Episode # 80 - Knowledge Is Power The Art Of Adjusting® podcast

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Episode # 80 - Knowledge is Power

4d ago 55:55

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This one’s for the adjusters who keep learning even when nobody’s paying for training anymore.

Heather and Chantal talk about what real professional development looks like today — from learning policy language on your own to staying sharp as tech, AI, and consumer expectations change faster than your claim count. They dig into why mold and low-impact claims are making a comeback, how leadership can actually support adjusters, and why communication skills matter just as much as technical ones.

It’s a fun, honest conversation about taking ownership of your career, sharing what you know, and finding the balance between empathy and efficiency in claims.

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What’s something you’ve learned on your own that made you a better adjuster? Drop it in the comments — your insight might help someone else.

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For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
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Chapters

1. Opening And Topic Setup (00:00:00)

2. Why Education Matters In Claims (00:01:12)

3. Self-Driven Learning And Curiosity (00:03:30)

4. Reading Policy Language Deeply (00:04:06)

5. Formal Events And Industry Communities (00:06:45)

6. Tech Change And Lost Institutional Knowledge (00:10:55)

7. Workloads, Mold Claims, And Low Impact Files (00:13:16)

8. Beyond Process: Legal Context And SCLA (00:16:35)

9. CPCU Stories And Everyday Contract Wins (00:19:15)

10. Keeping Skills Current With Field Trainings (00:22:03)

11. Riskathon And Learning The Business (00:24:28)

12. Education As Investment, Not Expense (00:27:04)

13. Human Skills Over “Soft” Skills (00:30:03)

14. Phone First: Clear Deductible Language (00:33:00)

15. Coaching, Tapes, And Leader Responsibility (00:36:24)

16. Culture, Burnout, And Retention (00:39:20)

17. Claims As The Core Of Insurance (00:41:25)

18. Learning By Teaching And Community (00:44:05)

19. Policy Reading From Claims Backward (00:47:00)

20. Reframing Corporate Training (00:50:24)

21. Visualizing Liability And Using Video (00:53:05)

22. Knowing You Don’t Know (00:55:50)

80 episodes

#Business News #Careers #Business #News #William Auten & Chantal Roberts #Chantal Roberts #William Auten #Liability Claims Adjusters #Personal Injury Claims Investigation #Third-party Claims Management #Insurance Claims Investigation Services #Liability Claims Management #Third-party Liability Investigation #Personal Injury Liability Adjuster