Best Bhachu Podcasts (2026)

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2026 trends in CX and UX research with Lija Hogan and Amrit Bhachu 46:26

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22h ago46:26

46:26

Episode web page: https://bit.ly/4jpvb55 Episode description: In this episode of Insights Unlocked, I flip the mic on two of the podcast’s regular co-hosts: Lija Hogan and Amrit Bhachu, both Principals of Experience Research Strategy here at UserTesting. Together, they dive into the evolving conversations they’re having with customers as we head in…

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The future of customer insights starts in 2026 20:04

8d ago20:04

20:04

Episode web page: https://bit.ly/3MWTjzQ Episode description: In this forward-looking episode of Insights Unlocked, Mike McDowell returns to the mic to share what’s ahead for UserTesting in 2026—and it’s all about speed, scale, and smarter insights. Mike and host Nathan Isaacs dive into the latest developments in AI-powered research, from automated…

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Why the evolving role of designers changes everything with Lacey Fabrizio 13:06

15d ago13:06

13:06

Episode page: https://bit.ly/3KT962a As we head into 2026, design is no longer just about aesthetics—it’s about strategy, collaboration, and customer empathy. In this episode of Insights Unlocked, Nathan Isaacs sits down with Lacey Fabrizio, Principal Solution Marketing Manager at UserTesting, to discuss the major shifts happening in the design and…

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Why AI in user research isn’t replacing real people (yet) with Mario Callegaro 47:34

22d ago47:34

47:34

Episode web page: https://bit.ly/3KUDMzV Episode description: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Mario Callegaro, founder of Callegaro Research and a leading expert in survey methodology and AI-augmented research. Mario brings a wealth of experience from his 15 years at Google and shares practical, thoughtful gui…

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Design for AI or disappear with UserTesting's Mike Mace 20:17

29d ago20:17

20:17

Episode web page: https://bit.ly/4rA1kKW Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Mike Mace, Executive Business Strategist at UserTesting, to explore a major shift already underway in the tech landscape: the rise of AI-powered conversational interfaces. Drawing from decades of industry experience, Mik…

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Redefining a beloved brand: What Zoom’s transformation teaches modern business leaders 39:34

1M ago39:34

39:34

Episode page: https://bit.ly/44hNGCc Episode description: In this episode of Insights Unlocked, Zoom CMO Kim Storin joins host Johann Wrede for a candid conversation about the realities of leading through transformation. Kim shares why change is harder than most leaders admit and how Zoom is evolving from a company known for meetings to a full mult…

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Innovation-ish: Practical tools for everyday innovators 51:51

1M ago51:51

51:51

Episode web page: https://bit.ly/49ucDxK Episode summary: In this episode of Insights Unlocked, UserTesting’s VP of Design Jason Giles sits down with Tessa Forshaw and Rich Braden—co-authors of Innovation-ish and longtime instructors of design thinking at Harvard and Stanford—to explore what truly drives innovation and why most people hesitate to p…

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How customer-centric marketing fuels real growth 39:32

2M ago39:32

39:32

Episode web page: https://bit.ly/3XIsfGJ ----------------------- Episode summary: In this episode of Insights Unlocked, Nathan Isaacs talks with marketing powerhouse Bill Macaitis—former CMO of Slack, Zendesk, and Salesforce—about how B2B companies can scale efficiently by prioritizing customer experience, building authentic brands, and embracing n…

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What most marketers miss about marketing effectiveness with Sorin Patilinet 46:35

2M ago46:35

46:35

Episode web page: https://bit.ly/49xoJWL ----------------------- Episode summary: What does it really mean for marketing to be "effective" in today’s complex, data-rich environment? In this episode of Insights Unlocked, Sorin Patilinet—PepsiCo’s Global Marketing Insights leader and author of Marketing Effectiveness—joins UserTesting CMO Johann Wred…

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AI employees and the future of work with Surojit Chatterjee 48:02

2M ago48:02

48:02

Episode web page: https://bit.ly/4qwkj8C ----------------------- Episode summary: In this eye-opening episode of Insights Unlocked, host Mike Mace chats with Surojit Chatterjee—former Chief Product Officer at Coinbase and current founder and CEO of Ema—about the sweeping changes generative AI is bringing to the workplace. Surojit unpacks his vision…

