Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise. From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staf ...
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Guest Experience Podcasts
The Restaurant Roadmap is your guide to building and running a successful restaurant. Each episode explores the full journey of operations—from planning and development to menu design, execution, and growth. Hosts Danny Bendas, Amanda Stokes, and Chef Eric Lauer bring decades of expertise, joined by industry leaders and restaurant professionals who share their insights and stories. Together, they uncover strategies, tools, and lessons that help operators improve performance, strengthen teams ...
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A podcast where hosts become the guests! On this podcast, we celebrate the unsung heroes of hospitality who go above and beyond to deliver unforgettable guest experiences and exceptional customer service. Not all heroes wear capes -- some wear aprons, suits, or ties. From hoteliers and restaurateurs to chefs, executives, and guest experience experts, we chat with the professionals who work behind the scenes while we play, showcasing their leadership across the hospitality industry. Whether y ...
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Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we sp ...
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The Homing podcast explores the importance of home in shaping who we are. Join Matt Gibberd, author and co-founder of The Modern House, as he takes listeners inside the homes of inspiring guests to examine what really happens inside our walls – how they influence our emotions, creativity and sense of self. Featuring leading voices from art, film, wellbeing and beyond, Homing is a thoughtful journey into remarkable homes and the minds that shape them. Be prepared for tears, laughter, and ever ...
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Welcome to the Vacation Rental Resolutions Podcast—where every rental has a story and every owner can be a star! Diving in weekly, we’ll explore the bustling bazaars of the vacation rental realm. Ever wrestled with last-minute cancellations? Grappled with a wayward jacuzzi? Or played hide and seek with that one key? We’ve got you covered! From majestic mountain lodges to serene seaside sanctuaries, we're on a mission to navigate the nuances, crack the conundrums, and celebrate the successes ...
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Welcome to your go-to podcast for all things retreat leadership - where the team behind Retreat Ranch shares real talk, expert strategy, and behind-the-scenes stories to help you run a profitable and powerful retreat business. From crafting unforgettable guest experiences to avoiding expensive mistakes, we cover it all with a mix of wisdom, wit, and a little woo. Whether you're a seasoned retreat leader, venue owner, or dreaming of launching your first event, this show is your compass to bui ...
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Fun in Fundraising is a podcast that gives you behind-the-scenes access to the people behind top fundraising galas. Ranked Number 6 in FeedSprouts’ list of Top Fundraising Podcasts, each episode features host Rob Giardinelli talking with the leaders behind the top gala and signature fundraiser event chairs, honorees, producers, and non-profit executives. These events featured on Fun In Fundraising raise significant sums of money by producing fun, memorable experiences with guests and attende ...
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The Leadership Table brings together hospitality leaders and changemakers to share real-world strategies for growth, leadership, and communication. Hosted by Jason E. Brooks, each episode delivers insights you can use right away.
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Theme park industry news and analysis as well as interviews with Attractions Industry leaders.
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spiked’s Brendan O’Neill discusses today’s big ideas and bad ideas with an esteemed guest.
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Sound of silence is a downloadable pause. An experimental podcast that records the silence that arises between people.Each episode is around 2 minutes and 45 seconds in length and features a very special guest.Only 100 episodes will be recorded and the collected silence will then be turned into an interactive gallery exhibit.
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Our podcast jumps from the barrier every Thursday. Bringing you all the latest tips and views on racing right around Australia and overseas.
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Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.
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A look into the inner workings of a zoo or aquarium accredited by the Association of Zoos and Aquariums (AZA). Leadership, management, and career details that might interest someone who might be looking for a change or just might be curious about their favorite animal-related facilities!
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A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
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Inspirational lives, careers, stories and lessons of fascinating people from all walks of life who are brought together by hotels, one way or another.
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This podcast celebrates the visionaries, the risk-takers, and the disruptors who are shaping the future of consumer product innovation and e-commerce. We love to spotlight consumer product entrepreneurs, e-commerce titans, and sustainability champions to share their insights and expertise. Think you'd be a great guest on our show? Apply at https://podcast.gembah.com/podcast-guest-home-page.
