Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf

Surprise & Delight: The Guest Experience You’re Not Leveraging (Yet)

What’s the real secret behind rave reviews and loyal repeat guests? It’s not bigger TVs or better coffee. It’s unexpected touches that show you care. In this episode, we unpack small, surprising ways to create magical moments for your guests—without blowing your budget.

⏱️ Highlights:

• The psychology behind surprise and delight
• How to personalize welcome baskets
• Why scent memory = guest loyalty
• The forgotten bathroom that wins reviews
• Bonus: our $5 secret weapon

⏱️ Timeline:
00:00 – Why the surprise factor works
01:50 – The welcome basket strategy
03:35 – Scent memory and first impressions
05:10 – Techy touches that feel personal
07:20 – Unexpected luxuries in your bathroom
09:00 – Pets = marketing magic
10:30 – Final tip + $5 trick that blows guests away
11:40 – Course info + blog recommendation

#Unexpected Touches #VacationRentalTips #AirbnbHostLife #GuestExperienceMatters #SurpriseAndDelight #ShortTermRentalSuccess #HospitalityWins #VacationRentalInspo #5StarGuestExperience #RentalHostPro #WelcomeBasketIdeas

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://vacationrentalresolutions.com/2025/11/how-to-wow-your-guests-with-unexpected-touches-097

Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf

🎓 Want to convert more browsers into bookers?
Check out the “Launch Your Vacation Rentals” course.
https://courses.keystonehospitalitydevelopment.com/course/mastering-vacation-rentals-build-manage-and-grow-a-profitable-business/

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https://vacationrentalresolutions.com/Podcast

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A Division of Keystone Hospitality Property Development