🎙️ Welcome to The LAB: Harriet Hinson – Building and Leading a High-Performance Zillow Flex Team, Powered by eXp University

In this episode of The LAB, we sit down with Harriet Hinson, a veteran real estate leader who built one of Georgia’s top-performing Zillow Flex teams. Harriet shares how she scaled her team from just a few agents to over 60, survived Zillow’s Flex program cuts, and now runs a high-accountability, culture-driven organization focused on service, systems, and results.

💥 What You’ll Learn in This Episode
✅ How Harriet retained one of just 53 Zillow Flex accounts in Georgia
✅ Her 5-agent-per-zip-code strategy for geographic coverage
✅ How she onboards, trains, and grows new agents into high producers
✅ Her “Pop-Tart Agent” mindset for fast lead response and conversions
✅ Why Zillow leads are the best in the business—and how to work them
✅ Systems she uses: Follow Up Boss, RealScout, and Amplified Solutions
✅ How she creates culture through Tuesday lunches, Thursday training, and team-led events

📅 New Episodes Every Week! The LAB delivers tactical training and behind-the-scenes strategy from eXp’s top agents, partners, and thought leaders.

🗓️ This Week on The LAB: Sit down with Harriet Hinson as she reveals her full blueprint for leading a Zillow Flex team—from onboarding to follow-up to creating a community of committed, confident agents who never stop leveling up.

🎯 If you've ever wanted a better system for listing presentations, pricing conversations, and repeat referrals this is your blueprint.

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