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The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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Welcome to Talking Tourism, your go-to resource to learn the ins and outs of running a tourism business in today’s changing world.
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Hospitable gifts short-term rental hosts their valuable time back. In this podcast, Hospitable Hosts, we talk with leading industry experts, Hospitable integration partners, and short-term rental hosts to share valuable insights and ideas with the hosting community. Hospitable Hosts was recently featured on FeedSpot's list of the 50 Best Short-Term Rental Podcasts: https://podcasts.feedspot.com/short_term_rental_podcasts/
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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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The Restaurant Strategy podcast is dedicated helping independent restaurant owners increase the profitability of their restaurants and grow. The show is hosted by industry expert Chip Klose, who asks the question: What would your life look like if your restaurant could deliver consistent, predictable 20% returns?
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Two Retards discuss sports
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Short-term rental hosting, Airbnb tips, direct bookings, vacation rental management – Host Planet is your go-to source for expert insights and real estate strategies.
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Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal ...
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4
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Pod Casty For Me: a left politics and culture podcast about the films of Steven Soderbergh (formerly Clint Eastwood and Paul Schrader), one movie per episode. Hosted by Jake Serwin & Ian Rhine. New episodes every other Friday.
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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Unlock the potential of your short-term rental with cutting-edge technology and automation! Join host Tera as she dives into the latest tools, tips, and strategies to streamline your property management, enhance guest experiences, and boost your profits. Whether you're a seasoned host or just getting started, "Smart Stays" offers expert insights and actionable advice to take your rental business to the next level.
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Women in Restaurant Leadership is a new podcast from the teams at QSR and FSR magazines and the podcasts QSR Uncut and The Restaurant Innovator. It will explore stories and insights from women leaders across the industry, creating a space to share ideas, aspirations, and help progress the sector forward. Join the WiRL movement!
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Up, Up and Away, the podcast that is saving the world from bad marketing. Join us as we dive deep into the latest trends, strategies, and tactics to help your restaurant take flight. From social media to email marketing and everything in between, we’ve got you covered. Tune in for expert insights, actionable advice, and a whole lot of fun!”
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From true crime to bushfires to refugees, join researchers from the University of Newcastle’s School of Humanities and Social Sciences for thought-provoking conversations as we explore important questions about humanity, society and current events.
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This award-winning podcast features Monday, Wednesday, and Friday shows that focus on Disney resorts, theme parks, attractions, restaurants, dining, runDisney, vacation tips and much more. Join hosts Mike Rahlmann, Rikki Niblett, Scott Gardner, and Pam Forrester and take a fun and family-friendly dive into the world of Disney vacation planning.
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Veteran surf journalist Bryan Dickerson turns the mic to those at the center of the wave pool universe as WavePoolMag shines a light on the engineers, entrepreneurs, pros and the hand-picked few who have a wave pool story to tell. The questions are pointed and the answers range from the sublime to the illuminating, hitting all flashpoints in between. Dig in to hear from the minds designing, building and surfing the world’s wave pools.
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Anything, Everything and WhatNot. Just gonna talk about things that interest me and whoever may be a guest. Come listen and have a good time.
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Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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Hi guys, so I’m embarking on a great journey across the world. I’ll be sharing my thoughts, feelings and emotions!!
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A podcast featuring top golf industry guests, golf equipment discussion, and anything golf-related!
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Welcome Everyone! Each week we candidly share our opinions on a variety of topics including personal life experiences, entertainment, & cultural climate. From My Experience Podcast is also a space where we invite people from diverse walks of life to share their stories and unique life experiences. We strive to provide our listeners with content that promotes positivity and offers encouragement.. We would love to hear from you all as well. Always feel free to email us your questions or opinio ...
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Collaboration through connection. Hosted by Paul J Daly, Kyle Mountsier, and Michael Cirillo, Auto Collabs is your connect point to the human side of the retail automotive industry: what motivates its leaders, how they navigate change, and what keeps them pushing forward. It’s beyond-the-business-card conversations with real people powering dealerships, technology platforms, and everything in between. From the team behind the More Than Cars movement, this podcast is built on one big belief: ...
