Welcome to “ITSM That Works4Me,” the podcast about how to achieve real success with IT service management! Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.
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ITSM Podcasts
AI That Works4Me explores how artificial intelligence is changing IT Service Management, Enterprise Service Delivery, and Digital Operations. Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.
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Welcome to the Itsme Stha podcast, where amazing things happen.
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Share together
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AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Dan Turchin
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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Today we have Cole Knopp to help us re-watch the movie Black Panther.
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ITSM Podcast covering Latest Solutions & Best Practices
Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations
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CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of ...
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Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk
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The Federal Leader's Playbook is a show for high performers in the public sector who want to understand the big picture trends, innovation, and technology pushing government forward.
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Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
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Welcome to Inside ScriptRunner, the podcast that dives deep into the ideas, challenges, and innovations in IT operations, Microsoft 365 and ITSM. Each episode unpacks insights from ScriptRunner’s blog articles, exploring how IT teams can overcome governance gaps, scale automation securely, and ensure compliance.
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LKN will be discussing on various topics related to Profession, Up-skilling followed by Core Talks on ITIL, ITSM, Agile, Scrum and various other Best Practices.
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The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
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Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina's best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you're an IT professional looking to enhance your career, a designer aiming to understand IT ser ...
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Start your journey into ITIL with this Audio Course — an educational series designed to break down every key concept, from guiding principles to practices, in a way that’s clear, practical, and exam-ready. Each episode delves deeply into the ideas behind modern service management, helping you not only memorize but also truly understand how they apply in real-world contexts. Whether your goal is to strengthen your career skills or prepare with confidence for the ITIL Foundation exam, this ser ...
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The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.
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Expert Interviews and 'How To' Audio Guides for the IT Service Management Professional - Featuring ITIL Version 3.
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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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Explore the cutting-edge world of platform engineering, the backbone of modern software development. The Platform Engineering Show podcast dives into how internal developer platforms (IDPs) are revolutionizing the way teams build, deploy, and manage applications at scale. From streamlining workflows and reducing cognitive load for developers to fostering innovation and enabling seamless collaboration across development, operations, and IT service management (ITSM), we break down the key conc ...
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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
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Podcast by Paul Buffington, Swati Jain, Patrick Schuh
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IT Canvass gives the latest updates on servicenow and tutorials.
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We're focused on interviewing Subject Matter Experts to help distill the muddy waters of enterprise business solutions.
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The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of mo ...
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Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.
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Welcome to Unlocking the AI Advantage podcast, the ultimate resource for tech entrepreneurs looking to harness the power of artificial intelligence and drive unprecedented growth in their businesses. If you're an ambitious business owner who understands the potential of AI but struggles with its practical implementation, or if you're an aspiring entrepreneur seeking to kickstart your journey with AI, then this podcast is tailor-made for you. Join your host Ramesh Dontha, a best-selling autho ...
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Join host Eveline Oehrlich as she dives into the human aspects of DevOps. Voted Best 25 DevOps Podcasts by Feedspot (https://blog.feedspot.com/devops_podcasts/) The human element in DevOps is often the differentiator that helps an organization achieve its goals and to be able to compete in a disruptive and digital landscape. Want access to more great content like this? Gain the tools, resources and knowledge to help your organization adapt and respond to challenges by becoming a professional ...
