Best Independent Store Operations Podcasts (2025)

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Episode 25: Role-Playing - Your Training Secret Weapon 4:23

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29d ago4:23

4:23

Smoke Break - Episode 25: Role-Playing - Your Training Secret Weapon Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how role-playing transforms awkward training sessions into powerful skill-building experiences that boost customer service confidence. Learn proven techniques from successful store owners who've used role-playing t…

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Episode 24: Mastering Problem Resolution 4:20

1M ago4:20

4:20

Smoke Break - Episode 24: Mastering Problem Resolution Episode Duration: 9 minutes Join host Mike Hernandez as he transforms how you view customer complaints and problems, revealing how effective resolution strategies can turn unhappy customers into loyal advocates. Learn proven techniques from successful store owners who've mastered the art of tur…

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The Future of Grocery Packaging: Design, Technology & Customer Insights 48:29

1M ago48:29

48:29

In this episode of GroceryPulse, host George Goodwin sits down with design experts Adam Steinberg and Henry Casanova to explore the evolving world of CPG packaging and grocery retail design. Together, they dive deep into the importance of clarity in packaging, how consumer behavior drives design decisions, and why eco-friendly packaging is more tha…

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Episode 23: Product Knowledge - Your Secret Service Weapon 3:53

1M ago3:53

3:53

Smoke Break - Episode 23: Product Knowledge - Your Secret Service Weapon Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how deep product knowledge transforms your staff from order-takers into customer service experts. Learn proven strategies from successful store owners who've turned product expertise into a competitive advantag…

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Episode 22: The Impact of Store Cleanliness 4:07

2M ago4:07

4:07

Smoke Break - Episode 22: The Impact of Store Cleanliness Episode Duration: 9 minutes Join host Mike Hernandez as he reveals how store cleanliness directly impacts customer perception, shopping behavior, and sales success. Learn proven strategies from real store transformations that show how smart cleaning systems, staff engagement, and attention t…

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Beyond Organic: How Alexandre Family Farm Became America’s First Certified Regenerative Organic Dairy 1:03:57

2M ago1:03:57

1:03:57

In this episode of GroceryPulse, host George Goodwin speaks with Blake and Stephanie Alexandre of Alexandre Family Farm, the first certified regenerative dairy farm in the U.S. They share the inspiring story of building a family farm rooted in stewardship, nutrition, and sustainability—and how their mission is reshaping the dairy industry. From the…

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Episode 21: Mastering Efficient Checkout 3:54

2M ago3:54

3:54

Smoke Break - Episode 21: Mastering Efficient Checkout Episode Duration: 9 minutes Join host Mike Hernandez as he shares proven strategies for transforming slow, frustrating checkout experiences into swift, memorable interactions that keep customers coming back. Learn how independent store owners have dramatically reduced wait times and improved cu…

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Episode 20: The Art of Greeting and Assisting Customers 4:33

2M ago4:33

4:33

Smoke Break - Episode 20: The Art of Greeting and Assisting Customers Episode Duration: 9 minutes Join host Mike Hernandez as he shares powerful stories and proven strategies for transforming customer experiences through effective greeting practices. Learn how independent store owners like you have significantly increased customer loyalty and sales…

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Leading the Organic Movement: Kelly Damewood of CCOF | GroceryPulse by Innovar Agency 1:00:03

2M ago1:00:03

1:00:03

In this episode of GroceryPulse, host George Goodwin sits down with Kelly Damewood, CEO of California Certified Organic Farmers (CCOF), to unpack the future of organic farming, certification, and consumer trust. Together, they explore how organic and regenerative agriculture can become the norm—not the exception—through smart certification, clear c…

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Episode 19: Building Your Store's Reputation Through Service 4:43

2M ago4:43

4:43

Smoke Break - Episode 19: Building Your Store's Reputation Through Service Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for developing and maintaining a stellar reputation that brings customers back again and again. Learn how exceptional service can become your store's most powerful competitive advantage in today's …

