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"Smoke Break" is a weekly micro-podcast that delivers essential management strategies for convenience store managers in just 5-10 minutes. Join host Mike as he shares actionable insights on inventory control, staff management, profitability, and operational excellence. Each episode tackles real-world challenges faced by c-store managers, providing practical solutions you can implement immediately to improve store performance and advance your career. Perfect for busy managers who want to stay ...
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"Smoke Break" is a weekly micro-podcast designed specifically for independent convenience store owners looking to maximize their business potential. In just 5-10 minutes – the length of a typical break – host Mike Hernandez delivers actionable strategies and practical insights to help you thrive in the competitive convenience store market. Each episode tackles essential topics like store layout optimization, visual merchandising, inventory management, competitive analysis, and building stron ...
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"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
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Welcome to the Business Advisor Podcast, the go-to show for accountants, bookkeepers and CFOs tired of the grind of client work and eager to step into the role of a business advisor. This podcast is designed for those looking to increase their income and impact by transforming businesses and lives. Each week, we bring you practical, workshop-style episodes, insightful conversations, and a good dose of humor to equip you with the confidence, clarity, and cash flow strategies you need. So, hit ...
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Arrive

C-Store Center

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This podcast is for multi-unit managers and independent owners striving to scale their success and widen the scope of their success and impact. Together we will strive to get you to the top of the mountain.
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The UpstreamLife

Vishal Krishna

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The UpStream Life offers an editorial approach to content creation that focuses on capturing the intellectual foundations of an organization. While social media and marketing content are important, our approach prioritizes storytelling that resonates with stakeholders. Our experienced team of writers, filmmakers, and editors works closely with clients to create narratives that capture the essence of their organization. By emphasizing conversations that truly matter, we believe our approach c ...
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Fueling AI

Doug Haugh

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Is AI about to upend your fuel and c-store business? Or is it the key to unlocking unprecedented profits and efficiency? The truth is, you need AI, but the sheer volume of information about this new technology can be overwhelming. You're a busy leader, juggling razor-thin margins, demanding customers, and constant market shifts. You know AI is a game-changer, but where do you even begin? The clock is ticking, and your competitors are starting to figure this out. Staying on the sidelines is n ...
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Chilling With The Chaplins

