Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive ...
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Keystone Hospitality Property Development Podcasts
Welcome to the 'Beds, Breakfasts, & Business' Podcast! - the delightful corner where bed and breakfast enthusiasts rendezvous for tips, tales, and tete-a-tetes! Each week, we fluff up the pillows, brew a fresh pot of tea, and delve into the enchanting world of B&Bs. Oh, the joys of homemade scones, personalized decor, and those oh-so-unique guest requests! But let's face it - it's not always sunny-side up in our B&B journey. From managing the breakfast rush, to handling that charming but oh- ...
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Welcome to the Vacation Rental Resolutions Podcast—where every rental has a story and every owner can be a star! Diving in weekly, we’ll explore the bustling bazaars of the vacation rental realm. Ever wrestled with last-minute cancellations? Grappled with a wayward jacuzzi? Or played hide and seek with that one key? We’ve got you covered! From majestic mountain lodges to serene seaside sanctuaries, we're on a mission to navigate the nuances, crack the conundrums, and celebrate the successes ...
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How Do I Deal With Guests Who Ignore Your B&B House Rules?-094
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6:20📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download When Guests Don’t Read the House Rules—What Next? You spent hours writing a lovely welcome book… but your guests clearly didn’t read it. What now? In this quick-fire episode, we chat about: Common reasons guests ignore rul…
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How to Create Hotel Emails Guests Actually Want to Read?-094
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6:01Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Email Marketing for Hotels: What to Send (And When) In this Hotelier Helpcast episode, we explore the forgotten art of hotel email marketing. Discover the emails your guests actually want to read, and how they can boost your re…
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How to Stock a Guest Supplies Drawer That Wins 5-Star Reviews-093
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6:20Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf The Emergency Drawer That Wins 5-Star Reviews You don’t need a superhero cape to be your guests’ hero. Sometimes, all it takes is a well-stocked drawer. In today’s episode, we’re covering what to stock in yo…
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How to Handle Early Check-ins Without Losing Your Schedule-093
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7:45📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download B&B Check-In Chaos? Fix It! Ever been caught scrubbing the loo while your next guest rings the bell—two hours early? This week on Bed, Breakfast & Business, we break down how to handle guest timing requests with grace, pro…
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How Can You Make Your Hotel Website a Booking Machine?-093
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7:17Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Your Hotel Website’s Job: Convert or Confuse? In this episode of the Hotelier Helpcast, we explore the simple tweaks that turn a hotel website into a high-conversion powerhouse. If guests are browsing but not booking, your webs…
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How to Set Up a 5-Star Vacation Rental Kitchen-092
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5:58Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Designing the Ultimate Kitchen Setup for Short‑Term Stays Your kitchen is more than a cooking space—it can make or break a guest’s stay. In this episode, I’ll show you how to stock and style for wow-factor, …
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How To Forecast Your Hotel’s Off‑Season Cash Flow-092
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5:42Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Facing the off‑season slowdown? Learn to manage your hotel’s cash flow with forecasting, saving, smart pricing, and fresh revenue ideas. Timeline: 0:00 Hook & topic intro 1:20 Cash forecasting and reserves 3:00 Expense control …
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Running a Pet-Friendly B&B Without the Chaos-092
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7:03📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Episode #XX – Running a Pet-Friendly B&B Without the Chaos If your idea of a relaxing B&B doesn’t include mopping up paw prints and chasing Labradors off your guest beds—this episode’s for you. We explore how to turn your …
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Time-Saving B&B Cleaning Hacks For Owners-091
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6:42📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download The Clean Sweep: Daily Hacks That Save Time Without Skimping on Shine This episode unpacks time-saving cleaning strategies for bed and breakfast owners who want spotless results without the 8-hour grind. Timeline: 00:00 – …
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10 Genius Turnover Hacks That Save Time & Get 5-Star Reviews-091
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6:07Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf 10 Genius Turnover Hacks for Faster Flips & 5‑Star Stays Looking for more? These ideas are just a taste of what you’ll dive deeper into in the Mastering Vacation Rentals course. Grab your notepad—and let’s c…
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How To Track The Most Essential Hotel KPIs?-091
