Best Digitalmedia Podcasts (2026)

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Leading Experience as a CXO Inside One of America's Largest Health Systems 27:16

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1h ago27:16

27:16

This week on The Modern Customer Podcast, Sven Gierlinger breaks down what CX leadership really looks like at scale. As SVP and Chief Experience Officer at Northwell Health, Sven leads experience across one of the largest health systems in the country—bringing hospitality principles, cultural leadership, and practical technology into healthcare. 🎧 …

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How Great Leaders Navigate Crisis | Dr. Mark Rutland on Turnaround Leadership 36:47

9d ago36:47

36:47

A crisis doesn't have to break your church or organization. In this powerful conversation, Dr. Mark Rutland, Executive Director of the National Institute of Leadership and founder of Global Servants, joins Phil Cooke https://philcooke.com to share hard-earned insights on leading through crisis, turnaround leadership, and building a lasting leadersh…

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DHL Sets the Pace for AI-Driven Logistics Innovation 26:19

9d ago26:19

26:19

This week on The Modern Customer Podcast, Will Heywood, Chief Customer Officer of DHL Supply Chain North America, shares how the world's largest contract logistics provider applies AI where execution actually matters—inside warehouses, delivery networks, and daily workflows. Will breaks down his first 90 days as CCO, including owning growth targets…

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How CX-Aligned Leadership Shapes Patient Experience in Kidney Care 30:58

16d ago30:58

30:58

Kidney care is one of the most complex—and overlooked—patient experiences in healthcare. In this episode of The Modern Customer Podcast, we explore how CX-aligned leadership can reduce friction and improve outcomes for people facing advanced kidney disease. Strive Health's Chief Customer Officer, Evelyn Goodfriend, shares what patient experience lo…

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How Memorial Hermann Uses AI to Redesign Patient Experience 30:34

25d ago30:34

30:34

How is one of the largest health systems in Texas using AI to transform patient experience? This episode of The Modern Customer Podcast explores how Memorial Hermann Health System is applying AI, predictive analytics, and digital tools to redesign care for millions of patients across Houston. The conversation features Alex Greengold, Chief Consumer…

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CX and AI Transformation at The Hershey Company 36:45

1M ago36:45

36:45

The Hershey Company is transforming faster than ever—proving how CX and AI can modernize a 130-year-old brand at scale. This week on The Modern Customer Podcast, Tiffany Menyhart — Chief Customer Officer at The Hershey Company — shares how her team is reshaping customer experience across physical retail, e-commerce, and the rapidly expanding on-dem…

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Church Communication Strategies That Actually Work | Brady Shearer, Pro Church Tools 41:18

1M ago41:18

41:18

Here's how to transform your church communications strategy with processes that really work. In this episode, Phil Cooke https://philcooke.com talks with Brady Shearer, founder of Pro Church Tools, about practical ways to simplify your church media, clarify your message, and reach more people online. From repurposing sermons and building better con…

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Me, My Customer, and AI: Scaling Customer Relationships with AI 29:00

1M ago29:00

29:00

AI is reshaping how companies build and scale customer relationships. In this episode of The Modern Customer podcast, learn how to use AI to strengthen customer trust, speed up execution, and prepare for voice-driven and multimodal CX. Nicholas Thorne, co-author of Me, My Customer, and AI, breaks down practical strategies for modern leaders. Nichol…

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How Blue Cross of Kansas Unifies Marketing and CX to Drive Growth 30:59

2M ago30:59

30:59

This week on The Modern Customer podcast, Michael Gerrish, Chief Marketing and Experience Officer at Blue Cross Blue Shield of Kansas, shares the strategy that transformed their organization. The key? Aligning Marketing and Experience to accelerate growth. Michael outlines how the unified CMXO role is responsible for making sure the brand's promise…

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Is Direct Mail Dead? Best Digital Fundraising Strategies for Nonprofits | Interview - Mark Dreistadt 39:13

2M ago39:13

39:13

Is direct mail still relevant in today's digital world? In this insightful interview, Phil Cooke https://philcooke.com talks with Mark Dreistadt, founder and president of Infinity Concepts, about why direct mail remains the foundation of successful fundraising—and how digital tools like email, Google ads, social media, and text-to-give options are …

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AI's Impact on The Chief Experience Officer Role 25:36

2M ago25:36

25:36

This week on The Modern Customer podcast, Valarie Vest, EVP and Chief Experience Officer at Cambridge Investment Research, shares a strategic view of the transformative power of AI and its profound impact on the CXO role. As Cambridge's first CXO, Valarie highlights the crucial importance of a people-first approach amid rapid technological advancem…

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Converting Operational Excellence into Growth with WM 28:42

