Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Jason Edwards. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jason Edwards or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Episode 38: Partners and Suppliers — External Support Explained

23:54
 
Share
 

Manage episode 503793844 series 3687202
Content provided by Jason Edwards. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jason Edwards or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

The third dimension of service management highlights that no organization operates alone. Partners and suppliers play a critical role in delivering value, whether through hardware, software, cloud hosting, or specialized expertise. In this episode, we’ll explain how ITIL defines the relationship between providers, partners, and suppliers, and why managing these relationships carefully is vital. Supplier contracts, service integration, and clear accountability all influence the reliability of services. Strong partnerships enable innovation and cost savings, while weak ones can lead to disruption and risk.

We’ll use examples such as outsourcing data centers, using cloud providers, or contracting cybersecurity specialists to show how external parties extend an organization’s capabilities. The exam often tests your ability to distinguish between internal resources and external suppliers, as well as the role of governance in managing them. Understanding this dimension ensures you can analyze services as ecosystems, not just internal functions. This episode was produced by BareMetalCyber.com.

  continue reading

58 episodes

Artwork
iconShare
 
Manage episode 503793844 series 3687202
Content provided by Jason Edwards. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jason Edwards or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

The third dimension of service management highlights that no organization operates alone. Partners and suppliers play a critical role in delivering value, whether through hardware, software, cloud hosting, or specialized expertise. In this episode, we’ll explain how ITIL defines the relationship between providers, partners, and suppliers, and why managing these relationships carefully is vital. Supplier contracts, service integration, and clear accountability all influence the reliability of services. Strong partnerships enable innovation and cost savings, while weak ones can lead to disruption and risk.

We’ll use examples such as outsourcing data centers, using cloud providers, or contracting cybersecurity specialists to show how external parties extend an organization’s capabilities. The exam often tests your ability to distinguish between internal resources and external suppliers, as well as the role of governance in managing them. Understanding this dimension ensures you can analyze services as ecosystems, not just internal functions. This episode was produced by BareMetalCyber.com.

  continue reading

58 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play