Best ITIL Podcasts (2025)

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Is ISO 14001 still valid? Reasons, benefits 8:10

Play Pause

2d ago8:10

8:10

Is ISO 14001 still valid? The environmental sustainability management system is necessary to reduce the carbon footprint. The standard brings global acknowledgement. Why? Read now! https://www.quality-assurance.com/blog/is-iso-14001-still-valid-reasons-to-unfold.html

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AI Strategy - 23 July 2025 1:23:49

8d ago1:23:49

1:23:49

AI Strategy - 23 July 2025

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AI Adaption - Level 10/12 - Industry 5 6:50

8d ago6:50

6:50

AI Adaption - Level 10/12 - Industry 5

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AI Adaption - Level 8/12 - Industry 5 6:08

8d ago6:08

6:08

AI Adaption - Level 8/12 - Industry 5

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AI Adaption - Level 7/12 - Industry 5 11:41

8d ago11:41

11:41

AI Adaption - Level 7/12 - Industry 5

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AI Adaption - Level 6/12 - Industry 5 4:50

8d ago4:50

4:50

AI Adaption - Level 6/12 - Industry 5

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AI Adaption - Level 5/12 - Industry 5 4:32

8d ago4:32

4:32

AI Adaption - Level 5/12 - Industry 5

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Challenges & Opportunities of AI while Learning ServiceNow 35:00

8d ago35:00

35:00

"How do I learn ServiceNow" is an ever more complicated question with how rapidly AI is changing the ecosystem. CJ & The Duke make the case to still learn platform fundamentals alongside AI. They also give tips on how AI might help accelerate your learning. MENTIONED IN THIS EPISODE: The Duke's questions to ChatGPT ABOUT US Cory and Robert are vend…

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AI Adaption - Level 4/12 - Industry 5 4:29

8d ago4:29

4:29

AI Adaption - Level 4/12 - Industry 5

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AI Adaption - Level 3/12 - Industry 5 2:51

8d ago2:51

2:51

AI Adaption - Level 3/12 - Industry 5

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AI Adaption - Level 2/12 2:51

8d ago2:51

2:51

AI Adaption - Level 2/12

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AI Adaption - Level 1/12 5:55

8d ago5:55

5:55

AI Adaption - Level 1/12

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Basics of AI - Industry 5 15:15

8d ago15:15

15:15

Basics of AI - Industry 5

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Industry 5 - Basics - AI 5:06

8d ago5:06

5:06

Industry 5 - Basics - AI

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Why capacity & performance management is a quiet powerhouse behind stable, cost-efficient IT operations. 10:59

9d ago10:59

10:59

Welcome back to ITSM That Works4Me! Today, we’re spotlighting a silent hero in service management - Capacity and Performance Management. Yep, it might not sound exciting, but stick around - because when it fails, everything else grinds to a halt. Capacity management is all about making sure IT services perform well now—and later - without overloadi…

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AI & ITSM: Building Digital Operations 10:44

15d ago10:44

10:44

Artificial Intelligence promises to revolutionize IT service management by automating tasks, boosting speed, and scaling support. But here’s the catch: without structure and governance, AI can actually create more problems than solutions - like frustrating customers with inconsistent or opaque automated responses. Why AI needs the structure and gov…

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Education Sector - Industrial Revolution 38:28

19d ago38:28

38:28

Education Sector - Industrial Revolution

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Industry 4.0 - Episode 2 - Financial Sector 32:19

27d ago32:19

32:19

Industry 4.0 - Episode 2 - Financial Sector

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Why do so many ITSM rollouts stall after implementation 18:38

1M ago18:38

18:38

We’re excited to introduce ITSM That Works4Me, the podcast where seasoned ITSM pros, consultants, and leaders share their real successes - and hard-earned lessons. In Episode 1, we uncover why so many ITSM rollouts stall: from a lack of strategic alignment and change management to an overemphasis on tooling.…

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What's Next - Industrial Revolution 4 and 5 4:38

1M ago4:38

4:38

What's Next - Industrial Revolution 4 and 5

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What is the difference between ISO 20000 and ITIL? The differences, benefits 6:55

