The one where he just fixes it please - David Balko CX #OpenToWork E170
Manage episode 422973403 series 3007501
What's on your mind? Let CX Passport know...
đ¤đď¸The monthâs CX #OpenToWork seeker in âThe one where he just fixes it pleaseâ with David Balko in CX Passport Episode 170đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
2:20 Why Customer Experience?
4:00 You can only sell a bad product once
6:10 Davidâs past creating desired experiences for VW
10:00 Buying a car is like Wimbledon?
15:17 Why companies are backing away from experience
17:46 1st Class Lounge
22:38 Whatâs missing in customer experience today?
26:04 How David can help fix experience
32:12 Contact info and closing
If you like CX Passport, I have 3 quick requests:
â Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
â Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.com
â Accelerate business growthđ by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Davidâs LinkedIn: https://www.linkedin.com/in/david-balko-7ab1806/
221 episodes