Best Retail Store Optimization Podcasts (2025)

1
Examining the powerful role music plays in the in-store customer experiencehttps://youtu.be/tWdRZDvGrSA 20:59

1d ago20:59

20:59

Music plays a pivotal role in the retail customer experience as well as retailer's success. As Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, in this episode of the CX Innovators podcast, music has become a CX strategy that can drive customer loyalty as well as revenue. Sars was a co-founder …

1
Episode 21: Mastering Efficient Checkout 3:54

4d ago3:54

3:54

Smoke Break - Episode 21: Mastering Efficient Checkout Episode Duration: 9 minutes Join host Mike Hernandez as he shares proven strategies for transforming slow, frustrating checkout experiences into swift, memorable interactions that keep customers coming back. Learn how independent store owners have dramatically reduced wait times and improved cu…

1
Episode 20: The Art of Greeting and Assisting Customers 4:33

12d ago4:33

4:33

Smoke Break - Episode 20: The Art of Greeting and Assisting Customers Episode Duration: 9 minutes Join host Mike Hernandez as he shares powerful stories and proven strategies for transforming customer experiences through effective greeting practices. Learn how independent store owners like you have significantly increased customer loyalty and sales…

1
Episode 19: Building Your Store's Reputation Through Service 4:43

20d ago4:43

4:43

Smoke Break - Episode 19: Building Your Store's Reputation Through Service Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for developing and maintaining a stellar reputation that brings customers back again and again. Learn how exceptional service can become your store's most powerful competitive advantage in today's …

1
Episode 18: Maximizing Sales Through Exceptional Service 5:02

26d ago5:02

5:02

Smoke Break - Episode 18: Maximizing Sales Through Exceptional Service Episode Duration: 8 minutes Join host Mike Hernandez as he reveals practical strategies for transforming good customer service into increased sales. Learn how to train your team in service techniques that naturally boost transaction values and create more profitable customer int…

1
How Gen Z is driving change in the retail customer experience 12:17

29d ago12:17

12:17

In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, on how the Gen Z consumer is impacting the retail customer experience strategy. Stovall is former corporate executive who managed a global sale…

1
Episode 17: Word of Mouth - Your Most Powerful Marketing Tool 4:55

1M ago4:55

4:55

Smoke Break - Episode 17: Word of Mouth - Your Most Powerful Marketing Tool Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for turning satisfied customers into your most effective marketing team. Learn how to create experiences that inspire customers to spread the word about your store without spending a fortune on ad…

1
Episode 16: The Power of Customer Loyalty 4:55

1M ago4:55

4:55

Smoke Break - Episode 16: The Power of Customer Loyalty Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for transforming casual shoppers into devoted customers who drive business growth. Learn how to build meaningful customer relationships that increase sales, encourage word-of-mouth marketing, and create a community a…

1
Episode 15: Building a Culture of Compliance 6:12

2M ago6:12

6:12

Smoke Break - Episode 15: Building a Culture of Compliance Episode Duration: 8 minutes Join host Mike Hernandez for the final episode in our compliance series as he shares strategies for transforming compliance from a set of rules into a core part of your store's identity. Learn how to create an environment where doing things the right way becomes …

1
Episode 14: Regular Audits and Reviews - Your Path to Compliance Success 5:38

2M ago5:38

5:38

Smoke Break - Episode 14: Regular Audits and Reviews - Your Path to Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for implementing effective audit systems that protect your business and prevent compliance issues. Learn how regular reviews can transform from tedious tasks into valuable tools f…

1
Episode 13: Training Your Team for Compliance Success 5:48

2M ago5:48

5:48

Smoke Break - Episode 13: Training Your Team for Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for developing effective compliance training programs that stick. Learn how to transform procedures from paper documents into daily practices that protect your business and customers. Episode Overvi…

1
CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy 14:42

2M ago14:42

14:42

In this episode of the CX Innovators podcast, Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its 'philosophy of fun' and why it's the center piece of the brand's customer experience strategy. Monster Mini Golf is an indoor family entertainment brand with 30-plus franchise locations across …