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8:01Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Running a hotel is part art, part numbers—this podcast shows the numbers that matter. In today’s episode, you’ll get a straight‑talk guide to hotel KPIs you can track right now: Occupancy Rate, ADR, RevPAR, GOPPAR, and RevPAC. …
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How To Host Quiet Guests Who Don’t Want To Chat?-090
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6:45📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download How to Serve Guests Who Crave Space (Without Being Rude) Not every guest wants a morning chat. In this episode, we explore how to serve space-loving, quiet-seeking, solo-travelling guests with grace and warmth. Learn how t…
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How Can Hotels Cut Costs Without Cutting Corners?-090
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6:35Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download 💸 Hotel Cost-Saving Without Sacrifice! In this episode of the Hotelier Helpcast, we reveal five brilliant ways to reduce operating costs at your hotel—without cutting guest service. Learn how to save on utilities, streamline op…
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Creating a Vacation Rental Welcome Book Guests Actually Read (and Love)-090
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6:09Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Creating a Welcome Book Guests Actually Read (and Love) Ready to upgrade your guest experience with one simple tool? In this episode, I’ll show you how to craft a welcome book that guests actually open, read…
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How to Be “On” All Day Without B&B Burning Out-089
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6:26📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Staying “On” All Day as a B&B Owner Without Burning Out Running a B&B means always being “on”… but how do you keep your energy and passion alive without burning out? In this episode, we share real-life solutions, practical…
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How Can You Build a High-Morale Hotel Team That Won’t Leave?-086
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7:30Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Hotel Rate Strategy: Compete on Price or Value? In this Hotelier Helpcast episode, we unpack the critical choice for hoteliers: price vs value. Learn why cutting rates can backfire—and how to build a hotel rate strategy that at…
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How to Build Daily Vacation Rental Routines That Keep Guests Raving-089
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7:25Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf The Secret Sauce: Daily Routines That Impress Guests & Reduce Stress Do your days running a vacation rental feel like a hamster wheel? Let’s change that. In today’s episode, I share actionable ways to build …
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How to Make Your Vacation Rental Pet-Friendly Without the Chaos-088
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6:51Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Pet-Friendly Rentals Without the Mess: Smart Strategies for Hosts In this episode of the Hotelier Helpcast Podcast, we explore how to embrace pet-friendly rentals—and keep your property looking pristine. Fro…
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How to Design a Breakfast Room Guests Rave About?-088
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7:59📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Designing a B&B Breakfast Room Guests Can’t Stop Talking About Is your breakfast room helping—or hurting—your guest experience? Join me on this episode of the Hotelier Helpcast as we explore practical, affordable ways to t…
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When Staff Go Rogue—Handling Hotel Employee Misconduct-088
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8:37Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download When Staff Go Rogue—Handling Hotel Employee Misconduct Ever had an employee go off the rails? In this episode, we talk about handling hotel staff misconduct without blowing up your business. We’ll share practical steps for inve…
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How Your B&B Guest Room Layout Can Cost You Bookings (And How to Fix It)-087
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8:59📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Your Guest Room Layout Is Costing You Bookings—Here’s Why Are guests raving about your hospitality…but not your rooms? Your layout might be to blame. In this episode, we’ll chat about: Choosing the right bed size Declutter…
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What to Do When Guests Stay Longer Than Expected-087
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7:20Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Overstaying Guests: How to Handle Unplanned Longer Stays Today on the Vacation Rental Resolutions Podcast, we’re tackling a hidden stressor for many hosts: guests who stay longer than planned. Gerry shares p…
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How Do You Train Seasonal Hotel Staff Fast Without Losing Your Mind?-087
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7:03Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Want a hotel team that sticks around and treats guests like royalty? In this episode, we’re sharing proven ways to boost morale, reduce turnover, and create a workplace your staff actually enjoy. ⏰ Timestamps: 0:00 – Intro 1:10…
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How Can You Build a High-Morale Hotel Team That Won’t Leave?-086
