Episode 263 | Building Client Trust Boosts Retention: How to Build Rapport with Clients and Keep Them Coming Back with Josh Satterlee

The Group Practice Exchange

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2M ago 25:05

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Are you struggling with client retention in your group practice?

Here’s the truth—if you’re not prioritizing building client trust, your retention rates will suffer.

In this episode, I sit down with Dr. Josh Satterlee, a chiropractor and founder of Trust Driven Care, to break down why building client trust in therapy practices is the key to long-term client relationships—and ultimately, a thriving business.

We explore practical client retention techniques that help clients feel heard, valued, and engaged in their care. Dr. Josh shares his framework for building client trust, designed to improve communication and build rapport with clients in a way that boosts retention.

In this episode, we cover:

Why building client trust is the foundation of strong retention—and how many practices unknowingly break it
How to build rapport with clients using the PATCH framework (and why traditional empathy models fall short)
The biggest mistakes therapists make when it comes to trust in therapy—and how to fix them
Effective client retention techniques that go beyond session reminders to create deep, lasting relationships
How small changes—like communication adjustments and technology integrations—can massively impact your bottom line

Building client trust isn’t just a “feel-good” concept—it’s the backbone of a profitable, sustainable practice. If you’re ready to build rapport with clients, keep them engaged, and improve client retention techniques, this episode is for you.

Hit play now to learn how to learn client retention techniques that work!

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