Coach LJ & Lady Siza

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About: Join Lady Siza and Coach LJ, the dynamic married duo from South Africa and the United States, on their self-improvement podcast with a cultural twist. Chilling With The Chaplins offers practical concepts for success in ministry, business, and relationships, infused with insights from their respective cultures. With their Sunday Funday feature, the Chaplins take viewers on a fun and informative journey through American and South African cultures. In addition, they interview real people ...
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Welcome to the Brite Life - your go-to source for all things car wash! With roots dating back to the 1960s, AutoBrite has been a trusted name in the industry for decades. In this podcast, we share expert insights, practical tips, and proven strategies to help you successfully operate or manage your car wash. Whether you're a seasoned professional or just getting started, our goal is to support your journey toward success. Tune in and let’s build a brighter future for your business together!
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Four days after Israel launched an attack on Iran, the two countries keep exchanging blows. Oil prices jumped as tensions rise in the Middle East. We also hear the latest on the search for the causes of the Air India 787 crash in Ahmedabad, Gujarat. And some Manchester City fans are taking legal action against the club over a new season-ticket poli…
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Welcome back to the Business Advisor podcast— this week we’re diving into a game-changer for advisors: understanding client behaviour through the lens of the six human needs. This is part four of our soft skills series, and it’s all about going beneath the surface to uncover what really drives your clients. I share how recognising these core needs—…
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Smoke Break - Episode 24: Mastering Problem Resolution Episode Duration: 9 minutes Join host Mike Hernandez as he transforms how you view customer complaints and problems, revealing how effective resolution strategies can turn unhappy customers into loyal advocates. Learn proven techniques from successful store owners who've mastered the art of tur…
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Smoke Break - Episode 24: Incident Reports: Getting the Details Right Episode Duration: 7 minutes Join host Mike Hernandez as he reveals how proper incident reporting protects your store from major complications and liability issues. Learn comprehensive documentation strategies for all types of incidents, from customer injuries to near-misses, and …
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Smoke Break - Episode 24: The Power of Empathy in Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals how empathetic communication transforms challenging customer interactions into positive experiences that build trust and loyalty. Learn practical techniques for understanding customer perspectives, using language that v…
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In this explosive episode, “Trump vs Ramaphosa: What Happened in the Oval Office?” of Chilling With The Chaplins, we go behind the headlines to dissect the Oval Office clash that’s stirring conversations around the globe. Unpacking the Oval Office Shutdown Between United States President Donald Trump and South African President Cyril Ramaphosa isn’…
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The government's Spending Review has been published and Wake Up to Money has been combing through the detail. Will Bain goes through the highlights with Kevin Brundish, chief executive of the battery scale-up company Lionvolt; Emma Wall, head of platform investments at Hargreaves Lansdown; and Simon French, chief economist at Panmure Liberum. With …
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We've had announcements on affordable housing, defence, transport and nuclear power from the government, but today we get the full details of the Chancellor's Spending Review - we get into what it could hold? Sean Farrington speaks to expert voices across economics and housing. Trade talks between the US and China continues for a third day in Londo…
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What does the new nuclear power station mean for the UK? The government has given the go-ahead for the Sizewell C Nuclear Power Station in Suffolk. Sean Farrington asks Tom Greatrex, chair of the Nuclear Industry Association, what that could mean for jobs, power and energy bills in the UK. A group of Thames Water lenders have put forward a new plan…
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In this episode we talk to Bruce Keith, the co-founder of InvestorAi, a systematic investing platform. 00:00 - Introduction to the episode. 01:00 - Bruce Keith and India. 02:00 - India's demographic dividend and its advantage. 03:00 - Fund management globally and in India. 05:00 - Indian mindset and the U.S mindset in equities investment. 07:00 - I…
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On this week episode, I explored one of the most essential soft skills for advisors – building real rapport with clients. Rapport isn’t about impressing someone or pushing them forward; it’s about walking beside them, understanding their world, and supporting them at their pace. When you build that trust, conversations flow more naturally, decision…
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Smoke Break - Episode 23: Product Knowledge - Your Secret Service Weapon Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how deep product knowledge transforms your staff from order-takers into customer service experts. Learn proven strategies from successful store owners who've turned product expertise into a competitive advantag…
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Smoke Break - Episode 23: When Accidents Happen: First Response Matters Episode Duration: 7 minutes Join host Mike Hernandez as he guides you through critical first response procedures when workplace accidents occur. Learn how your actions in the first few minutes can significantly impact outcomes, from scene safety assessment to proper documentati…
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Smoke Break - Episode 23: Clear and Concise Communication Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the essential communication skills that make assistant managers more effective in fast-paced convenience store environments. Learn how to deliver messages quickly and clearly to customers and team members, prioritize informat…
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Sean Farrington brings fresh reaction to Trump's U-turn on UK steel & aluminium imports. And with just a week to go before the Chancellor presents her Spending Review to Parliament, we look at the impact that could have on the NHS. Plus, hours before the launch of Nintendo's new Switch 2 console, we discuss the hype surrounding it.…
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AI, Explained Like a Human If you lead a team or a business, you don’t need more AI buzzwords. You need clarity—and a path to action. In this episode, we break down the two most important ways AI is already reshaping work: Handling repetitive tasks faster—and smarter—than humans Coordinating across systems like a 24/7 digital team You’ll walk away …
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In this episode we catch up with Manas Ranjan, the co-founder of DrinkPrime, who tells us about how India is subscribing to his company's services. The access to clean drinking water and its narrative is something that he explains to us eloquently. Lets us find out India's working class and water narratives mean for us. 00:00 - Introduction. 01:54 …
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Welcome back to the Business Advisor Podcast. This week we’re kicking off a brand-new series: The Soft Skills of Advisory. This series is all about the skills that go beyond technical expertise—the ones that help you build trust, deepen relationships, and truly impact your clients' lives. In this episode, I dive into one of the most foundational so…
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Smoke Break - Episode 22: The Impact of Store Cleanliness Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how store cleanliness directly impacts customer perception, shopping behavior, and sales success. Learn proven strategies from real store transformations that show how smart cleaning systems, staff engagement, and attention t…
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Smoke Break - Episode 22: Emergency Planning: Ready for Anything Episode Duration: 8 minutes Join host Mike Hernandez as he guides you through comprehensive emergency planning that protects your team and customers when seconds count. Learn how to create actionable emergency procedures, assign specific roles, and conduct effective drills that prepar…
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Smoke Break - Episode 22: The Art of Active Listening Episode Duration: 6 minutes Join host Mike Hernandez as he reveals the difference between simply hearing customers and truly listening to them. Learn essential active listening techniques that transform customer interactions, build stronger relationships, and help you resolve issues more effecti…
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In this episode we talk with Udippta Das, the founding team member and head of product development at Skara. The startup is founded in Guwahati, Assam. Udippta talks about why this technology enables Indian creators to make more money than share it with third party distribution apps. 00:00 - Introduction 02:20 - The inspiration behind Skara 07:04 -…
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Sean Farrington speaks to a security firm after we hear the latest updates on the Liverpool parade. We hear from a managing director of a construction and property development company in light of the government's recent proposals around housing. And after record breaking sales over the weekend, what's behind the success of the recent films at the b…
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