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Podcast by Katie Hogan and Alex LaChance
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Deloitte Digital's Leala Shah Crawford explores important foundations of CX personalization with expert guests. Listen in on these engaging conversations and gain exclusive insights about what Deloitte Digital's recent personalization research reveals, what today's most effective leaders are doing to elevate the human experience with personalized journeys, and where brands looking to improve their CX personalization processes can start. Read more insights in Deloitte Digital's CX personaliza ...
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The Joyful Friar Podcast explores the soulful, the meaningful, and the mystical in three different ways. First, Afterlife, Interrupted stories, in which someone who died suddenly and traumatically seeks my help and the help of my prayer partners. Second, Compassionate Responses, to readers’ and listeners’ questions and concerns that arise from those stories. And third, Spiritual Practices, influenced by the Catholic Christian tradition I’ve been shaped by that reveal how goodness is at work ...
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Join us as our guest share with us their greatest passions and the things that make them nerdy. All with the hope of chaning the world.
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Welcome to “Wedding Day Podcast” with you host Sonja Babich, Owner and CEO of Iron Diamond Media - a leading wedding resource featuring seven localized wedding brands and wedding publications across the country. Come along as they travel from state to state to connect with the most creative and well-respected professionals in the wedding industry. Every episode will arm you with in-depth knowledge; the hottest new trends, wedding day tips and details, and... they show you all the joys of pla ...
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Luke Ski, an industry Storyboarder, Writer, & Voice Actor (who is also a nerdy comedy musician), hosts a podcast on all things relating to cartoons & animation, and sometimes other things in pop-culture, with a different guest co-host in each episode!
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Sean Jeung, hospice and hospital chaplain, is a pioneer in demystifying and destigmatizing end-of-life and death and dying. Her words touch and inspire individuals; they make people pause and they make people think.
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Making Data Work for You: Smarter Decisions & Better Guest Experiences with Tourism Tasmania
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Making Data Work for You: Smarter Decisions and Better Guests with Tourism Tasmania In this episode of Talking Tourism, host Tracy Mallett speaks with Alexis Clarke and Paul Fleming from Tourism Tasmania’s research and insights team about how data can help tourism operators not just survive, but thrive. Recorded live at the 2025 Tasmanian Tourism C…
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Using Feedback to Stay Competitive with Gregory Zamfotis of Gregorys Coffee
27:45
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Send us a text Gregorys Coffee is everywhere right now, and founder and CEO Gregory Zamfotis joins Zack to talk about what it really takes to scale a coffee brand without losing its soul. From mall food courts to multi market growth with Craveworthy Brands, Greg shares how he thinks about speed, quality, and culture in every store. Zack and Gregory…
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Saratoga Springs, Sapphire Falls & Copper Creek Triple Resort Stay; Epic Thoughts; Many WDW First-Experiences - BOGP 2813
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Today we are joined by our friend Matt (Zeebs from the Clubhouse!) out in New Jersey to share his recent trip to Central Florida to enjoy with a buddy! Their main goal was to spend some time at Universal! We talk about staying at Sapphire Falls, time at Epic Universe, tips for Disney fans over at Universal and more! Then, we spend a majority of the…
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The latest hospitality trends for 2026: Five themes reshaping the guest experience
20:22
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In this special trends episode of Hotel Moment, hostKaren Stephens, Chief Marketing Officer at Revinate, and Brenna Turpin, Marketing Coordinator at Revinate, take a collaborative approach to previewing what hoteliers should expect in 2026. Rather than featuring an external guest, they synthesize insights from the podcast's conversations throughout…
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How To Effectively Staff Your Event To Elevate The Guest Experience With Lauren Batterby
36:18
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What are the keys to effectively staffing your gala or signature fundraising event to elevate the guest experience? In today’s episode, I talk with Lauren Batterby, Founder and CEO of Life Event Staffing, to talk about the importance of event staffing to grow revenue and develop deeper relationships with your donors. Since its founding in 2021, Liv…
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What Auto Retail Can Learn From Casinos About Guest Experience