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HR Lessons: One of the Largest U.S. Utility Companies w/ about 20 years of experince | Deborah Sanchez on GroceryPulse Podcast 1:01:44

3M ago1:01:44

1:01:44

In this episode of GroceryPulse, host George Goodwin sits down with Deborah Sanchez, an HR consultant with nearly 20 years of experience advising C-suite leaders at one of California’s largest utility companies. From her beginnings as a young mom seeking stability to now shaping corporate HR strategy, Deborah shares powerful insights on employee re…

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Episode 18: Maximizing Sales Through Exceptional Service 5:02

3M ago5:02

5:02

Smoke Break - Episode 18: Maximizing Sales Through Exceptional Service Episode Duration: 8 minutes Join host Mike Hernandez as he reveals practical strategies for transforming good customer service into increased sales. Learn how to train your team in service techniques that naturally boost transaction values and create more profitable customer int…

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Episode 17: Word of Mouth - Your Most Powerful Marketing Tool 4:55

3M ago4:55

4:55

Smoke Break - Episode 17: Word of Mouth - Your Most Powerful Marketing Tool Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for turning satisfied customers into your most effective marketing team. Learn how to create experiences that inspire customers to spread the word about your store without spending a fortune on ad…

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Episode 16: The Power of Customer Loyalty 4:55

3M ago4:55

4:55

Smoke Break - Episode 16: The Power of Customer Loyalty Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for transforming casual shoppers into devoted customers who drive business growth. Learn how to build meaningful customer relationships that increase sales, encourage word-of-mouth marketing, and create a community a…

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Episode 15: Building a Culture of Compliance 6:12

3M ago6:12

6:12

Smoke Break - Episode 15: Building a Culture of Compliance Episode Duration: 8 minutes Join host Mike Hernandez for the final episode in our compliance series as he shares strategies for transforming compliance from a set of rules into a core part of your store's identity. Learn how to create an environment where doing things the right way becomes …

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Episode 14: Regular Audits and Reviews - Your Path to Compliance Success 5:38

4M ago5:38

5:38

Smoke Break - Episode 14: Regular Audits and Reviews - Your Path to Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for implementing effective audit systems that protect your business and prevent compliance issues. Learn how regular reviews can transform from tedious tasks into valuable tools f…

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Episode 13: Training Your Team for Compliance Success 5:48

4M ago5:48

5:48

Smoke Break - Episode 13: Training Your Team for Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for developing effective compliance training programs that stick. Learn how to transform procedures from paper documents into daily practices that protect your business and customers. Episode Overvi…

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Leading Retail: Lessons from James W. Keyes, Former 7-Eleven & Blockbuster CEO by Innovar Marketing Agency | GroceryPulse Podcast 1:16:53

4M ago1:16:53

1:16:53

In this episode of GroceryPulse by Innovar Agency, host George Goodwin welcomes James W. Keyes, former CEO of 7-Eleven and Blockbuster, and Chairman of Wild Oats Marketing LLC. James brings decades of leadership experience from some of the most iconic brands in retail, and today, he shares his unique insights on leadership, innovation, and the futu…

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Episode 12: Navigating the World of Regulatory Compliance 5:57

4M ago5:57

5:57

Smoke Break - Episode 12: Navigating the World of Regulatory Compliance Episode Duration: 6 minutes Join host Mike Hernandez as he breaks down essential compliance strategies that protect your business, customers, and reputation. Learn how regulatory adherence can become a competitive advantage rather than just a necessity. Episode Overview Master …

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Episode 11: Balancing Short-Term Sales with Long-Term Success 9:29

4M ago9:29

9:29

Smoke Break - Episode 11: Balancing Short-Term Sales with Long-Term Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for finding the perfect balance between immediate sales boosts and sustainable business growth. Learn how to create promotions and pricing approaches that drive both today's revenue and t…

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Episode 10: Building Trust Through Honest Pricing and Promotions 5:43

5M ago5:43

5:43

Smoke Break - Episode 10: Building Trust Through Honest Pricing and Promotions Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for creating transparent pricing and promotions that build lasting customer relationships. Learn how honest business practices can become your store's most powerful competitive advantage. Episod…