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ITSM vendors are quietly reinventing themselves — and it’s not about IT anymore
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ITSM vendors are quietly reinventing themselves — and it’s not about IT anymore. What we’re seeing now is a fundamental shift: ITSM platforms are being rebuilt for Enterprise Service Management (ESM), not as a feature add-on, but as a new operating model. Why? AI changed the rules. AI only delivers value when: Data is unified Processes run end-to-e…
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Send us a text ITSM knowledge is broken — static, outdated, and slowing teams down. In the latest AI That Works4Me episode, we explore AI-native knowledge systems: self-learning, conversational, proactive. From GenAI to autonomous agents — this is the future of ITSM. 2025 ©️ Works4Me BVBy Works4Me BV
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369: Why Trust Is the Currency of Work in the Age of AI with Cisco CPO Kelly Jones
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Kelly Jones is Chief People Officer at Cisco, where she leads the people strategy for more than 84,000 employees worldwide. Over nearly two decades, she has helped make Cisco a global benchmark for workplace culture. In this episode, Kelly explains why trust is the foundation of every AI strategy, how Cisco is equipping managers for an era of augme…
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368: Match Humans, Not Keywords: Inside Jobright’s AI Talent Matching with Serial Entrepreneur Eric Cheng
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Eric Cheng is co-founder and CEO of Jobright, the AI career copilot serving more than 550,000 users. After building core backend systems at Box and scaling Fangcloud to acquisition, he turned his focus to fixing what’s broken in hiring. His perspective blends engineering depth with a human-centered approach to matching talent and opportunity. In th…
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ScriptRunner at Gartner IOCS 2025: What Enterprises Really Want from Automation and AI
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At Gartner IOCS 2025, enterprises shared what they actually want from automation and AI—productivity, governance, safe delegation, and readiness for the future.By scriptrunner-blog
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Why Agentic Automation Fails in Multi-Tool Environments (And How to Consolidate Safely)
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Discover why agentic automation fails in fragmented automation stacks and how centralized orchestration enables secure, scalable AI execution.By scriptrunner-blog
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Ungoverned AI Agents: The Silent Anarchy Inside Your Automation
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Ungoverned AI agents create hidden risk across fragmented automation systems. Learn how centralized governance prevents agentic chaos and enables safe, scalable agentic automation.By scriptrunner-blog
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367: Inside the Tech Humanist Playbook: Kate O’Neill on AI, Purpose, and Meaningful Work
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Kate O’Neill is a leading voice on AI and tech humanism, known for helping organizations build more meaningful, human-centered futures. She has been featured by outlets like BBC, NPR, and NBC, and serves on the United Nations AI advisory board. A CX Hall of Fame inductee and award-winning entrepreneur, Kate brings a unique blend of optimism and rea…
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ScriptRunner at Gartner IOCS 2025: How to Operationalize Agentic Automation in the Microsoft Ecosystem
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At Gartner IOCS 2025, ScriptRunner showed how enterprises can scale agentic automation with centralized governance, safe AI execution, and measurable ROI.By scriptrunner-blog
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How Access Governance Must Evolve Before Agentic Automation Takes Over
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Strengthen AI security and productivity with modern access governance. Learn why agentic automation requires human-grade identity controls, and how ScriptRunner enables it.By scriptrunner-blog
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366: Inside the Age of Inference: Sid Sheth, CEO and Co-Founder of d-Matrix, on Smaller Models, AI Chips, and the Future of Compute
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Sid Sheth is the CEO and co-founder of d-Matrix, the AI chip company making inference efficient and scalable for datacenters. Backed by Microsoft and with $160M raised, Sid shares why rethinking infrastructure is critical to AI’s future and how a decade in semiconductors prepared him for this moment. In this conversation, we discuss: Why Sid believ…
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Agentic AI is rising fast but trust, security, and real-world readiness remain the biggest hurdles
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Send us a text Agentic AI is rising fast but trust, security, and real-world readiness remain the biggest hurdles. Users want reliability, businesses need safer infrastructure, and society still wrestles with autonomous decision-making. The shift is coming, but only if we build it responsibly. 2025 ©️ Works4Me BV…
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365: AI and the Future of Work: What We’ve Learned from 364 Expert Conversations (Special Episode)
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In this special episode of AI and the Future of Work, host Dan Turchin looks back on what 365 conversations have revealed about how AI is reshaping the way we work. What themes have emerged most consistently? Which ideas connect founders, researchers, and operators across industries? And what have these discussions taught us about the evolving rela…
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Fixing the Automation ROI Bottleneck: Real-World Examples of How Centralization Restores Speed and Quality to Your Automation Strategy
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Discover how centralized governance removes automation fragmentation and restores speed, quality, and ROI to agentic automation across the Microsoft ecosystem.By scriptrunner-blog
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Eliminating Automation Sprawl to Achieve Measurable Agentic Automation ROI in Microsoft Ecosystems
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Discover how to reduce automation sprawl, govern AI agents, and unlock real ROI in Azure, M365, Intune, and Teams with a centralized automation platform.By scriptrunner-blog
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Send us a text AI browser agents are here — and they’ll change how we work online. Not just searching… but doing: booking trips, gathering research, executing tasks. They’re powerful, but still early-stage — think beta teammates, not autopilots. 2025 ©️ Works4Me BVBy Works4Me BV
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364: Inside the AI Infrastructure Race: TensorWave CEO Darrick Horton on Power, GPUs and AMD vs NVIDIA.