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Send us a text Most people think casinos and car dealerships live in different worlds. Until you hear Sal Scheri talk about guest experience. As COO of Agua Caliente Casinos, Sal lays out exactly why customers will drive past multiple competitors just to get to a place that consistently delivers a better feeling — and why most businesses still unde…
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“Hospitality First” — The Signature 2.0 Experience That’s Changing How Guests Buy Cars | JB Burnett, GM at Preston Auto | Multi-Store Operator
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What happens when a dealer group bets big on hospitality, culture, and process, instead of pressure, price, and tradition? Today, multi-store operator JB Burnett joins me to unpack the launch of his brand new Ford Signature 2.0 store, the first of its kind in the world, and why the guest experience is now his most powerful competitive advantage. We…
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Direct Booking Secrets & High-End Guest Experiences with Louis Andrews
30:24
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How do you manage a premium property and foster a loyal guest base that books directly? For our latest Host Planet Playbook feature, we speak with Louis Andrews from OVO Network, a leading luxury chalet and holiday rental company based in the French Alps. Louis shares the playbook for building a high-value rental business, from driving direct booki…
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Dialing In the Guest Experience with Coach Sal Rotolo
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#504 - Dialing In the Guest Experience with Coach Sal Rotolo ***** This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. VISIT: marginedge.com/chip ***** Restaurant Coach Sal Rotolo is back, and this time we're taking a…
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Designing the Future of Guest Experience with Jessica Kwa
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What happens when you combine restaurant-floor instincts, deep empathy, and industry-defining CX strategy? You get Jessica Kwa, Head of Customer Experience Strategy at Qualtrics, who helps some of the world’s biggest brands truly understand what customers need—and how to design experiences that turn insight into action. In this episode, Jessica bre…
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For The Love of Music Special Guest Zsana Joyelle
1:22:49
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Yeeerrrrr!!! What is going on everybody? On this episode, Rob and Ericca are joined by Emmy Award-winning journalist, R&B Artitst, and music lover Zsana Joyelle. Tune in as Zsana opens up about how she fell in love with music, being a multi-talented creative, her debut EP, and her future aspirations. Follow Zsana: @joyellejournalism @zsanajoyelle S…
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Short-Term Rental Expert Insights on Growth, Pricing, and Guest Experience with Cozy Co-Host
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In this episode of the Hospitable Hosts podcast, we interview Paul Stewart, founder of Cozy Co-Host, who shares insights on scaling a short-term rental management business from zero to nearly 100 properties in just a few years. Paul discusses the competitive landscape of the Jersey Shore market, operational strategies that have contributed to their…
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Season 5, Episode 022: Six Flags' New CEO: John Reilly Takes the Helm & more IAAPA Expo Aftermath
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🎢 Six Flags New CEO John Reilly: IAAPA Fallout & What's Next | Attractions Group Podcast The biggest attractions business news is here! Join hosts Clete Reinberger and David Detling for a deep-dive analysis into the monumental leadership shift at Six Flags Entertainment Corporation. Veteran operator John Reilly has been named the new President and …
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Robin Aitken: How the BBC became the voice of the progressive elite
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Robin Aitken – former BBC journalist and author of The Noble Liar – is the latest guest on The Brendan O’Neill Show. Robin and Brendan discuss the BBC’s abandonment of objectivity, the activist capture of the newsroom and why this still matters in the internet era. New episodes every Thursday. Get a signed copy of Vibe Shift, Brendan O’Neill’s new …
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Senator Bernie Moreno on The Real State of the Auto Industry | The Merge 2025
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Send us a text Recorded live at the Alliance for Automotive Innovation's The Merge 2025, this candid conversation with Senator Bernie Moreno offers a clear look at how quickly sentiment in the auto industry has shifted. Just eight months ago at the New York Auto Show, many in the room were worried about the direction of the market, from economic un…
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#507 - The Only Growth Metrics That Matter ***** This week's episode is brought to you by: DAVO Automate your sales taxes using DAVO BY AVALARA. The software integrates with most POS systems. It sets aside your sales taxes, files on time, and submits payments before the deadline. VISIT: https://davosalestax.com/RestaurantStrategy ***** There are on…