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Sebastian Öhrn, Founder of Myrqvist / Premium Footwear 24:08

5M ago24:08

24:08

Myrqvist's journey began in 2016, starting small — like most things do — but with a clear vision: to craft high-quality footwear with a timeless design at a fair price. A product designed to stand the test of time and trends alike. How do they balance top-tier craftsmanship with a modest price point? At Myrqvist, they take pride in their dedication…

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Episode 9: Using Data to Drive Pricing and Promotion Decisions 5:53

5M ago5:53

5:53

Smoke Break - Episode 9: Using Data to Drive Pricing and Promotion Decisions Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how to transform your store's data into powerful pricing and promotion strategies. Learn practical approaches to analyze sales information and make data-backed decisions that boost your profits. Episode Ove…

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Episode 8: Mastering Promotions That Drive Sales 6:03

5M ago6:03

6:03

Smoke Break - Episode 8: Mastering Promotions That Drive Sales Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for creating promotions that boost sales while protecting profits. Learn how to design and implement effective promotions that build customer loyalty and grow your business. Episode Overview Master essen…

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Episode 7: Smart Pricing Strategies That Work 5:45

5M ago5:45

5:45

Smoke Break - Episode 7: Smart Pricing Strategies That Work Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical pricing strategies that help maximize your store's profitability while maintaining customer satisfaction. Learn how to implement pricing approaches that work for both your business and your customers. Episode Overv…

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Episode 6: Building Strong Communication and Supplier Relationships 6:20

5M ago6:20

6:20

Smoke Break - Episode 6: Building Strong Communication and Supplier Relationships Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for developing effective communication systems and strong supplier partnerships that enhance your store's operations. Learn how to create robust networks that support your business …

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Grocery Media’s Impact: Trends, Insights, and the Shelby Report Bob Reeves by Innovar Marketing Agency | GroceryPulse Vol. 11 52:19

5M ago52:19

52:19

In this episode of Grocery Pulse by Innovar Agency, host George Goodwin sits down with Bob Reeves, Executive Vice President and Associate Publisher at Shelby Publishing. As a grocery media expert and USC Food Industry Management Program alumnus, Bob shares insights from over two decades of documenting and influencing the grocery industry. The conve…

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Episode 5: Mastering the Details in Inventory Management 6:31

6M ago6:31

6:31

Smoke Break - Episode 5: Building a Sales-Focused Store Culture Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for developing and implementing effective sales techniques in your convenience store. Learn how to train your team to transform routine transactions into valuable customer experiences that drive repeat busines…

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Cutting Distractions in Grocery with Sleke by Innovar Marketing Agency | GroceryPulse Vol. 10 36:13

6M ago36:13

36:13

In this episode of Grocery Pulse by Innovar Agency, host George Goodwin, a fourth-generation grocer and retail strategist, sits down with Austin and Brennen, co-founders of Sleke. Sleke is revolutionizing workplace productivity with its “smart dumb phone,” designed to eliminate distractions and enhance focus. The conversation explores the impact of…

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Episode 4: Smart Inventory Management 5:58

6M ago5:58

5:58

Smoke Break - Episode 4: Smart Inventory Management Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical inventory management strategies that help independent store owners maintain optimal stock levels and maximize profits. Learn how to balance customer demand with smart ordering practices while minimizing waste. Episode Over…

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Episode 3: Exceptional Service and Community Engagement 8:56

6M ago8:56

8:56

Smoke Break - Episode 3: Building Excellence Through Service and Community Connection Episode Duration: 8 minutes Join host Mike Hernandez for insights on transforming your convenience store into a beloved community institution through exceptional service and meaningful local engagement. Learn practical strategies to create lasting connections with…

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Olympic Insights for Grocery Leaders: Krysta Palmer on Grit, Shopping Habits & Food Trends | GroceryPulse Vol. 9 51:28

