Technology never stands still, and ITIL 4 recognizes that organizations must embrace change while managing risks. In this episode, we’ll focus on how cloud services, automation, and emerging technologies fit into the information and technology dimension. Cloud computing provides scalability and flexibility, allowing organizations to deliver services faster and more reliably. Automation reduces repetitive tasks, improves accuracy, and frees staff for higher-value work. Emerging technologies such as artificial intelligence, machine learning, and blockchain introduce new possibilities while also demanding careful governance. These advances shape the way services are designed, delivered, and consumed.

We’ll also connect these technologies to the exam by showing how ITIL frames them as enablers rather than ends in themselves. For example, automation should only be applied after processes are optimized, and cloud solutions must align with organizational value and risk management. By understanding these dynamics, you’ll be able to see technology as a driver of value that still requires balance across all dimensions. This episode was produced by BareMetalCyber.com.