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Finding the content-market fit your customers care about with Ross Simmonds 46:35

2M ago46:35

46:35

Episode web page: https://bit.ly/4nZFApH ----------------------- Episode summary: How do you know when your content is hitting the mark? And once you do, how can you scale it efficiently and strategically? In this episode of Insights Unlocked, host Nathan Isaacs sits down with Ross Simmonds, CEO of Foundation, a B2B content marketing agency known f…

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Why empathy still wins in an AI-powered world with Sara Fortier from Outwitly 35:45

3M ago35:45

35:45

Episode web page: https://bit.ly/43n2Y89 ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Sara Fortier—founder and CEO of Outwitly, Silicon Valley design veteran, and author of the upcoming book Design Research Mastery. Together, they explore the enduring relevance of human-centered de…

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Flipping the funnel starts with knowing your customers with Sangram Vajre 46:35

3M ago46:35

46:35

In this episode of Insights Unlocked, host Nathan Isaacs sits down with Sangram Vajre—co-founder of Terminus and GTM Partners, bestselling author, and pioneer of the Flip My Funnel movement—to explore how customer-first thinking reshapes business growth. Sangram recounts the moment of inspiration that led to flipping the traditional sales funnel on…

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All the questions you had about synthetic users but were afraid to ask 42:51

3M ago42:51

42:51

Episode web page: https://bit.ly/42dkHi0 ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan sits down with Dr. John Whalen—cognitive scientist, author, and founder of Brilliant Experience—to explore how artificial intelligence is reshaping the way teams conduct customer research. With de…

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Build your Plan B: How content entrepreneurship can unlock freedom and meaning 43:52

3M ago43:52

43:52

Episode web page: https://bit.ly/46shU5A ----------------------- Episode summary: Joe Pulizzi—bestselling author, founder of the Content Marketing Institute, and creator of the Content Inc model—joins host Nathan Isaacs to talk about redefining work, meaning, and success in the age of AI and economic uncertainty. From his transition after a success…

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Unlocking SaaS growth with fast, focused customer research with Asia Orangio 41:44

4M ago41:44

41:44

Episode web page: https://bit.ly/46FFJbA ----------------------- Episode summary: In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guide…

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Why brand matters and how CMOs are playing out of position 42:38

4M ago42:38

42:38

Episode web page: https://bit.ly/3K2NcZn ----------------------- Episode summary: In this episode of Insights Unlocked, Joe Chernov, a seasoned B2B marketing leader and Executive in Residence at Battery Ventures, joins host Johann Wrede to unpack the modern CMO’s biggest trap—playing out of position. Joe shares the pivotal career moment that pulled…

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How to stop wasting research and turn customer insights into action with Jake Burghardt 37:35

4M ago37:35

37:35

Episode web page: https://bit.ly/3UXulRJ ----------------------- Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never…

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Creating workplaces that work for all to thrive with Tara May 38:44

4M ago38:44

38:44

Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…

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Optimize with empathy: Gwen Hammes on turning behavior into brand impact 30:57

4M ago30:57

30:57

Episode web page: https://bit.ly/4fEzKXi ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO…

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Every (buying) decision is emotional with Talia Wolf 30:22

5M ago30:22

30:22

Episode web page: https://bit.ly/3Jjar14 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—foun…

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Conversion copywriting starts with customer research 31:18

5M ago31:18

31:18

Episode web page: https://bit.ly/45oE6gF ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs chats with Chris Silvestri, f…

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A magician's take on message testing and marketing clarity 35:34

5M ago35:34

35:34

Episode web page: http://bit.ly/472L2m0 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What do magicians and marketers have in common? A lot more than you think. In this episode of Insights U…

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UX for startups: MVP tips and common design mistakes 37:51

5M ago37:51

37:51

Episode web page: https://bit.ly/4kYTrdD ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, we sit down with UX veteran and startup advisor Oksana Kovalchuk to explore the common…

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Nervous System First - A Masterclass in Healing from Burnout, Stress and Depletion 39:49