1
Episode 12: Navigating the World of Regulatory Compliance 5:57

2M ago5:57

5:57

Smoke Break - Episode 12: Navigating the World of Regulatory Compliance Episode Duration: 6 minutes Join host Mike Hernandez as he breaks down essential compliance strategies that protect your business, customers, and reputation. Learn how regulatory adherence can become a competitive advantage rather than just a necessity. Episode Overview Master …

1
Episode 11: Balancing Short-Term Sales with Long-Term Success 9:29

3M ago9:29

9:29

Smoke Break - Episode 11: Balancing Short-Term Sales with Long-Term Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for finding the perfect balance between immediate sales boosts and sustainable business growth. Learn how to create promotions and pricing approaches that drive both today's revenue and t…

1
Episode 10: Building Trust Through Honest Pricing and Promotions 5:43

3M ago5:43

5:43

Smoke Break - Episode 10: Building Trust Through Honest Pricing and Promotions Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for creating transparent pricing and promotions that build lasting customer relationships. Learn how honest business practices can become your store's most powerful competitive advantage. Episod…

1
Episode 9: Using Data to Drive Pricing and Promotion Decisions 5:53

3M ago5:53

5:53

Smoke Break - Episode 9: Using Data to Drive Pricing and Promotion Decisions Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how to transform your store's data into powerful pricing and promotion strategies. Learn practical approaches to analyze sales information and make data-backed decisions that boost your profits. Episode Ove…

1
UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations 25:48

3M ago25:48

25:48

In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, offers insight on how AI and computer vision can educe retail shrink, optimize operations and improve the customer experience Savvides is a leader in AI computer vision, having spent decades working on AI models that solve complex identification ch…

1
Episode 8: Mastering Promotions That Drive Sales 6:03

3M ago6:03

6:03

Smoke Break - Episode 8: Mastering Promotions That Drive Sales Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for creating promotions that boost sales while protecting profits. Learn how to design and implement effective promotions that build customer loyalty and grow your business. Episode Overview Master essen…

1
Episode 7: Smart Pricing Strategies That Work 5:45

3M ago5:45

5:45

Smoke Break - Episode 7: Smart Pricing Strategies That Work Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical pricing strategies that help maximize your store's profitability while maintaining customer satisfaction. Learn how to implement pricing approaches that work for both your business and your customers. Episode Overv…

1
Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail 23:38

3M ago23:38

23:38

In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, gives the scoop on Instacart's AI-powered Caper Cart innovation and all the wins the smart cart technology provides to shoppers, grocers, retailers and brands. Caper Carts are equipped with cameras, sensors and a built-in scale, wh…

1
Episode 6: Building Strong Communication and Supplier Relationships 6:20

4M ago6:20

6:20

Smoke Break - Episode 6: Building Strong Communication and Supplier Relationships Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for developing effective communication systems and strong supplier partnerships that enhance your store's operations. Learn how to create robust networks that support your business …

1
Episode 5: Mastering the Details in Inventory Management 6:31

4M ago6:31

6:31

Smoke Break - Episode 5: Building a Sales-Focused Store Culture Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for developing and implementing effective sales techniques in your convenience store. Learn how to train your team to transform routine transactions into valuable customer experiences that drive repeat busines…

1
A Closer Look CEO shares insight on making a personal customer connection 35:22

4M ago35:22

35:22

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy Mottl on how brands can drive strong customer loyalty through great experiences rather than discounts and sales. A Closer Look helps companies create the kind of connections with customers that …

1
Episode 4: Smart Inventory Management 5:58

4M ago5:58

5:58

Smoke Break - Episode 4: Smart Inventory Management Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical inventory management strategies that help independent store owners maintain optimal stock levels and maximize profits. Learn how to balance customer demand with smart ordering practices while minimizing waste. Episode Over…

1
Batteries Plus COO talks consumer trends, customer experience strategy 20:53

4M ago20:53

20:53

In the latest episode of the CX Innovators podcast, Batteries Plus COO Jon Sica shares insight with RetailCustomerExperience.com editor Judy Mottl about the brand's strong growth and customer experience strategy. Sica joined Batteries Plus just about six years ago as the chief strategy and development officer, then moved into the role of chief busi…

1
Episode 3: Exceptional Service and Community Engagement 8:56

5M ago8:56

8:56

Smoke Break - Episode 3: Building Excellence Through Service and Community Connection Episode Duration: 8 minutes Join host Mike Hernandez for insights on transforming your convenience store into a beloved community institution through exceptional service and meaningful local engagement. Learn practical strategies to create lasting connections with…