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Why AI in user research isn’t replacing real people (yet) with Mario Callegaro
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Episode web page: https://bit.ly/3KUDMzV Episode description: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Mario Callegaro, founder of Callegaro Research and a leading expert in survey methodology and AI-augmented research. Mario brings a wealth of experience from his 15 years at Google and shares practical, thoughtful gui…
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Your Database is a Goldmine: Unlocking It with CRM Mastery
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Are you afraid to email your guests? You shouldn't be. Email remains the single lowest-cost, highest-return retention tool in your marketing arsenal. Yet, most brands are paralyzed by the fear of "spamming" or, worse, are training their audience to never pay full price by batching generic discounts. In this CRM Masterclass, host RevCio is joined by…
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How Wild Hideaways Became Ireland’s Dream Luxury Lodge Escape
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Discover how Amy O’Sullivan built Wild Hideaways – a collection of six luxury lodges with an on-site spa in the heart of south-west Ireland – and turned it into one of the region’s most memorable five-star escapes. In this inspiring Host Planet Playbook episode – powered by property management software, Hospitable – Amy shares her journey from Some…
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Join me with special guests Sonja Linman and Ben LeRoy in a meaningful dialogue about this time in our lives and in our world. My friend Sonja and I are both able at this time in our lives to be still and have the space for quiet reflection and introspection. That gift gives us a new and fluid perspective on how to be in the world. Thank you for li…
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Today is a deep dive into how we make decisions regarding how many animals to place in a given enclosure or space. There are many factors involved, but ultimately aquariums and zoos are trying to make the best decisions they can for optimal animal health and wellbeing! www.patreon.com/aquatizoo [email protected] www.magicalvacatio…
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Why Are Wedding Flowers So Expensive (and Are They Worth It?) | Wedding Day Podcast Ep 54
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Send us a text 🎧 Listen to learn: How to budget for wedding flowers and understand true floral costs Sustainable options for repurposing or composting wedding flowers What defines luxury wedding florals beyond just price or size When to book your wedding florist and why timing matters How floral design transforms a venue and guest experience In thi…
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This is a preview of a premium episode from our Patreon feed, Paid Costly For Me! Head over to Patreon.com/PodCastyForMe to hear more for just $5 a month. In our first-ever Patreon Listeners' Choice poll, something like 52% of you voted for David Fincher's ZODIAC, the movie we probably should have done within the first five premium eps if we're bei…
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Scott's Thanksgiving Celebration on the Disney Fantasy with Bonus WDW Time - BOGP 2812
1:26:16
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Mike and Scott are here to start your weekend a bit early with a fun show all about Scott's amazing WDW/DCL trip over the Thanksgiving holiday! We talk about a few days in the theme parks and at Port Orleans French Quarter pre-cruise, and then spend a majority of the show discussing his thoughts on being back on the Disney Fantasy for the first tim…
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Building Tech that Serves People with Brianne Harvey of Break Bread Consulting
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Send us a text Zack Oates sits down with Brianne Harvey, founder and CEO of Break Bread Consulting, to talk about tech that lifts hospitality without getting in the way. Brianne shares how to “bolt on” experts for system launches, train your team to own it, and use simple tools to create memorable moments. Zack and Brianne discuss: Reservation note…
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Skye McAlpine on Hosting, Christmas & the Myth of Perfection at Home
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For a special Christmas episode of Homing, I was invited into the home of cookery writer and ultimate host, Skye McAlpine. Skye is like a modern-day “Mother Christmas”. She was raised between London and Venice by parents who were great bon viveurs, and her childhood home was an open house, filled with guests, conversation and celebration. It’s ther…
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Creating a Vacation Rental Virtual Tour That Converts Browsers into Bookers-102
6:31