6M ago51:28

51:28

Olympic Insights for Grocery Leaders: Krysta Palmer on Grit, Goals & Shopping Trends | GroceryPulse Vol. 9 In this exciting episode of the GroceryPulse Podcast, George Goodwin welcomes Krysta Palmer, Olympic Bronze Medalist and USA Diving National Team member, to explore what grocery leaders and store owners can learn from athletes. Krysta shares h…

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Episode 2: Mastering Inventory Management and Pricing Strategy 8:24

7M ago8:24

8:24

Smoke Break - Episode 2: Mastering Inventory Management and Pricing Strategy Episode Duration: 8 minutes Join host Mike Hernandez for essential insights on two critical aspects of running your convenience store: smart inventory management and effective pricing strategies. Learn practical techniques to optimize your stock levels and maximize profits…

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Episode 1: Understanding the Convenience Store Landscape 6:41

7M ago6:41

6:41

In this premiere episode of "Smoke Break," host Mike Hernandez explores the fundamentals of the convenience store industry landscape for independent owners. Learn essential strategies for standing out in a competitive market, optimizing store layout, and building strong community connections. Perfect for both new and experienced store owners lookin…

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"Small Business Financing: Avoiding Predatory Loans & Finding the Best Capital Options" 7:53

7M ago7:53

7:53

In this episode, we sit down with Evan, a small business financing expert, to explore how entrepreneurs can access capital without falling into financial traps. We discuss: New financing products every business owner should know about The dangers of predatory Merchant Cash Advance (MCA) companies Shocking tactics used by some lenders to take advant…

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Innovating Grocery Marketing: Insights from Ron Bonacci by Innovar Marketing Agency | GroceryPulse Vol. 8 45:25

7M ago45:25

45:25

In this episode of the GroceryPulse Podcast, George Goodwin is joined by Ron Bonacci, Vice President of Marketing and Merchandising at Big Y Foods. With over 20 years of experience in the grocery and retail industry, Ron shares his expertise in crafting innovative marketing strategies and driving customer engagement. The conversation delves into th…

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Mark Warman, Founder of Barnfield Customs / Handmade Jackets 30:29

8M ago30:29

30:29

Barnfield Customs is a new brand not only capturing a passion for product, but with a drive to establish itself as a premium ‘maker’ within the UK market through founder Mark Warman. The brainchild of graphic designer and agency owner Mark, and based in Nottinghamshire, Barnfield Customs came to life in 2023 with a primary focus on designing and ma…

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Mathias Jensen, Creative Director at Les Deux / Scandinavian Premium Menswear 33:50

8M ago33:50

33:50

The story of Les Deux began in Copenhagen in 2011 when two seemingly opposite worlds collided. A law student from the suburbs crossed paths with a creative soul with international roots at a city bar. Their conversation sparked over a T-shirt: a plain white piece, adorned with military patches sewn by hand. Despite their contrasting backgrounds - p…

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40 Years of Grocery Evolution: Lessons from Kevin Coupe, Host of MorningNewsBeat by Innovar Marketing Agency | GroceryPulse Vol. 7 49:38

8M ago49:38

49:38

In this episode of the GroceryPulse Podcast, we sit down with Kevin Coupe, the host of the renowned MorningNewsBeat and a grocery industry veteran with over 40 years of experience. Kevin shares his invaluable insights into the evolving world of grocery retail, offering advice on how retailers can stay relevant, embrace technology, and create a uniq…

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Building a Healthier World with Ayoub’s Dried Fruits and Nuts by Innovar Marketing Agency | GroceryPulse Vol. 6 26:20

8M ago26:20

26:20

Join George Goodwin on Grocery Pulse as he talks with Amir Hosh, founder of Ayoub’s Dried Fruits and Nuts. Learn how Ayoub’s is transforming North America’s snack culture with fresh, healthy options. They discuss overcoming challenges, fostering positive team energy, and building a family legacy. Tune in to hear how Ayoub’s is shaping a tastier fut…

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Adam White-Johnson, Founder of BeardGang Members / Hemp Beard Care 25:10