2M ago28:42

28:42

WM serves 20 million customers by executing a unified, purpose-driven strategy. But how does a company of this scale truly guarantee reliable service? This week on The Modern Customer Podcast, Michael Watson, SVP and Chief Customer Officer at WM, explains this strategy. He details the company's unique operational model, which integrates sales, reve…

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076: AI and Content Marketing For Law Firms: Is "Head In The Sand" Your Firm's AI Tagline, Plus Other Real Conversations I've Had Recently 12:50

2M ago12:50

12:50

In today's episode of Legal Marketing Minutes, I will show you one very easy way to repurpose and post content you have already created. I will also share recent conversations and comments I had this past week about artificial intelligence when it comes to lawyers, law firms, and the state of AI within the profession. If you are in a place where yo…

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How Enterpret's AI Unifies Feedback for Faster CX Decisions 33:10

2M ago33:10

33:10

This week on The Modern Customer Podcast, I'm joined by Michael Nguyen, Head of Customer Intelligence at Enterpret—the AI-powered customer intelligence platform used by leading brands like Chipotle, Notion, and Canva. We talk about how Enterpret helps companies move from fragmented feedback to real-time customer intelligence, including: ✅ Unifying …

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Jennifer Holland talks about Season 2 of Peacemaker on HBO Max! (Post Finale Interview) 12:42

2M ago12:42

12:42

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Sydney Agudong talks about Lilo & Stitch and much more! 15:45

2M ago15:45

15:45

Sydney Agudong talks about Lilo & Stitch and much more!

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The Power of Video for Nonprofit Fundraising | Paul Steven Forrest, Author-Producer 32:56

2M ago32:56

32:56

Discover how to inspire generosity for your fundraising efforts through storytelling. In this episode, Phil Cooke https://philcooke.com talks with author and producer Paul Steven Forrest about the power of video for nonprofit fundraising and how your organization can use it to share your ministry's vision effectively. Learn how to create videos tha…

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Zurich's Chief Customer Officer on Taking Insurance Beyond Protection 26:09

3M ago26:09

26:09

Forty percent of policyholders have no interaction with their insurer each year. Instead of seeing a compliance gap, Zurich's Chief Customer Officer, Conny Kalcher, saw a massive growth opportunity. This week on The Modern Customer podcast, Conny reveals the high-impact strategic framework she applied, leveraging decades of success at The Lego Grou…

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Moosa Mostafa talks about Season 2 of Wednesday on Netflix and much more! 17:18

3M ago17:18

17:18

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Isaac Arellanes talks about Season 2 of My Life with the Walter Boys on Netflix and much more! 13:50

3M ago13:50

13:50

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Christian Convery talks Barron's Cove, The Monkey, Sweet Tooth and more! 10:38

3M ago10:38

10:38

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Amie Donald talks about M3GAN 2.0 and much more! 10:44

3M ago10:44

10:44

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Katie Douglas talks about Season 3 of Ginny & Georgia on Netflix, Clown In a Cornfield and more 12:27

3M ago12:27

12:27

Katie Douglas talks about Season 3 of Ginny & Georgia on Netflix, Clown In a Cornfield and more

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B2B CX at Scale: Inside the World's Largest Logistics Real Estate Network 26:58

3M ago26:58

26:58

Prologis owns 1.3 billion square feet of real estate, handling nearly 3% of the global economy. How do you lead B2B customer experience at that scale and secure your position in the future economy? This week on The Modern Customer, Scott Marshall, Chief Customer Officer at Prologis, shares how he drove the service model transformation surrounding i…

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Bible App Hits One Billion Downloads! | Bobby Gruenewald - Founder/CEO, YouVersion 19:19

3M ago19:19

19:19

Times Square and The Sphere in Las Vegas will be lighting up this November as YouVersion celebrates "Beyond a Billion" downloads of its Bible app. Join Phil Cooke https://philcooke.com in this conversation with Bobby Gruenewald, founder and CEO of YouVersion to talk about the upcoming event and new features of the Bible app for churches and individ…

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Leveraging Everyday AI to Transform the Customer Relationship 29:50

3M ago29:50

29:50

Too many companies see AI only as a cost-cutting shortcut, rolling out rushed AI deployments that frustrate customers. But the real opportunity lies in everyday AI: using it to handle what humans don't do well, so people can focus on what they do best—building authentic customer relationships. This week on The Modern Customer Podcast, Henrik Werdel…

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How Emotional Connection Powers Luxury In Customer Experience 28:36

3M ago28:36

28:36

Great luxury brands compete on more than quality — they win on the experiences customers remember most. This week on The Modern Customer Podcast, Gaelle Devins, Chief Customer Officer at Breitling, shared how the Swiss watchmaker sustains loyalty by pairing world-class craftsmanship with emotional connection — and what leaders in any industry can t…