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Darrick Horton is the CEO and co-founder of TensorWave, the company making waves in AI infrastructure by building high-performance compute on AMD chips. In 2023, he and his team took the unconventional path of bypassing Nvidia, a bold bet that has since paid off with nearly $150 million raised from Magnetar, AMD Ventures, Prosperity7, and others. T…
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AI Governance That Delivers: Moving from Policy to Practice
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Learn how to turn AI governance from a compliance burden into a productivity driver. Discover the policies, controls, and platform capabilities needed for safe, scalable agentic automation.By scriptrunner-blog
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How a Centralized AI Automation Strategy Empowers Tiny, Efficient Teams
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Discover how a centralized AI automation strategy empowers tiny, high-performing teams with governance, security, and scalable productivity across the enterprise.By scriptrunner-blog
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363: Cisco President and Chief Product Officer Jeetu Patel on AI’s Real Constraints, Skill Gaps, and the New Rules of Work
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Jeetu Patel is President and Chief Product Officer at Cisco. He previously served there as Executive Vice President and General Manager of Security and Collaboration. He joined Cisco in 2020 after serving as Chief Product Officer and Chief Strategy Officer at Box, where he played a key role in expanding the company into a multi-product platform use…
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129. Lisa Bauer: Transforming Team Dynamics with Human-Centered Design
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In this episode of the HappySignals podcast, host Sakari Kyrö interviews Lisa Bauer, who shares her journey through various industries and her experiences at IDEO. Lisa discusses the importance of human-centered design, the transition from an asking culture to an assigning culture in team dynamics, and the significance of stakeholder involvement in…
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AI and the Law: How AI Will Change Legal Careers (Special Episode)
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In this special episode of AI and the Future of Work, host Dan Turchin examines one of the most urgent questions in technology today: how artificial intelligence is reshaping the law. Who owns AI created work? Who is accountable when automated decisions cause harm? And how should legal professionals prepare for a world where AI influences every par…
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Bridging the Communication Gap to Unlock Agentic Automation ROI
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Poor cross-team communication fuels AI sprawl and undermines automation ROI. See how ScriptRunner restores alignment, transparency, and secure agentic workflows.By scriptrunner-blog
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Send us a text AI agents will run self-healing networks, 6G is accelerating, quantum security is rising, and sustainable, space-powered connectivity is moving mainstream. If you want to understand where intelligent infrastructure is heading, this episode is for you. 2025 ©️ Works4Me BVBy Works4Me BV
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Architecting for AI ROI: How to Build an Automation Strategy that Maximizes Productivity Title 5671426228
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Learn how to build a centralized, IT-led automation strategy that turns agentic AI into measurable ROI by reducing fragmentation, boosting productivity, and scaling automation securely.By scriptrunner-blog
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362: How AI Is Transforming Chip Design and Solving the Engineering Shortage with Faraj Aalaei, Cognichip CEO
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Faraj Aalaei is the Founder and CEO of Cognichip, an AI company building the world’s first Artificial Chip Intelligence (ACI) platform to design semiconductors using AI. He brings four decades of experience in communications and networking, having led two companies (Centillium and Aquantia)through IPOs. Aquantia was later acquired by Marvell, where…
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Consumer tech is moving faster than most enterprises can keep up
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Send us a text From AI-driven smart homes to domestic robots and haptic interfaces, what people use at home today becomes their expectation at work tomorrow. IT leaders who prepare now will stay ahead. 2025 ©️ Works4Me BVBy Works4Me BV
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Build better ServiceNow apps by understanding the full anatomy of successful ones. Today we cover process, build, and legacy anatomy to help your builds earn more success. MENTIONED IN THIS EPISODE: - ServiceNow Build Week - Document your solution or CJ eats your lunch - Outcomes, Outcomes, Outcomes, Outcomes - Catalysts ABOUT US Cory and Robert ar…