10M ago25:10

25:10

BeardGang Members (BGM) formulate premium products that are class-leading and healthy for their customers. Their goal is to work with the body's natural chemistry to ensure your hair and skin maintain balanced and healthy. BGM products gently cleanse, condition and nourish hair and skin. They avoid sulfates, silicones and other artificial ingredien…

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Rory Bennett and Billy Sims-Hilditch, Co-Founder of Sims Wear / British Made Clothing 35:13

10M ago35:13

35:13

Sims Wear is a British menswear brand delivering elevated wardrobe essentials produced from the best wool and textiles in the British Isles. Dedicated to quality, and to creating timeless luxury that will stand the test of time, Sims Wear is built on three pillars; the best grade fibre, the best yarn spinner, and the best knitter. The materials use…

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Evren Ozka, Co-Founder of Mallet London / Luxury Footwear 28:42

11M ago28:42

28:42

Disciplined, Dedicated and a Rationalist. Evren Ozka has long had a strategic eye for business, starting his professional career in textiles and manufacturing. At age 18, he ran his division at his family's textile companies for seven years before beginning Mallet London in partnership with Tommy Mallet. They realized a gap in the market - quality-…

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Jonathan Bordell, Co-Founder of The Helicon Watch Company / British Watchmaker 29:05

1y ago29:05

29:05

With over two decades of combined experience in the world of watches, Danielle and Jonathan (a husband and wife team) share a deep passion for curating, creating, and connecting collectors and enthusiasts with timepieces from renowned watchmakers. Helicon is a new dial name, launched this year by two industry veterans with more than twenty years ex…

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Miguel Soares, Founder of BYMS / Sports Fashion 21:45

1y ago21:45

21:45

Miguel was a professional soccer player but sadly suffered an injury which led to him starting a new career. Drawing inspiration from soccer, he embarked on a new journey. BYMS is a brand that stands out in the world of sports fashion, known for its commitment to quality, innovation, and the celebration of the sporting spirit. With each creation, B…

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Peter Jüriado, Creative Director at Stenströms / Premium Shirts 28:20

1y ago28:20

28:20

Style, quality and comfort in every detail. This philosophy has made Stenströms one of Sweden's most well-known and respected brands. The classic Stenströms shirt carries 125 years of tradition, craftsmanship and quality. Jackets, knitwear, accessories and ties are now also included in their business concept. They can now look back on their 125 yea…

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Will Verona, Founder of PURIFIED / Biodegradable Durable Sneakers 22:49

1y ago22:49

22:49

On a factory trip to Sri Lanka, shoe designer Will Verona was confronted with a shocking sight: a 50-meter high mountain of plastic waste. 'Trash mountain' would later collapse, with tragic consequences. Reflecting on his industry’s role in the environmental crisis, Will knew that something had to change. Determined to be a part of the solution, he…

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Giuliano Dore, Co-Founder of Get Groomed / Mobile Barbers 22:49

1y ago22:49

22:49

Get Groomed are not your average barbers, they're your personal professional hair artists that cater to you in your preferred time, place, and style. They aim to revolutionise your grooming experience. Imagine not having to deal with stressful commutes, long lineups, or disturbing the peace and quiet of your much-loved home or cherished space like …

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Manel Garcia Prats, Co-Founder of OHNE PROJECT / Barefoot Sneakers 29:09

1y ago29:09

29:09

The Project 080 sneaker is designed to look like a regular sneaker but with all the benefits of a barefoot shoe. Thick looking sole and dynamic design. Having a foot shaped shoe might be the most important quality of a barefoot sneaker because it keeps your toes in a natural position. OHNE PROJECT has a new designed sole that looks like a usual sol…

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Ed Bartlett, Founder of Kostüme / Cycling Apparel 34:13

1+ y ago34:13

34:13

Kostüme makes the best cycling apparel money can buy, developed and tested on some of the most challenging cycling events in the world. The brand makes technically innovative cycling apparel focused on all-day performance, comfort and utility. Developed in the UK for the unique demands of Audax and multi-day long distance cycling, Kostüme products …