1M ago6:55

6:55

What is the difference between ISO 20000 and ITIL? Learn about each one and its benefits. One is the global standard, and the other is the practical framework that helps with improvement. To read more visit https://www.quality-assurance.com/blog/what-is-the-difference-between-iso-20000-and-itil-explanations-revealed.html…

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Industrial Revolution V - The Restart of the Twilight, Dawn and the Dusk 28:56

2M ago28:56

28:56

Industrial Revolution V - The Restart of the Twilight, Dawn and the Dusk

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"They said it took too long to get things done in ServiceNow" 27:53

2M ago27:53

27:53

We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow. Those who know how to build, know how silly this sounds. But yet, customers still sometimes find themselves in this predicament. We investigate how and why. MENTIONED IN THIS EPISODE: Ep 89 - Getting better at Communication Ep 115 - …

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What is the Difference Between ISO 27001 and CMMC? 7:00

2M ago7:00

7:00

What is the difference between ISO 27001 and CMMC? Learn about the unique benefits each standard offers. Read the blog now! https://www.quality-assurance.com/blog/what-is-the-difference-between-iso-27001-and-cmmc.html

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What is the difference between ISO 9001 and ISO 20000? 8:13

2M ago8:13

8:13

ISO 9001 is the quality management standard, whereas ISO 20000 focuses on IT service management. Read the blog now to identify differences! https://www.quality-assurance.com/blog/what-is-the-difference-between-iso-9001-and-iso-20000.html

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What are the 7 elements of ISO 45001? Process, How 6:47

2M ago6:47

6:47

What are the 7 elements of ISO 45001? The occupational health and safety management system needs these aspects for compliance. Read now! https://www.quality-assurance.com/blog/what-are-the-7-elements-of-iso-45001-process-details.html

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Secrets of an elite ServiceNow talent manager 31:57

2M ago31:57

31:57

New to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance? In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massiv…

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How to ACTUALLY Network PART 2!! 43:05

3M ago43:05

43:05

Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks. Special guest Tim Woodruff returns to advocate those to whom networking isn't natural. We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow K…

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How do you ACTUALLY Network? 40:36

3M ago40:36

40:36

Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank" - the paradox of energy investment - being memorable a…

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Who Needs ISO 14001? What are the benefits? 8:25

4M ago8:25

8:25

Who Needs ISO 14001? Discover the benefits of implementing an environmental management system. Follow these procedures. https://www.quality-assurance.com/blog/who-needs-the-iso-14001-and-why-is-it-important.html/

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What are the ten elements of the ISO 45001? 6:07

4M ago6:07

6:07

What are the ten elements of the ISO 45001? What are the benefits of occupational health and safety management? Learn now! https://www.quality-assurance.com/blog/what-are-the-ten-elements-of-the-iso-45001-and-how-to-ensure-compliance.html/

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How do I become ISO 13485 certified? 6:39

4M ago6:39

6:39

How do I become ISO 13485 certified? Learn about the process for compliance here! Click to read the full blog! https://www.quality-assurance.com/blog/decoding-terminologies-and-how-to-obtain-iso-13485-certification.html/

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What are differences between the ISO 9001 and the ISO 20000 6:33

4M ago6:33

6:33

What is are differences between the ISO 9001 and the ISO 20000? Click here to learn more and better understand the benefits of each! https://www.quality-assurance.com/blog/what-are-the-differences-between-the-iso-9001-and-the-iso-20000.html/

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Does the ISO 9001 require a quality manager? 7:12

4M ago7:12

7:12

Does the ISO 9001 require a quality manager? Obtain answers and understand why you need one. Click now! https://www.quality-assurance.com/blog/discover-why-the-iso-9001-requires-a-quality-manager.html/

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Getting into ServiceNow HR with Philip Elliot 34:33

5M ago34:33

34:33

We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module. Philip Elliott on LinkedIn Philip Elliott on Youtube ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant. Robert is just some guy. Sponsor Us!By Robert "The Duke" Fedoruk & Cory "CJ" Wesley