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Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Virtual Tours That Book: Turning Lookers into Guests In this episode, we unpack the secrets to creating a virtual tour that actually drives bookings—not just clicks. Learn what guests look for, how to film y…
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EP 251 Stop Discounting Your Retreats: The Damage It Causes & What to Do Instead
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In this episode, Shannon gets fired up about one of the biggest mistakes retreat leaders make: discounting their retreats. While a discount might feel like an easy way to fill a few spots, the long-term damage is real - it devalues your experience, trains your audience to wait for price drops, signals desperation, and hurts the entire retreat indus…
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James Beard Award-Winner, Chef Katie Button (ENCORE)
1:02:46
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#506 - James Beard Award-Winner, Chef Katie Button (ENCORE) ***** This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. VISIT: marginedge.com/chip ***** Chef Katie Button is a James Beard Award-Winner and she drops in t…
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Hotel Takeover: What STR Hosts Must Learn from the Serviced Apartment Giants
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The lines between hotels and short-term rentals are dissolving. In this episode of the Host Planet Podcast – powered by Hostfully – we sit down with Rebecca Hollants Van Loocke, COO EMEA of Frasers Hospitality, one of the world's largest serviced apartment operators. Rebecca shares key strategies on: Corporate and extended stays: how to attract and…
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Hold All Tickets: Self Trumpeter of the Year crowned | Hong Kong preview | Browny's $4 lock
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In the final episode of 2025, Lamby announces the Self Trumpeter(s) of the Year, plus the guys dish out a number of awards - some worth winning, some not so much. It looks a big Saturday for our blackbookers, and we dive into the four Group 1s at Hong Kong on Sunday. Timestamps 00:00 - Intro 01:25 - Randwick Race 8 - The Ingham 03:48 - Pakenham Rac…
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Budgets, Cash Flow, and Their Impact on Restaurant Operations - Part 2
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In Part 2 of our deep dive into restaurant financing and cash flow, Danny and financial expert Clyde return to break down the real numbers behind profitability. Building on the fundamentals from Part 1, this episode explores the “mathematics of a restaurant,” including prime cost targets, leveraging fixed expenses, and why top-line growth is the tr…
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Inside the Most Anticipated Comeback in the Auto Industry with Ryan Decker of Scout Motors
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Send us a text This might be the definitive reboot in modern automotive. In this conversation, Ryan Decker pulls back the curtain on how Scout is shaping one of the most anticipated returns to market in modern history. From a hallway conversation to a full factory, two show vehicles, a new platform, and an entirely new sales model, Ryan explains ho…
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Why Communities Are Choosing Their Own Energy Future with Cara Renee
9:25
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Send us a text Clean power is only half the story; affordability and access are the real battleground. Clean Power Alliance is reshaping how Southern California thinks about energy—not just by supplying cleaner power, but by redefining what a community-driven utility can look like. In this conversation, Kara Renée explains how a nonprofit energy pr…
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Why Auto Is Using Less Than 10% of Its Data with Jason Tryfon
26:22
26:22
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Send us a text If your dealership tech stack feels broken, Jason says there’s a reason—and the fix starts way upstream. In this episode, the crew sits down with Jason Tryfon, long-time automotive tech operator and now one of the leaders at Authenticom, the data connectivity company quietly powering huge chunks of the auto ecosystem. Jason walks thr…
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With Mike out on the Disney Destiny this week, we recorded this one a bit early! Today, Mike & Pam get together to just talk about their Disney trips and how things like the use of technology can change things. We discuss the announcement from Disney of their partnership with Meta to test usage of the Ray-Ban glasses in the parks in the future coul…
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Strategic Design for Short-Term Rentals with Somerled Designs
32:17
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In this episode of the Hospitable Hosts podcast, we speak with Bri and Jordan, co-founders of Somerled Designs, a leading design firm specializing in short-term rentals. They discuss their journey of creating a successful design business focused on maximizing guest satisfaction and profitability through strategic design. The conversation covers com…
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#178 - How to Measure What Matters with Lyndsi Lee of Turnitin
47:12
