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Reducing Turnaround Time To Train Agents With MicroLearning

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Manage episode 307424617 series 2952337
Content provided by Jessica Voss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jessica Voss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this session you will learn ways to create micro learnings in order to train agents on a short program, new process, or a new line in a cost-effective manner and at the same time check for understanding.

What is microlearning?

How do you create microlearning courses?

Is microlearning for everyone?

You can reach Mark on Linkedin here: https://www.linkedin.com/in/marknick/

Episode Sponsors

www.supportlogic.io

www.balto.ai/guru

www.ozonetel.com

www.cloudtechgurus.com

#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

  continue reading

21 episodes

Artwork
iconShare
 
Manage episode 307424617 series 2952337
Content provided by Jessica Voss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jessica Voss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this session you will learn ways to create micro learnings in order to train agents on a short program, new process, or a new line in a cost-effective manner and at the same time check for understanding.

What is microlearning?

How do you create microlearning courses?

Is microlearning for everyone?

You can reach Mark on Linkedin here: https://www.linkedin.com/in/marknick/

Episode Sponsors

www.supportlogic.io

www.balto.ai/guru

www.ozonetel.com

www.cloudtechgurus.com

#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

  continue reading

21 episodes

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