1
Episode 2: Mastering Inventory Management and Pricing Strategy 8:24

5M ago8:24

8:24

Smoke Break - Episode 2: Mastering Inventory Management and Pricing Strategy Episode Duration: 8 minutes Join host Mike Hernandez for essential insights on two critical aspects of running your convenience store: smart inventory management and effective pricing strategies. Learn practical techniques to optimize your stock levels and maximize profits…

1
Episode 1: Understanding the Convenience Store Landscape 6:41

5M ago6:41

6:41

In this premiere episode of "Smoke Break," host Mike Hernandez explores the fundamentals of the convenience store industry landscape for independent owners. Learn essential strategies for standing out in a competitive market, optimizing store layout, and building strong community connections. Perfect for both new and experienced store owners lookin…

1
Ex Macys EVP talks retail trends, value of sustainability 14:44

6M ago14:44

14:44

In the latest episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., board executive at Vista Outdoor and former EVP of Macys.com shares insight with RetailCustomerExperience.com editor Judy Mottl on the value of sustainability strategy and consumer trends in retail. The Eighth…

1
Enhancing Flexibility in Retail: Mastering Dynamic Transfers in Adaptive Networks 5:50

7M ago5:50

5:50

By YDISTRI

1
Advanced Tech in Retail Logistics: Unveiling the Core of Store-to-Store Transfers 5:11

7M ago5:11

5:11

By YDISTRI

1
Fleet Feet leaders talk aligning marketing with the in-store retail experience 17:50

7M ago17:50

17:50

In the latest episode of the CX Innovators podcast, Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience and education at Fleet Feet, share insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. Pa…

1
Motel 6 marketing VP talks brand transformation 27:32

8M ago27:32

27:32

In the latest episode of the CX Innovators podcast, Jenna Berg, vice president of brand marketing at G6 Hospitality, the parent company of the Motel 6 and Studio 6 brands in the U.S. and Canada, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand. In late sprin…

1
San Jose Sharks CX leader talks strategy, shares insights 18:05

9M ago18:05

18:05

In the latest episode of the CX Innovators podcast, Stacy McGranor, director of CX strategy for Sharks Sports & Entertainment, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the company, whose portfolio of brands includes the NHL team San Jose Sharks, approaches customer experience and why the guest is always top of mind.…

1
JCPenney CIO shares CX insight on $1B transformation 21:36

10M ago21:36

21:36

In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation. The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com. Remember to subs…

1
Revolutionizing Retail Through Innovation: The Future of Store-to-Store Transfers 2:23

10M ago2:23

2:23

The retail landscape is undergoing a significant shift, driven by technological advancements that are transforming traditional logistics into more connected, efficient, and responsive systems. At the heart of this evolution is the future of store-to-store transfers, which promises to redefine how retailers manage inventory, optimize supply chains, …

1
Optimizing Retail Finance: The Strategic Edge of Intra-Network Transfers 3:16

10M ago3:16

3:16

Optimizing retail finance goes beyond operational considerations—it’s about making strategic financial maneuvers that can significantly influence a retailer’s bottom line. Intra-network transfers, when deployed strategically, offer substantial financial benefits by shifting excess inventory across different locations within a retail network.…

1
Marketing, Community Building, and Personal Growth Tips with Samantha Kozuch 39:27

10M ago39:27

39:27

Strap in as Samantha shares her incredible journey from college to e-commerce success, highlighting her pioneering work with The Maniscripting Journal. You're going to learn these three things and more. ❇️ How to build a tight-knit community ❇️ How to nurture your email list for sales ❇️ And how to capture authentic reviews Connect with Samantha Ma…

1
Transforming Excess into Excellence: Strategic Intra-Network Transfers as a Catalyst for Retail Revitalization 2:42

10M ago2:42

2:42

Retailers today often face a common but often underestimated challenge: overstock. Instead of viewing excess inventory as a liability, more retailers are beginning to see its potential as a valuable asset. By embracing strategic intra-network transfers, retailers can turn overstock into an opportunity for revitalization, improving operational effic…