6M ago39:49

39:49

If you feel like you’re doing everything right – you’re getting your morning sunlight, drinking your greens, meditating and doing all the wellness hacks - but still feel flat, burnt out or like something’s just off, this episode is for you. In today’s episode, I’m sharing a recent masterclass I shared on nervous system regulation, a key piece of he…

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Why trust drives great customer experience with Mark Slatin 26:21

6M ago26:21

26:21

Episode web page: https://bit.ly/4eZNwDS ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to consistently deliver exceptional customer experiences? In this episode of Insights…

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How Sound Healing Helps You Feel Safe in Your Body and Heals Your Nervous System, with Farzana Ali 32:21

6M ago32:21

32:21

Today I’m joined by Farzana Ali, a certified trauma-informed sound healing practitioner, to explore how sound healing can support nervous system regulation and help you feel safe in your body. We unpack what sound healing is, how it works both physically and energetically, and how it’s evolved into a modern wellness practice. Farzana shares how sou…

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Why shopper behavior is changing and what brands can do with Devora Rogers 19:44

6M ago19:44

19:44

Episode web page: https://bit.ly/3U80YeU ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Devora Rogers, Chief Strategy Officer at Alter Agents and co-auth…

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How Neurofeedback Supports Nervous System Healing, with Sophie Hascher 45:12

6M ago45:12

45:12

What if your nervous system held the key to healing, but no one ever taught you how to work with it? In today’s episode, I’m joined by Sophie Hascher, a neuroscientist and neurofeedback practitioner, for a powerful conversation on nervous system regulation, trauma recovery and the role neurofeedback can play in helping us feel safe in our bodies ag…

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How empathy in marketing can unlock your brand’s higher purpose 33:10

6M ago33:10

33:10

Episode web page: https://bit.ly/4lcY2tG ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to make marketing truly meaningful? In this episode of Insights Unlocked, we sit down…

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The Daily Routines I Use to Stay Regulated: My Real-Life Nervous System Practices 22:51

6M ago22:51

22:51

Today I’m sharing something a little different - while I often explore theory and tools for healing and regulation within these solo episodes, this time I’m pulling back the curtain on the specific nervous system routines that support me in my every day life, and how I work these into my daily routines. These are the practices I rely on to stay reg…

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Winning with zero-click marketing starts with customer empathy 49:22

6M ago49:22

49:22

Episode web page: https://bit.ly/4lhHPCW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Rand Fishkin, co-founder of SparkToro and marketing industry icon…

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A Resilience Masterclass - Rewire Your Nervous System, Regulate, and Recover 47:54

7M ago47:54

47:54

*Click here for your EFT tapping handout* When you think about resilience, what comes to mind? We often talk about resilience in terms of ‘pushing through’ or ‘toughing it out’ but it’s more about your capacity to prepare from, recover from and adapt to stress, challenges or adversity. In today’s episode, I’m sharing my recent masterclass on Resili…

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Designing products people trust with Robinhood’s Dheerja Kaur 29:56

7M ago29:56

29:56

Episode web page: https://bit.ly/4l51qH3 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Dheerja Kaur, Vice President of Product Manageme…

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How EFT Tapping Calms the Chaos: A Tool for Anxiety, Overthinking & Stress 16:09

7M ago16:09

16:09

You know those moments when your mind is racing, your chest feels tight, and you’re either stuck in spiralling thoughts or running on autopilot? Whether you’ve struggled with 3AM insomnia, pre-meeting anxiety, or an invisible weight you can’t quite name, then this episode is for you. Today, I’m exploring EFT (Emotional Freedom Technique), also know…

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Leading customer-centric transformation with empathy and AI with Tabitha Dunn 25:08

7M ago25:08

25:08

Episode web page: https://bit.ly/43Gxevp ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, hosts Nathan Isaacs and Bobby Meixner welcome customer experience…

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The Hidden Cost of Hustle Culture: Rewiring Your Nervous System for Sustainable Success 16:28

7M ago16:28

16:28

If you've ever found yourself feeling wired but exhausted, driven but disconnected, this episode is for you. Today I’m digging into the hidden cost of hustle culture - the pressure to do more, achieve more, and push through no matter the toll on your mind and body. While ‘hustle’ is often glorified, the reality is that the chronic stress and nervou…