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8:08Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download How to Train Seasonal Hotel Staff Fast and Make Them Shine Hiring seasonal staff for your hotel? Don’t panic! In this episode, learn how to train seasonal hotel staff fast so they deliver great guest experiences from Day One. D…
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The Guests Journey: Mapping It Out From Booking to Review-086
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8:03Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Mapping the Guest Journey for Five-Star Reviews Today, we’re diving deep into the entire guest journey—because it’s not just about the stay. It’s the sum of every touchpoint from booking to check-out and bey…
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Hiring a B&B Contractor? Ask These 7 Questions First-086
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7:21📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download The 7 Questions Every B&B Owner Must Ask Before Hiring a Contractor Renovating your B&B? Hold up! Before you pick up that hammer—or sign that contract—tune in to this episode. Learn the 7 critical questions that protect yo…
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How Can You Create the Perfect Stay for Any Guest?-085
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8:27Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Creating Tailored Guest Experiences with Vacation Rental Personas In this episode of Vacation Rental Resolutions, we dive into how to build guest personas—from busy families to globe-trotting digital nomads—…
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How to Hire Your First Hotel Employees Without Losing Sleep-085
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8:26Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Hotel Hiring 101: What to Look for in Your First 5 Employees In this episode, we explore how to make your first hotel hires count. From front desk charmers to housekeeping heroes, we’ll unpack what personality traits, attitudes…
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How to Stretch Your B&B Renovation Budget-085
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9:01📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Your First Renovation: Spend Smart, Save Smarter Ready to freshen up your B&B without flushing money down the loo? In this episode, we share where to invest your renovation budget for maximum guest satisfaction—and what yo…
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How To Write a Vacation Rental Mission Statement?-084
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7:00Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Writing a Mission Statement That Resonates Why? Because a single sentence guides your guest experience, marketing, and decisions—without the fluff. In this episode, we unpack a simple formula, share examples…
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How to Cut Hotel Supply Costs Without Cutting Corners-084
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7:42Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Inventory Management Tricks That Save You Thousands You're not losing money because of bad guests—you're losing it in the stockroom. In this week’s Hotelier Helpcast, we tackle the real reason your profit margins are disappeari…
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Is Your B&B Welcome Experience Losing You Bookings?-084
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8:14📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Is Your Welcome Memorable—or Forgettable? In this episode of Bed, Breakfast & Business, we’re talking about the magic moment that sets the tone for your entire guest relationship—the welcome. Are you greeting guests like r…
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The Ultimate Guide to Hotel Maintenance Scheduling-083
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8:19Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download How to Set Up a Hotel Maintenance Schedule That Actually Works Every hotel owner says they want fewer surprises—but few have a hotel maintenance schedule that makes that possible. In this practical episode of the Hotelier Helpc…
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How Do You Build a Better B&B Morning Routine?-083
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8:56📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Your B&B Morning Routine—How to Start Smoothly Every Day Struggling to find your rhythm as a B&B host? In this episode, we share a real-life, step-by-step guide to mastering your morning routine—so your day flows and your …
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How to Build a Direct Booking Website for Your Rental-083
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8:24Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf In this episode of Vacation Rental Resolutions, we explore why now is the right time to create your own direct booking website. We cover how relying on OTAs drains your income and control, and we walk throug…
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How Do I Write A B&B Vision Statement That Matters?-082
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9:00📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Crafting Your B&B’s Vision Statement – The What, Why and How Is your B&B's vision a little…vague? Or missing altogether? In this episode, we make sense of why a vision statement isn’t just for big businesses—and how to wri…
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How to Use Local Charm to Boost Bookings at Your Rental-082
