Autonomous AI? Not even close.

Chris Hood joins Alyssa Nolte to break down why “agentic AI” is more hype than truth and what it really means for teams trying to serve real customers. If you care about rethinking the future of customer relationships, this conversation hits hard and clears the fog.

Alyssa and Chris talk about the big claims companies make, why true autonomy isn’t here, and how sloppy AI use can actually push customers away. This is a sharp, practical look at what AI can do right now... and what it absolutely cannot.

Why listen: You’ll walk away clearer, smarter, and far less likely to fall for the next shiny promise about “fully autonomous” systems. Chris pushes back on the hype. Alyssa brings real-world customer insight. Together they show what leaders are missing.

3 key takeaways:

• Most “autonomous” AI is just automation with better marketing.
• Companies risk real harm when they force AI on customers without choice.
• Customer centricity is a mindset, not a buzzword, and most teams don’t truly have it.

Mentioned:

• Gary Marra
• Discover Card’s “talk to a human” positioning
• Taco Bell and Chick-fil-A checkout experiences
• Chris Hood’s site: chrishood.com