1
Redefining Retail: The Revolution of Store-to-Store Transfers in Modern Redistribution 2:24

10M ago2:24

2:24

Retail today is more dynamic than ever, requiring quick, efficient adaptation to changing consumer demands. Traditional inventory management methods, often slow and inflexible, are struggling to keep up in this fast-paced environment.By YDISTRI

1
Between the Flags lifestyle brand leader shares CX strategy 13:30

10M ago13:30

13:30

In the latest episode of the CX Innovators podcast, Briney Oayda, managing director at Bondi Active and Between the Flags, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the Australia-based lifestyle franchise overcame a big obstacle – providing customers with insight on over 45 different product styles within a small ret…

1
Fleet Feet leader shares customer experience strategy insight 16:56

11M ago16:56

16:56

Though the name Fleet Feet may spur the image of a runner, the retailer is much more than a runner's shoe store. It outfits runners and other athletes with needed footwear, accessories and knowledge from over four decades in business. Founded in 1976 by Sally Edwards and Elizabeth Jansen, the brand has been running strong ever since and just opened…

1
Fun.com leader shares customer experience, engagement strategies 11:58

12M ago11:58

11:58

Making the customer experience fun is at least somewhat important for many online and physical retailers, but at Fun.com, it's absolutely paramount. Fun.com, an e-commerce retailer that sells a range of fun products — from Star Wars plushies to t-shirts from the latest Disney hit — as well as being the home of Halloween.com. CX Innovator podcast gu…

1
Empowering Retail with Digital Innovation: The Future of Smarter Redistribution 2:31

12M ago2:31

2:31

In today’s fast-moving retail world, digital innovation is reshaping how businesses manage their operations, especially in product redistribution. Adopting advanced technologies isn’t just a luxury anymore; it’s a necessity for retailers looking to boost efficiency, improve customer satisfaction, and enhance overall performance.…

1
Enhancing Retail Resilience: Advanced Networked Solutions for Optimal Stock Management 3:02

1y ago3:02

3:02

The way retailers manage inventory is undergoing a significant transformation. Traditional, siloed approaches are giving way to more comprehensive, networked systems that unlock the full potential of retail networks. These advanced solutions offer unmatched efficiency, adaptability, and customer satisfaction.…

1
The Future of Ecommerce with Mason: AI, Automation, and Strategic Insights 17:49

1y ago17:49

17:49

Today, we're joined by Kausambi Manjita, co-founder of MASON, a pioneering platform that specializes in leveraging first-party data to create tailored campaigns that resonate with consumers across various industries. ❇️ How to understand your current and potential customers better to buy faster ❇️ How to use AI and automation to personalize your cu…

1
Smart Shifts: Enhancing Retail Through Tactical Store Transfers 4:19

1y ago4:19

4:19

In today’s competitive retail world, having products readily available is more than just a goal—it’s a necessity. Product availability directly impacts customer satisfaction, brand loyalty, and business success. One effective way to ensure products are always where they need to be is through tactical store transfers within a retail network.…

1
Unlocking Retail Efficiency: A Strategic Approach to Smart Inventory Swaps 3:05

1y ago3:05

3:05

In retail, where margins are tight and customer expectations are high, managing inventory effectively isn't just about logistics—it's a strategic imperative. Retailers are beginning to understand that deadstock and overstock do more than just occupy space; they represent lost sales, tied-up capital, and even potential damage to brand reputation.…

1
Navigating New Normals: Retail Reinvention via Intra-Network Unity 2:13

1y ago2:13

2:13

The global health crisis has irrevocably altered the retail landscape, presenting a mix of daunting challenges and unique opportunities. This exploration focuses on the innovative shift towards intra-network collaboration, a strategic maneuver by retailers to convert pandemic-induced challenges into catalysts for resilience and growth.…

1
Charleston Shoe Company founder talks customer engagement 22:03

1y ago22:03

22:03

Neely Woodson Powell knows shoes and she knows how important it is to engage with customers to get customers to slip their feet into her iconic shoe wear. In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Powell shares with RetailCustomerExperience.com editor Judy Mottl how customer engagement, and providing 'sho…

Podcasts Worth a Listen

Retail Store Optimization Podcasts

Podcasts Worth a Listen