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UX for AI: Designing intelligent experiences with Greg Nudelman 43:26

7M ago43:26

43:26

Episode web page: https://bit.ly/4kw3gQJ ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we dive into the rapidly evolving intersection of UX design and a…

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Is Your Stress Response Holding You Back? Understanding Your Stress Signature 17:23

7M ago17:23

17:23

So many of us are operating on stress responses we don’t even realize we have. patterns that once might have helped us cope or succeed, but are now quietly fuelling burnout, overwhelm, and disconnection. In today’s episode, I explore what I call stress signatures - the unconscious nervous system adaptations that shape how you show up under pressure…

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Imagining the future: Why leaders need more than vision to succeed with Lisa Kay Solomon 46:27

7M ago46:27

46:27

Episode web page: https://bit.ly/4dDbMuyIn this thought-provoking episode of Insights Unlocked, Jason Giles sits down with Lisa Kay Solomon—designer in residence at Stanford’s d.school, bestselling author, and strategic foresight expert—to explore how leaders can better prepare for an uncertain and rapidly evolving future. Lisa shares insights from…

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How to Tell If You’re Dysregulated - The Hidden Signs High Performers Miss 19:15

7M ago19:15

19:15

If you're someone who’s constantly on the go, highly productive, and high achieving, it can be surprisingly difficult to tell when your nervous system is out of balance. In today’s episode, I’m talking about nervous system dysregulation - what it is, how it can silently build up over time, and the hidden signs that high performers often miss. We of…

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Using AI to streamline and elevate UX research with Google's Alita Kendrick 37:29

8M ago37:29

37:29

Episode web page: https://bit.ly/4370dIB ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we’re joined by Alita Kendrick, a UX researcher at Google leading…

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Building a customer research panel with BECU 38:28

8M ago38:28

38:28

Episode web page: https://bit.ly/3S1wxq4 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Jessica Schultz, senior manager of experience re…

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Leverage the Jobs To Be Done framework to drive growth 40:05

8M ago40:05

40:05

Episode web page: https://bit.ly/4d2nCOx ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and aut…

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Train Your Mind Like You Train Your Body: A Guide to Mental Fitness 19:17

8M ago19:17

19:17

We often focus so much on strengthening our bodies - going to the gym, moving our muscles, building physical stamina - but what about our minds? What are you doing to train your thoughts, regulate yourself and become more resilient? In today’s episode, I’m diving into the concept of mental fitness, something that is just as essential as physical fi…

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The power of courageous marketing with Gong's Udi Ledergor 45:05

8M ago45:05

45:05

Episode web page: https://bit.ly/3YTrCuW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, UserTesting CMO Johann Wrede chats with Udi Ledergor, former CMO …

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Not Just Positive Thinking - The Science Behind Visualisation and Building True Resilience 18:01

8M ago18:01

18:01

Life has a way of throwing curveballs, but what if you could train your mind to meet them with more strength, calm, and clarity? In today’s episode, I’m diving into one of the most powerful yet often overlooked tools for building resilience, and something that has been a game-changer for me personally - visualisation. Visualisation isn’t just a pro…

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Designing AI products: Insights from Figma's 2025 report 32:43

8M ago32:43

32:43

Episode web page: https://bit.ly/4400s9a ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Jason Giles, VP of Design at UserTesting, chats with Andrew Hogan…

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Leading AI transformation with Greg Shove of Section 30:06

9M ago30:06

30:06

Episode web page: https://bit.ly/4jHDYyu ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- PROMO CODE for this episode with Section's Greg Shove: USERTESTING30 The code is good for Section cours…

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Trauma, Addiction and Healing Through the Lens of Compassionate Inquiry, with Dr. Wendy Harris 51:38

9M ago51:38

51:38

Today I’m joined by Dr. Wendy Harris, an innovative addiction and trauma specialist who integrates the Compassionate Inquiry psychotherapeutic approach, yoga and meditation, and evidence-based practice into her work. She is also one of the founding facilitators of Compassionate Inquiry and the director of the Addiction and Recovery Specialization a…