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The Hidden ROI-Killer in Your AI-Driven Workflows: Uncontrolled Access
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Uncontrolled access is the hidden ROI killer in AI-driven workflows. Discover how centralized governance, RBAC, and human-in-the-loop controls can secure agentic automation and turn innovation into measurable enterprise value.By scriptrunner-blog
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Send us a text Bernard Marr warns of a growing divide - the Two-Tier AI Economy. While some companies scale AI into strategy, others remain stuck in endless pilots. Bridging this gap means tackling real barriers: infrastructure, regulation, funding, and digital skills. The future of AI shouldn’t belong to the few - it should empower the many. 2025 …
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From Generative to Agentic: The Next Leap in Enterprise AI
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Agentic automation is redefining enterprise AI. Learn how IT teams can build governance, infrastructure, and skills to unlock ROI with agentic automation in 2026.By scriptrunner-blog
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361: Can AI Be a True Creative Partner? Grant Lee, CEO of Gamma, on AI Design Philosophy and Building the Anti-PowerPoint
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Grant Lee is the CEO and co-founder of Gamma, the company reimagining presentations by building what some call the “anti-PowerPoint.” Since its launch in 2022, Gamma has grown to over 70 million users, with 30 million gammas created each month, and has reached $100 million in annual recurring revenue (ARR). These milestones were achieved profitably…
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Generative AI is transforming compliance - but not replacing it.
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Send us a text Generative AI is transforming compliance - but not replacing it. A new guide reminds us: tools like ChatGPT are powerful assistants, not decision-makers. Use AI to simplify regulatory language and boost clarity, but never for legal interpretation or policy enforcement. Judgment and accountability still belong to the professional, not…
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Find TOP ServiceNow talent (while knowing little about ServiceNow)
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People ask "how can I interview for TOP ServiceNow talent if I don't know much about ServiceNow". This episode teaches you - The 3 Characteristics of TOP ServiceNow talent. - Creating "hard to fake" questions that reveal those characteristics. - Setting up virtual test environments. MENTIONED IN THIS EPISODE: - Understanding the limits of personal …
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The Coming Era of Microsoft Automation: Why AI Agents Need Guardrails to Secure Long-Term ROI
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Agentic automation is reshaping Microsoft IT operations. Learn why governance, integration, and policy-driven guardrails are essential to secure long-term ROI from AI agents.By scriptrunner-blog
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The AI revolution isn’t just about smarter tech, it’s about smarter choices
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Send us a text Ethics is the new frontier of AI. As Bernard Marr notes in “8 AI Ethics Trends That Will Redefine Trust and Accountability in 2026”, the real breakthroughs won’t just come from smarter models - but from smarter governance. From copyright compensation and agentic guardrails to deepfake regulation and global policy alignment, 2026 will…
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Governments Are Clamping Down on Enterprise-Level AI Usage: How to Ensure Your Microsoft Automation Stays Compliant
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Governments worldwide are tightening AI regulations. Learn how to keep your Microsoft automation strategy compliant with effective AI guardrails, centralised oversight, and audit-ready governance.By scriptrunner-blog
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360: From Automation to Accountability: AI Governance, Hybrid Workforce Security, and Trust with Dennis Kozak, Ivanti CEO
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Dennis Kozak is the CEO of Ivanti, a leading enterprise IT and security company generating over $1 billion in annual revenue and serving more than 40,000 customers. He previously served as Ivanti’s COO after holding senior leadership roles at Avaya. Earlier in his career, Dennis spent nearly 23 years at CA Software (now Broadcom), where he led glob…
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Recent Cyber Attacks Highlight the Importance of Central Oversight in Microsoft Automation
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Global cyber attacks in 2025 have exposed the risks of decentralised Microsoft automation. Learn why centralised oversight of tools like PowerShell is essential for IT resilience, security, and rapid incident response.By scriptrunner-blog