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Embrace Uncertainty: Faith, Media and Popular Culture 22:56

3M ago22:56

22:56

Can anyone predict the future? While Hollywood and media experts try to figure out what's next, media consultant Phil Cooke https://philcooke.com shares 5 essential strategies for embracing uncertainty and building resilience in today's chaotic culture. 🔑 What You'll Learn: ✅ How to get comfortable with uncertainty and think strategically about alt…

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Therabody's Transformation Into a Customer-First Brand 30:28

3M ago30:28

30:28

This week on The Modern Customer Podcast, John Solomon, CMO of Therabody, shares how the company rebuilt its brand around the customer. By shifting from product-first to customer-first, Therabody expanded relevance, built trust, and strengthened loyalty. AI then pushed personalization even further—turning product use into connected experiences that…

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How Aflac Balances AI and Empathy to Drive CX ROI 26:07

4M ago26:07

26:07

This week on The Modern Customer Podcast, Keith Farley, SVP of Individual Voluntary Benefits and Head of Customer Care Centers at Aflac, shares how the company blends AI and empathy to transform customer experience in insurance. Insurance is one of the oldest industries, yet it faces modern pressures of speed, digital expectations, and customer tru…

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Secrets to a Successful Ministry Transition | Steve Woodworth, CEO Masterworks 33:33

4M ago33:33

33:33

Transitions in ministry leadership can make or break an organization. Join Phil Cooke https://philcooke.com in a conversation with Steve Woodworth, CEO of Masterworks as they unpack the secrets to a successful ministry succession and how leaders can pass the baton with wisdom and humility. Whether you are a pastor, board member, ministry founder, o…

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Lenovo's CXO on Driving Business Growth Through Total Experience 27:14

4M ago27:14

27:14

This week on The Modern Customer Podcast, Dilip Bhatia, Chief Experience Officer at Lenovo, shares how Total Experience drives business outcomes. Lenovo, a $69B company operating in 180 markets, aligns every function around the customer—reducing churn, improving NPS, and embedding accountability. Guided by its vision of "Smarter Technology for All,…

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AT&T's CX Strategy to Manage 100 Million Customers 29:45

4M ago29:45

29:45

AT&T serves more than 100M customers with the support of 140,000 employees. Keeping customer centricity alive at that scale takes real focus. On this week's Modern Customer Podcast, Jenifer Robertson, EVP & GM of AT&T Mass Markets and Mobility, joins the show. Jenifer was AT&T's first Chief Customer Officer, launching its customer-centric transform…

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Faith & Business: Insights for Christian Marketplace Leaders with Leray Heyne 21:45

4M ago21:45

21:45

Join Phil Cooke as he interviews Leray Heyne, a visionary CEO and founder of Jesus Christ's CEOs, transforming the Christian Business landscape. https://philcooke.com This powerful conversation explores how Christian Entrepreneurs and business leaders can thrive in today's marketplace, influence culture, and lead with Kingdom values. Learn how to i…

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Turning Customer Conversations Into Business Value With Voice AI 31:31

4M ago31:31

31:31

Missed calls lead to customer frustration and lost revenue. Voice AI changes this. With voice AI, these missed opportunities can be transformed into meaningful conversations that build loyalty and drive growth. On the latest The Modern Customer Podcast, I had a conversation with @Carson Hostetter, EVP & GM of AI + CX at @RingCentral, about how comp…

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075: Will AI Learn From The Tough Lessons Of Social Media's Past...and Present? 9:17

5M ago9:17

9:17

Social media ushered in an era of easy, deep, and free connection with people all over the world, but it also delivered emotional dependency and addiction for many. AI is at an early crossroads, and the stakes are just as high, if not higher, for some. In this episode, I explore how OpenAI is trying to avoid repeating social media's mistakes with C…

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How Agentic AI is Reshaping Customer Experience at Scale 26:57

5M ago26:57

26:57

AI adoption is accelerating — and customer expectations are rising just as fast. Enterprises that lead in customer experience will be the ones that scale agentic AI across voice, video, digital, and chatbot channels — without losing accuracy, compliance, or trust. In this sponsored episode of The Modern Customer Podcast, I speak with Rishi Rana, CE…

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Supercharge Your Bible Study: Understand Scripture in Its Cultural Context 10:56

5M ago10:56

10:56

Do you struggle with understanding the Bible? I've found that only when you start to understand the cultural context, will you start to understand scripture. In this video, as a producer and media executive with a PhD in Theology, https://philcooke.com I share the single greatest way I've found to study the Bible using a chronological Bible. Find o…

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People, Purpose, Products: Designing Customer Experiences That Truly Connect 33:27