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6:38Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Turning Your Rental into a Local Landmark How do you turn a rental into the place guests rave about? In this episode, we explore low-cost ways to elevate your space through story, local décor, outdoor ambien…
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How Do You Build Hotel SOPs Without Going Mad?-082
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8:25Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down h…
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How to Avoid Common B&B Mistakes as a New Owner-081
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8:55📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Lessons from New B&B Owners – The Good, the Bad, and the "Oh No" Thinking of opening a B&B? Don’t move in the guests just yet. In this episode, we unpack lessons straight from new bed and breakfast owners—including awkward…
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How to Discover Your Vacation Rental Hosting Style (and Why It Matters)-081
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7:30Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf What Kind of Host Are You? Identifying Your Management Style Not all vacation rental hosts are cut from the same cloth. In this episode, we unpack the four most common vacation rental host management styles,…
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How to Make Your Hotel Front Desk Run Like Clockwork?-081
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9:12Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download The Secret Sauce for Smooth Front Desk Operations Welcome to the Hotelier Helpcast! In this episode, we dive deep into front desk operations—the nerve centre of your hotel. Learn how to streamline guest check‑in, boost efficien…
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How to Identify Your Strengths With Vacation Rental SWOT Analysis-075
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7:10Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf How to Identify Your Vacation Rental Strengths – Episode 075 Ever wondered why some vacation rentals enjoy repeat guests and glowing reviews—while others seem stuck in survival mode? In this episode, we spot…
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How to Spot a Problematic Guest Before They Book-080
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8:06Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf How to Spot a Problematic Guest Before They Book – Episode 080 That feeling in your gut when a booking request seems just a bit off? You’re not imagining it. And in this episode, we show you how to listen to…
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How Do Owners Create B&B Boundaries Without Being Rude?-080
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9:47📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Episode 080 – How Do Owners Create B&B Boundaries Without Being Rude? 🛏️ The Art of Setting Limits While Offering Warm Hospitality You run a B&B from home. It’s your dream. But lately, it feels like your guests have more a…
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How To Streamline Hotel Operations With Daily Checklists-080
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9:11Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down h…
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Are You Ready for Your First Guest? A 15-Point Pre-Launch Checklist-079
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9:12Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Are You Ready for Your First Guest? A 15-Point Pre-Launch Checklist – Episode 079 You’ve cleaned, decorated, and snapped your listing photos—but is your vacation rental truly guest-ready? Before you accept t…
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5 Hotel Launch Fails & What You Can Learn From Them-079
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8:57Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download 5 Hotel Launch Fails & What You Can Learn From Them | Episode 079 – Beds, Breakfast & Business In Episode 079 of Beds, Breakfast & Business, we’re getting brutally honest about what can go wrong when launching a hotel. These ar…
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How to Know If Running a B&B from Home Is Right for You-079
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9:31📘 Grab your copy of the “Your B&B Starter Blueprint”! https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download Episode 078 – What Should Your B&B Look Like on Day One? 🎉 A Launch Day Checklist for Your Bed and Breakfast So the tools are down, the pillows are fluffed, and the kettle’s warming up—but is your bed and breakfast actuall…
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How to Know If Your Vacation Rental Is Truly Profitable-078
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11:43Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf How to Know If Your Vacation Rental Is Truly Profitable – Episode 078 So, your booking calendar looks great—but your bank balance? Not so much. If you're unsure whether your vacation rental is actually makin…
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Hotel Zoning Nightmares and How to Avoid Them-78
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10:00Grab your copy of the free “Your Independent Hotel Blueprint”. https://hotelierhelpcast.com/hotelier-helpcast-pdf-download Hotel Zoning Nightmares and How to Avoid Them | Episode 078 – Beds, Breakfast & Business You’ve got the vision, the budget, and the passion—but do you have the right zoning? In Episode 078 of Beds, Breakfast & Business, we tack…
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