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Managing PowerShell Teams Across Multiple Locations
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Managing PowerShell automation across multiple locations requires structure and trust. Learn how clear governance and shared standards help distributed teams stay productive and compliant.By scriptrunner-blog
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359: Why AI-Efficient Startups Are Forcing Venture Capital to Evolve with Jim Curry, CEO of BuildGroup
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Jim Curry is the co-founder and CEO of BuildGroup, a venture firm based in Austin that has raised $330 million since its founding in 2015 and backed companies like Anaconda, Vidmob, DigniFi, and Benefitfocus. He brings more than two decades of experience in product, strategy, and corporate development from roles at Rackspace and Dell, and he co-fou…
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Generative AI isn’t emerging - it’s exploding
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Send us a text By 2026, it won’t just create - it’ll decide, act, and adapt. From agentic chatbots and generative video to privacy-first AI models, the landscape is shifting fast. But with power comes pressure: the copyright conundrum, the authenticity crisis, and a new wave of AI-driven jobs demanding fresh skills. The future of GenAI isn’t hype —…
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Artificial General Intelligence: Can Machines Really Think Like Us? (Special Episode)
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In this special episode of AI and the Future of Work, host Dan Turchin explores one of the most ambitious and debated frontiers in technology: Artificial General Intelligence (AGI). What is AGI? How close are we to creating machines that truly think, reason, and learn like humans? And what will that mean for the future of work, creativity, and ethi…
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Structuring PowerShell Knowledge for Next-Gen Automation
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Your most experienced PowerShell engineer just gave notice. During the handover meetings, you realize what you've suspected for a while now: the critical PowerShell automation running your environment lives almost entirely in his head. Sure, the scripts execute daily processes, but understanding why they work the way they do, what they actually dep…
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Building Continuity Plans for Critical PowerShell Operations
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Your team manages dozens of PowerShell scripts scattered across file shares and individual workstations. Some run manually when someone remembers to execute them. A handful have scheduled tasks on specific servers that nobody documented. User provisioning happens when an engineer runs a script from his laptop before morning coffee. Compliance repor…
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358: Inside Mastercard’s AI Adoption Journey: CTO George Maddaloni on Building Trust, Detecting Fraud, and the Future of Payments
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George Maddaloni is the EVP and CTO for Operations at Mastercard, where he leads the performance and modernization of technology platforms serving more than 35,000 employees worldwide. He has previously held senior IT leadership roles at AIG, UBS, AT&T, GM, and Merrill Lynch, and currently serves on the board of SustainableIT.org. George earned his…
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PowerShell Performance at Scale: Capacity Planning and Performance Monitoring for Growing Automation
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PowerShell automation that runs smoothly for fifteen servers can start failing at forty. Scripts that once finished in minutes suddenly time out. The real challenge appears when leadership begins to ask strategic questions. Business Leadership wants to understand automation ROI. The compliance team needs documented proof that security scripts have …
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Centralized PowerShell Task Scheduling: 5 Advantages for Enterprise Automation
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Picture this common situation: you need to verify a critical service status across multiple servers in your environment. Using Windows Task Scheduler means connecting to each machine separately, checking local schedules, digging through event logs, and then manually piecing together what actually happened. A task that should take minutes stretches …
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In this week’s ITSM That Works4Me podcast, we unpack one of the biggest challenges in enterprise IT: "Fragmented incident response." When ownership is split across multiple tools and teams, accountability vanishes — and so does productivity. In this episode, we explore how Xurrent and its embedded AI, Sera AI, bring clarity, speed, and continuous i…
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By Jason Edwards
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