5M ago33:27

33:27

This week on The Modern Customer Podcast, I sit down with Jeff Gelfuso, Chief Design Officer at Qualtrics, to discuss his People → Purpose → Products framework—a human‑first approach to customer experience that fosters loyalty, trust, and measurable results. Jeff shares how Qualtrics is transforming feedback with AI‑powered conversations that incre…

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074: Lawyers Beware - There Could Be Serious Ethics Issues With The New AI Browsers 9:43

5M ago9:43

9:43

AI just took a major step forward, and lawyers need to be paying attention. In this episode, I break down the launch of new AI browsers from ChatGPT and Perplexity. These tools are designed to act on your behalf, reading files, scanning emails, analyzing data, and even taking action while running quietly in the background. If that sounds efficient,…

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Inside Crayola's 120-Year Legacy of Creativity and Customer Experience 21:29

5M ago21:29

21:29

What does it take to build a brand that earns loyalty across generations? Crayola is more than crayons—it's a creative ecosystem built on emotional insight, personalization, and purposeful storytelling. In this episode of The Modern Customer Podcast, Victoria Lozano, Crayola's Chief Marketing Officer, shares how her team designs meaningful experien…

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Inside The Sphere Las Vegas | Exclusive Interview with Producer Ralph Winter 31:16

5M ago31:16

31:16

Go behind the scenes of The Sphere in Las Vegas as Phil Cooke https://philcooke.com interviews Head of Physical Production, Ralph Winter. Proven to be one of Hollywood's most profitable assets with blockbusters including X-MEN, PLANET OF THE APES, and WOLVERINE, Ralph takes us inside the production process of The Sphere's cinematic experience, incl…

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Verizon's CXO on Rebuilding Customer Experience With an Employee-First Strategy 27:28

6M ago27:28

27:28

Verizon's customer experience transformation started with a clear priority: listen to employees, study the data, and rebuild from the inside out. On this episode of The Modern Customer Podcast, I'm joined by Brian Higgins, Chief Customer Experience Officer for Verizon Consumer. With more than two decades at Verizon, Brian has led everything from ne…

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Balancing Trust and Technology: Inside UBS's Customer Experience Strategy 31:15

6M ago31:15

31:15

How do you modernize customer experience in a legacy industry without losing the trust it was built on? That's the challenge Allison Landers, Chief Experience Officer of Banking and Lending at UBS, is solving every day. In this episode of The Modern Customer Podcast, Allison shares how UBS is scaling digital banking while preserving the high-touch …

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073: What Is Ambient AI and Why Does It Matter To Lawyers? 9:40

6M ago9:40

9:40

What is ambient AI, and why does it matter to lawyers, law firms, and legal marketing and business development professionals? In this episode of Legal Marketing Minutes, I define ambient AI in clear terms and explain how it's quietly showing up in tools professionals already use. You'll hear a real-world example from another profession that illustr…

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How to Get Fired FAST: What NOT to Do at Work 10:03

6M ago10:03

10:03

What's the fastest way to get fired from your job? In this episode, Phil Cooke https://philcooke.com exposes unethical behaviors that can abruptly end your career. From minor breaches of trust to major confidentiality breaches, Phil offers a reality check for the digital world we live in. Based on his book, "Church on Trial: How to Protect Your Con…

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How Canva Serves 230M+ Users with Customer Experience, AI, and Data 21:05

6M ago21:05

21:05

Canva has over 230 million users. Their AI features? Used more than 16 billion times in the past year. So how does a company at that scale keep customer experience simple, human, and aligned? I sat down with Rob Gilio, Chief Customer Officer at Canva, to unpack how they're scaling CX, sales, and support—without losing their design-driven soul. We t…

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5 Customer Experience Trends Every Leader Needs to Act On Now 5:54

6M ago5:54

5:54

What happens to companies that still treat CX as a competitive edge instead of the core of their business? Customer experience isn't a department anymore. It's a discipline that drives everything: marketing, product, tech, and service. In this solo episode of The Modern Customer Podcast, I zoom out to give CX leaders a clear view of where we're hea…

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How to Start Conversations about Jesus – Interview with Evangelist J.John 45:34

6M ago45:34

45:34

If you've ever felt awkward sharing the gospel, join media executive Phil Cooke in this insightful and entertaining conversation with J.John, internationally known evangelist, speaker, and author, as they explore how to effectively share the Gospel and make disciples in a modern, digital world. In this interview, you'll gain actionable advice on: ·…

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How Hilton Grand Vacations Scales Customer Experience Across Nearly 200 Resorts 27:19

7M ago27:19

27:19

What does it take to deliver human-centered customer experience across nearly 200 resorts and 22,000+ employees? On this episode of The Modern Customer Podcast, I'm joined by Derek De Salvia, Chief Customer Officer and EVP at Hilton Grand Vacations. Derek leads the company's global CX strategy and brings a practical, people-first lens to metrics, p…