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What is the ISO 17025 equivalent certification? 6:45

5M ago6:45

6:45

What is the ISO 17025 equivalent certification? To learn everything about these certification standards, click here! https://www.quality-assurance.com/blog/what-is-the-iso-17025-equivalent-certification-why-is-the-iso-17025-necessary-for-small-companies.html/

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ServiceNow Sales Leads 19:30

5M ago19:30

19:30

Demand Management - ServiceNow and ITILA Million Dollar Question, Where can we find Leads for ServiceNow Sales

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Project Methodologies for ServiceNow Implementations. 25:21

5M ago25:21

25:21

Project Methodologies for ServiceNow Implementations.

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Introduction on the New Series - Mastering ServiceNow 7:25

5M ago7:25

7:25

Introduction on the New Series - Mastering ServiceNow

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Why I know What I know - Mastering ServiceNow - Pep Talk of the Week 48:32

5M ago48:32

48:32

Curiosity and the Question of why, what, how and where.

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ServiceNow Success... without ServiceNow?! 32:10

6M ago32:10

32:10

Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience. MENTIONED IN THIS EPISODE - The Power of Stakeholder & User Councils - Establishing ServiceNow Architecture Standards - Documenting ServiceNow Deployments - Getting Be…

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Translating past work experience into ServiceNow value 31:02

6M ago31:02

31:02

It can be challenging translating your past work experience into value, especially when you're new to the ecosystem. In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap. We hope this helps you increase number and success of your interviews. MENTIONED IN THIS EPISODE - Titans of ServiceNo…

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Why is the ISO 9001 used? Details explained! 8:36

6M ago8:36

8:36

Why is the ISO 9001 used? The global quality management standard is the benchmark for satisfying customer needs. Click now! https://www.quality-assurance.com/blog/why-is-the-iso-9001-used-does-this-certification-offer-help-with-employee-training.html/

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R2 certification cost for medium-sized companies 7:30

7M ago7:30

7:30

What is the final R2 certification cost? If you own a medium-sized company, you must read this first. Click now! https://www.quality-assurance.com/blog/what-should-you-know-about-r2-certification-costs-for-medium-sized-companies.html

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CMMI training and certification programs for beginners 9:34

7M ago9:34

9:34

Do you want to learn about the CMMI training and certification programs for beginners? If yes, read the blog now! Click here! https://www.quality-assurance.com/blog/what-to-consider-for-cmmi-training-and-certification-programs.html

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What does an ISO consultant do? 9:07

7M ago9:07

9:07

What does an ISO consultant do? If you want to learn about the same in detail, click here! Read now! https://www.quality-assurance.com/blog/what-is-the-role-of-an-iso-consultant-in-ensuring-a-company-meet-all-standards.html

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What are the five requirements of the ISO 17025 certification? 7:57

7M ago7:57

7:57

What are the five requirements of the ISO 17025 certification? Learn more about these clauses in more detail. Click here now! https://www.quality-assurance.com/blog/learn-from-experts-about-the-five-requirements-of-the-iso-17025.html

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Who Needs ISO Certifications and What Are the Main Certification Services? 9:46

8M ago9:46

9:46

Who needs ISO certification? If this question is of interest to you then you must read this blog to better answer your questions. Click now! https://www.quality-assurance.com/who-needs-iso-certifications-and-what-are-the-main-certification-services.html

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How to maintain the ISO 9001 certification? 8:31

9M ago8:31

8:31

How to maintain the ISO 9001 certification? If you are considering this certification that resolve all doubts now. Read our blog now! https://www.quality-assurance.com/blog/hire-our-consultants-and-learn-how-to-maintain-iso-9001-certifications.html

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Interviewing ServiceNow Talent 36:50

9M ago36:50

36:50

Every month or two we see a thread asking for questions to ask ServiceNow job candidates. This episodes covers some strategies and question samples you can ask... even if you aren't a ServiceNow developer! MENTIONED IN THIS EPISODE - Glide Aggregate Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built nat…