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Ben talks with Lyndsi Lee, UX Manager at Turnitin, about moving beyond traditional metrics like NPS and CSAT to measure user experiences more effectively. The conversation centers on outcome-based assessment, a framework that breaks user experiences into atomic outcomes. Rather than asking broad satisfaction questions, this approach focuses on spec…
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How Better Data Could Transform the Entire Dealership Experience with Paul Hilton
7:54
7:54
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Send us a text If you’ve ever wondered why some dealers win online and others don’t, it often comes down to one thing: who has better data. JATO might not be a household name for most people in automotive retail—but quietly, for 40 years, they’ve been the data backbone behind the industry’s biggest decisions. In this conversation, Head of Retail Pa…
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#238: Inside Hotel Social Media Marketing | with Dino Jevric
26:07
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What does it really take for a boutique hotel to stand out in the crowded world of social media? In this episode, host David Millili and Steve Carran sit down with Dino Jevric, Social Media Marketing Manager at Arlo Hotels, to explore how hotels can thrive in today’s digital world. From Dino’s early days in social media to running creative campaign…
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Compassionate Response: Pete, Angel Marco and Erik
28:45
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Fr. Nathan shares the compassionate responses to the story of Pete, Angel Marco, and Erik. This story is new and being heard here for the first time, and it is not included in any of the "Afterlife, Interrupted" book series. Click this link and let us know what you love about The Joyful Friar Podcast! Support the show Connect with Father Nathan Ca…
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CEO Savant Troy Warfield on Steering Surf Lakes
55:26
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Where is Surf Lakes now? According to the company, eight live-wire projects are being developed across several countries. The company relocated its financial headquarters from Australia to the USA in 2024. In 2025, it went full throttle, with an investment agreement with US Capital Global Partners and the appointment of Troy Warfield as CEO. Troy i…
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Connection Over Perfection with Kayla Dillon
17:04
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Send us a text Zack sits down with Kayla Dillon, fractional CMO and brand consultant, to talk about why guest expectations have shifted from hospitality to humanity. Kayla explains how to pick technology that fits, set it up the right way, and connect ops, marketing, and tech so the guest actually feels known. They dig into loyalty, behavior based …
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S2 E16 - Tom West & Mark Ryan - Visual Management That Actually Works - Our Disney Experience
43:11
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S2 E16 - Tom West & Mark Ryan - Visual Management That Actually Works - Our Disney Experience 🎙️ Episode Description: Visual Management - From Strategy Development to Ride Lines at Disney In this episode of The Improvement Nerds Podcast, Tom and Mark go full nerd on one of their favorite Lean topics: visual management — and then take that lens all …
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Inside Honda’s Zero-Fatality Plan for 2050 with Brian Bautsch
6:38
6:38
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Send us a text The biggest safety challenge Honda is tackling isn’t autonomy—it’s the way people actually drive. Honda has one of the boldest safety targets in the industry: zero traffic fatalities by 2050. It’s ambitious, but when you hear Brian Bautsch, Director of Safety Strategy, American Honda Motor Co., Inc., explain the three-part strategy b…
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#505 - Two Mastermind Case Studies ***** This week's episode is brought to you by: KICKFIN Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the coun…
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The Simple Device That Gives Any Car Autopilot with Will Bright
9:07
9:07
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Send us a text Autonomy isn’t the future of new cars—it might be the future of used cars too. A friend’s death pushed Will Bright to ask one question: Why don’t most cars on the road have the safety tech that could save lives? What he uncovered was staggering—road fatalities up 50% over the past decade, only 10% of vehicles equipped with modern ped…
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Design for AI or disappear with UserTesting's Mike Mace
20:17
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Episode web page: https://bit.ly/4rA1kKW Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Mike Mace, Executive Business Strategist at UserTesting, to explore a major shift already underway in the tech landscape: the rise of AI-powered conversational interfaces. Drawing from decades of industry experience, Mik…
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