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The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service

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Manage episode 480914509 series 1250878
Content provided by Blake Morgan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Blake Morgan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What does it take to power 5 billion customer resolutions a year—with speed, empathy, and zero shortcuts?

At Zendesk, AI plays a central role. It learns from massive data, follows clear rules, and helps teams make service feel more human.

On this episode of The Modern Customer Podcast, I speak with Shashi Upadhyay, President of Products, Engineering, and AI at Zendesk, about how they’re building AI that scales globally and enhances every human interaction it touches.

🎧 Listen in for:

◦ Why AI needs guardrails, not guesswork

◦ The “smart intern” approach to responsible AI

◦ How Zendesk blends automation with emotional intelligence

This is how great service gets smarter, faster and more human. Don’t miss this short, smart conversation on AI that works.

Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.

Follow Blake Morgan on LinkedIn

For regular updates on customer experience, sign up for her weekly newsletter here.

  continue reading

450 episodes

Artwork
iconShare
 
Manage episode 480914509 series 1250878
Content provided by Blake Morgan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Blake Morgan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What does it take to power 5 billion customer resolutions a year—with speed, empathy, and zero shortcuts?

At Zendesk, AI plays a central role. It learns from massive data, follows clear rules, and helps teams make service feel more human.

On this episode of The Modern Customer Podcast, I speak with Shashi Upadhyay, President of Products, Engineering, and AI at Zendesk, about how they’re building AI that scales globally and enhances every human interaction it touches.

🎧 Listen in for:

◦ Why AI needs guardrails, not guesswork

◦ The “smart intern” approach to responsible AI

◦ How Zendesk blends automation with emotional intelligence

This is how great service gets smarter, faster and more human. Don’t miss this short, smart conversation on AI that works.

Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.

Follow Blake Morgan on LinkedIn

For regular updates on customer experience, sign up for her weekly newsletter here.

  continue reading

450 episodes

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