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Al Levy transformed his family's heating business into a multi-trade powerhouse spanning four generations by developing comprehensive systems, training programs, and clearly defined organizational structures.
• Building operating manuals that defined processes objectively in writing
• Creating a corresponding training center to transform willing apprentices into skilled technicians
• Implementing a merit-based pay system rather than rewarding longevity
• Early adoption of technology like two-way radios and computerization
• Developing clear roles and responsibilities using "the box chart" to prevent micromanagement
• Prioritizing supplier relationships by paying vendors first
• Using a training center to test new products before taking them to customers
• Giving employees the opportunity to try products in their own homes at a discount
• Managing family business dynamics through clear communication and defined responsibilities
• Creating true career paths rather than just jobs
Check out Al's "7 Power Contractor" book and online programs at 7powercontractor.com for more resources on building a successful home services business.