business—mindset. I share how transforming your thinking can lead to exponential growth in ways no strategy or tool ever could. Drawing from my own experiences and those of others, I explore how shift…

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Time Well Spent: Effective Management for Store Owners 21:58

3M ago21:58

21:58

Episode 77 Show Notes: Time Well Spent - Effective Management for Store Owners Episode Description In this game-changing episode of "Arrive from C-Store Center," host Mike Hernandez reveals how smart time management can transform your store operations and reclaim your life. Discover how Mike Reynolds cut his 80-hour work weeks down to 45 hours whil…

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Episode 19: Building Your Store's Reputation Through Service 4:43

3M ago4:43

4:43

Smoke Break - Episode 19: Building Your Store's Reputation Through Service Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for developing and maintaining a stellar reputation that brings customers back again and again. Learn how exceptional service can become your store's most powerful competitive advantage in today's …

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Episode 19 - Documentation: Your Food Safety Shield 3:18

3M ago3:18

3:18

Smoke Break - Episode 19: Documentation: Your Food Safety Shield Episode Duration: 8 minutes Join host Mike Hernandez as he breaks down the essential documentation practices that protect your business from food safety issues and regulatory consequences. Learn how to implement comprehensive record-keeping systems that demonstrate your commitment to …

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Episode 19: The Power of Empathy in Customer Service 3:07

3M ago3:07

3:07

Smoke Break - Episode 19: The Power of Empathy in Customer Service Episode Duration: 8 minutes Join host Mike Hernandez as he shares insights on developing and fostering empathy in customer interactions. Learn how to lead your team in creating meaningful customer connections that transform typical transactions into memorable experiences. Episode Ov…

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84. Stop Being The Bottleneck (And Delegate With Confidence) 16:20

4M ago16:20

16:20

In this episode of the Business Advisor Podcast, I delve into the challenges of delegation faced by many accounting and bookkeeping business owners. As someone who has been there, I understand the struggle to let go while maintaining high standards. In this episode, I explore why it's so hard to delegate and provide actionable solutions to overcome…

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Future-Ready: Forecasting and Adapting to Industry Changes 24:52

4M ago24:52

24:52

Episode 76 Show Notes: Future-Ready: Forecasting and Adapting to Industry Changes Episode Description In this crucial episode of "Arrive from C-Store Center," host Mike Hernandez explores how independent convenience store owners can spot and adapt to industry changes before they catch them off guard. Discover why smart adaptation isn't about predic…

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Episode 18: Maximizing Sales Through Exceptional Service 5:02

4M ago5:02

5:02

Smoke Break - Episode 18: Maximizing Sales Through Exceptional Service Episode Duration: 8 minutes Join host Mike Hernandez as he reveals practical strategies for transforming good customer service into increased sales. Learn how to train your team in service techniques that naturally boost transaction values and create more profitable customer int…